I mean it's Xfinity by Comcast so it's meh. I needed to go into the store to more easily speak to a human being than the AI assistance that Xfinity is now going to - which is really limited and of no help for specific issues these days. I was encouraged to make an appointment by a friend and I was glad I did. Although the location was not super busy on a Sunday, there was a constant flow of people. The reservation process was easy to complete online. Once in store, I was helped within a couple of minutes. My original issue of adjusting things within my plan was easily done. I had a very hard time hearing the associate I was working with since all associates work from the same counter, so you are very close to other customers and their conversations with the small counter. Basically what I found is that associates in the store can help out with the bare minimum and going into the store is reserved mostly for returning equipment. While I was able to get a few adjustments to my plan as aforementioned, anything the associate could not do or didn't know how to do was pushed back onto me calling Xfinity customer service - which is anything but. The store itself has a nice display of their products and the store is well organized and clean. The company itself is what is frustrating. read more

We have been customers with Xfinity / Comcast for 2 years, mainly because there were limited options available in our area and we liked the idea of combining our mobile and internet services for convenience. Unfortunately, what we hoped would make life easier has turned into an ongoing nightmare. We specifically chose the highest and fastest internet package available because I work remotely from home full-time for a law firm, and we also have multiple gamers in the house with anywhere from 10-15 devices connected regularly. Despite paying for premium service, our internet has been terrible. Using more than one device at a time slows everything down. I've experienced lag during Zoom meetings with my manager while working, and my husband and son are constantly being kicked out of games because of connection issues. At times, the speed honestly feels like 1984 dial-up internet. Over the last several months, they have sent out 3 technicians trying to fix the issue. They swapped and "upgraded" the modem, and even dug up and replaced the lines from our house to the box on our fence, yet the problems still continue. What made things even worse was one of the technician visits. The technician knew we had a dog but negligently left our gate unlocked after accessing the yard. Our AKC registered champion English Bulldog got out and was attacked by a German Shepherd. Both dogs were injured and required emergency weekend vet visits. Since the attack, my bulldog has not been the same and clearly seems traumatized by the experience. The supervising technician said the employee underneath him was new and an independent contractor, but locking a gate behind you is common sense, especially when you know there is a dog in the home. That could have just as easily been a child getting out. To their credit, they did personally come apologize, but that does not undo the trauma caused to our dog. Most recently, we relocated and transferred our services. Somehow they completely messed up our account and split it into two separate accounts. I spent an hour and a half on the phone with customer service just trying to get them merged back together. During that process, they also downgraded me from Platinum member status to Gold status for no reason whatsoever. Because of that downgrade, I lost my Peacock subscription that was included with Platinum membership benefits. They submitted a "ticket" to supposedly fix it, but after everything else we've dealt with, I have very little confidence it will actually be corrected. After years of issues, it honestly feels like we've been punished for staying loyal customers. Now that we live in an area with more provider options, we will absolutely be switching both our internet and mobile services elsewhere. Between the poor internet quality, constant unresolved issues, account problems, and the negligence involving our dog, this has been one of the most frustrating customer experiences I have ever dealt with. read more

The amount of outages lately has the service unreliable. No real updates on service restoration. If there were any other internet choices in this area I would have switched already. I ts not like they are going to comp for the time you couldn't use it. read more

Absolutely horrifying experience! I walk up my first time in this and start getting help from a young man who was very very helpful. He sarcastically told the employee in a mocking tone "isn't it time for your diabetes snack, which type do you have today?" Then he told me that he doesn't help people with Captain Crunch whistle necklaces because they hack phones they buy and get free service. I told him I have autism and it's a symbol of autism awareness. Then he said I must not be autistic if I can talk. WTF? Then he contacted the police to have me trespassed so I left willingly. I was contacted later on my phone (somehow) by what I believe to be just them calling me from a blocked number. The voice sounded familiar. He impersonated the cop saying not to come back and Vandalize the store, because I had on a Vandals shirt, a rock band. read more

Xfinity By Comcast - This is me in the nearby King Soopers after being chased out by the most disgusting experience in a phone store - Television Service Providers Near Me - Aurora, Colorado

I changed from Verizon and was told I'd get a $400 credit towards a phone. Apparently the salesperson put in the order wrong and so I'm being charged for the phone I thought would be free. PLUS, when I went in to speak with him about it, he said as long as I get the more expensive plan, it would fix it. Well guess what? I'm still paying for the phone AND a more expensive plan. I've been in multiple times and they just keep saying "because the order was put in wrong, there's nothing we can do". So I'm responsible for either the salesperson's incompetence or his dishonesty. Do NOT use Xfinity mobile. They clearly don't care at all about their customers. This is not how customer service works. When you make a mistake, you fix it, you don't victimize the victim even more. read more

Made an appointment online and was able to be seen right away. Was looking for a new bundle since my current one is going to increase by $100 a month. Worked with the store manager, Jovani, who was friendly and honest in explaining my options. Left with a new contract, still will be an increase, but only $20 vs $100. If you need to go to an Xfinity store, go to this one instead of the one at The Gardens at Havana. This one is much less busy. read more

Xfinity By Comcast - Store front - Television Service Providers Near Me - Aurora, Colorado

Horrible service. They sell you defective products. I tried exchanging like any other store would but these guys are lazy. STAY AWAY from this store. The Parker and the main aurora stores are the best. read more

I had a horrible experience with this location. I meant to change provider from T-Mobile to Xfinity for my phone and my two sons'; however, it turned out that my sons' phones were locked at T-Mobile, so I transferred only my phone to Xfinity. Few days later, I found out I was charged for 3x phone lines including 2x numbers I don't even recognize. How can they set up my bill for 2x phones that are totally strangers'! I called customer services, and they said they would waive the charges, but I will never ever go back to this location! read more

I received a bill for $150 over my normal bill charging me for Disney and Disney plus which I never ordered. I have spent over 6 hour on the phone over 3 different days trying to get this corrected. Ihave been told twice the charges would be taken off and they never were. Today after being on the phone over over 2 hours (most of that on hold and once disconnected) I was told it was not their problem as Disney is a third party vendor. These charges came on their bill and when I contacted Disney with the first round of calls I was told that they did not show I had the service. I actually have two accounts with Xfinity and have for YEARS but I will be canceling both tomorrow am. Nothing but a bunch of scammers!!!!!!! read more

Yes they gave me a contract to pay monthly so I talk with several agents and they all say different things and the turn off my wifi even if I have contract to pay monthly and I talk to people from the foreign country so none of them know what they are talking about and none of them are knowledgeable of how to deal with people granted some of them are nice but they shouldn't make contracts if they don't follow through and they need to be on the same page so therefore going with another company. Xfinity use to be real good till they out source their service they need a lot of training. read more

Received an email letting me know my service would increase by $3 per month in the new year. Decided to see if there were any packages better than the one I currently have. Made an appointment online and showed up at the time available. They were busy and I waited. It was about 15 minutes after my appointment time before someone was available. Eric listened to what I wanted and he looked up my account. He told me what was available and we compared the plans. After discussion, I decided to switch my plan and he completed the paperwork. He was friendly and professional. Made my visit pleasant and the wait tolerable. read more

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Jason was great at customer service and helping me solve my issue right away. Thank you

Wow. It's almost impossible to deal with this company. Little trick I had to learn JUST BECAUSE OF XFINITY is that when they attempt to exhaust you into giving up and not calling them, use the Cancel service button. Although they have ZERO people available to help residential customers, you can bet that the moment they may lose your overpriced wallet, there's a live person. Sure, they are in a foreign country and can't really understand you and are reading off a script, but what do you expect. Xfinity is obviously a small company that can't afford a secretary. read more

Without exaggeration, this is the single worst ISP I've ever had to deal with. I had to file a report with the FCC about a year and a half ago because they were intentionally throttling my internet. I was paying for 1GB and receiving less than half of that on a good day. They told me my modem was not compatible with their equipment despite it working flawlessly weeks prior and was nearly brand new. Only had the modem about a month prior to that. If I asked any remotely technical question, no matter how mundane, nobody had an answer. I asked which docsis the modem needed to be and nobody had an answer. They also over billed me on several occasions that ended up leading to the FCC filing. Conveniently xfinity fixed all issues within a couple days after months of headache with them. There are also constant outages in my area at the most inconvenient times to include right now. It's actually why I'm finally writing this review. They apparently had a planned maintenance starting about 25 minutes ago and failed to notify customers. This caused me to lose progress on my work and is yet again costing me out of pocket. Oh and technicians are pathological liars here. I've had a couple of awesome techs but most of them will lie and say they couldn't catch you because you weren't home, try and tell me something is an issue when it isn't (I work in IT so I have some background in this field. It's wild how much they lie about small things), or just cancel repeatedly throughout the week. If you don't need crazy fast upload or download speeds, go with literally any other company. I unfortunately need high speed internet for a lot of the work I do so it isn't really an option. Xfinity practically has a monopoly here. TL;DR: Xfinity will over charge you, service outages are constant, they don't communicate with customers, technicians are liars, and if your issue is large you will have to get government involvement to force them to fix it. read more

WORST customer service ever. Impossible to get hold a live person. I canceled my account, I have been getting charged now for 4 months and I am put into a loop since my account has been cancelled. read more

So this was a surprise. A location that was convenient to my home and not 10 miles away!!! Woohoo!!! Do yourself a favor..make an appointment!!!! I was way overpaying for services I have had for years. Check your plans. I am now paying 15 less a month for internet then I was before for more speed and data + equipment. I'm really not used to dealing with the younger set. They were over complementary on things, OMG you so don't look your age. I get wanting a good survey but dial it down a little. I was in and out relatively quickly because of that appointment. Someday I'll be able to cut the internet cord as well. I will re review when 1st invoice comes. read more

We have been an /Above/Comcast/Xfinity customer almost since the inception of the "companies", We now pay an extravagant, outrageous monthly fee for less usable programming than ever. I willing to bet that you that still have Xfinity do also. This is one of the most profitable companies in the U. S. A. but we still enjoy Television and mostly quality fast internet. We are retired now, bringing in much less income than we used to. Xfinity Business customers pay next to nothing for extremely high speed internet service. I've had expectations that we could just drop our package Television/Internet and just pay a REASONABLE fee for Internet only. I am very naive, that will never happen until TING high speed internet service is available to us, which is very soon now! Then GOODBYE Ex-Finity Hello CHOICE! ;) read more

Xfinity By Comcast - The beautiful poppies is TING Internet and the thorny painful foliage is X-Finity! - Television Service Providers Near Me - Aurora, Colorado

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Worst customer service. I am trying to speak with an actual person to answer my questions

Every single time I have visited this store, the employees have been RUDE, RUDE RUDE! Also, they wasted my entire day off last week, because they apparently aren't trained to do their job well. They had entered my account information incorrectly when I first signed up, resulting in me later having to spend SIX HOURS on the phone trying to get it corrected so I could make a claim on my mobile insurance for a replacement. (as if ANYONE has that much free time!) Today, I went in to have my new phone activated. They treated me like I was stupid for not knowing how to set it up myself, and seemed resentful that I asked them to help. They spent most of my visit in the corner, talking to each other instead of helping clients. In fact, they were all glaring at me from across the room as if I were the one with bad behavior. (I was nothing but polite about it) It was the end of the day. By the time I got home to try the new phone, neither the new or old phone was activated. I had to get on my home computer to chat with customer service and I was then robbed of another 2 hours getting that taken care of. I hope someone in upper management sees this review. XFinity, YOU CAN DO BETTER! TRAIN YOUR PEOPLE PROPERLY, & MANAGEMENT, HOLD YOUR EMPLOYEES ACCOUNTABLE for not providing the service we deserve for the inflated prices you charge!!!!!!!! I am sick & tired of doing your job for you, and being robbed of my precious time. read more

Xfi phone is the worst phone service i've tried. 1 bar across the entirety of the denver MA. Texts arriving 20 minutes late. Cant even operate basic functions like google maps even in low populated areas driving due to the sheer lack of signal. Impressive you advertise providing a phone service yet manage to not provide phone service. Do not waste your time with this company's products. And god forbid you should have any issue with cable or internet too - you will have to fight answering machines then after that, the most useless and under qualified customer service offered to mankind. Wish time was refundable. read more

Called customer care and had a good experience and that was more than I could say during Covid. I could never get through when Covid hit. I have been a comcast customer for 15 years at two house locations. Generally reasonable prices for the speed delivered. Consistent service and speeds. I work from home and check the speed regularly. Recently I went to the store to return the 4 k tv box and the agent was very aggressive almost demanding and rude. I know what my cell phone package and pricing is and I am an educated consumer. Who knows how to research, read and even can shop around and make my own adult decisions. I don't need a millennial to be rude to me. Good luck. Buyer beware. read more

Xfinity By Comcast - Old equipment remote control. - Television Service Providers Near Me - Aurora, Colorado

While it's nice to have a store closer by (used to have to drive a while), this experience was far from good. I feel like the employees could have been more attentive given the line of people that showed up at opening. Most of them were just paying bills and either dropping off or picking up equipment. Only a couple of the employees really seemed to know how to use their computer systems and the whole process was just excruciatingly long. read more

If you go to this location ask for DILLION! He was amazing at finding us better package with the same price. Was very helpful!

Bait and switch. The advertised black Friday deals but absolutely did not deliver. We have cable, internet and 4 phones with service and when we purchased the forth phone on a black Friday deal, we were told in store that we didn't need to transfer over the old phone number and they will issue a new phone number becuase the sales rep didn't want to wait for 30 minutes on hold with the previous service provider. Low and behold, the deal didn't apply on new phone numbers. 10 hours of time spent on the phone and no real resolution as of yet. DO NOT SHOP AT THIS STORE OR USE XFINITY SERVICE!!! THEY WILL RIP YOU OFF AND DONT CARE!!! NO ACCOUNTABILITY!!! read more

Be advised: if you're returning equipment for a deceased party you MUST also have a copy of the death certificate. Update: I returned at my scheduled time, still waited for 1/2 hour again with the equipment but this time with death certificate in hand to be told that the new trainee misinformed me earlier and that no death certificate was necessary. The equipment was kindly taken back and I was handed a receipt. read more

I went to purchase a new iPhone & Apple Watch. The person I had previously spoke to was busy so HE asked the Assistant manager to help me. I was still a little unsure on which devices fit me best and did still need a little bit of information. He acted like it was an issue answering my questions. He rushed me and clearly did not want to help me. I explained to him that I needed a little bit more time understanding things due to an illness. He did NOT want to help me. I would not recommend this location to ANYONE!! The assistant Manager is extremely rude with poor customer service! IT WAS A TERRIBLE EXPERIENCE. I went home and ordered online instead. read more

Don't come here unless you plan on leaving upset. First off terrible customer service. The girl helping me kept looking at my (ya ya yas) I said ma'am why do u keep looking at my breast. It was the weirdest thing ever and most uncomfortable thing ever. I ended up leaving without getting any of my services handled read more

I would give this place a 5 starts. They care about you & will be able to fix's your problems. This place can get very busy at times. Be patient & they will help you out. Would recommend this place to a family or friend. Matt read more

We've been having issues with our internet for months and been trying to resolve it with every employee online they've had available, finally I went to the store and they were SUPER busy but still managed to get me in and out fairly quickly! They updated me along the way so I knew roughly how long it would be until they could help me. And they didn't mind my toddler running around like he's never been let out of the house before, so I was very appreciative for that. The ONLY reason I didn't give five stars is because the item I got came with a card in it, explaining what all was in the box, and my box didn't have all of the items. But I was able to find what I needed in my own stuff and with the help of technical support, finally got everything working great again! read more

I've been with Xfinity for 6 years now and they were great! I don't want to complain too much but it's not good anymore. Hubby and I are shopping around now because they don't think that they have to service their customers correctly anymore, these service reps treat you like your dumb, ignorant and crazy! They charge entirely too much period! When you need to talk to someone to fix a problem, there is no service with a smile anymore. I hate going to the xfinity store, talking to the bot, it's pitiful. I guess the way for them to correct this issue is to close down and start all over, I've seen many cable providers come and go, well....... They are going down fast. read more

This store likes to play in your face they always say they "don't have a manager". I told them I wouldn't leave til they fixed this issue (I've come in over 5 times) and then they brought a manager out.. clearly they just don't want to help or deal with unhappy customers. If that's the case they should not be working for Xfinity or in customer service in general. The employees all hide in the back room, managers included. This place needs better, stricter upper management because clearly customers aren't being taken care of at this store. Customer service here is just really terrible. I'm still missing money from my bank account from xfinity withdrawing it unauthorized too so that's another bonus if you are thinking about using their services read more

Went into the store because I had modem issues. They were kind of nice and swapped the modem out for me. They tried up selling me when my house only gets 40 Mb to 800 mega bit download speeds. I don't need that it doesn't work very well at my house anyway. Because I'm so sick of AT&T I was looking at their cellular service and I was under the impression that they worked on Verizon which they do. I thought about getting a phone from there. The gentleman was so knowledge full on selling the customers out of buying the product. It is amazing that they even make money at this location. It's upsetting when I go inside to someplace and ask questions about the product price how it works what I need to know and the sales representative asks the dumbest question in the world. What do you need to know? I guess being somebody who's a little bit older and wiser than someone of a newer generation would ask all the questions about what's going on and what something costs warranty, hidden fees, etc. But I've never been sold out of not buying a cell phone and getting a plan from a company because of this individual that works there. If there's tons of typos, and text things that are weird blame Siri. read more

Dillon was a ver kinda and happy person greeting us! He was extremely productive and helped us immediately. Great job Dillon!

Dillon, was one of the kindest most helpful fast working worker to have ever helped me at this location!! thank you so much for being so time efficient!! read more

Picked up equipment several weeks ago. They shipped us another set. Went out of my way to return the box to the store. I was met by a rude and aggressive employee who told me to wait 45 minutes or take it to ups. Don't they train employees? He should not be allowed to talk to customers read more

so now comcast is charging for data usage I have been a customer for 23 yrs they have given me no loyalties and continue to find ways to suck money out of our pockets I am really getting fed up with them read more

Xfinity By Comcast - Television Service Providers Near Me - Aurora, Colorado

My husband and I went in today to switch our phone service to xfinity mobile. Asia and Patricia were extremely helpful and patient with explaining our options. Patricia even offered our little ones snacks and allowed them to change the channel on the tv to keep them entertained while we switched phones. Xfinity is extremely lucky to have them as employees. read more

Malika is the absolute best! My family and I had a very complex situation that needed someone with great knowledge and attentive to detail. Malika went above and beyond for us! Just when we were about to give up on cable, she assisted us with alternatives and even got us set up with new phone lines. Her explanation of everything was very clear and to the point. Not to mention she was very patient with us. We thank you a lot for your great customer service! I tried to wait for the feedback text but it never came through so I wanted to make sure to get this information over anyway possible. read more

This store is full of younger men who don't make a single lady feel good about going into the store. Very uncomfortable and couldn't get out fast enough. Came with an issue and of course they had NO idea how to help me. Left and just went online to get what I need. read more

We needed to replace our cable box & went to the Hampden store to take care of this. Our service rep was Patricia. She was friendly, patient, and most helpful. She even saved us some money on our monthly fee. Excellent customer service! read more