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    NETEO High Speed Internet

    3.8 (11 reviews)
    Closed 9:00 am - 5:00 pm

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    Evergreen Internet Providers

    Evergreen Internet Providers

    (1 review)

    This morning there was no Internet Connection at my house. The DSL light on our Modem PK-500 was…read moreblinking and the Internet Light was out. This has happened before so I know to power off and back on the modem after waiting 10 seconds. I also know to check the Land Line connection at both ends. I did both of these several times with no change in Modem status. I contacted Louie at Technical Repairs and Support this turned out to be the biggest waste of time and effort I have even encountered with any provider. After answering about 30 questions none of which pertained to my problem, Louie then asked me to again perform all the actions I had already taken. After doing these he scheduled a repair person to come investigate my issue and mentioned a $85.00 charge if they came into my house even though my modem is rented. Thanks for nothing. After spending over 30 minutes, I went out later that day and saw several Century Link trucks working on telephone lines in my neighborhood. When I returned to my house early that night I saw my DSL and Internet lights were now on giving me ability to access my Wi-Fi system. From a trouble shooting aspect it should have the first thing a real "Technical Support" would do rather than wasting over 30 minutes of my time at my end. Of course this person is probably located overseas and would not have that crucial local information. Thanks big Corporate. I also was transferred to Bryan in Customer Support who turned out to be even more worthless than "Louie". All I wanted to know was how much I was spending for "renting" my Modem? He spent all his time trying to find out my wife's Social Security number which is against the law...Google it. Bryan's attitude was no where near Customer Oriented. In fact he seemed to be anything but. Think I am going to be pulling the plug like many of my neighbors already have. At the very least I'm changing providers. Century Link Internet is ridiculously slow and customer service non-existent. Like some people say I would give them 0 Starts if I could!

    NETEO High Speed Internet - isps - Updated May 2026

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