Called support. Modem etc not powering up. They wanted me to move it, did Not powering up. After four hours of being hung up on while on hold they want me to wait till September 4th to fix it. Never had this kind of bullshit before, they'd always been great. If you are a disabled senior look elsewhere for Internet. read more

Starry Internet is constantly down because of "service disruptions." Their customer service is really bad. They do not reply to emails. Reaching out via chat is pointless because all they will do is tell you to restart your router. The last agent named Harshit lied and said it was going to apply a credit as well as a prommotion code for $10 off the next 12 months. He also said he would prioritize someone following up. None of which ever happened. I've been without internet service for the last 5 days. You cannot talk to a manager. You have to wait for a callback. No one still has reached out. read more

I've been a starry customer living in the middle of Denver, Colorado downtown since the inception at least 3 years ago. And yes, I agree with other people that the quality of service has gone down. But I've also realized today that they will raise your rates without notifying you that they've done so or are going to do so. They don't feel they have to notify their customers that they're going to do that. That is very unprofessional and not wanting to keep customers read more

I live on Capitol Hill in Denver and have used Starry for years. I rarely have problems but when I do the customer service is remarkable. The app is easy to use and employees are super nice and helpful. My router died twice before I realized my extension cord was fried. Each time the technician was here *the next morning* to replace the router (and tech #2 noticed the cord and kindly suggested replacing it). Great service, great price but the customer service goes above and beyond. read more

Want a company you can speak to no one and the only way they communicate is some ping pong email? Want to be told installation times that are always gone when you reply? Want your time treated like you are at their command and beckon call. You picked the right company. Would recommend to NO ONE!!! read more

I've used starry for over 2 years now and it's gone from decent to horrible. In that time I was affected by 4-5 service interruptions

Our 80247 tall condo bldg permitted a Starry Internet radio tower (if I understand correctly) on the building. We continued internet service w/Comcast, despite constant loss of signal and billing issues. Switched to Starry today. Jon S was our tech - wonderfully professional, quick and helpful. 11/2/22. Stay tuned, we will update this post. But great customer service so far! read more

Jessica Zeegers is literally the best! She is a big reason I'm still with Starry. Thank you for being so helpful and kind. Your amazing and you definitely need a raise!! read more

I never write reviews but I felt like these two nice humans did such a good job. I've had to host events for companies and sales and food and bev for over a decade. I haven't signed up yet, but I'm about to convince my partner we need to! Two employees hosted a fall event and I must say they were so nice and wanted to shout out their presentation and support! Thanks for the claw and mini pumpkin her code was peak7 read more

It has been nearly two weeks since my ticket was "escalated". They clearly don't need customers. I told them I went with T-Mobile home internet and got a cancellation right away with an automated response. You had better believe I am going to have questions on why our HOA chose to do business with them at our next monthly meeting. read more

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I had starry at two different apartments in Denver and only had outages 2x in 2.5 years. Genuinely so sad my new apartment doesn't have Starry yet that I couldn't keep it!! It was so reasonable and reliable and fast. The support team was always quick to answer a call or email, and they even held service off one month when I was traveling. Couldn't recommend Starry enough!!! Love it and def try it read more

This company is legit! From the account exec, John Z, to the technician, Josh. This company is honestly probably the best customer service I've ever dealt with. These two walked me through every step of the process in bringing Starry to my building. I even got a free year of internet from doing so! The speeds were even faster than quoted. If Starry is in your area I couldn't recommend them enough. Comcast is a plague of a company and these people deserve your business over the those rats. read more

Absolutely the worst internet I have ever had. I would recommend to NO ONE. If you are moving to the Denver area or are moving within the Denver area, DO NOT CHOOSE STARRY. To even get the internet set up took two weeks. Then when the technician came to install our router, we told him where we wanted to have the router (because I need to be hardliners) but he insisted on placing it where he said. After conversations with other ISPs, we now know that the reason he told us he couldn't place our box where we wanted was a complete lie. Where we wanted to place our router would have been harder than where he chose, so the lazy tech just wanted the easy way out. They pride themselves on their prices compared to competitors, but I'm only wasting money if my internet is always out. I will be changing my ISP in the coming weeks because I am sick and tired of Starry. Never again. read more

I live at a Senior , Elderly & Disabled apt bldg. Today a younge agent from the WiFi company Starry came to my apt to install free WiFi pkg for me ,. He name was Brian He was the nicest, kindest most reliable , honest sincere worker I have ever met my entire life , I'm 65 ! He was left in a predicament by one of fellow co- workers But that did not sloe his work. He kept up a business type attitude at all time's no complaints from him did I hear. At times to my pleasure he himself was a bi5 humerous to me, but always pleasant & a genius ! I bombarded him with questions & he answered each one with a pleasant smile.! He made my day a Holliday today. You have a priceless worker in that younger man Brian ,! He came to 1515 Grant st apt 8 today. Give him a raise & his props ! S Abdoulaye read more

The Starry internet is ok, but it's not good with TV. I have an Amazon Fire Stick and it goes in and out all the time. Sometimes the TV just stops working all together or signs me out (which is a pain to sign back in) I guess you get what you pay So, it's Sat night. No TV, No Internet, No Alexa. But I guess I saved $10 a month by switching. It's not set up for Denver yet Shocker the internet is OUT AGAIN!!! So bad! All the time everyone, save your money 10/17/2019. Just does not work right in the Denver area. Out again 11/11/19! Almost went 1 month without a total shutdown of the internet (And TV) read more

I can't tell if they actually sell internet or not. For 6 months we've been told 2 weeks. They have equipment on the roof. Their installer at the phone distro system said we were good, even checked my unit number for me. But if you try to order they say they have no info on our building in their system at all. They placed ads directly on doors in the building with a promo code and a pizza party. They still have no actual internet to sell. Talk to the sales rep. Still nothing , but they'd be happy to call you when they decide to provide internet. Not being able to sell your only product is a business model I don't understand. I understand there are lead times and equipment, but I waited until you put an ad on my door with a special promo code. Still nothing to buy. The reviews seem to indicate that something with a cable will be better anyway. Either deal with the giant monolithic companies who don't want to talk to you or the actually really nice folks at Starry who unfortunately can't sell what what advertised in our building. Having anything to review other than not being able to place an order would be an improvement. I don't even get the ability to order the spotty service Jeff R. describes. read more