Went in to cancel my home internet service, it was quick & easy and James was very nice!read more

The credit card I used to autopay Xfinity mobile was compromised . I went online (Xfinity site) to…read morechange my payment method. I tried multiple times to fix the issue. I tried later in the day. I tried multiple times at various intervals to correct the issue. I was at it for two days until I finally had to physically go to the Xfinity store. Really? Must be using a dumber than usual AI bot. Below is an image of the error message. Xfinity lost over 1.3 subscribers over the last three reported quarters. Now what do we think drove that mass departure? No service. No quality. No value.

Five stars for StreamWise Solutions, and special recognition for Juan…read more I originally contacted StreamWise to install an outdoor OTA antenna for our home. I've been using OTA television for about 13 years and currently have five TVs, each with its own indoor antenna. That setup worked, but I wanted to finally move to a properly installed outdoor antenna that could serve the entire house. StreamWise absolutely delivered on that. The reception from the new outdoor antenna is outstanding. Channels that could be inconsistent with the indoor antennas are now coming in extremely well, and having one properly installed antenna serving the house is a much cleaner and better solution. But surprisingly, the OTA installation may not even be the most valuable thing StreamWise did for me. Our house already had RJ45/Ethernet connections installed in multiple rooms, but they were useless because the wiring and central panel was not complete / bad. I wanted to take advantage of those connections for years because I prefer hardwired internet for stationary devices rather than having everything competing over Wi-Fi. Juanito took the time to look at the existing wiring, understand what had been done in the house, troubleshoot the panel, and get the Ethernet connections functioning. And he explained the setup so I actually understand how to manage it going forward. That is the real game changer for me. We're a family of four with a lot of connected devices, multiple TVs, streaming, security cameras, and everything else on three floors! Until now, most of that depended heavily on Wi-Fi. With the existing Ethernet infrastructure finally working, I can hardwire TVs and other high-use stationary devices (work laptop) throughout the house and reserve Wi-Fi for the devices that actually need it. That should allow me to get much more out of the internet connection I already have rather than simply paying for increasingly higher bandwidth. It also gives me the flexibility to consider lower-cost internet plans and other ISPs because the home network itself is no longer the bottleneck. That is what impressed me most about Juanito. He didn't simply show up, install the antenna I requested and leave. He recognized another problem that was important to me, took the time to work through it, fixed it, and then helped me understand the solution. That kind of service is worth calling out. So if you're considering StreamWise for an OTA antenna, I can absolutely recommend them. The antenna installation and reception have been excellent. But in my case, getting the wired network throughout my house working properly may end up being even more valuable over the long term. This is not inexpensive work especially all the things I needed help with like my RJ45 fix so I spent the money to do it right. I expect my ROI to take a few years, if not in one year if I can get the right ISP and affordable plan soon. In short, excellent work by StreamWise and especially Juanito. This was one of those service calls where I ended up getting considerably more value than I expected. Highly recommended. p.s. once I get the new internet, start seeing the savings plan to look at other options as needed. A mesh system to increase any bandwidth dead spots, I find and possibly the Tablo concept. Most likely will give Streamwise that business. I need them to stick around.

Juan from Streamwise Solutionsdid an excellent job in the installation of Tablo TV and updating 5…read moretelevision sets in our home

CenturyLink residential 1 Gb fiber is awesome, and at $65 a month is quite reasonable. I recently…read morehad it installed, now I can stream pretty much anything, which opens up options for TV, music and other services. Aside from the low latency and jitter, I like that the price will NOT change, like it does with Comcast and other carriers. If you can get this service at your house you definitely should!!!

More like ZERO, CenturyLink doesn't deserve 1- star. Their service, customer support is 1- big pile…read moreof SH_T. Constant internet outages, and no customer support (Live, actual person) to remedy the situation. Support services are off-shore, and they only read through the standard prompts, asking if the modem has been re-booted (duh?). The standard response is there is an outage in the area, and it will be resolved by 9 am the next day, which comes and goes, only to have Support give same response the next day, and the day after, day after... A SH_t company, with SH_t service, and SH_t support.

After purchasing an Apple Watch, a couple of doors down from the Verizon store, I went into Verizon…read moreand the gentleman Hugh... Was a fabulous help not only did he talk me into keeping my current plan but he told me I had no reason to purchase the Apple Watch Wood cellular data since I always had my phone with me. I went back to the Apple Store exchange my watch and saved about $300. This gentleman is totally honest sincere impatient the Store needs to give him a raise, and if he's not already the manager make him the manager!

We had a family crisis this week in which my husband's iPhone was lost. We needed an immediate…read moresolution as we feared its data could be compromised even though it had a passcode. Between the Apple Store and the Verizon Store, both conveniently located in the same shopping center, we went about handling it ASAP. I chose Verizon first and as we had had Brunch earlier at Alpine Modern, also in the same location and where it was lost. I immediately walked across the lot to Verizon to shut off its usable connection as it is on my account. When that was successful, and we purchased a new phone, something he was to need soon anyway, we went to Apple next to have it physically locked so if it had been found then stolen, it could not be reused. Apple was very helpful in setting this all up for us. We went home satisfied that our line was protected too. Apple has provided us much help over the years and so has Verizon. In person, works best for us and nice they are both close by. In the morning we went back to the cafe to try one more time as Apple had told us that the phone was still pinging at the cafe location. The cafe had closed by the time we got to Apple the day before but we had gone in twice ourselves to look for it after discovering it missing. And no one had turned it in. First thing in the morning we tried the cafe again and yes their cleaning crew had found it the night before as it had slid under something we could not check when looking ourselves. Apple had told us if found, we could still get a trade in value paid out even though we had already bought the new phone earlier from Verizon. We went back to Apple with the phone, they unlocked it to credit as trade and issued us a gift card to our Apple account for its trade in value. Both of these large companies can help customers and for some, in person, at these Boulder locations, with well trained staff, is the efficient way to go. This was an awkward way to trade up a phone but in the end, we were able to get what we needed from both companies. I appreciate having them here in Boulder and so lucky to be able to walk between them and also near a tasty and responsible cafe, Alpine Modern's Twenty Ninth St location.

Neteo bent over backwards to get my business. I am just in a location that we could not get a good…read moresignal. The techs were very knowledgable and helpful. The response to me request for service was prompt and well handled. I have to think they are very customer focused. I would gone with them if it was an option Judge people on their actions - good company

WARNING: Do not sign up with NETEO. Not only does the service not work in my area, I was told that…read moreI would receive 2 months free to "keep testing it out." I was then charged full price for this month, automatically. They also refuse to answer my phone calls, emails, and website contact form submissions to end service. Extremely shady business model, extremely poor customer service, and extremely poor internet service itself. I am having to contact my bank to stop payment to NETEO since they are ignoring me completely. It's hard to imagine that this is a legitimate business. Don't risk your money or your time with NETEO.

From a VERY satisfied customer of NextLight, and a 23 year computer professional…read more I am seeing several reviews of NextLight's service based upon the customers personal choice of equipment they purchased (Wi-Fi / Router), or the circumstances of existing home network cabling in their home (which should have been disclosed by the seller). Most homes were cabled for Ethernet with the cheapest possible cable. Of the types I work with - only CAT5e and CAT6 (or better) will realistically support 1 GB connectivity... and only if it was done well. Most homes only support 100 - 500 MB The router also needs to support 1 GB wired connections; and if it is also the Wi-Fi, support Wi‑Fi 5 (802.11ac) or better. It will also have to have decent processing power to manage the traffic. Your computers, TVs, phones, and other devices also have to support that speed. Faster Wi-Fi has shorter range; so distance, and object density (walls, furniture, plumbing), will affect the signal, and drop your connection speed down. You are also probably sharing that connectivity between 3 or more devices. If all (3) devices are using the same amount of data - that leaves ~333 MB per device. I have had EXCELLENT support from NextLight, regarding the variables they DO control, and superior effort regarding equipment beyond where their equipment stops, and your personal equipment/environment begins. I do personally sympathize with the frustration... home networks are hard... I totally get it. We just got through the first 5 months of a pandemic with two kids going to school online, working from home with many video conference calls and VoIP calls, going to church with Zoom, YouTube national news & a large Netflix backlog... all with only minor interruptions. I am extremely pleased and appreciative!

I have been a customer of nextlight for over a year. They are billing me for days I have already…read morepaid for. Looks like they are going down hill, poor customer service.

Yep had the same experience. I *was* a happy customer of a number of years and then after 2010…read morePeakPeak really went down hill: no costumer service, frequent outages, the web interface is ridiculously outdated and practically non-functional. It got to the point where the only reliable thing about PeakPeak was the bill! I MOVED my site and happy DUMPED PeakPeak.

It appears as if Peak to Peak has vaporized. I used them for a number of years, but in the last…read moreyear they drop off the edge of the earth periodically and it's completely impossible to get anyone on the phone. When they come back there is no explanation, no apology, nothing. For the last few weeks I have been working on redirecting all of my contacts to a different email address in anticipation of dropping Peak to Peak. This is the time, since they are once again incommunicado. Stay away.

Kudos guys and gals! Pete and his team have our IT service provider since we started as an…read moreengineering R&D company in 2001. There could not be a more competent, responsive and reasonable-cost IT provider out there. We started out with a server and a couple of workstations and have grown from there, currently running MS Small Business Server 2010 and MS Exchange. They also enabled our VOIP service through Vocalocity and our high-speed ISP through Comcast. Keep up the great work!

From the owner: Finding a network checker that meets your needs can be a challenge. Network Checker is your go-to…read moreresource in Boulder, Colorado. Whether you're looking for network support, business internet services, backup solutions, and more, we've got you covered. You can be sure your experience with us will be top tier. Call us today for more information!

Pleased with the service. Displeased with the coverage area - service not available at my home…read moredespite being in the coverage area map.

Aerux used to be great, but now the technical support is horrible. As others have noted, you…read moresubmit a service tech issue complaining of the system being down, and no one ever returns the call or emails back. The only way you will get to talk with someone is by retrying your call numerous times in hopes of talking to a tech. AND never let them say they will call you back with a resolution because they won't. My internet has been down all week, and I still haven't been able to get them to resolve it. If you are in Parker as we are...start shopping around. MAVERICK is now cheaper than Aerux and is fiber, so you will get screaming fast speeds.