Went in to cancel my home internet service, it was quick & easy and James was very nice!read more

The credit card I used to autopay Xfinity mobile was compromised . I went online (Xfinity site) to…read morechange my payment method. I tried multiple times to fix the issue. I tried later in the day. I tried multiple times at various intervals to correct the issue. I was at it for two days until I finally had to physically go to the Xfinity store. Really? Must be using a dumber than usual AI bot. Below is an image of the error message. Xfinity lost over 1.3 subscribers over the last three reported quarters. Now what do we think drove that mass departure? No service. No quality. No value.

The company I work for has 12 accounts with Comcast. We have tried on many occasions to deal with…read moreComcast over the phone and every time it's been a frustrating experience!! I walked into the Xfinity store on 88th and Washington and was assisted by Daniel- what a great guy! He was helpful and genuinely concerned about our problems. I just wanted to say thanks to him. We have thinking about changing providers but Daniel save the day. Hey Comcast that's 12 accounts Daniel saved- I hope your company appreciates him.

Where do I begin? I had xfinity internet/tv service before buying a house with my husband. He had…read moredirect TV. We chose xfinity to bundle with the mobile service. I went to transfer but they wanted to increase my internet service so I canceled and had my husband start new service for the new customer deal. We then transferred existing phones from Verizon to Xfinity. How ever they lost two of our phone numbers during the port.. funny the only 2 lines that we kept our devices and didn't get new ones.. that mess took 3 days until management said sorry nothing we can do but give you a new number... 2 years later, time for a new phone for my daughter. she got the Samsung flip but 2 days later took it back because it was difficult compared to her apple. They returned the phone but for 4 months kept charging the device fee on our account. Finally after getting shifty I got an advanced service manager who fixed the issue with who processed the return.. After all the issues w/xfinity, yup, I still upgraded my phone but online and activated the phone myself at home..No issues. Then two years ago my daughter now 19 wanted a New iPhone but wanted to make payments. So again we upgraded online got the phone and no issues till the other day. We went to save on our bundle TV/cable/ internet charges and of course xfinity would not drop TV/Voice to just internet w/o charging us more, nor let us get new pricing. So we went looking else where and found a far better internet phone deal W/o contracts or price gouging for long term customers.. So we canceled cable/internet and went to port out our phones. I did a final device payment to Xfinity to pay off my line and my daughter's phone. Same day I Ported my number out to check out service and see what BS xfinity would pull... nothing happened all was smooth. But I still waited 2 weeks to port the rest of the lines. Husbands line went fine, mom and dads phones were old so I had to order new sim cards and my daughter line was locked. I Spent about an hour on the phone w/xfinity tech saying it's not locked until advanced tech took over and said device is locked and then released it. Then 2 days later, I got the SIM cards from the new carrier and moms port went smooth (phone not purchased through Xfinity) but dads phone (my old iPhone 12 upgraded through Xfinity) says SIM LOCKED. I call and again hours w/tech saying it's not locked then says wait 15-20min and it should be good. It wasn't. I Call back, and that tech says it's not locked and it's because I need to re-request the port and activate it with the new carrier. I said I cant the phone won't take the new sim. He said to put the sim in one of the other phones and he'll place a service ticket on the locked phone but it will take 24hrs after port for it to clear out. Nope got an email from Xfinity support 3 hours later saying they can not complete the request because I no longer have service with them... I can't reiterate just how frustrating and disappointing this company and it employees are. If it was one time, one person or one thing ok... but not every time we have to interact with them.. I am so excited to never ever do business with XFINITY again. I still need them to unlock my daughter's phone tomorrow but Im beyond over it. If you haven't heard yet listen now, do not chose Xfinity. I promise there are far better options out there over Xfinity, including dial up and analog antenna.

This T-Mobile location is a little tough to find. It's tucked within a bank and the signage is…read moredifficult to see. The day we visited they only had 1 of 4 terminals operational, this was kind of a drag since there was enough staff for the customers but they were all waiting in line to use the one terminal. Other than that they were friendly and very helpful. I'm glad to be back with Tmo.

Isaiah is very patient, courteous and knowledgeable. Dealt with him on two recent visits and even…read morewith a store full of waiting customers, he still managed to help customers, greet new customers, answer the phones, keep very busy and continue patiently with each new problem. He is a gem!

Just upgraded one of our iPhones and Verizon located this retailer for me on their web page. To my…read moresurprise I was charged a $30 set up fee, even after explaining that I was a long time Verizon customer. Now this month on my Verizon bill I was charged a one-time upgrade fee of $35 (in addition to the set-up fee) In my opinion I felt that this was a double charge. After numerous tries I finally talked to Verizon Customer service and found out that Cellular Sales of Colorado is an independent vendor (not a true Verizon rep). I even tried calling Cellular sales at (720)356-4143 to get a better explanation but the phone only rang (and rang) and they never answered or nor would they let me leave a message. My recommendation for a Verizon phone is to go directly to an authorized dealer.

The most enjoyable experience I have ever had at a Verizon store. Tanner was knowledgeable and his…read more"sidekick" Serena was very friendly. Cheers to my new best friends

Honest, Reliable, Professional…read more Nice people and you can trust them. I have dealt with some real con artists. This company is the real deal. I was very comfortable with them in my home with a wife and kids.

Had them program a 2021 ram 1500 key fob. Was very satisfied and will use them in the future…read more Seemed like a solid group of honest people.

Seriously so happy I found this crew!!! They will do great!…read more My home internet has been terrible for far too long and it's been frustrating trying to find something else..... the only thing that seemed like it would solve our problems was Starlink...: my husband wouldn't commit to helping me install it and wanted me to find someone who could do it and do it right! I poked around on the internet and I mainly ended up with random companies that were not "local" then I found Next Step Communications... I did their online form to get them to contact me and they did so basically instantly. The best part was that it was an actual person and not an automated system response. Jason & Ryan were on top of it and ready to help me however they could. I asked tons of questions and serval I probably asked serval times. My husband had some questions that I emailed them back and forth about. In no time it was evident that they were the ones that we wanted to install Starlink. The starlink equipment was ordered and the installation was scheduled. My starlink came sooner than expected and they adjusted their schedule to accommodate the early installation Their crew to install was two very nice guys who did a great job. Not only did they bring their booties to wear in the house but they literally had everything they needed in their vehicle. Ive had several different installers that have came to my home over the years and it usually stresses me out because they make an absolute mess and they have zero respect for your clean home and nice things. BUT Next Step Communications did a great job on the installation of my new Starlink service! The service requested was definitely completed with 100% satisfaction! It was so pleasant to have this experience with the crew from Next Step Communications. They even had a little shop vac to clean up behind themselves. Drop cloths, ladders of every size, mounts and cords for the starlink to adjust to their needs for this particular project. I felt 100% comfortable the entire time they were here and they were a pleasure to work with. Thanks guys for doing a nice job and doing your job, very well that is!

After a storm took out our Starlink Gen 1 satellite, Next Step came out same day to assess and fix…read morethe issue. Starlink then upgraded us to a Gen 2 and we got the same great service from our installer. Good value with great service.

I was forced to use this ISP service in order to access my own domain when using a QWEST DSL…read moreaccount. From day 1 I have had nothing but problems with their billing. They can't seem to get it right, or they claim that my credit card is not valid after using it for months to successfully bill me for service. I called them to complain about excessive bandwidth charges and they said they would "get back to me" to let me know what had occurred and what could be done to resolve it. They never called. I had to call them repeatedly and finally just gave up after the 5th call. The worst part is that they are completely incapable of just picking up the phone to call me (I have to call them) or even sending me an email when there is a problem. They simply just mark my account with LATE payment status and add late charges. No one could be bothered to just call me to let me know they were having problems with the credit card (that had not changed in years). They are nice enough on the phone, but their service is DOG SLOW and their accounting department is completely incompetent in every respect. No excuse for this sort of incompetence.

I've been using Indra to host my web servers for over 5 years now. The service has been great!…read moreNetwork connectivity has been rock solid and I'm able to get touch labor whenever needed. When they migrated to a new building, it went off without a hitch.

We recently were offered T-Mobile Home Internet in our area so I stopped by to learn more about it…read more The manager and assistant were extremely helpful and within about 10 minutes I walked out the door with the router, which on promotion cost me nothing. It was the easiest process ever and they were both extremely helpful. This is my go-to T-Mobile store from here on!

04/18/2025 Huge kudos to the amazing crew at T-Mobile Store…read more#4064 in Lafayette, CO. From start to finish, Jason provided exceptional service--knowledgeable, professional, patient, and even brought humor to tech hiccups. Store manager Rheanna and team member Kielee were also incredibly supportive. It's rare to find this level of care and expertise these days. Thanks again, Store #4064--you rock! See you for the next upgrade! - JJD

I live in NC and I was having trouble finding someone willing to help me install a simple key fob…read morefor my system. Every company I contacted here just wanted to sell me a new alarm system and service, they said mine was too old. I even paid someone to come out here and all they did was insist on upgrading my entire system. They refused to install the key fob. I posted a reply on a YouTube video asking for help, because the video still didn't work. Zachary, from Best Security Systems, called me out of the blue offering to help me over the phone. We spent over an hour the next day going through the steps. Zachary was very patient and didn't even offer to charge me, but I gave him some money for his time. I also ordered some glass break detectors later and he walked me through installing them too. Excellent service! They never once tried to sell me a system or service I didn't need. I would highly recommend them.

I have had nothing less than a pleasurable experience with guys since the first project they did…read morefor us. They have done our security system, cameras, office phones, computer and phone wiring, and sold us some new computers and network equipment. I will be having them do our new office when we move in. You will be in good hands with them for your security and technology