I have had nothing but issues with Ting for over six months. I will have about a week and a half to…read moretwo weeks where my internet is fine. Then on a random day I'll have a lag spike and it will start showing I'm in Ghana. I live in frickin Colorado. I have to call and wait 45 minutes to an hour for someone if they answer at all. They then have to completely reset everything IP wise. I have to sit on hold with them for at least 30 minutes. This is getting ridiculous. (NO I DO NOT HAVE A VPN!)

My parents signed up for Ting 3 weeks ago and were told everything would be done on January 30th…read more It's now a week later and the installation was only partially completed. These people have no clue what they're doing! Their so called customer service had my dad on hold for a very long time. We all want fast reliable internet service, but this company isn't even reliable. Please don't waste your time. You're better off going to one of the bigger, reputable companies.

Very reliable, back their work very professional. Did not over promise on phone and kept it clean…read moreand to the point. Up front pricing, very satisfied customer. These guys are what you wish Magnolia guys were.

I had an excellent experience with Juan, who installed ethernet wiring in my home. Juan was…read moreprofessional, experienced, and very knowledgeable in his field. He walked me through his approach, answering questions and explaining the decision making as he went. The quality of the work is excellent, and every connection was tested and running smoothly before he wrapped up for the day. I highly recommend StreamWise and Juan, the work was neat, professional, and well executed.

This is particularly for the store. It's crazy that this store is absolutely filled with customers…read moreand the time to get to each individual customer has been painstakingly slow. This is actually the second time I've been at this store this week and it literally takes about an hour to get any help. We particularly came in because we are cancelling our services with them. We would think it would be easy just to cancel and drop off the equipment but that's not the case. I don't know if I would be a returning customer-services are okay. I'm just shocked at how slow the customer service has been at this location... they definitely need to do something about it.

Daniel was very helpful with our questions. and told about phone service…read more pleasant attentive and professional

I've been an Xfinity/Comcast customer for 20+ years, but I think that's over after my latest…read morebait-and-switch episode. I got a new xfinity gateway modem a few weeks ago because my Arris modem stopped connecting. I picked up the gateway at the Xfinity store and activated it. Shortly afterward (1/2 hour?) it started losing the connection every few minutes. I called Xfinity customer service and transferred thru to tech support, and after trying a few things remotely, they said it was definitely a hardware issue they would send a technician to check it, transferring me back to customer service to set up a time... I told them I would swap out the modem back at the Xfinity store but they said MULTIPLE times that I would NOT be charged for the tech visit. I asked this several times to verify. But, alas, I see on this month's bill that I was lied to, and I WAS charged and extra $100, despite being assured multiple times by Xfinity customer service that I would NOT BE. I asked them to look back in my account records and check the call notes that this was true. Their 'helpful' chat (which I finally got a human being onto, by typing 'human being' and getting out of their AI slop-loop of clickable questions) said they don't share that info between the CS and chat groups (?!). What abysmal service. I told them that I'd be cancelling my Xfinity soon and will be looking around to their local competitors for a better level of customer experience. And maybe a company whose left hand knows what its right hand is doing. BTW: They also added another $15 to my ongoing monthly bill for the 'privilege' of having their equipment on loan.

I signed up for Xfinity internet a couple years ago for 1 gig service at $70 a month, which felt…read morelike a fair price at the time. Somewhere along the way, with autopay on, my bill increased to $99 a month without enough transparency or value to justify it. If better pricing was available, existing customers should be offered that before they decide to leave. The bigger frustration has been trying to cancel service. There is no simple online cancellation option. It keeps directing you to call, and then every representative seems more focused on upselling than actually helping cancel the account. I've been transferred around and told someone else will help, only to repeat the same conversation again. Service reliability was also an issue. We experienced multiple outages in Denver. While they may offer small credits, the process to claim them feels like a maze and often is not worth the time for a few dollars. I already use Google Fiber at another property and have had a much smoother experience. Between rising prices, outages, and the cancellation hassle, this is likely the end of Xfinity for me in Denver.

It's hard to find small businesses that grab your trust quickly and keep it. Zack and his team…read moreprovide quality services at reasonable prices while maintaining exceptional customer support. You guys knocked it out of the park on this one.

Best internet in Larkspur! Our internet is fast, reliable, and always works. Their service is top…read morenotch. They are thorough and provide their customers with an amazing customer service experience. We couldn't be more thrilled that we switched to Thrive from Century Link.

CenturyLink's automated system gave me no way to speak with a representative for tech support. I…read morehad to enter through the "cancel my service" door to get a human. Their automated system hung up on me 4 times getting to the end of its programmed logic. This was a waste of time. I called 5 times before finding the right option (cancel). When I did get to talk to a human, he provided me exactly what I needed, in a prompt manner. I get why the automation exists. Probably most problems can be solved through that. Their support system should be overhauled to support the customer better. Now service is back up and running at good speeds. Overall, good experience with the internet...except for customer service.

The absolute worst service of any company in any industry I have ever dealt with. There are no…read moreknown words in the human language that accurately describe how awful at every level this company is....and that's being gracious

We've had Rise for about 5 or 6 years now. Speeds seem ok for us. Main problem is that when it…read morerains we lose service nearly every time. Have gone several days without service before with only a pittance of compensation. Where we are the only other option we have is hughesnet which is by far the worst internet service we've ever had.

We had to cancel our service which has been meh for the last five years. It was extremely difficult…read moreto do requiring multiple phone calls until finally talking with a retention specialist. Our service was supposed to run through the end of December, but they went ahead and shut it off right away, even though we were prepaid. I do not recommend. Consider Starlink.

Valued to set an appointment but never received a call back as noted by the receptionist Puzzled…read moreby the lack of follow up I would not engage with business that appears not to care about potential customers

I want to thank Eric for the fast response, I had to run a wire for internet service to our office…read moreand he did a great job, I will recommend him to anyone who need a wiring, and the most important he made me feel comfortable and that I could trust him.

The reliability of Google Fiber Webpass deteriorated so badly that I left for another provider…read moremid-contract. The first year was fine, but after that the service became unreliable. Once outages became frequent, I began tracking them with NetUptimeMonitor. I was averaging 6-7 outages per month, ranging from minutes to hours. Customer service acknowledged the outages but did nothing if the service was back by the time I called. They never investigated why I was experiencing such frequent interruptions -- it was clear they didn't care. If you need a dependable internet connection, look elsewhere.

Thank you Webpass and Kosal!!…read more My wife and I just moved to Denver and priority #1- internet! Kosal arrived an hour early, installed the internet, and provided us tips on how to maintain our super fast internet! Kosal was very professional! Thank you webpass for the great customer service and internet!

One extra star for being better a better business than Comcast, which isn't saying much. Moved into…read morea building that had Wifihood for the entire complex. I thought, "Great, I can save a few hundred dollars a year!" Well the internet is okay for parts of the day where no one is home, but when I get off work, it can be really slow. It has has connectivity issues and randomly drops connection many times a day. Then if I want to play Xbox Live with friends? Forget it. Their Network is on a Strict NAT so you can't connect to many people. I called and they said they couldn't help me with it. Am bringing up looking for a new internet provider at the next HOA meeting

They have since changed into a different company and are extremely accommodating. Good on them and…read moregood on Moe. She always has helped me when I needed it. Thank u WiFi hood