I've been an Xfinity/Comcast customer for 20+ years, but I think that's over after my latest bait-and-switch episode. I got a new xfinity gateway modem a few weeks ago because my Arris modem stopped connecting. I picked up the gateway at the Xfinity store and activated it. Shortly afterward (1/2 hour?) it started losing the connection every few minutes. I called Xfinity customer service and transferred thru to tech support, and after trying a few things remotely, they said it was definitely a hardware issue they would send a technician to check it, transferring me back to customer service to set up a time... I told them I would swap out the modem back at the Xfinity store but they said MULTIPLE times that I would NOT be charged for the tech visit. I asked this several times to verify. But, alas, I see on this month's bill that I was lied to, and I WAS charged and extra $100, despite being assured multiple times by Xfinity customer service that I would NOT BE. I asked them to look back in my account records and check the call notes that this was true. Their 'helpful' chat (which I finally got a human being onto, by typing 'human being' and getting out of their AI slop-loop of clickable questions) said they don't share that info between the CS and chat groups (?!). What abysmal service. I told them that I'd be cancelling my Xfinity soon and will be looking around to their local competitors for a better level of customer experience. And maybe a company whose left hand knows what its right hand is doing. BTW: They also added another $15 to my ongoing monthly bill for the 'privilege' of having their equipment on loan. read more

I signed up for Xfinity internet a couple years ago for 1 gig service at $70 a month, which felt like a fair price at the time. Somewhere along the way, with autopay on, my bill increased to $99 a month without enough transparency or value to justify it. If better pricing was available, existing customers should be offered that before they decide to leave. The bigger frustration has been trying to cancel service. There is no simple online cancellation option. It keeps directing you to call, and then every representative seems more focused on upselling than actually helping cancel the account. I've been transferred around and told someone else will help, only to repeat the same conversation again. Service reliability was also an issue. We experienced multiple outages in Denver. While they may offer small credits, the process to claim them feels like a maze and often is not worth the time for a few dollars. I already use Google Fiber at another property and have had a much smoother experience. Between rising prices, outages, and the cancellation hassle, this is likely the end of Xfinity for me in Denver. read more

It is the worst possible service, other than none at all. There are always very long pauses before the internet responds. It takes me 3 hours to order 20 items on my grocery order. I hate it. I give it one star. read more

xfinity is in a contract dispute with scripts broadcasting therefore withholding the ABC network and it's affiliates. This is at a crucial time because the NBA playoffs are partially carried on ABC and as a subscriber to Comcast we are being excluded from there broadcast. I can certainly understand this going on for a short while, but it has been going on for weeks and seems very unreasonable. read more

Again Xfinity system is down. What a terrible organization. The only thing worse than their service is their lousy Chinese equipment. Obviously they only buy the cheapest equipment. Dave Rambo Littleton, CO read more

Less than 1 star. Horrible service, always raising rates, deleting channels with no refund. If you can get away from it do it! The worst possible internet. read more

Worst customer service on the planet. Spent hours/days/multiple calls just trying to get a receipt. That's it - just a receipt. These idiots sent a copy of my bill over and over. Somehow none of these morons understood the difference between a bill and a receipt. Had to submit my expense report with a note saying I'm sorry but I can't provide a receipt. Bunch of jackwagon idiots. Can't wait for my contract to expire. Never again. F*ck Xfinity read more

Unethical lying cheating company. They promise you a service at a specific price and promise that this price will be locked in for 5 years. Then the price promised is raised by 50.00 in 4 months. I really rate Xfinity 0 stars but 0 stars is not available read more

They must hate their customers! Spent 4 hours today trying to understand my bill and get a refund. Hard to get to a person. Once I did, everyone I spoke with was in India. I had trouble understanding them and they could not understand me. I was charged for several service calls to replace defective boxes. There should not have been a charge, and they never said there would be. I make automatic payment with a credit card and I was still charged for late payments although my card had plenty of available credit. I could not understand the reps and was hung up on twice. Very frustrating. Terrible customer service!!!! read more

I was baited into switching from Verizon to xfinity in January of 2025. I was told we will give you 500 for each of your trade ins if you switch which I probably shouldn't have accepted becuase the phones I traded were worth more. Than was also told they would payoff  my remaining balances 500 per phone which made sense becuase with both would be about equal to what my phone were worth. The agent on a recorded line told me my bill would be 184 with taxes fees everything included and now have been fighting for 13 months becuase they have been charging me 279 per month not including the first 2 bills which were around 400 a month. They told me for months my trade in  will be processed and multiple lies and phone calls to customer support saying I will see the credits. Now thirteen months later agent told me 3 of the for trade  ins now dont qualify becuase my plan is not on the unlimited premium plan which did not get released until 3 months after I signed up on April 22nd of 2025. There are three recorded conversions saying that my trades with perfect grades and that there will credit me with the 1500 in trade in and gift me the gift card for 2000 for paying off the 4 phones through Verizon but literally get a message 1 day later saying they closed my case and I am receiving nothing. Never in my life would I think this large of a company would do something like this and not resolve what was promised. For the first time in my life I have to get a lawyer and I hope I can prevent them from doing this to millions of customers. I will also get to feel what if feels like to report a company to news stations becuase they obviously dont care if they record and promise what is suppose to credited to an account on a conversion and keep pushing it down the line to someone else and never resolving what was recorded by there employees. Everything looks great on there website or TV but I promise you they have probably the worst customer service of an company I have ever seen!  I will report on every platform possible on what is resolved read more

Please do not repeat my mistake and trust Xfinity. I'm not usually one to write reviews, but unfortunately, the circumstance warrants one. This has been the worst customer service experience of my entire life. As a long time Xfinity customer, I expected an easy setup when moving to a new home. However, we have been shuttled and shunted around while Xfinity as a company avoids assisting us. For over a week, we have not had internet set up. Xfinity has apparently scheduled 2 service visits to our home and has never shown up. We have spent well over 5 hours via call and chat trying to resolve to no avail. We've been without internet for almost a week, and we cannot work from our office (home), leading to a serious loss of income. Everyone has an excuse for why they cannot help, but to be honest, this has been a nightmare that never ends. If you have any other options, use them. Nothing can be worth this kind of headache. Xfinity- if you're reading this, feel free to call me and resolve it. I doubt that you will be willing or able to. read more

Avoid xfinity like the plague. I foolishly signed up for their "free" mobile promotion and they have been charging me every month since. I have to call them everytime I get a charge and argue with them even after I've canceled the service. they also canceled it and almost completely lost my number with out any warning. It was a nightmare to recover it. Its one of their biggest scams yet. Straight up ripping people off. Beware. read more

I had their internet for 26 years because there was no real other choice after they bought it from AT&T, except DSL or satellite. I was a diamond member. Horrible company. Now they have competition and they are all fiber and cheaper and faster with clear pricing. I recently cancelled xfinity unlimited data ($30 a month) and my bill went up. This is exactly how they always operate. If you call for any service, you get a call center in the Philippines. They have been about 90% reliable. Last black Friday they were down all day and down off and on the next two days. I now have underground fiber and it's $17 a month less, 4 times faster and modem, router, mesh repeater and unlimited data are all included. And guaranteed price and they're local. If I call, I get an American that's in my area. When I called to cancel xfinity (of course you can't do it online) the first lady tried to sell me more crap and then hung up on me. I called the next day and that lady was actually pleasant and did cancel it, I think. I got an email that says I requested it to be cancelled with a blank space after the cancelation date. I will have to call again and see if it is canceled. I hate xfinity, they waste my time with their silly games. The email they provide you is nothing but spam. If they have a filter it doesn't work. The cost is always higher than what they quote you. Get Google or Quantum or BAM or whatever else is available. read more

stay away from Xfinity, you sign up and then they remove stations, in denver they removed channel 7 a local channel,

I wholeheartedly agree with the other 1-star reviews. It is almost IMPOSSIBLE to speak with a live human unless you request a call-back which can take forever. This is extremely annoying and inconvenient. Please make it easier for customers to connect with live representativea! read more

We have about 17 screenshots of error messages. First they mixed up my spouse's and sister-in-law's accounts. Then they put my name on my spouse's account. Then they made the secondary account defunct so that we can only sign on with one account, the one attached to billing. However, I will say that one customer service agent was able to see that the latest issue needed to be escalated. And, on the plus side, we were able to reduce our monthly payments. Outside of accounts and customer service, the Internet service has been good, but we can find much better speeds at better rates. --- I'm updating this review and knocking down one star. When we tried to cancel my spouse (the primary account holder) talked with a customer service agent in Mexico and thought that he handled the cancelation. Right after he hung up the phone, I received a call from a customer service agent in India, and I asked why he's trying to sell me on Comcast the second after my husband canceled the account. I gave the call to my spouse and he asked to speak with the manager. The manager still tried to sell him on the service. I have attached a phone screenshot of our last interaction with the company. I did not request any information from the company. It's like when a kid doesn't like it when his dad say no, so he talks with his mom. It's an infantile way of doing business. read more

XFINITY - These are the texts I received between my husband's call to cancel service and when they called me. - Internet Service Providers Near Me - Englewood, Colorado

Oh, my gosh, I canceled my account in February and received a collection notice from an agency for charges AFTER September. It is ironic that I canceled for bad service on my internet as well as awful customer service. They charged me for unused services. They did not keep records of all the outages and issues I had that caused me to disconnect. They did not even have the correct disconnect date. They blackmailed me into paying them. It was a pittance, but I did not owe it! If you use them, keep meticulous records because they don't! I contracted with BAM in January and are very happy: Avoid incorrect charges and bad service and skip XFINITY. read more

Xfinity TV Service so sketch it's almost impossible to see screen at points. Very Pixelated and I'm getting 0 help from tech support - Customer Service is all AI ROBOT Options on the APP - LAME LAME LAME! Troubleshooting the issue is useless and hasn't fixed anything. This SKETCHY TV Service is happening on All Three TVs in my house and I'm never recommending Xfinith, Comcast, Comcast Business - They are all sub-standard. Looking for alternatives now. - Too Back I can't give it -100 Stars. read more

XFINITY - LAME Xfinity TV Service SUCKS - Internet Service Providers Near Me - Englewood, Colorado

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I was on customer service chat. I was told by 9 different agents that they would be back shortly. They just flipped from one agent to the next. No resolution. I gave up. read more

Huge monopoly with very little competition. Price keeps increasing, channels keep decreasing. Way, way too expensive! Should be able to pick and choose what channels I want and pay accordingly instead of buying needless packages with channels that I'll NEVER watch in addition to NO senior discount. I also have to put up with totally unwanted commercials all of which su**. Comcast fees are so high that it should be commercial free, talk about raking it in!!! read more

Very disappointed with xfinity! You can not reach anyone but a robot for service. And they increased by bill 90%. Unacceptable! Not to mention I have to reset my internet to my tv to use my ROKU on a regular basis. I was hoping for a Senior Citizen discount not a 90% increase. I will be shopping other providers and they made sure I knew that I have $110 Early Termination Fee. I don't remember signing up for long term or that they would double my bill after a year. read more

you pay your devices in FULL and they still won't unlock them so I can change carriers service not the best, customer service takes you in circles and gives false information. bill is also outrageous compared to other carriers read more

Awful customer service overseas. In my experience, their representatives often lie just to placate customers and end calls quickly. Perhaps they are pressured by a time limit for first call resolution. It's frustrating! read more

take advantage of seniors. increase plan yearly by $34 and you get nothing for it. internet is sketchy and have to reset every morning. read more

Xfinity has the worst customer support of any major company in this country, it is a joke how much you pay just for it to be impossible to reach a human for support. read more

As advice from one CEO to another, you need to step down and hand the reins over to someone who understands customer satisfaction. I have had to call 6 times for the same cable TV issue, because it never gets resolved. The first issue is getting past the robot to make some sort of contact with a chat agent or a real person. That has been a minimum of 20 minutes to get past the automated "roadblock" you have allowed to be implemented as an answer to customer service. Absolutely unacceptable and your CTO needs to respond aggressively to correct this. 3 times I have had to follow the robot's instructions to even get to any further troubleshooting help, with the promise that I would get a follow up text after the initial step is taken. That follow-up text never happens. Simply, the worst setup I have ever experienced. After half an hour I will get a text asking me which system I'm having trouble with as if all the previous steps meant nothing and have to start over. Anyway, moving to satellite, but please resign! read more

Non-exsistent customer support. Unless you have a silly question, like 'how do I turn my device on', the 'assistant' is utterly useless. And there is NO alternative. I am simply trying to shut off internet access during the night, i.e. parental control. Can't do that through the web, oh no, you have download they GD app. OK, downloaded, installed and.... the feckin' app won't let me login. Doesn't recognize the user id, the same one I use on the web, just keeps blanking out the input and saying 'enter your user ID'... endlessly. The assistant has zero comprehension of the issue, keeps hinting that it can 'transfer me to a person if needed', but never does, even when I ask it to do that. Near as I can tell, the xfinity customer 'support' philosophy is FIYOY - F* It, You're On Your Own. Unsurprisingly, they don't allow zero stars for a review to be submitted, so subtract one star from the rating that I an forced to give. So it isn't "Not good", it's "SUCKS!!" read more

This is possibly the very worst Internet provider. The customer service is non existent. The ONLY WAY to get to a live person is by saying to the robot, CANCELLING!!! AN agent who promised to find me a better price instead outright lied to me and said the reduction of about $30 would still leave all my channels intact The next day I had 10 channels. It took me over 3 hours to get my previous channels restored. They overcharged me and thrn definitely said they'd give me a refund Lies and more lies. After switching to T-Mobile I can't tell you how much I LOVE their seamless install I also got a $200 bonus for switching. If I could rate Xfinity it would be a minus infinity... truly they have the worst products ,sky high and Keep increasing while their customer service sucks worse than having none at all GO T-MOBILE!!! read more

We cancelled our service the first of December, and as of the end of January, they are STILL billing us on our credit card. We were promised a pro-rated refund for days not used (that never happened), then we get a bill for an even higher amount today. NEVER use Xfinity, it's just a crappy Comcast in disguise. I am number 209 in line for their "text support" because you cannot get a real agent. read more

I attempted to speak with an agent through chat and on the telephone several times but was never put on the line with a live agent. I explained my problem several times even using the worthless tiles on the chat app I was forced to use to try and explain my problem. When I would ask for a live agent I was directed to answer more questions that did not apply to my problem. Calling the customer support line is no better. There is no option to speak to a live agent and no matter what you say they will not put one on the line. The only way to get a live agent on the phone is to ask to cancel your Xfinity account. Then magically there is a live agent available to speak to you and this agents job is to try and get you to not cancel your services. I'm paying $400 a month for internet and cable and this is the customer service I'm afforded? As soon as I find a suitable replacement I'm dropping Xfinity like a hot rock. The company does not care about their customers, just try to find a customer support phone number on their website or anywhere for that matter. I've been a loyal customer for over twenty years but this was the last straw. I spent nearly an hour on the chat app and phone trying to get my problem solved and it never happened. The only reason they can treat their customers like this is because they have a monopoly on the internet and cable industry and I will be supporting any future bills that propose to dismantle the gluttonous syndicate they have become. read more

Zero stars. No service after 1 store visit, 2 months, 2x request for service cancelled by Xfinity (once with no notice), 5 visits from technicians, innumerable phone calls. We have no cable to our house at present, which was explained from the beginning. Our neighbors have Xfinity, but the nearest cable to tie in is greater than 300 feet from our house. The technicians were all subcontractors, none of whom had been given the VERY SPECIFIC information we (and previous techs) had given Xfinity about distance from the house, cable length/size required, etc. After the last visit, we got a "sorry we missed you!" message - nope - we were home and had a long conversation with the tech...and they cancelled our service request for the 2nd time. The whole process has been an exercise in frustration. We'll muddle through with our current slow service until fiber optics come to the neighborhood. PS - Xfinity/Comcast's streaming service is so bad that one of neighbors just installed a TV antenna... read more

The worst service. No customer service. The accused my wife of being in the store and being abrasive on numerous occasions she was only there 2 times. Wants to open the account followed by one other time to return a modem. I don't know what the problem is with this place but it's horrific. read more

Xfinty has the worst customer service of any vendor I have ever dealt with in 70 years. Their system makes almost impossible to get someone the solve problems. Their store in Cheerry Creek in Denver is poorly staffed with untrained people whit poor attitutes. Hours can be wasted on service calls without resolution. A service call ended up with the "technition" making things worse. It was three years in an abusive relationship. Any readers take heed! read more

Loyal customer with two properties, 2 accounts since 2019. At the end of 2024, saw price increase by 30% and was already restarting the router multiple times a week to improve signal. Decided to cancel services on 1 account, and after a bad customer service experience cancelling decided to cancel both. last support call I asked what my total charges would be. was billed and had to pay $309 more than the amount told since the account internally waited until the next cycle to actually deactivate the account. Shady, greedy and dishonest. read more

It's impossible to figure out what the "plan" is, how to change and lower your costs. Completely impossible to speak to a human and the "chat" doesn't react well to full sentences. Xfinity/Comcast is running a monopoly and is a perfect example of why we need governmental oversight. If ANYONE from comast/xfinity reads this - please have someone contact me. I am a very unhappy customer. Sadly, I'm not sure anyone at your place of business cares. read more

Xfinity allows their customer's data to be compromised, and in a recent call to the customer billing department, they gave me a number for some erotic line; what kind of customer service is this, and what's up with that? They continue to disappoint me since I have had their service. I will be discontinuing services immediately, and recommend everyone else does so aswell. They can't seem to get anything working correctly, discontinuecan't service media, and can't recommend that everyone else do the same. They can't. I wish I could give them zero stars if it were applicable. They violate constitutional rights in every way. read more

I am not sure about others' experiences, but I had the absolute BEST experience with Xfinity. I couldn't believe it myself at first. I was waiting for the bomb to drop, but it never did. I am a former "Centu......" customer, and I was for a very long time. I think many customers know about CL and their questionable business practices. Anyway, I could not be happier with my NOW Internet from Xfinity! And I mean it. I really mean it. I would write a bad review from frustration and anger. However, I would also commend the good when it is deserved. And this review is deserved. From the initial contact with a chat agent (Sebastian) about internet plans to customer service (Manish) and the sense of urgency and care that was received from (Mond) I went from $40 for 40Mpbs to 100Mpbs for $30. Oh my gawsh! Ya can't beat that! Xfinity All The Way! read more

This company lies and in order to be lied to during every conversation (at this point I've had more than 12 about this issue) they must be directed to lie because it is pervasive with all customer service employees.  Have been told since MAY and it is now OCTOBER that I was refunded for a month of service I didn't need (and Xfinity knew that but charged me anyway).  I called the third party that does the refunds, which is 888-472-0211, OBNE.  Spoke with someone there and they said they had never issued me a refund.  Xfinity told me, over countless hours on hold and with at least 15 different customer service people, that they had already refunded me.  They told me this for FIVE MONTHS and multiple agents also told me they had 'refunded me again'.  ALL LIES.  This is a company that commits theft and fraud, NEVER USE THEM. Actually 0/5 stars and would rather not have Wifi than ever use them again. FRAUDULENT PRACTICES are what this company is about. read more

ZERO stars from me. It is impossible to talk to a live person on the phone. Customer service is atrocious! By bill jumped by over $40 with no notification and now I can't even get someone to explain or cancel my service! HORRIBLE COMPANY! read more

Possibly the worst customer service of any company. They're so awful and so frustrating. It may not even be worth it. Internet is fairly reliable, but they may make you change your password weekly. It seems. Very frustrating, time-consuming, and a pain in the ass. I can't figure out, which is worse getting somebody on the phone or using their chat box. Both suck. Clearly, there are no alternatives if I stick with them read more