Loyal customer with two properties, 2 accounts since 2019. At the end of 2024, saw price increase by 30% and was already restarting the router multiple times a week to improve signal. Decided to cancel services on 1 account, and after a bad customer service experience cancelling decided to cancel both. last support call I asked what my total charges would be. was billed and had to pay $309 more than the amount told since the account internally waited until the next cycle to actually deactivate the account. Shady, greedy and dishonest. read more

Xfinity allows their customer's data to be compromised, and in a recent call to the customer billing department, they gave me a number for some erotic line; what kind of customer service is this, and what's up with that? They continue to disappoint me since I have had their service. I will be discontinuing services immediately, and recommend everyone else does so aswell. They can't seem to get anything working correctly, discontinuecan't service media, and can't recommend that everyone else do the same. They can't. I wish I could give them zero stars if it were applicable. They violate constitutional rights in every way. read more

Find any other option, besides these guys!! We were stuck with them for too many years to count, (20+), and they got our bill jacked up to $280 per month. Never an explanation for their rate increases. And good luck trying to discuss with a live person to find out why. Heard about Tablo for picking up all of the local channels. Bought it on Amazon for $99, which included an amplified antennae. We have a smart t.v., so we cut the cable cord. With Tablo, NO equipment fees, NO monthly fees, NO broadcast t.v. fees, EVER. Plus, Tablo has up to 160 channels free, along with 20hrs of recording time included. Xfinity had us at the maximum internet speeds, 4X what we needed. They prey on people knowing that many don't understand what they have. When I went to their store to clarify my bill, the rep. said that he had no idea of what the terminology meant. Wow! I know we are late in cutting the cable crap, but never too late to learn. By the way, in the last 2 quarters, Q4 or 2023 and 1Q or 2024, Xfinity has lost almost 1 Millon customers. No surprise. FR read more

I am not sure about others' experiences, but I had the absolute BEST experience with Xfinity. I couldn't believe it myself at first. I was waiting for the bomb to drop, but it never did. I am a former "Centu......" customer, and I was for a very long time. I think many customers know about CL and their questionable business practices. Anyway, I could not be happier with my NOW Internet from Xfinity! And I mean it. I really mean it. I would write a bad review from frustration and anger. However, I would also commend the good when it is deserved. And this review is deserved. From the initial contact with a chat agent (Sebastian) about internet plans to customer service (Manish) and the sense of urgency and care that was received from (Mond) I went from $40 for 40Mpbs to 100Mpbs for $30. Oh my gawsh! Ya can't beat that! Xfinity All The Way! read more

Absolutely the worst service provider on the planet. I canceled my service with Comcast / Xfinity 2 years ago and immediately returned the equipment I had from them. Now, 2 years later, I keep getting emails from them saying I owe money and if I don't pay my bill will be suspended. What bill? What service? At first I ignored the emails assuming someone was just trying to get me to click on a bad link, but now I have had enough of the emails that I thought I'd better call Xfinity. What a joke, I can't reach one single human being. I wouldn't care except if it's real I would like to pay my bill and not have it affect my credit in any way. I will never, ever use this company again. read more

This company lies and in order to be lied to during every conversation (at this point I've had more than 12 about this issue) they must be directed to lie because it is pervasive with all customer service employees.  Have been told since MAY and it is now OCTOBER that I was refunded for a month of service I didn't need (and Xfinity knew that but charged me anyway).  I called the third party that does the refunds, which is 888-472-0211, OBNE.  Spoke with someone there and they said they had never issued me a refund.  Xfinity told me, over countless hours on hold and with at least 15 different customer service people, that they had already refunded me.  They told me this for FIVE MONTHS and multiple agents also told me they had 'refunded me again'.  ALL LIES.  This is a company that commits theft and fraud, NEVER USE THEM. Actually 0/5 stars and would rather not have Wifi than ever use them again. FRAUDULENT PRACTICES are what this company is about. read more

ZERO stars from me. It is impossible to talk to a live person on the phone. Customer service is atrocious! By bill jumped by over $40 with no notification and now I can't even get someone to explain or cancel my service! HORRIBLE COMPANY! read more

I had Xfinity internet for years and the quality was great! The field techs and the guy at the store were awesome, but the customer service on the phone was the worst! They were nice, but it was like talking to a brick wall. They didn't keep notes, didn't know what was going on, and made promises they didn't keep. #XfinityFail #CustomerServiceNightmare I had to cancel my service and my last payment, and I set up two separate payments. The first canceled payment went through and they took $300! I called and they said they would refund it, but I waited 3 days and still didn't get it. #RefundWhere #WheresMyMoney I called them and they said the refund was on the way, but I told them not to bother. I asked them to just cancel the other payments and we can be done. I went to the store and returned my equipment. The guy was nice and helpful. He said he removed all my bank account information from my account so those other payments would not go through. Two weeks later, the first $150 payment gets taken out anyway . I called, and they said they would refund it and stop the 3rd. I waited, but they never refunded it. A week later, the next $150 payment gets taken out. I called them again. They said the refund is on its way #RefundWoes #CustomerServiceFail That was over a month ago. I had to go to my bank. And dispute the charges it was crazy, ridiculous, absurd, terrible service, no efficiency, no keeping notes so the different people I talk to knew what was going on. They're sure okay with taking money even if you cancel the payment, but they won't give it back even if they've taken three hundred dollars you didn't even owe them it's just crazy #terriblecustomerservice read more

Possibly the worst customer service of any company. They're so awful and so frustrating. It may not even be worth it. Internet is fairly reliable, but they may make you change your password weekly. It seems. Very frustrating, time-consuming, and a pain in the ass. I can't figure out, which is worse getting somebody on the phone or using their chat box. Both suck. Clearly, there are no alternatives if I stick with them read more

Xfinity is the worst company in my life right now. The service is terrible and they constantly raise my prices. I live outside of Denver and I have not been able to watch local sports for the last 4 seasons. No Avs championship season and the same with the Nuggets. We could not watch games during the no attendence games, they had the nerve to keep us blacked out. Xfinity has a monopoly in my area so I am stuck with them, even uverse is not here. I am going to have to add a $75 a month service to watch my games in the fall. At that point I am returning all the xfinity tv equipment and I will pay for only internet. read more

BILLING FRAUD, followed by no way to seek assistance, followed by lack of service for 3 months but no credit because "We as a company have a policy not to issue any credit due that exceeds $100.00 Just try to get a technician out It will take hours on hold-shoot it took me 3.5 hours to reschedule one after they were NO SHOWS. This has to be the worst company in the U.S. And they have gone to our politicians to get an Act passed so they can't be sued. We need competition and the right to sue when they cheat us! read more

Buyer Beware!!! It should be 0 stars. One of the absolute worst companies out there today!! I am continually having problems with their service on a daily basis. Customer service sucks so bad it may as well be nonexistent. You will certainly be sorry if you choose this company to do business with. Plus the fact they are dishonest in their business practices and billing such as charging you a different price every month and discontinuing or adding channels without permission. They are also the most expensive cable company on the market. Prices on your selected services will inexplicably go up for no reason and no warning. Do yourself a favor and research other companies. read more

If I could give negative 5 stars, I would. Xfinity should be shut down as a business. I have had more issues with their billing than I have with any company in my life. Customer service never seems able to fix issues, they overcharged me nearly $1,000 in internet bills, they screwed up my phone plan so I wound up not getting the phone promo they offered when I signed up, resulting in another $400-$500 i will never recoup. And now, after paying everything to Xfinity and my account being at $0 balance, I suddenly get an email from a collections agency that I owe them $35. WOW!!! A debt a) that I guarantee I don't owe, b) I wasn't contacted about it by Xfinity - my service with them has been over for barely 2 months, and c) I am disputing. Infuriating from start to finish and beyond! read more

Comcast/Xfinity s/b getting a negative star review. This is the absolute worst company I've ever dealt with, their customer service is non-existent. Xfinity mobile just charged my account again, 6 weeks after closing the account, I spoke with 'Raymond', who told me 'NO' when I asked to be transferred to his supervisor. I have now been using AT&T for almost 2 months, yet still getting charged by Xfinity mobile? Do yourself a favor, take my advice, go to AT&T and forget you ever heard the words Comcast or Xfinity. read more

Today I spend an hour and 20 minutes on the phone with Xfinity customer service trying to straighten out billing errors. ONE HOUR AND 20 MINUTES! It took about 5 minutes to get through the ridiculous automated prompts with the the goofy keyboard typing in the background. Several months ago I was being charged $93 dollars a month for internet. I was ready to leave and they gave me a competitive price, so I stayed. On my first bill it was the price agreed to. Second bill, jumped to $12 more. When I spend 45 minutes on the phone I was told that an internet streaming device was sent to me causing the increase. I didn't ask for that and I didn't receive it so the associate credited and adjusted my account so it wouldn't happen again. It did and today I spent an insane amount of time on the phone getting it resolved. I received a bill this month for $157.00 and I was told this was for June and July with late fees. I logged into my bank and I've never missed or been late on a payment. I thought everything was resolved but when I just logged in, NOTHING HAS CHANGED. ONE HORRIBLE COMPANY AND BECAUSE THEY'RE A MONOPLY NOTHING WILL CHANGE. read more

Xfinity is hands down the worst company I've ever dealt with. Their customer service is nonexistent--when I have an issue, I'm stuck dealing with useless bots that do nothing to help. No real human support, no solutions, just an endless loop of frustration. But the moment THEY have a problem with my account? My phone blows up with nonstop calls. It's ridiculous. The worst service, the worst support, and the worst experience overall. If you have any other option for internet, take it. Xfinity is a nightmare and a star reviewshould not even exist for this company. read more

Horrible!! Call in.. phone bot sends you to messaging text bot.... Messaging text bot sends you to phone them sends a message saying "I" opted out of messaging support. Call in again. 34 minutes to get thru broken bot to a person.. Wayne can't help with broken Guide and hangs up. Call in again and 29 minutes get a woman.. talk about 5/6 minutes then she says. Well I'm in fraud Dept you need support.... Really??? Your system transferred me to fraud??)? Then she won't transfer to a supervisor so I hang up Today I use xfinity app and chat in and ask what it will cost me when I cancel landline and cable In December.... Priyam keeps asking same questions then gives me a breakdown of my bill then asks if I want fraud Dept.. I'm frustrated and angry now.... Demand a supervisor.... Priyam says I will get a call back in 7-10 minutes.... Then I get a call back from a billing clerk.. who can't help and decant find a supervisor and tries to transfer me to support.. Really Comcast?? CEO Bryan you wasted $25 million on DEI .... Customers don't care about color or gender .... We want skilled employees to solve our problems. Comcast broken technology. Find something else. Technology company?? Offers support? Trained competent staff? read more

See all

The internet is so spotty. I have a xfi pod to eliminate a dead spot in my house, I do not recommend. it works 75% of the time, and thats terrible while I try to play a game. every 10 or 20 minutes I get crazy lag spikes, and even when I game near the router it varies week by week. sometimes it will be perfect. other weeks I am constantly restarting my router to try and fix my connection. the internet speeds are great, but the consistency of it is so incredibly bad. Also, their mobile app is so incredibly slow. Its also inconstistent with displaying the proper data when my router is offline, saying its online. read more

Absolutely horrific. Service goes down at least twice a week for the past several months. Just went off again. Down time can be anywhere from 10 minutes to many hours. Had a repairman on the pole behind my house a couple weeks ago for 8 hours, cursing his head off. Had in a different state for years without problem If you're around Denver, DON'T DO IT! read more

Xfinity deserves zero stars. Their "customer service" is TRASH!!!! I tried calling regarding internet issues, after we tried resetting our router twice already. All I was able to speak with was a computer that RESET MY ROUTER again and said in 10 min they would call me back. Riiiight. They reset the router AGAIN and then text, asking if it worked. Reply SUCCESS or FAILED. I reply FAILED, as it did NOT change anything. Then they text back and say they're calling me "shortly". Uh...bih WHEN?! It's been approximately 2 hours already. I tried getting help online. That was an even bigger joke. Their automated message popped up saying someone was online and what could they assist me with. I typed my reply. Nothing. I typed more. Nothing. I tried one more message. Nothing. I left the "chat" I was having with myself. Screw Xfinity. They are money-hungry monopolists who don't give a damn about their overcharged customers. I pay WAY too much to not be able to speak with a live person when I have an issue with their "service". Luckily I'm out of my contract now so I'll be looking elsewhere for a real internet company. Deuces. read more

XFINITY - Just here chatting with myself. No biggie. - Internet Service Providers Near Me - Englewood, Colorado

The gist: Get literally any other service provider you can. I selected one star because zero stars was not an option. I am a 20 year customer and moved to a new home. They have twice screwed up my appointment. Once, they sent the wrong technician and the second time they no showed to the appointment and canceled it the next day, notifying me by text that they had closed the case (without resolving my problem or reaching out to me). Xfinity is the worst company I have ever dealt with in my 57 years of life. read more

I pay xfinity almost $300/mos. They are abysmal. 0 star ratings. customer service is a joke. I'm in the process of canceling all their services. Fed up. Tired of wasting countless hours dealing with their customer service, outdated equipment, lame excuses, and ridiculous prices. RUN from xfinity. I am done with them. read more

I have never seen such a screwed-up company! Had their internet. I added their phone service. Calls kept getting dropped in the middle of the call. Trying to get to customer service is a nightmare. They originally try to force you to accept a link sent to your phone. I played that game once (never again). Then you're texting a computer. That doesn't work, then you're texting a "live" body. Takes hours. Finally made one change. Too early to tell yet if that stopped the dropped calls. Then last weekend they dropped one of the email accounts that I had had for years. One day to the next...gone. Their web site sent me around the same circles many times today. Their web site wanted me to reset the password but wouldn't let me. Then spent hours working with "Xfinify" a "Xfinity" person on the phone. They couldn't figure it out. Finally transferred me to CSA, "Customer Service" something. Wait time was originally over 60 minutes. As I waited it said 40 minutes. Good progress. Then it said over 100 minutes, then it said over 60 minutes. I finally hung up. Worked with another lady. She couldn't figure things out. Said she saw a note saying my Moden was compromised. If true, why didn't they shut down all three of my email addresses, not just one? All use the same modem. Lady couldn't help. Gave me a phone number. I called. Guess what, same people with the 60 minute + wait time. I'm calling corporate headquarters tomorrow. read more

In a three month period xfinity sent me two different emails saying that my bill was going to go down 10 dollars. It went up 10 dollars. It took fifty minutes of chatting with someone in India to find out why. Then I got an email saying my speeds were going to double for the same price. They didnt increase. A snow storm in early march was the final straw and knocked the interenet out for days and has since been hanging on by a thread with a generator down the street keeping things held together at a telephone pole. But without a doubt the sole reason I quit and went over to quatum (who offers at least in my area way better fiber options for close to half the price and twice the download speed and close to 20x the upload) is the Xfinity customer service. If anyone from Comcast every decides to read this please stop outsourcing jobs that could at least go to someone who doesnt need to make up a name and can speak english. read more

I have been a customer for o er 20yrs I have unlimited internet two ppl work from home we stream I have 3 professional gamers and several security cameras the internet can not handle it we have pods and we are now experiencing SEVERAL drops Boohoo to Xfinity!!! We now are looking into a second provider read more

I have phone them at least 14 times-very long calls and visited the store 2 times since I bought my new Iphone16's. They gave me a $200 credit (they said on the phone per the supervisor) and never got it. On the 14th call, they said I will not get it. This has taken 4 months and this is the result. The worst company I've every dealt with. Can't wait to swap out. read more

I have to spend 2 to 4 hrs every month trying to pay my bill. Their customer service has set up automatic payment with out my telling them too. They have also set up a scheduled patlyment that I have not authorized. In the middle of a fight with them now trying calling 3 times 2 hrs on hold every time for them not to be able to take a payment. I would recommend you run very far away from this company. Every week the internet goes out. It takes 8 min to get through their automated system to wait on hold. They don't want you to talk to anyone read more

Worst phone menu ever! Is a live human warning wages against xfinity law? Plus my bill nearly doubled!!! Why Id like to know? But no human to answer the phone!!! Your a telephone provider pretty pathetic! What nerve..... read more

i am so surprised at the reviews! i had century link for a long time and they stopped serving my area and then I tried to switch to quantum fiber which was a HORRIBLE experience. Xfinity has been SO great for me! read more

Internet and phone worked really well, and we are very happy with that (5 stars). But it was hard to get a person to talk to. We are still having problems getting the phone transferred and the internet disconnected (- 1 star). And they are still billing us (-2 stars). read more

I don't like to give this type of review, but at this point after 2 months of terrible internet service from Xfinity in 80212 Denver, I feel like I would be a bad customer for not telling others to avoid Xfinity. I have tried for the last month+ to get my service to work but after getting a new router, numerous waste of time on chats and calls, a tech coming out and changing the router again after a few weeks. And telling them it is the cable in the alley way...I just wasted too much of my time and life to trying to make this work. Switching to Century Link and hoping it is not as much as a waste of time. What could they have done to make it right? Easy customer service and checking the lines outside of my house....such a freaking waste of my time. Wish there were more options and I hope I never have to resport to xfinity again. read more

October, 2023 - Xfinity gets hacked exposing every single customer's information. January, 2024 - Xfinity finally gets around to notifying their customers that their data has been released. February, 2024 - Xfinity jacks up the rates of their customers for the privilege of having their identities stolen through the company's incompetence. I've been a customer for more than four years. The "reasonable price" as a new customer comes with strings. A LOT of strings. The "free" modem will cost $25 per month. Using your own gear instead of their modem will cost $30 per month (oh no - that $30 is for "unlimited data"). Using one more bit of data than the current plan - guess what - yup $30 (or more depending on how much over the data limit. Each year (even the beginning one) This company will try to add "services" for "free" (this year) that they will charge you for using the following year. "Free" cellphone service, "free" Peacock streaming service, "free" XFI pods (they are supposed to extend your wifi range but don't actually do anything except create a security back door for all the hackers in the neighborhood, "free" streaming box that's just plain junk, "free" Direct TV service (will cost $250 per month plus a HUGE cancellation fee if you decide that you don't want to pay because they don't carry Altitude. The list goes on and on and on. Xfinity is a scam. Xfinity has a monopoly in my neighborhood. Bait-and-switch is their business model. Everything they offer is a deceptive business practice. I'm surprised that regular people don't just run the Xfinity trucks off the road. I'm even more surprised that this company still has a business license. read more

Absolutely awful customer service. Unacceptable. The internet cable attached to our house is pulling off the wood siding from our house, which will require multiple $1000s to repair. Despite being told a technician would be assigned and call us 24 hours within reporting this issue, no one called. We had to call every day for 4 days before someone was able to give us a service date. The service date was a weekend, which we confirmed was correct. On that service date, no one showed up and when we called we were told they would not do work on the weekends. We spent hours on the phone and our issue was not addressed. As a result, we may need to push back needed repairs on the house and its unclear what financial consequences we will face. I will be looking for a new internet server today. read more

0 stars. The absolute worst company I have ever dealt with. Horrible customer service. They quote a price and you get a bill that is higher than the quote. Continually raise rates. I will tell my friends under any circumstance do not use their services. I am in the process of deciding which satellite company to go with. This company should be shut down. Read their reviews. They don't care about their customers. Bill L Westminster, Colo. read more

If you enjoy weekly outages that always happen in the middle of the workday and equipment that fails and requires rebooting almost daily... you'll love Xfinity! Literally the most unreliable internet service I've ever had since the days of dial up. And if you'd like to talk to a human being for help well that's not really their thing but you can instead enjoy hours of wasted time trying to navigate their service-blocking chat bot while hearing about how wonderful your customer loyalty is and all the great offers for overpriced add on services you don't need. read more

I have had it with Xfinity. Seriously! Another outage that the non-human operator is "aware of." Thanks so much. Many of us work from home and need the service we pay so much for. Today's outage for no particular reason (weather, etc) is the second in less than a month. A couple weeks ago they were out all day until 11:30pm. They actually sent a text at that time to see if my service had been restored. Hold on. Let me call my clients who had their needs delayed and see if they want me to start working on things at 11:30pm. For the money, Xfinity, you need to do your job. read more

Why pay money for something when half the time it doesn't work or they pause your devices for no reason. They only offer to send someone out to resolve the problem but they charge money for it only for the technician to say there isn't anything they can do. Honestly this reeks of corporate greed and the fact that they take advantage of those of us in lower income areas. They charge us for their services that don't work half the time. It's quite ridiculous. 10/10 DO NOT RECOMMEND. read more

To ALL THE XFINITY CUSTOMERS!!! AT&T now provides WiFi in most areas for $45/mo with NO Contract & 2 year price hold! After my loyalty to Xfinity for over a decade, they kept charging me $200 A MONTH for wifi! I had no other requestEd service! I will now remain loyal to those keeping the customers in mind, AT&T! read more

All this company does is extort money from you!! Be warned. Get an Internet connection from a separate internet provider and use Hulu or Sling. STAY AWAY FROM XFINITY. Hopefully the competition will help them go away forever!! HORRIBLE!! Plus... their customer service is horrible. And you normally end up talking to someone who cannot speak English. Seriously. They do not care about their costumers!! read more

Worst service possible. Any projected speed isn't even close to what you will actually get. They overcharge for terrible speeds and even worse customer service. They will blame your equipment over and over and just continue to replace your modem to appear to be doing something to "fix" your issues. I currently pay for 100 Mbps and I am actually getting less than 5. If you can go with any other provider I recommend you give them a shot before stooping to giving this joke of a "provider" your money. read more