We went in to ask about upgrading our phones. We worked with Shalonda Brown, she walked us through…read moreoptions, but since I was an existing customer, I was better off going through Apple directly and using my veteran discount. As we were leaving the store, she recommended we come back to help get our new phones set-up and transferred over from our current phones. We returned a few hours later, we asked if Shalonda could help us again. She was with another customer, but came over to greet us while their accounts were transferring. She was fantastic and patient, multi-tasking between her existing customer and us, when there were lull's while our data and software updates occurred. We really appreciated her support and professionalism to help us get this all done as quickly and accurately as possible. No data or pictures were lost, everything transferred over as expected. We couldn't be happier. Thank you Shalonda!!

My billing information has changed from last month for no reason. The agent at the front desk of…read morethe Xfinity store could not help me and said I needed to go to a corporate store. Which is 10 miles from me. I was told it was their error but store agent couldn't help me.

I've been an Xfinity/Comcast customer for 20+ years, but I think that's over after my latest…read morebait-and-switch episode. I got a new xfinity gateway modem a few weeks ago because my Arris modem stopped connecting. I picked up the gateway at the Xfinity store and activated it. Shortly afterward (1/2 hour?) it started losing the connection every few minutes. I called Xfinity customer service and transferred thru to tech support, and after trying a few things remotely, they said it was definitely a hardware issue they would send a technician to check it, transferring me back to customer service to set up a time... I told them I would swap out the modem back at the Xfinity store but they said MULTIPLE times that I would NOT be charged for the tech visit. I asked this several times to verify. But, alas, I see on this month's bill that I was lied to, and I WAS charged and extra $100, despite being assured multiple times by Xfinity customer service that I would NOT BE. I asked them to look back in my account records and check the call notes that this was true. Their 'helpful' chat (which I finally got a human being onto, by typing 'human being' and getting out of their AI slop-loop of clickable questions) said they don't share that info between the CS and chat groups (?!). What abysmal service. I told them that I'd be cancelling my Xfinity soon and will be looking around to their local competitors for a better level of customer experience. And maybe a company whose left hand knows what its right hand is doing. BTW: They also added another $15 to my ongoing monthly bill for the 'privilege' of having their equipment on loan.

I signed up for Xfinity internet a couple years ago for 1 gig service at $70 a month, which felt…read morelike a fair price at the time. Somewhere along the way, with autopay on, my bill increased to $99 a month without enough transparency or value to justify it. If better pricing was available, existing customers should be offered that before they decide to leave. The bigger frustration has been trying to cancel service. There is no simple online cancellation option. It keeps directing you to call, and then every representative seems more focused on upselling than actually helping cancel the account. I've been transferred around and told someone else will help, only to repeat the same conversation again. Service reliability was also an issue. We experienced multiple outages in Denver. While they may offer small credits, the process to claim them feels like a maze and often is not worth the time for a few dollars. I already use Google Fiber at another property and have had a much smoother experience. Between rising prices, outages, and the cancellation hassle, this is likely the end of Xfinity for me in Denver.

Five stars for StreamWise Solutions, and special recognition for Juan…read more I originally contacted StreamWise to install an outdoor OTA antenna for our home. I've been using OTA television for about 13 years and currently have five TVs, each with its own indoor antenna. That setup worked, but I wanted to finally move to a properly installed outdoor antenna that could serve the entire house. StreamWise absolutely delivered on that. The reception from the new outdoor antenna is outstanding. Channels that could be inconsistent with the indoor antennas are now coming in extremely well, and having one properly installed antenna serving the house is a much cleaner and better solution. But surprisingly, the OTA installation may not even be the most valuable thing StreamWise did for me. Our house already had RJ45/Ethernet connections installed in multiple rooms, but they were useless because the wiring and central panel was not complete / bad. I wanted to take advantage of those connections for years because I prefer hardwired internet for stationary devices rather than having everything competing over Wi-Fi. Juanito took the time to look at the existing wiring, understand what had been done in the house, troubleshoot the panel, and get the Ethernet connections functioning. And he explained the setup so I actually understand how to manage it going forward. That is the real game changer for me. We're a family of four with a lot of connected devices, multiple TVs, streaming, security cameras, and everything else on three floors! Until now, most of that depended heavily on Wi-Fi. With the existing Ethernet infrastructure finally working, I can hardwire TVs and other high-use stationary devices (work laptop) throughout the house and reserve Wi-Fi for the devices that actually need it. That should allow me to get much more out of the internet connection I already have rather than simply paying for increasingly higher bandwidth. It also gives me the flexibility to consider lower-cost internet plans and other ISPs because the home network itself is no longer the bottleneck. That is what impressed me most about Juanito. He didn't simply show up, install the antenna I requested and leave. He recognized another problem that was important to me, took the time to work through it, fixed it, and then helped me understand the solution. That kind of service is worth calling out. So if you're considering StreamWise for an OTA antenna, I can absolutely recommend them. The antenna installation and reception have been excellent. But in my case, getting the wired network throughout my house working properly may end up being even more valuable over the long term. This is not inexpensive work especially all the things I needed help with like my RJ45 fix so I spent the money to do it right. I expect my ROI to take a few years, if not in one year if I can get the right ISP and affordable plan soon. In short, excellent work by StreamWise and especially Juanito. This was one of those service calls where I ended up getting considerably more value than I expected. Highly recommended. p.s. once I get the new internet, start seeing the savings plan to look at other options as needed. A mesh system to increase any bandwidth dead spots, I find and possibly the Tablo concept. Most likely will give Streamwise that business. I need them to stick around.

Jaun is a rare individual who knows homeantenna installation inside and out. We now pull in all…read morelocal stations from Longmont, in higher definition than what xfinity delivered and for free!

It's time for me to revisit my one star review of Rise. Over the past year or so their service has…read moreimproved considerably. For about the past 10 years I have been buying 2 internet connections to my home - rise and viasat. The issue i had with both was reliability, so I basically had one to back up the other. I think about a year and half ago Rise did some major upgrades on their tower. Since then the reliability has been extremely good, and I generally get the bandwidth I pay for and sometimes a bit more. I work from home and i monitor my usage closely. As Rise continued to provide reliable service I found the viasat bill more and more difficult to stomach - their reliability was still low - and I rarely got what i paid for. So Rise's increased performance has allowed me to have Viasat disconnected and a second Rise line added to my home for backup purposes and I'm saving money. I'm not protected against their tower going down - but it has been a long time since that happened, and yes, I am knocking on wood. Additionally, I have a difficult install . The Installer has been great, gets things done, and doesn't mind thinking outside the box. So a pleasant update for Rise - They have made great strides, I sure hope they keep it up.

This company stole $10,000 from us when we used them for internet. My husband accidentally paid…read morethem what he meant to pay our credit card in 2020 - $10,000. He didn't realize it until the next day, when the transaction was processed. They kept the money, despite our bill being something like $50 and always paid on time. This constitutes civil theft. We spent countless hours trying to get it back by calling them and getting a continuous denial and run-around. Finally we gave up because the retainer for a lawyer was the same as the amount lost - $10K. I tried to report it to the BBB - but they refused to post my review, probably because Rise Broadband denied taking the money. So now I don't trust BBB at all either. I called BBB about this and they did not reply.

Aerux used to be great, but now the technical support is horrible. As others have noted, you…read moresubmit a service tech issue complaining of the system being down, and no one ever returns the call or emails back. The only way you will get to talk with someone is by retrying your call numerous times in hopes of talking to a tech. AND never let them say they will call you back with a resolution because they won't. My internet has been down all week, and I still haven't been able to get them to resolve it. If you are in Parker as we are...start shopping around. MAVERICK is now cheaper than Aerux and is fiber, so you will get screaming fast speeds.

Aerux owns AU Wireless in Golden, but still represents themselves as the original non-profit that…read moreestablished the network and sold to Aerux in 2022. They claim 2-hour response time for technical support, but aren't available on weekends to provide service. The call center they use to provide "support" was unable to contact the company.

Solomon helped us right away, knowing exactly what we needed when we asked him. He anticipated our…read moreneeds and gave us clear directions about what we needed to do after having a horrible experience at the University Blvd store. This store was highly recommended by a third party dealer, saying his customers always get the best service here, and all employees are knowledgeable and experienced. Highly recommend going there.

We ordered a new iPhone online to be picked up at the Verizon Park Meadows. Our associate was…read morekind, but had trouble transferring the service from our old phone to new. It was partly our fault figuring out what an old password was. We got locked out trying 3 times. After spending 3 hours there, we decided to cancel the new phone. An assistant store Manager, named Brandon, came over and told us it would be a $50 restocking fee. We never touched the phone, so it was a shock. Brandon was rude, bullying and wouldn't help in finding a solution. We felt intimidated and quite honestly fearful by his tone. The whole store was looking at us while Brandon used his loud intimidating tone. Thankfully, his senior Manager was also focused on helping us find solution.

I have been a customer of E Street for over 10 years. I have…read more13 of my customers' websites hosted at E Street. Excellent tech support. Very knowledgeable and very helpful. Very good pricing.

E Street has been my ISP for almost ten years and I have rarely been so pleased with a vendor as I…read morehave been with E Street. Every interaction with them has been a positive experience. Without exception. As a software engineer, I am both knowledgeable and picky about technology, and I have found their technical staff to be both responsive and highly competent. In all of our interactions, it is clear that they have taken the time to understand the issue and, where necessary, find creative solutions to the problem. I can't say enough good things about these guys. If you're in the market for an ISP or IT service provider, and want a shop that's more responsive than the telcos and other behemoths but sophisticated enough to deal with complex requirements, give them a shot.

It's hard to find small businesses that grab your trust quickly and keep it. Zack and his team…read moreprovide quality services at reasonable prices while maintaining exceptional customer support. You guys knocked it out of the park on this one.

Used too be great, switched from Century Link. Originally it did provide more reliable internet and…read morebetter speeds. Now they're worse than Century Link. There have been so many multi-day long outages, and with Century Link there were frequent outages but they were at least solved somewhat faster.

Angelica and Katie were both so patient and helpful at this T-Mobile location. Switching carriers…read moreand phones is not for the weak, but they were awesome!!!

Staff has no clue what customer service is. They were argumentative and unhelpful. I will never…read morestep foot in this location again.