After experiencing loud buzzing on our home phone land line, I tried to call Centurylink to send a repairman to fix it. There is no phone number on their website! Imagine that? A phone company you can't call to report a problem. They want you to post an email, but their site couldn't find me, their own customer. I typed in my account number exactly as it appears on my phone bill, still nothing. I had to send an email asking them to contact me through a messaging portal. Unbelievable. read more

My land line phone service was dropped without any warning or permission, which in turn according to CenturyLink also drops internet service. In no way did we request termination of service, and have been paying all bills. CenturyLink said it would take 3 weeks to restore service. In fear that the phone number was wrongfully ported without our permission, we called to try to ask for fraud protection and for the company to trace where the phone number went and now they have no record of the phone number that we had with them for 6 years. Needless to say we have switched to a different carrier. There has been no attempt to help trace what happened, no records, no notes of the request and no interest on the company to help. read more

My dislike for this company has caused them to be the only company with a nickname in my phone. I affectionately have them entered as 'CenturyLink F*****s!! I spent a total of 4 hours talking to several different customer service representatives regarding my bill last month; one being a supervisor. Not one could help me nor did they even tried. They just put me on hold and would come back to say 'You owe it. Just pay it', when I explained over and over I was being overcharged because I had canceled Directv the previous month (billed through them). I had all the details for them, but they didn't know what to do with them. I wanted my actual balance due and no one could figure it out. This month I have two months credit, proving I was correct. It put me in a bad situation last month having to pay more than double what I was expecting. Like many companies these days, they need to hire people whose first language is English (a language barrier is very frustrating when trying to resolve issues over the phone CenturyLink) and people that can use their brains to resolve issues that require them to go off script. I wish I had more options, because I would NOT be a customer if I did!! Do BETTER CenturyLink! Stop outsourcing, train your managers/supervisors how to resolve issues. I hate dealing with this company, it is a struggle every time. If you have any other options, take them!! (This review is not based on an in person experience, it is based on the service received by phone using the CS # on the bill) read more

I would give not give one start if possible. My internet has issues since I got it. That Was a year ago messages your connected without Internet. I kept getting notifications your internet Is not private. I had not had any issues before. It was so slow at times. I c read more

Terrible phone service! When you attempt to have a hardline repair, the repairmen clear the ticket without ever showing up to do the repairs. Great scam! This has occurred numerous times over the years, Looking for a new company! read more

What a joke. Century Link no call/no show for 3 different dates set a month or more in advance. When the tech finally showed on the fourth date set; again we waited 7 hours before he showed up, stayed 5 minutes then said we needed to set ANOTHER appointment because he didnt have the equipment which is ridiculous. I then received a series of texts and emails that nobody was home when the tech arrived; a complete lie. If you are looking for landline service for an elderly person, do not use Century Link! They have wasted over 50 hours of my time. Cancel your Quantum fiber while you are at it! read more

My service has been down for 3 days and will be down for another full day for an upgrade. I am not able to talk to a tech support representative. I would advise anybody to avoid using this company for internet. StarLink is becoming more readily available so, despite costing twice as much, it well worth the difference if reliable internet access is needed. read more

Horrible company. They suggested a lower plan when I called on a service issue. They kept billing me the higher rate and I finally had to report it to DORA. A person named Jonathan Lambson who is the case manager from Century Link said they would credit my account the $540.43. Now all these months later they shut my service off and forced me to pay that! I am done with this shit for brains company. You cannot talk to anyone live, the service is slow and sucks, they only have someone from Pakistan you can talk to and they know nothing and can't do anything anyway. What a scam! Stay away from anything Century Link. read more

This is by far the worst internet service provider I have ever had. My apt didn't give me much of a choice so I got stuck with them. good luck. I work from home and more times than not video calls were impossible. Their fix was always "cable directly into the modem". if I could give them less stars I would. Whoever the idiot is that gave them 5 is either paid or a bot. I had calls dropped or had to rely on my own cell phone service as a failover hotspot if trying to get anything done. i guess they are easy to use as the only communication was when they said there was a service outage? so by that metric they were very communicative. read more

i have been a customer for over five years and have experienced the occasional outage for at most a few hours. Howeve, I recently experienced an outage for 3 days. This is problematic since I work from home but the worst part is the the automated system gave a restoration time of 11:00am on Thursdays then a 7pm time on Friday at which point I called and was told that they were laying nee lines and that was why service was out. why not notify customers of a planned outage?!?! Nevertheless, I dealt with that once to check back and hear that service was then expected to be up at 6pm Sat. I called back at 6pm and now there is no estimated time of restoration. so disappointed and absolutely unacceptable service!!!! I'm switching carriers as soon as they open on Monday! read more

CenturyLink's automated system gave me no way to speak with a representative for tech support. I had to enter through the "cancel my service" door to get a human. Their automated system hung up on me 4 times getting to the end of its programmed logic. This was a waste of time. I called 5 times before finding the right option (cancel). When I did get to talk to a human, he provided me exactly what I needed, in a prompt manner. I get why the automation exists. Probably most problems can be solved through that. Their support system should be overhauled to support the customer better. Now service is back up and running at good speeds. Overall, good experience with the internet...except for customer service. read more

I get conflicting information depending on who I talk to. Also their website keeps shutting down.

CenturyLink is trash. Customer service sucks just like BestBuy. Do not recommend them at all. Do yourself a favor and stay away from CenturyLink. read more

We switched to Quantum Fiber to reduce Internet costs, and I wish we could recommend it to people, but today we've been having connectivity issues for 12 hours straight from 7AM-7PM while I'm job seeking. We've also had issues with scheduling, the account, a technician coming out when no one was home, and slow speeds. Also, I learned that what you pay for is the speed you'd have with ethernet, but if you're on WiFi you only get 1GB upload/download speeds max. Update: On October 10th, Internet was up and down during a 12-hr period. It has since been spotty for a week. Update: On October 22nd, after the technician gave us a new modem it was blinking blue. After unplugging and replugging, it turned green then blinking blue. After plugging directly into wall, it was still blinking blue then turned solid green but there was still no Internet two days before a job interview. The earliest a technician could fix it would be the 29th. P.S. My husband has worked in a data center for 25 years, and he says it's BS if they say it can't be plugged into a power strip. read more

Don't ever sign up for CenturyLink. You will never be able to cancel once you sig n up and they will continue to charge you and never provide any service. The only time you speak to an actual human is their sales rep. Once they get your billing information they will ghost you and never respond. read more

Century Link is not a good company. They lie, provide poor customer service, etc. I am disappointed. They said a technician would come repair her Internet today and someone else said that they can't come today. She has been at this for four days. No one has come yet. Do not go with CenturyLink. She may switch to Xfinity. read more

They didn't show up for the installation appointment. Then they lied to my face saying that they came but we weren't at home which was not true. Then they changed their statement saying that technicians were too busy to complete all the installations. And the next available appointment was 2 weeks later. I asked them if they were gonna compensate for my mobile data usage or hotspot rental but I am sure you would have guessed the answer to that. I would stay away from such an irresponsible and unprofessional company. But I would like to point out that all the customer representatives were so kind. I am sure they feel miserable for working that company. read more

JESUS CHRIST!!! can anyone explain how these people at Centurylink stay in business when their service goes down so damned often and their customer service is absolutely horrible! Who governs over these so called professionals. im going to find out and chew somebody's ear off. The only alternative we have is Rise Broadband and they're equally worthless. How do you stay in business??? P.S..... I will no longer pay my bill until this is repaired. read more

Century Link has garbage internet service. When I got it seven years ago it was great, now it's down at least twice a week. When I try to contact them all you get is the virtual agent who can't do anything...you can NEVER reach a person!!! Garbage!!! read more

terrible company with awful customer service. I put in a request to cancel my service a few weeks out at the time of moving out. However, century link decided to incorrectly cancel the internet service that I had already paid for 3 weeks early. Customer service refused to provide any assistance to reinstate my internet service that I had already paid for and instead wanted me to pay to activate a new service line. I would not recommend this service to anyone and I will never be using any Century Link services at any point in the future. read more

The landline spontaneously failed 7 days ago. There have been 3 NO SHOW service repair appointments. The chat system is so scripted I doubt there is any difference between *virtual* and human support on this app. Today is the 7th day without service. It is a horror show trying to get a live rep. I am looking to drop CL if I can get a reliable option. *Not a fan of cell phones...too old. read more

Ditto with all the other 1 star reviews. Centurylink sucks! I was on a chat with them for 90 minutes and still all my issues are unresolved. I can understand why their policy is not to talk with anyone over the phone because they are probably tired of being cussed out by all the frustrated customers. read more

Worst company of all in the industry! Highest price. Slowest speeds. HORRID customer service. I tried to upgrade my modem but realized mine was running at the top speed for my area and a new $211 modem wouldn't help my service. So I returned it as soon as it came. I am still waiting for my $211 to be refunded! 3 MONTHS Later and HOURS on the phone sometimes 45 minutes until someone even answers if at all!!!! Switching to T-Mobile and receiving a FREE modem! Plus a much cheaper monthly bill! Century Link needs to be retired!!!!!! read more

Do not waste your time! You will wait around all day just so the technician can cancel the appointment. Waited 2 weeks for an I stall just to have the technician noshow and blame me on wanting a service day change. Customer service was no help stating all they can do is schedule a rebook weeks out! Ridiculous, go with xfinity and save yourself the trouble and wasted time read more

CenturyLink Denver - Internet Service Providers Near Me

I can not say enough bad things about this company do not get this internet. It's legit a scam company. The app and website look good but the service is shocking. All customer support is outsourced and they do not give a crap about you. I cancelled within two months after having to restart the router daily. Calls with customer service are beyond frustrating as they struggle to comprehend what you are asking of them. I purchased modem and now stuck with a useless piece of plastic. read more

It took 5 days to get ahold of someone to cancel. By the time I finally got a person I was into a new month and will pay the extra month. I've been physically out of the home for days now. I had tried to let them know when I was moving, but their website does not give an option to cancel. I had been considering renewing with them, but their tactics are deplorable. Horrible company, and horrible service. read more

Terrible. Don't do it. My service stopped working after I came home from a trip. This turned into me talking to 4 different people in less than a week about getting this fixed, all of the people had different solutions to this supposed problem. When scheduling someone to come in, I told them I couldn't do the date they had suggested because I'd be out of town again. Even with a confirmation of a different date, I STILL got an automated text that the person would show up on the date I said I couldn't make. So I decided to go to a different service and cancel my service with centurylink which resulted in another round of issues: -- Be prepared to be on hold forever and redirected constantly. -- Canceling on the website is impossible because the cancel my service page is broken. Don't waste your time. read more

CenturyLink Denver - Internet Service Providers Near Me

The absolute worst customer service in business history. It is abysmal and basically nonexistent.

WiFi down for days, no estimation for resolution given, no discount offered for lack of service

IMHO: I doubt that my experience will be any worse than anyone else's. In May of 2024 a City of Longmont paving contractor cut the CentutryLink cable to my mother's home and to her neighbor's. CTL's original due date for the repair was 5/17/24. It is now 238 days past due. Over the past 9 months, there have been 20+ calls to CTL regarding it, each typically taking over an hour. It's always "scheduled for tomorrow..." CTL continues to bill for the service and the only way to get credit for the downtime is via CTL repair. Everytime we call in the system says,"...your account is past due..." CTL has dumped their Customer Rention department and all those calls now go to billing. The reps attempt to be helpful. But, "the system"/"my manager" won't allow me to to drop late fees. (for NONEXISTENT service! I told my mother, "high probability that they'll refuse to repair it and dump you as a customer." After 15-20 dispatches, a CTL tech had the decency to call to tell us, "management is not going to allow the cable to be repaired.", effectively cancelling my mother's service. The business office has never bothered to notify her of the decision. The CO PUC has been neutered and can no longer provide assistance. Cell service is sometimes spotty at her location. So, when she had an emergency, recently, she couldn't place a call. The previously reliable landline serice had been down for over 200 days and was unavailable. Since acquiring Level 3 and allowing L3's management to gut CTL's support organization, CTL has continually spiraled downward. One tech said, and I quote, " Don't demand that CTL provide the services you're paying for, or, they'll just dump you as a customer." I, personally, will celebrate the day CenturyLink ( or, as we lovingly call it, "Bayou Bell") closes it's doors. I'll feel bad for the hardworking employees. But, the management deserves to be on the street. IMHO read more

Worst company ever. I've been without internet for over 24 hours with no explanation . Cannot get a hold of centurylink to get help. Two years of trouble with them, time to move on. read more

I have had CenturyLink for 6 years. They consistently have slow internet at high usage times in the morning and afternoon, I put up with this but after the third major outage (7 hours or more) in 2 months with no customer support I decided to end it with Century Link. This is pathetic, I wonder how they stay in business. I can't even post this review, I keep losing service! read more

Now called quantum fiber. Unable to cancel Your service via online account (which is ironic since this is an internet provider) - you have to cancel via phone. I've spent over 4 hours waiting to get connected to a rep to cancel my plan with no luck. Horrible customer service. read more

The WORST customer service I have ever experienced! I have called 10 times, received promises of return calls and have never gotten a call back from the department that I need. I have easily spent 10 hours on the phone with these incompetent, ignorant and unprofessional service personnel and all I ever get are apologies and promises and never any performance. I had an appointment for a technician to come out to try to get it fixed and waited five hours for him. When he finally showed up, he was here for 10 minutes and left without making sure that it was solved. And it wasn't! When I demand to speak to a supervisor, they promise that a supervisor will call back within an hour. They don't call back within an hour, a day, or even a week. Surrender all hope ye who enter here! read more

I called customer service to place my account on hold (freeze), but it seems the representative forgot to submit the request. Nine months later, I received a $279 bill for internet usage. When I called again to resolve the issue, they denied responsibility and sent the bill to collections. In the end, I had no choice but to pay it. read more

They are in the business of technology and Internet and yet, their own app and website is always down or malfunctioning.

My internet was out for 48 hours. They have no tech help on the weekends. When I finally called on Monday it took 2 hours and multiple transfers to talk to anyone who could do anything but sell me new service. They wanted to compensate me $1.34 for the hassle. Unacceptable! Canceling century link and getting Xfinity. read more

Our internet has been out since Tuesday. After troubleshootin with customer suppor, it was determined that we needed a technician to come to the house. Service was scheduled for Wednesday. On Wednesda, service was changed to Friday. Friday came and went without a single person or phone call to offer updates. The only way to get help after hours or on the weekend is to chat with a tram members online. Ummm.... how am I supposed to chat with someone online about having my internet fixed when I'v got no internet to begin wit?! I've lost time, money and reliance in CenturyLink. I work from home, my husband has twice had to work from home to meet up with the technician but no one has come or called. Technology is an integral part of every facet of our lives. One would think that the necessary personnel would be available to meet the demands of such a large service provider. This hasn't been done. My calls, requests and pleas for assistance have been ignored. Don't make the same mistake as I've mad. Find a provider that cares about you and your needs. read more

The very worst customer experience of my life, 23 minutes on hold followed by an agent with an accent so thick as to be unintelgible . The agent was unable to help set up an auto pay for my bill. If I could dump century link I would. read more

Terrible speeds ON QUANTUM FIBER in home network. Yes they delivered 200 MPS to the very tip of the fiber cable, my home network SPEED TEST is getting 39 MPS UP 21MPS down. Tried to contact customer support and get help, didn't work. Why am I the one who is making their product work, I have to troubleshoot all of it. Not the best deal or service, IMO read more