The service I requested for my home was to install a 65 inch TV above my fireplace, which is a…read morecontemporary style fireplace, which was very challenging and took a lot of expertise and craftsmanship to build and put this TV up & build around and into the fireplace. These gentlemen did a wonderful & amazing job very professional, Hard working & creative at what they do and how they were able to customize and build into my fireplace, not only did they do an amazing job they are very professional, creative and tidy very clean & organized in getting this complicated job done! Coop the owner and Dave did a phenomenal job and I appreciate their hard work and dedication! I highly recommend their services!

I feel tremendously lucky to have found Coop and HTC. I received quotes from three other companies…read moreand his was so much better that I was honestly skeptical, but I am beyond happy that I went with HTC! They are perfectionists. I can't say enough good things about their quality of work, professionalism, responsiveness and ease to work with!

I've been an Xfinity/Comcast customer for 20+ years, but I think that's over after my latest…read morebait-and-switch episode. I got a new xfinity gateway modem a few weeks ago because my Arris modem stopped connecting. I picked up the gateway at the Xfinity store and activated it. Shortly afterward (1/2 hour?) it started losing the connection every few minutes. I called Xfinity customer service and transferred thru to tech support, and after trying a few things remotely, they said it was definitely a hardware issue they would send a technician to check it, transferring me back to customer service to set up a time... I told them I would swap out the modem back at the Xfinity store but they said MULTIPLE times that I would NOT be charged for the tech visit. I asked this several times to verify. But, alas, I see on this month's bill that I was lied to, and I WAS charged and extra $100, despite being assured multiple times by Xfinity customer service that I would NOT BE. I asked them to look back in my account records and check the call notes that this was true. Their 'helpful' chat (which I finally got a human being onto, by typing 'human being' and getting out of their AI slop-loop of clickable questions) said they don't share that info between the CS and chat groups (?!). What abysmal service. I told them that I'd be cancelling my Xfinity soon and will be looking around to their local competitors for a better level of customer experience. And maybe a company whose left hand knows what its right hand is doing. BTW: They also added another $15 to my ongoing monthly bill for the 'privilege' of having their equipment on loan.

I signed up for Xfinity internet a couple years ago for 1 gig service at $70 a month, which felt…read morelike a fair price at the time. Somewhere along the way, with autopay on, my bill increased to $99 a month without enough transparency or value to justify it. If better pricing was available, existing customers should be offered that before they decide to leave. The bigger frustration has been trying to cancel service. There is no simple online cancellation option. It keeps directing you to call, and then every representative seems more focused on upselling than actually helping cancel the account. I've been transferred around and told someone else will help, only to repeat the same conversation again. Service reliability was also an issue. We experienced multiple outages in Denver. While they may offer small credits, the process to claim them feels like a maze and often is not worth the time for a few dollars. I already use Google Fiber at another property and have had a much smoother experience. Between rising prices, outages, and the cancellation hassle, this is likely the end of Xfinity for me in Denver.

Last week, I finally upgraded from a flip phone to a smart phone with the help of Jacob, at this…read morelocation. Everything from selecting a phone to hassles with Verizon to transport my number to showing me basics of getting started. He understood I was not tech savvy and was patient. The other technicians were also asking him the answers to questions they could not explain to their customers. He also fixed a problem on my cable bill (I'll see on my next bill if it worked.)

This is a franchise, not corporate owned. Promises made to get us to sign up for service that were…read morenot kept. After months of foot dragging and promise to resolve, denied. No effort to resolve what is a relatively small issue.

Highly recommend Jeff for TV mounting. He arrived on time, well prepared and we got straight to…read morework. Ours was a challenging project- an 85" TV mounted overhead. Jeff is thoughtful, experienced and communicates well. Thank you for your valuable insights and assistance on this difficult install!

I had Jeff out to install an OTA antenna. I had assumed he would need to put it in the attic but he…read moredid a thorough analysis and put it on my roof. That setup was less expensive and I have great reception now. He's super friendly and was able to work with my schedule. I got one other estimate to do the job and his cost was literally 1/10th of the other one.

Dean installed a Starlink dish for me. When he ran into some problems after a simple accident he…read morewas honest and upfront. He took responsibility and followed through on completing the installation. Finding reliable help isn't always easy, he is one I'd trust again.

Dean recently installed a STARLINK dish for me and did a fantastic job! It was in a challenging…read morespot on the back of my house which I definitely couldn't do myself. He was knowledgeable and has done many Starlink installs on a variety of different types of structures - and it shows. Call Dean if you need any kind of satellite dish installed!

I had a fantastic experience with 5280 Audio Video from start to finish. The owner, Steve, was a…read morevery helpful and supportive resource in the planning phase. He was very accommodating and collaborative in designing a theater which used much of my existing audio equipment while finding the best possible new components that fit my budget. The installers, Chris and Matt, were so fun to work with. Extremely knowledgeable and personable; fun talking through the install with like-minded enthusiasts. I'm so happy with the result and so glad I chose to work with 5280 on the project.

They did 4 tv's for us. Great job. Nice guys. Fair price and very quick scheduling. Highly…read morerecommend.

Apparently I just visited a parallel universe because when I went into the Xfinity store today, the…read moreonly thing I encountered was exceptional customer service. Zoey made my visit stress free and highly productive. The only thing he seemed interested in was giving me great service. He was professional, friendly and respectful of my time. He efficiently took me through everything I needed to start a new service at another home. (I've been a customer for over six years in my present residence.) Every one of my many jobs has been as a customer service rep and I was impressed by how well Zoey displayed stellar customer service throughout my visit.

Went in this AM (07-21-2026) to find out why I cannot view baseball considering I have the enhanced…read moresports package and also purchased MLB Extra Innings. Was told they dont know why, but offered a new box and to upgrade to the ultimate package, even though the package I pay for includes baseball. Then the young man called me "boss' --- this is not prison and I am not anyone's boss. The service here has had its moments over the years, but now it outright sucks!!!