I feel tremendously lucky to have found Coop and HTC. I received quotes from three other companies…read moreand his was so much better that I was honestly skeptical, but I am beyond happy that I went with HTC! They are perfectionists. I can't say enough good things about their quality of work, professionalism, responsiveness and ease to work with!

Cooper did a great job! He came over to Turntable Studios to mount my TV! Genuine & trustworthy guy…read morewith a good work ethic! My walls are concrete and he still managed to do it in under 30 minutes! 10/10 recommend

I've been an Xfinity/Comcast customer for 20+ years, but I think that's over after my latest…read morebait-and-switch episode. I got a new xfinity gateway modem a few weeks ago because my Arris modem stopped connecting. I picked up the gateway at the Xfinity store and activated it. Shortly afterward (1/2 hour?) it started losing the connection every few minutes. I called Xfinity customer service and transferred thru to tech support, and after trying a few things remotely, they said it was definitely a hardware issue they would send a technician to check it, transferring me back to customer service to set up a time... I told them I would swap out the modem back at the Xfinity store but they said MULTIPLE times that I would NOT be charged for the tech visit. I asked this several times to verify. But, alas, I see on this month's bill that I was lied to, and I WAS charged and extra $100, despite being assured multiple times by Xfinity customer service that I would NOT BE. I asked them to look back in my account records and check the call notes that this was true. Their 'helpful' chat (which I finally got a human being onto, by typing 'human being' and getting out of their AI slop-loop of clickable questions) said they don't share that info between the CS and chat groups (?!). What abysmal service. I told them that I'd be cancelling my Xfinity soon and will be looking around to their local competitors for a better level of customer experience. And maybe a company whose left hand knows what its right hand is doing. BTW: They also added another $15 to my ongoing monthly bill for the 'privilege' of having their equipment on loan.

I signed up for Xfinity internet a couple years ago for 1 gig service at $70 a month, which felt…read morelike a fair price at the time. Somewhere along the way, with autopay on, my bill increased to $99 a month without enough transparency or value to justify it. If better pricing was available, existing customers should be offered that before they decide to leave. The bigger frustration has been trying to cancel service. There is no simple online cancellation option. It keeps directing you to call, and then every representative seems more focused on upselling than actually helping cancel the account. I've been transferred around and told someone else will help, only to repeat the same conversation again. Service reliability was also an issue. We experienced multiple outages in Denver. While they may offer small credits, the process to claim them feels like a maze and often is not worth the time for a few dollars. I already use Google Fiber at another property and have had a much smoother experience. Between rising prices, outages, and the cancellation hassle, this is likely the end of Xfinity for me in Denver.

This is a franchise, not corporate owned. Promises made to get us to sign up for service that were…read morenot kept. After months of foot dragging and promise to resolve, denied. No effort to resolve what is a relatively small issue.

So, my senior citizen mother went in today with questions about her bill. Leslie rebundled her onto…read morea plan that didn't include either of the 2 out of the 200 channels she watches. I tried to restore her old service, and now her bill is higher than it was before. An hour on the phone, and no help from CS. We restored the previous service for a higher rate than before. 1200+ every year for 2 channels and internet! Thanks Leslie, you just fucked over a senior citizen who was just trying to save money, by not doing the job you were trained to do. Did you even ask what was important to her, or did you just try to rebundle to get your scumbag commission? Yeah, I worked at Xfinity and know the scam. Hope you have trouble sleeping... I couldn't live with myself working there, and hope to god that karma bites you in the ass.

Highly recommend Jeff for TV mounting. He arrived on time, well prepared and we got straight to…read morework. Ours was a challenging project- an 85" TV mounted overhead. Jeff is thoughtful, experienced and communicates well. Thank you for your valuable insights and assistance on this difficult install!

I had Jeff out to install an OTA antenna. I had assumed he would need to put it in the attic but he…read moredid a thorough analysis and put it on my roof. That setup was less expensive and I have great reception now. He's super friendly and was able to work with my schedule. I got one other estimate to do the job and his cost was literally 1/10th of the other one.

Dean installed a Starlink dish for me. When he ran into some problems after a simple accident he…read morewas honest and upfront. He took responsibility and followed through on completing the installation. Finding reliable help isn't always easy, he is one I'd trust again.

Dean recently installed a STARLINK dish for me and did a fantastic job! It was in a challenging…read morespot on the back of my house which I definitely couldn't do myself. He was knowledgeable and has done many Starlink installs on a variety of different types of structures - and it shows. Call Dean if you need any kind of satellite dish installed!

They did 4 tv's for us. Great job. Nice guys. Fair price and very quick scheduling. Highly…read morerecommend.

I had a fantastic experience with 5280 Audio Video from start to finish. The owner, Steve, was a…read morevery helpful and supportive resource in the planning phase. He was very accommodating and collaborative in designing a theater which used much of my existing audio equipment while finding the best possible new components that fit my budget. The installers, Chris and Matt, were so fun to work with. Extremely knowledgeable and personable; fun talking through the install with like-minded enthusiasts. I'm so happy with the result and so glad I chose to work with 5280 on the project.

Apparently I just visited a parallel universe because when I went into the Xfinity store today, the…read moreonly thing I encountered was exceptional customer service. Zoey made my visit stress free and highly productive. The only thing he seemed interested in was giving me great service. He was professional, friendly and respectful of my time. He efficiently took me through everything I needed to start a new service at another home. (I've been a customer for over six years in my present residence.) Every one of my many jobs has been as a customer service rep and I was impressed by how well Zoey displayed stellar customer service throughout my visit.

Rating.....0 stars! Stopped our Internet through xfinity to…read moreget it for a lower rate through Verizon. Xfinity refused to give us a lower rate and we were paying 96.00 per month on a fixed income. A few days after dropping our Internet they took the $96.00 automatic payment out of our checking account, after being assured it would not be deducted anymore. And, on top of that, they shut off our t.v. cable which is provided through our manufactured housing community where we live. Five days later and we still have no cable t.v. or refund! We were even promised our cable would be back on by 9 a.m. this morning, but it was not! Worst ever company for Internet and cable! Exorbitant rates, lousy customer service, just a horrible experience! Get your Internet from Verizon, T-Mobile, or anyone else... You'll thank me in the end.