1. Colorado Computers

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Colorado Computers

3.7 (6 reviews)
Open • 7:30 am - 6:00 pm

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2 hours

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100%

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8 years ago

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5 years ago

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3 years ago

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Charlie D.

Thank you for the review Jim. It was a pleasure working with you.

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7 years ago

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14 years ago

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XFINITY - Broken

XFINITY

(549 reviews)

I've been an Xfinity/Comcast customer for 20+ years, but I think that's over after my latest…read morebait-and-switch episode. I got a new xfinity gateway modem a few weeks ago because my Arris modem stopped connecting. I picked up the gateway at the Xfinity store and activated it. Shortly afterward (1/2 hour?) it started losing the connection every few minutes. I called Xfinity customer service and transferred thru to tech support, and after trying a few things remotely, they said it was definitely a hardware issue they would send a technician to check it, transferring me back to customer service to set up a time... I told them I would swap out the modem back at the Xfinity store but they said MULTIPLE times that I would NOT be charged for the tech visit. I asked this several times to verify. But, alas, I see on this month's bill that I was lied to, and I WAS charged and extra $100, despite being assured multiple times by Xfinity customer service that I would NOT BE. I asked them to look back in my account records and check the call notes that this was true. Their 'helpful' chat (which I finally got a human being onto, by typing 'human being' and getting out of their AI slop-loop of clickable questions) said they don't share that info between the CS and chat groups (?!). What abysmal service. I told them that I'd be cancelling my Xfinity soon and will be looking around to their local competitors for a better level of customer experience. And maybe a company whose left hand knows what its right hand is doing. BTW: They also added another $15 to my ongoing monthly bill for the 'privilege' of having their equipment on loan.

Television equipment has failed multiple times and needed to be exchanged. Over and over once…read moreexchanged we have had to reprogram in order to obtain service. Multiple days with no television. No credit no apologies.

Apple Park Meadows - Part of Store

Apple Park Meadows

(307 reviews)

$$$

I don't know if I just had an unusually good experience or what, but despite dreading going to this…read morespecific location because of the bad reviews, I actually had a pretty good experience picking up my Duo! I drove all the way from Colorado Springs because this was the closest location with pickup availability when I pre-ordered. My appointment was at 10 AM, but I arrived an hour early at 9 AM, and they let me pick it up anyway. Everyone I interacted with was nice and seemed eager to help, even though I didn't really need much assistance. One of the guys even offered to install the screen protector I brought with me, but I told him I'd do it myself since I'm particular about getting it perfectly aligned with absolutely no dust underneath lol. There were a decent number of people walking in hoping to get a Duo for themselves, but surprisingly, the store wasn't nearly as crowded as I expected. The actual pickup process was pretty quick, but I ended up staying longer than anticipated because the iCloud restore was taking forever. I also had to wait another 30 minutes or so because Visible required me to unlock my line. Overall, I really can't complain! Considering all the negative reviews I'd read beforehand, I was pleasantly surprised by how nice the staff were and how smoothly everything went. Maybe I just got lucky, but it was definitely a much better experience than I'd been expecting.

My husband and I have bought 12 laptops and 10 cellphones from the Apple Park Meadows store…read more I was at the store today and the customers saw how rude your employee was to me. We will not be returning to this store. We are elderly and it is a bad reflection on your employee especially when customers came to our defense because your employee was talking down to me. We checked in at 11 pm and it took so long... Two hours just to get served.

Exede Internet - Viasat Lemon

Exede Internet

(136 reviews)

I have had Exede satellite service for about 2 years now…read more Customer service experience has been good. Quick to resolve problems. Cheerful and polite employees. Speeds are adequate before I run out of data, which happens FAST. My biggest beef is the whole, "buy data" and "data caps." It's stupid, a rip off, and super frustrating. I use the Liberty 12 plan. I was told when I had the dish and system installed when I used up the 12 GB premium data and the Liberty Pass kicked in, the slowest it would drop down to would be 1.5 mbps, (which is "okay" because I can actually stream at that speed.) Hah. What a laugh. It constantly drops down to often around 250 kbps. Pretty much useless for anything other than a little light browsing at that speed. They don't guarantee the 1.5 mbps, they just say it is "possible." So, a half lie to me. I shell out $50 a month for this crap service (more when the additional fees are included- with them, the bill is around $70 a month). I live in a rural area. I can only get wireless internet service via satellite service. I fully realize that it is unfair to compare this type of service to broadband, however, in my opinion, the pricing is unethical. They start you out with a 3 month tease at a lower rate- for example, the Liberty 12 starts out at $30 per month for three months (not including extra fees and equipment rental) then jumps up to the $50 per month from then on out. You can upgrade to as much as 50 GB of prime data, but man-o-man, YOU PAY: $75 3 months/$100 after, which ends up being a bill of about $125 per month with the aforementioned fees! I KNOW because I actually have two accounts at the same address. One is for a rental and the tenant pays for the extra data. I can't afford to pay that much a month right now for my home! How about this idea: * ONE PRICE- ONE REASONABLE PRICE. NO PREFERENTIAL "SPOT IN LINE" FOR EXTRA MONEY! * NO DATA CAPS. * EQUIPMENT (DISH AND MODEM) IS INCLUDED AT NO EXTRA CHARGE. PAY A LITTLE INSURANCE FEE FOR REPAIR PROTECTION. Oh, yeah, one other little cute thing... I lost service for several days due to extreme weather conditions. I called and spoke to the customer service about this. The total loss of service for me was 5.5 days. I wanted a bill adjustment. They allow this if the service is interrupted for more than two days. Here's the catch: YOU have to ASK for it. They will NOT automatically adjust the bill for you- even though they KNOW full well that your service has been interrupted. Call and ask them to confirm this. I am not making it up. 9/8/2018 Update: Just paid my bill and discovered that Exede/Viastat's fee for their "Easy Care" insurance for repair/replacement protection just made a 50% increase- Was $5.99 a month, now $8.99! That's a jump from $72 a year to $108. a year! And since I have to separate accounts and insure both accounts, that means I am forking over $216. for this "protection" each year! Yeah, I'm NOT happy. I'm going to be rethinking this whole insurance crap. What a scam! 9/20/2018 Update: Just checked my internet speed. 9:30 pm: 287 kbps 2 AM October 4, 2018 update: Internet speed is so slow that I can't even test the speed because even though the router is on and my computer shows that it's connected, all attempts to log onto the Internet via any browser fails. 9:56 pm October 14, Tested speed: 1 mbps.

This is the worst internet provider available, I basically had no choice but to use them for @ 5…read moreyears as I live in the country and they claimed to be the fastest...problem is, it's not uncommon to have bills over $300 per month, and I was on the business plan! Calling in for any support is worse, I really mean this, use this company as a case study. Being in a remote area is awesome, but it comes at a cost, in my case that cost was basically being stuck with this internet company until now. They are very fortunate to have a stranglehold on rural customers. We pray for good high speed internet to come out here, until then, providers like this will prey on us and bilk us out of cash until we are dry. In our case we found an LTE hotspot, its speed is just OK, the data they provide is also just ok, but the customer service if we ever were to need it is AWESOME, and the price is excellent. So, we have to be more judicious with the internet usage, but we don't need to bother ourselves with this company again!

Colorado Computers - itservices - Updated November 2026

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