I have had Exede satellite service for about 2 years now. Customer service experience has been good. Quick to resolve problems. Cheerful and polite employees. Speeds are adequate before I run out of data, which happens FAST. My biggest beef is the whole, "buy data" and "data caps." It's stupid, a rip off, and super frustrating. I use the Liberty 12 plan. I was told when I had the dish and system installed when I used up the 12 GB premium data and the Liberty Pass kicked in, the slowest it would drop down to would be 1.5 mbps, (which is "okay" because I can actually stream at that speed.) Hah. What a laugh. It constantly drops down to often around 250 kbps. Pretty much useless for anything other than a little light browsing at that speed. They don't guarantee the 1.5 mbps, they just say it is "possible." So, a half lie to me. I shell out $50 a month for this crap service (more when the additional fees are included- with them, the bill is around $70 a month). I live in a rural area. I can only get wireless internet service via satellite service. I fully realize that it is unfair to compare this type of service to broadband, however, in my opinion, the pricing is unethical. They start you out with a 3 month tease at a lower rate- for example, the Liberty 12 starts out at $30 per month for three months (not including extra fees and equipment rental) then jumps up to the $50 per month from then on out. You can upgrade to as much as 50 GB of prime data, but man-o-man, YOU PAY: $75 3 months/$100 after, which ends up being a bill of about $125 per month with the aforementioned fees! I KNOW because I actually have two accounts at the same address. One is for a rental and the tenant pays for the extra data. I can't afford to pay that much a month right now for my home! How about this idea: * ONE PRICE- ONE REASONABLE PRICE. NO PREFERENTIAL "SPOT IN LINE" FOR EXTRA MONEY! * NO DATA CAPS. * EQUIPMENT (DISH AND MODEM) IS INCLUDED AT NO EXTRA CHARGE. PAY A LITTLE INSURANCE FEE FOR REPAIR PROTECTION. Oh, yeah, one other little cute thing... I lost service for several days due to extreme weather conditions. I called and spoke to the customer service about this. The total loss of service for me was 5.5 days. I wanted a bill adjustment. They allow this if the service is interrupted for more than two days. Here's the catch: YOU have to ASK for it. They will NOT automatically adjust the bill for you- even though they KNOW full well that your service has been interrupted. Call and ask them to confirm this. I am not making it up. 9/8/2018 Update: Just paid my bill and discovered that Exede/Viastat's fee for their "Easy Care" insurance for repair/replacement protection just made a 50% increase- Was $5.99 a month, now $8.99! That's a jump from $72 a year to $108. a year! And since I have to separate accounts and insure both accounts, that means I am forking over $216. for this "protection" each year! Yeah, I'm NOT happy. I'm going to be rethinking this whole insurance crap. What a scam! 9/20/2018 Update: Just checked my internet speed. 9:30 pm: 287 kbps 2 AM October 4, 2018 update: Internet speed is so slow that I can't even test the speed because even though the router is on and my computer shows that it's connected, all attempts to log onto the Internet via any browser fails. 9:56 pm October 14, Tested speed: 1 mbps. read more

This is the worst internet provider available, I basically had no choice but to use them for @ 5 years as I live in the country and they claimed to be the fastest...problem is, it's not uncommon to have bills over $300 per month, and I was on the business plan! Calling in for any support is worse, I really mean this, use this company as a case study. Being in a remote area is awesome, but it comes at a cost, in my case that cost was basically being stuck with this internet company until now. They are very fortunate to have a stranglehold on rural customers. We pray for good high speed internet to come out here, until then, providers like this will prey on us and bilk us out of cash until we are dry. In our case we found an LTE hotspot, its speed is just OK, the data they provide is also just ok, but the customer service if we ever were to need it is AWESOME, and the price is excellent. So, we have to be more judicious with the internet usage, but we don't need to bother ourselves with this company again! read more

********DONT USE THIS COMPANY******** This is the absolute worst company I have ever been associated with!! Things that they tell you on the phone or untrue according to the people that I've been here they will say anything on the phone to get you in contract!! Service is horrible the customer service is horrible not one good thing to say. read more

Exede Internet - Internet Service Providers Near Me

Where did my previous review go? Too bad we can't give them minus 5 stars... If you have ANY OTHER CHOICE - avoid this rip-off at all costs. Kids, I'm paying 2 1/2 times what a cable connection would be for an internet connection that's often slower than dial-up was in the 90s and at best is slower than internet in Somalia. Just ran speed check - 0.5 mbps download (ZERO POINT FIVE - that's 500 kbps, kids)... If they had any shame, the entire crew would commit hari-kari... Alas, I have NO other choice in my rural area - there's no DSL, no Cable and I can't get an answer from the BluFi wireless folk...so I remain screwed by the crooks at Exede/Viasat... Sprint don't run away from this "service" read more

Exede Internet - Viasat Lemon - Internet Service Providers Near Me

DO NOT. I repeat, DO NOT sign up for service with this company. If you're thinking about it, do yourself a favor and have them do a speed test in your area first. After only 34 days of "service" I cancelled. After numerous visits from a tech that adjusted the satellite, the highest speed was 2.2 Mbps. Not even close to advertised speeds. When I called to cancel I experienced the absolute WORST customer service. Unimaginable. Terrifying. Long story short, I am now out the installation fee, plus 1 year of service because I cancelled early. I've contacted the Better Business Bureau. read more

Exede Internet - Unacceptable. - Internet Service Providers Near Me

Have been running Exede for 4 years. Last 2 years has gone off a cliff. My mornings start with a fresh reboot of their modem and 3 days/week on the phone for an hour. Speeds fluctuate from 12M down to 0.1M (dropped calls, website timeouts). I think Exede lost some satellites since this fluctation is every 5-10 minutes. I can't work from home without reliable connection. Exede has concluded that my situation is within their expected and acceptable range. There is nothing to fix, this is how their service is. My other big complaint with Exede is their 10G monthly cap. The slow down after the cap -- it's unbearable. Web sites time out waiting. If you use the Internet to stream music, TV, watch youtube, make phone calls, do video chat...you will blow your cap. For God's sake, don't update your iphone when you're connected on Exede! I'm happy to report now that I've found 4G LTE. Verizon didn't have 4G here but a friend had an AT&T phone and we downloaded & ran the speed test at my house, wow! Have since installed AT&T's Wireless Home Phone https://www.att.com/cellphones/att/wireless-home-phone-and-internet.html#sku=sku7130587 Happy to report: Provider / Ping / Downstream / Upstream / Cap / $/mo Exede / ~680ms / 0-12M / 0-3M / 10G / $60 AT&T / ~30ms / 15-25M / 7-10M / 25G / $15 Note that AT&T bundles a phone line so I dropped my Vonage ($45/mo), thus net cost for Internet is $15/mo ($60/mo less the $45 savings from Vonage). VERY HAPPY WITH AT&T 4G LTE. read more

Exede Internet - Internet Service Providers Near Me

Had them for 18th months. I never received the promised speeds, except when I was on the phone with them complaining. Somehow miraculously in that brief period it would skyrocket, then within an hour immediately drop back down to a trickle. Upon disconnect I had to pay a $15 cancellation penalty for each month short of 24 months. This is pretty standard for any satellite provider. However, one final jab from a company that time and time again displays poor customer service and a general greedy theme, they tell me any pre-paid months will not be pro-rated. Did I forget to mention all service is required to be prepaid? This means they are essentially guaranteed to get some free money. They got an entire month from me. I hope an executive somewhere is just rolling around in my $126 like a pig in.... well... you know. NEVER.... NEVER... NEVER use this company unless you absolutely have to (as I did). They have a captive audience. They know this, and feel free to take advantage of their customer at every turn. I nearly forgot. Before I can truly be done with this company I have to partially disassemble the satellite... because... I am a technician. read more

Sheila Skaggs 18 mins · If you are able, get rid of Exede Internet Satellite services. After two months of not owning my home anymore, they are still taking money from my account. I have called 5 times and this time after waiting 45 minutes on the phone, the agent hung up when trying to transfer the call. As of today, they have stolen over $400 from my bank account. They have no excuses for why the money keeps being deducted, just "sorry" but then I have to wait 3 weeks to get it back due to their incompetence. DO NOT LET THEM INTO YOUR BANK ACCOUNTS. read more

Worst company, we are here in California paying $200+ a month because there is not an option only them. Internet very slow, doesn't work also when we cancel they did not gives us anything back if you terminated the services just a day after you paid. My recommendation never used them if you have another option. Never!!! read more

No stars. F u forever! Save your self some trouble and money and buy your own satellite. read more

I am using what little internet I have left to write this review to warn anyone thinking about using this company to avoid them at all cost!! I pay over $117 a month for speeds "Up to" 25 MBPS, typically I only get 3 MBPS. I have since reached my cap of 150 gigs for the month and have been throttled down. I am now only getting .02 MBPS!!!! I talked to their customer service and they would not do anything to help me out. I told him i have never seen 25 MBPS and that the plan he was wanting to upgrade me to would do nothing for me because when they say up to it really means you will see a 10th of that. read more

Worst company I have ever dealt with. Service was never what they promised. My father died so in settling his estate I cancelled the service in May but was charged monthly rate until November. I re-cancelled service in October where I was informed that the previous representative made mistakes and the service was not cancelled even though the second representative saw in my file that I had called, cancelled and returned equipment. My account was not credited with overpayment and I was charged for the equipment even after I sent them the receipt from UPS proving the equipment was returned. I disputed the charge and was turned into collection. As the amount is not worth legal action, my only recourse is to tell as many people as possible to run, not walk, away from this, or any other company associated with them. read more

The ABSOLUTE worst home internet service company! Unfortunately I live in a rural area and I have no other options for service. If YOU have other option - go with another company! ANY other company! I'm paying $179 a month and I cannot even get through an entire movie on Netflix without it buffering! This is while only ONE TV is being used! I called to complain and they blamed it on the size of my TV. Also I run out of data mid-month and can't watch ANYTHING until it renews the following month. I can't wait for ANY other company to offer service in my area! I will gladly pay to break my 2-year(!) contract and try someone new! read more

Where do I start? I sign up with Exede and now my account is with Viasat? I call in to request to be put on vacation hold while we will be gone for two months. The guy who answers my call says "Just wait!" I say "Excuse me?" and he yells that he is trying to finish up the paperwork from the last caller. I think to myself "duh, why answer the phWhere do I start? I sign up with Exede and now my account is with Viasat? I call in to request to be put on vacation hold while we will be gone for two months. The guy who answers my call says "Just wait!" I say "Excuse me?" and he yells that he is trying to finish up the paperwork from the last caller. I think to myself "duh, why answer the phone, moron?" So after five minutes I say "Just forget it!" and hang up. We go away and when we get back I find that that A-hole CANCELLED my account! No phone call. No email. I found out when they took $311 out of my checking account for not returning the equipment within 30 days! I call customer service and tell them I never cancelled my account. They say "Yes, you did...it says that right here in these notes!" I ask to speak to a supervisor. Same story...I asked to cancel. I say "OK" since you record all these calls, play my call back for me so I can hear me saying I want to cancel." She says she can't do that. I tell her to renew my account. She says I have to start over with a new 2yr contract! I then ask for her supervisor and after sitting on hold for 15 minutes a guy comes on the line. I explain everything. He says he will have the call pulled and have the compliance people listen to the call. TWO WEEKS LATER, I get a call and they listened to the call and no, I didn't ask to close my account. They fired the guy. Whoopie! I could care less about him. I said I wanted my money they took back and NOW start my account back up since we had gone two weeks without service because they hired some idiot. Long story short, they started my service again. Made me start a new contract but said I can quit any time with no penalty (I recorded that call); refunded my money two weeks later; credited me for two months the idiot charged me for AFTER he canceled my account (go figure); gave me one month free and said Have a nice day. So with my Liberty plan I get 12gb free data. My account just renewed on the 12th. On the 13th I get an email from them saying I used my 12Gb in one day! My speed is now 0.07 mb/sec! If you are still reading this then either 1) Don't use these people OR 2) Blow your brains out now because they will have you brain dead anyway in less than a month! Somebody just shoot me! PLEASE! read more

Hooked up Exede at my house (this is March 2018) -- "up to" 30 mbps download. "up to" 4 mbps upload. Promised that I would be connected to the new Viasat-2 satellite, where it would take "at least 2 years" before the satellite became saturated with users. I also hooked up CenturyLink at 1.5 mbps download and 0.7 mbps upload. To date, the fastest average download speed I get from Exede is 4 mbps. Upload speed averages 0.8 mbps. And many days the slow CenturyLink connection is faster than the Exede connection. Viasat always claims "network congestion" as the reason for the poor speed. No doubt that's true, since they also informed me that I can't get onto the new satellite from my location. So, Viasat lied ("you'll be on the new satellite") to get me to agree to the account and they never come close to the "up to" speed they sold me. As soon as I'm able to find a replacement provider I'll be doing so. And I would NOT recommend Viasat unless that's absolutely all you can get (and I would not recommend them even if they clean up their act -- lying to their customers is unforgivable). Keep an eye on Elon Musk's satellite internet system that's being developed. If it ever gets going, sign up for that one instead of Viasat. read more

Unfriendly customer service. I was referred to them by DirecTV. I was told by DirecTV that I'd get 25 mbps for $59.99. I never got any email from exede that showed "the fine print." Am still waiting for it even after speaking to them a week ago. Installation by Rep Robert was a mess. My husband had to tell him where to install so wires were hidden in the eaves. Then Robert drops this hideous looking green wire that's so glaring against our newly painted house. He was supposed to hide the wire. Did not follow instructions. Now we have to paint the wire with same color as the wall. I called Exede to complain. Turns out the speed never made it to the 25 mbps I was promised. I had to pay $20 more to get that speed. That was news to me. Calling their customer service was a nightmare. I got hung up three times after talking to their Rep for at least 30 minutes. Could not cancel as they have a 24 hour trial period. Had I known about their bait and switch scheme, I would not have chosen this company. I called DirecTV and was apologetic. They offered a $35 discount for 12 months-but it extended my contact with Direct TV for 12 months. No such thing as a free lunch. STAY AWAY FROM EXEDE!!! Do your research first. Read reviews. Don't trust referrals even from a well-known company like DirecTV. Buyer beware!!! Save yourself from stress and headache. Exede does not exceed my expectations. It never met it! Exede Marketing, if you're reading this, here's an opportunity to improve your customer service. read more

It takes a lot to get to me...but Excede has managed to be so incompetent that I have to speak out. It all started with a new roof. We contacted Excede, our satellite internet provider (joys of being in the country), to have our dish moved from the roof to a ground mount. Simple...you say? Not for Excede. First they assigned us an installer in Washington state....but I live in California. Then they insisted they needed 3 business days for their computer to "reset" so they could assign me to a correct installer in the correct state. (Bunk-Do they really think we're that dumb?) Then there was a holiday so I lost another 2 days. I called on Tuesday 9 5 17 and was assured that they would be at my house Thursday...at this point we're going on 7 days without internet...but we're paying for service. Today I learned that they assigned us to an installer from San Diego...anyone who knows California knows that San Diego is at least 10 hours or more from the mountains near Sacramento where I live. When I tried to explain this to them I was told not to worry...someone would be there. When no one confirmed our appointment, I spent an hour or more talking to various departments who had no record of the appointment. I did speak with a local installer at Black Sheep out of Georgetown and they told me to talk with the installation department and gave me their secret number. (nice people and Black Sheep...do business with them) The installation department found our order and told me who was assigned. They assured me that they'd be there Thursday...However, I just got a call from the installing subcontractor in Sacramento who got our work order via San Diego about an hour ago. (even though it was placed more than 24 hours ago). They can't come tomorrow because they are too busy...guess my business isn't important to them. Now they are scheduled for Monday. That's assuming they show up at all. I'm sick of being lied to and having corporate giants cover their asses while taking advantage of customers. If we had any options for service, I'd be gone in a heartbeat. If you are considering Excede and have other options...look at the other options. These people are beyond incompetent. One hand doesn't know what the other is doing. So while it will do little to no good, I will take my time to talk to the PUC about this. Stand up and be heard. If enough of us complain, perhaps something will get better. read more

Well we moved out in the country and exede suggested they were the best fit for us so were paying 160 a momth for the best pkan they got and it sucks. Notying else to it. It sucks very bad. Even if the wind blows the internet lags. Im not joking. I have the highest pachage they offered because i want to play my online games. But it sucks. Downright the worst internet company i have ever went through. I call them and all they do is send someone out to change a box which they have done atleast 10 times. And i get charged everytime just because there internet sucks. I dont ever get a discount even though this is atleast once a week. The absokute worst internet i have ever add. If i could i would curse the people that work for them because they never fix anything. read more

Never got more than 1m/ sec speed, too slow!!!!!!! Luckily cellular 4g is now much faster and cheaper read more

Hello yelp readers. i have noticed that everyone has been seeing similar problems with exede internet. Here's what they are doing to me in Washington state near Seattle. We have 5 PCs all with windows update, and a server that i use to store all my data. apparently if you use too much data (150 gigs a month on our plan without our consent) they will slow your internet down to 100kbs which is super slow. we called in asking about it and they said we went over a data cap, even though we are paying for an "Unlimited data plan". my mother can not do her business work with that speed. it's so slow, a 144p youtube video won't stop buffering. We asked for a callback and it never happened. the worker they hired actually damaged our roof and now we have a leak where the dish was placed. Stay away from this provider. there is a cancellation fee around $300 for us to quit early. read more

I had to leave at least 1 star to write this review. Excede/Viasat do not deserve a star at all. I sent the equipment back when I cancelled the sorry service In 2017. Excede withdraw the cost of the equipment out of my bank account. I called and wrote excede until the customer service finally called me back and said the money will be refunded back to my bank. I provided evidence that I sent the equipment back via UPS and it was signed for. I did receive the money back in 2017. I thought that was the end of dealing with excede. Now here we are in 2022 and I received a letter from debt collector saying I owe for the equipment. This is crazy. Please save yourself a headache and do not sign a contract with ExcedeViasat. RUN for your life. The same EXCEEDINGLY aweful service just with different name. read more

nothing but problems! Paid $304 to cancel service contract, returned equipment, and they charged me $158 for a modem that was returned! Why would I return half the equipment. I'm the one who didn't want the service cuz it was horrible, so why would I keep their stupid modem. Next time take a video for proof that you had everything in the box. read more

My cellphone has faster speeds than this awful company. They slow down your internet to nonfunctional speeds all the time. I can't even send emails with attachments from home for work. This company should be sued for its criminal rates, and horrific service. A few stories to set the scene. First Viasat installed a faulty dish condensation accumulated in the receiver arm and slowed my speeds and eventually disconnected me completely. I called they wanted to charge me $90 for a guy to Come out and fix the faulty equipment they installed. I argued that way then they said they would reimburse me for the time my Internet was out. I never saw the reimbursement. Second the internet slowed down to .11 mbps and .09mbps right after I paid my ridiculous bill. I called customer service and sat on the phone for an hour going through the bull**** "troubleshooting" and any teenager or semi conscious person will usually complete the "troubleshooting" they attempt to walk you through. It is a waste of time, but I continue eventually I lose my temper and demand my money and want this crap out. They direct me to another customer relations person who gives me a free month and sends a technician for free. He tells me that they just needed to "reping the dish." I heard him hammering and watched him adjust the dish, so clearly that was a lie. That was about 3 weeks ago, and today my Internet has slowed to snail speeds again and I will have to do battle with those ridiculous customer service representatives who know nothing and I am guessing have been ordered to through as many roadblocks as possible. Find any other service. DO NOT USE VIASAT! read more

HORRIBLE! Don't use this company for internet. We had the unlimited plan to watch internet programming. It would stall or completely shutdown during "peak hours" which happen to be weekends and after work (after 4pm .) We complained and we're helped out only once by a very nice woman in customer service. The early termination fee is over $300 which we don't have so we put our plan on hibernation ($19.98 ). We got double charged for the last month of hibernation. The company is refusing to reimburse us anything. Horrible service, Expensive and they will rip you off. read more

Exede is selling ice at the North pole. Yes, I will explain. A "Liberty 12" plan, for example, goes "up to 12Mbps" (ahem) but includes a "Video Data Extender" to "stream video" which is "optimized for 480p, when you want to use less data." This means that video is throttled / choked to around 0.5Mbps. (Top 480p speed is ~700Kbps) So run a "speed test" and Exede will show 12M. But it you want to watch something, it will slow video down to ~1/20th of that speed. "Optimized" here means that it will run fast when you don't need it to, but run slow in the one application you need speed for, streaming video. Once the obfuscated sleazy marketing is parsed, Exede does admit that "optimized for 480p" is "like one of those water-saving devices on your shower." Although somehow I don't think most people would be happy with 1/20th of the flow from a shower nozzle, especially if sold as a feature. With the limited plans, users can turn on/off the "Video Data Extender" to temporarily view something on large screen or in high-fidelity. This risks hitting the Liberty 12 cap of 12G in about 3 hours of viewing, though. Once over, then you are forced into a lower "optimized" bandwidth, "dependent on how busy." But the real con comes in the "unlimited" plans. With "Unlimited Silver 25" at 3 times the price, you get "up to 25M" (ahem) with always-on "Video Streaming at Small Screen Quality, Optimized for 480p." In other words, you are "optimized" at 0.5Mbps for video from the get-go, with no option ever to turn off. "Up to 25M" here means ~500Kbps, or 50x slower than the "up to" advertised, with NO WAY to turn off the Video Data Extender." I called, they verified. Always on, always slower, always throttled for video. Yet it costs more. For 1/3 the price, then, Exede's "Liberty" plan is better, at least up to the cap. With "unlimited," the 0.5Mbps cap starts immediately. Even low-cost DSL is 1.5 to 3Mbps, which is 3-5 times faster than Exede. It may be slow, but at least it is more expensive. Really, you can trust these guys! read more

There is nothing acceptable about this companies services. I've been a customer for years so I've had plenty of time to develop an opinion. Unfortunately I didn't have any other alternatives until now. I called to cancel the day after my billing cycle renewed and they refused to give me a penny back for the full month paid in advance as auto pay. I would like to think companies could do better given what this company charges their customers, the country's situation and the holidays being here, they could afford to refund 1 customer. I guess it goes along with the experience overall and every time I've had to deal with their customer service and technical assistance during all the outages experienced often. So glad to be done with this company and would never recommend read more

Stay away from this provider!!. Very slippery. I have been with them for 15 months. Always burn through the data allotment. Recently thought I was upgrading. Charged me more but actually got lower data and quality for more money. Called to complain they want me to go to new satellite service for $50 more a month and extend contract. Takes awhile for them to get information from their computers. Handle themselves like they work out of a trailer or in the boonies somewhere using outdated equipment. If it was for the penalty for early termination I would quit the company in a heartbeat!!. read more

I wish I could give zero stars. Service never worked properly, high price point, unreliable, poor customer service, will not send tech w/o charging me when it is their equipment issue. read more

This is the worst service possible. There is nothing good about this company. Price is high, serve is terrible and customer service is a foreign word to them. read more

dear exede, your service is terrible. highway robbery! i pay $140 f0r the best package you have. you forced me to use one of your routers and the speed is horrendous when it works. i have called at least 15 times to only get blamed! i have to reset my modem many times a day. i then get a normal speed for an our to only have it go back down to .01 mbps. you refuse to send a tech out or to send me a new modem. i am calling my lawyer and better business beauro! my service was so bad they offered me $10 a month off. after another call when i threatened to leave, they offered me $30 a month off. today i called and they told me i will not be getting the 30 bucks off because i previously accepted $10 bucks off. another lie! exede you are thieves! account number: 304276358 read more

Are Internet stop working - my husband called to have a technician come out the following day (today) Saturday - Excede stated the person would be at are home from the hours of 8:00 am to 10:00 am. It was going on 12:00 noon. My husband called the company - lady put him on hold for 36 minutes, then the phone got Disconnected? He called back again, why do they ask for phone numbers & don't Call back? Lousy customer service - spoke to another person and she says (Our technicians are subcontracted out) wow, we waited home all morning - got up early and this is all U have to say? When my payment is due- U take it right out of my account, so being without Internet service since Feb 2, am I going to get a refund? The person over the phone says "We don't give Refunds"! This is the worst Company we have ever delt with!!! read more

This is the worst internet service I have ever had. I work from home and experienced constant outages. They sent out a tech and he could not correct the problem I was down over a week. When I cancelled they wanted to charge me early termination fees. Stay away from this company. read more

It sucks sucks sucks. One good week of service and I have to wait three weeks for it to restart. That's a bunch of crap and I hate it!!!!!

Reviewed 6/3/17 - I purchased a home in the Tampa Bay area in mid-2013 that is in a rural location and I do not have "wires" or "fiber" run to my house by the phone or cable TV companies. I needed internet and my wireless provider (at the time) couldn't give me the data or speeds I needed. I reviewed my options and Exede checked all the boxes. At the time of my connection I signed up for a plan that gave me 25 gb of data at advertised speeds of 12 down & 3 up. Since that time I have changed to a plan called "freedom" that gives me 150 gb and I upgraded to a newer technology called "speed boost" that advertises up to 25 mbs downloads for $109/month. For the most part I've been a satisfied Exede customer with only a few problem here and there. In the early days I did have more reboots and more calls to CS but over time things have improved. I do not get close to the 25 mbs download (maybe 20 on a really good day) and average around 15 mbs. We can still stream netflix and run our smart home (Echo, Philips Hue, WeMo, Arlo Cams, etc) and basically use all of our data in the 30 day period. I do know that the new ViaSat-2 satellite was launched on 6/1/17 and the company is betting on vast improvement with higher data caps and faster downloads to be rolled out in late 2017. HughesNet has just started its new plans (they launched their newest sat back in Dec 2016) so I'm sitting tight waiting to see how Exede will evolve and if they will reward their LONG TIME customers with first dibs on upgrades. I gave Exede 3 stars because they do provide the service (3 stars is A-OK) and I've had issues but things have always been resolved. I really hope that things will improve once ViaSat-2 is in orbit and customer can upgrade. I'm optimistic that we will see faster speeds and increased data limits (or no limit at all) in the near future. I've been a customer for 4 years now and I do keep an eye on the competition because I'm no longer under contract (new customers have a 2 year minimum - gulp!) so I can switch out at any time. I hope that prices will come down with competing technologies being available. The one thing you will never ever get around will be the extreme latency (I average 750 ms where cable/fiber will be less than 25 ms) because the satellite is 22,300 miles (44,600 round trip) away and even at the speed of light you will have latency! Some video chats will have a slight delay and video games you will notice issues. Also keep in mind if you use a VPN for working from home you just doubled your data rate and basically your speeds are cut in half, but that is just the nature of the beast and Exede has nothing to do with it. I will remain a customer until something better comes along. I keep my fingers crossed that technology will improve over time. read more

SAVE YOURSELF THE MONEY AND HEADACHES When we moved to Phelan, we knew that we weren't going to get GREAT internet. After learning that we were 700 feet from being eligible for charter, we decided to give Exede a try. Immediately after installation we started having issues and spent 3 hours collectively over a week trying to convince them that something was wrong. Finally it was discovered that the tech who installed our equipment took a shortcut and connected us to the wrong satellite. After that was fixed, we had about 6 hours of great speed before dropping back down to about 4Mbps. Back on the phone it is! Another nearly two hours on the phone and they come to the conclusion that we need a bigger receiver. Good thing we were paying for the "Easy Care" or that would have been a $95 visit.. Five months in, we were still having to disconnect and reset the modem as soon as we got home from work and hope that we got more than 15Mbps. Half the time we ran a speed test and clocked in a whopping 3-4 Mbps. We gave up on the service and now owe an obnoxious $270 disconnect charge that the company has far from earned. It also took over a month for the final bill to come in the mail, with a due date of the month before.. These people are crooks, operating a WORTHLESS service. I wish I had read the reviews before I got myself into this mess. read more

So far my experience with this company has been horrible. I signed up and was not informed that they would be taking a full month of payment before I had the service two weeks. After they didn't receive instant gratification for a bill I knew nothing about they suspended my internet. I called to demand a solution only to be met with their illegal alien customer disservice people who's main interest is give me give me give me f*** you. I was unable to log onto a college class and when I demanded retribution for the fact that their lies were going to force me to drop a class I was given more excuses and again told essentially screw you. I will be consulting with an attorney to force this con artist illegal alien company to rectify THEIR screw up. read more

a complete rip-off - I have had the service for 6 months and it has always been slow even at start of billing cycle before any data limit has been reached. But that isn't the issue of being ripped off... the issue is when I asked to have service moved to a new home which is a 10 minute walk from where I am currently.. To move this service they send out an installer with all new equipment.. and the old equipment including dish router etc you must take down yourself and mail to them... but get this the current plan that I have had for 6 months of a 24 month contract at a rate of $60 a month is no longer available.. the only plan I can get at new home is $100 a month and must sign a brand new 24 month contract... rip off scam.... avoid Exede or name change Viasat at all costs - speeds are no faster than using your cell phone data and cost you twice as much... just go out and buy a cheap version phone of whatever service is available in your area and hotspot to your laptop or other internet gear read more

These guys talk a good story but fail to deliver. For our first install appointment, 12/11/17, they were a no show and no call. They tried to lie saying they called and left a message. NOT! So I reschedule for 12/18/17 for a 11-2pm install. At 1pm I call and ask about the status, they say "you have an afternoon appointment, 2-5." Okay, that's not what I scheduled, but okay. At 4:45pm they call to say we have to reschedule. After waiting ALL day, not a chance. Avoid this company! AND, if you talk with Michael Bastian from "Get Rural Internet," who is a re-seller of these services, don't buy! Don't accept his excuses. Stay far, far away from Michael Bastian and Exede, aka ViaSat, aka WildBlue. read more

Don't waste your money. Internet goes out every day, but yet you'll run out of data. Even though we were never able to use the wifi... We cancelled them and they refused to come get their stuff that is still on our roof. And they tried to send us to collections for not returning it. Even though we laid the disconnection fee whixh should cover that. We even paid for their service fee because they had to come out almost every month to fix their internet. They're a scam. Dont waste your time or money. read more

What a scam!!!! I am truly sorry I signed up for this service. The speed is horrible and the data cap is restrictive, not to mention the monthly price is ridiculous!!!! Upon cancelling service they hit you with a $15 per month early cancellation fee...so, basically, I'm paying $160.00 for one month of crappy internet and then another $360.00 for early termination. I'm guessing this is how they make their money. I feel completely ripped off and would NEVER recommend this service to anyone. $520.00 just wasted. No wonder they make you sign a 2 year agreement, because once you find out how horrible it is, everyone would cancel after the first month of service. What a terrible business practice....and what a bunch of crooks! Get a hot spot or wireless service....much cheaper and a lot more data per month. Exede....I will certainly spread the word about what a scam you are!!! read more