Nariah was amazing and friendly. Very helpful and patient as we went through the items on my list…read more I only waited about a minute to be helped. Maybe the time of day was perfect on the wait time issue!

worst service ever and took over 15 minutes to cancel my service. today Xfinity came into our…read moreneighborhood and cut bam fiber optics so our neighbors are without power. bad ethics and company.

I've been an Xfinity/Comcast customer for 20+ years, but I think that's over after my latest…read morebait-and-switch episode. I got a new xfinity gateway modem a few weeks ago because my Arris modem stopped connecting. I picked up the gateway at the Xfinity store and activated it. Shortly afterward (1/2 hour?) it started losing the connection every few minutes. I called Xfinity customer service and transferred thru to tech support, and after trying a few things remotely, they said it was definitely a hardware issue they would send a technician to check it, transferring me back to customer service to set up a time... I told them I would swap out the modem back at the Xfinity store but they said MULTIPLE times that I would NOT be charged for the tech visit. I asked this several times to verify. But, alas, I see on this month's bill that I was lied to, and I WAS charged and extra $100, despite being assured multiple times by Xfinity customer service that I would NOT BE. I asked them to look back in my account records and check the call notes that this was true. Their 'helpful' chat (which I finally got a human being onto, by typing 'human being' and getting out of their AI slop-loop of clickable questions) said they don't share that info between the CS and chat groups (?!). What abysmal service. I told them that I'd be cancelling my Xfinity soon and will be looking around to their local competitors for a better level of customer experience. And maybe a company whose left hand knows what its right hand is doing. BTW: They also added another $15 to my ongoing monthly bill for the 'privilege' of having their equipment on loan.

Television equipment has failed multiple times and needed to be exchanged. Over and over once…read moreexchanged we have had to reprogram in order to obtain service. Multiple days with no television. No credit no apologies.

Five stars for StreamWise Solutions, and special recognition for Juan…read more I originally contacted StreamWise to install an outdoor OTA antenna for our home. I've been using OTA television for about 13 years and currently have five TVs, each with its own indoor antenna. That setup worked, but I wanted to finally move to a properly installed outdoor antenna that could serve the entire house. StreamWise absolutely delivered on that. The reception from the new outdoor antenna is outstanding. Channels that could be inconsistent with the indoor antennas are now coming in extremely well, and having one properly installed antenna serving the house is a much cleaner and better solution. But surprisingly, the OTA installation may not even be the most valuable thing StreamWise did for me. Our house already had RJ45/Ethernet connections installed in multiple rooms, but they were useless because the wiring and central panel was not complete / bad. I wanted to take advantage of those connections for years because I prefer hardwired internet for stationary devices rather than having everything competing over Wi-Fi. Juanito took the time to look at the existing wiring, understand what had been done in the house, troubleshoot the panel, and get the Ethernet connections functioning. And he explained the setup so I actually understand how to manage it going forward. That is the real game changer for me. We're a family of four with a lot of connected devices, multiple TVs, streaming, security cameras, and everything else on three floors! Until now, most of that depended heavily on Wi-Fi. With the existing Ethernet infrastructure finally working, I can hardwire TVs and other high-use stationary devices (work laptop) throughout the house and reserve Wi-Fi for the devices that actually need it. That should allow me to get much more out of the internet connection I already have rather than simply paying for increasingly higher bandwidth. It also gives me the flexibility to consider lower-cost internet plans and other ISPs because the home network itself is no longer the bottleneck. That is what impressed me most about Juanito. He didn't simply show up, install the antenna I requested and leave. He recognized another problem that was important to me, took the time to work through it, fixed it, and then helped me understand the solution. That kind of service is worth calling out. So if you're considering StreamWise for an OTA antenna, I can absolutely recommend them. The antenna installation and reception have been excellent. But in my case, getting the wired network throughout my house working properly may end up being even more valuable over the long term. This is not inexpensive work especially all the things I needed help with like my RJ45 fix so I spent the money to do it right. I expect my ROI to take a few years, if not in one year if I can get the right ISP and affordable plan soon. In short, excellent work by StreamWise and especially Juanito. This was one of those service calls where I ended up getting considerably more value than I expected. Highly recommended. p.s. once I get the new internet, start seeing the savings plan to look at other options as needed. A mesh system to increase any bandwidth dead spots, I find and possibly the Tablo concept. Most likely will give Streamwise that business. I need them to stick around.

Juan from Streamwise Solutionsdid an excellent job in the installation of Tablo TV and updating 5…read moretelevision sets in our home

I've had rise because it's the only broadband I can use in my area. When I first started they…read moreexperienced some hiccups and it was frustrating, but they were very nice and resolved the situation quickly. I've found they are not out as often as in the past. They do occasionally run a bit slower than I need for my work computer to function properly (I work from home), but over all they are probably as good as any of the other services. I am staying with them for now. There's not enough issues for me to switch and I like their customer service.

Ended up resolving the issue myself. The guy was too busy laughing with his coworkers, slow…read moretalking and having me repeat everything because he wasn't listening. Pretty worthless.

Pleased with the service. Displeased with the coverage area - service not available at my home…read moredespite being in the coverage area map.

Aerux used to be great, but now the technical support is horrible. As others have noted, you…read moresubmit a service tech issue complaining of the system being down, and no one ever returns the call or emails back. The only way you will get to talk with someone is by retrying your call numerous times in hopes of talking to a tech. AND never let them say they will call you back with a resolution because they won't. My internet has been down all week, and I still haven't been able to get them to resolve it. If you are in Parker as we are...start shopping around. MAVERICK is now cheaper than Aerux and is fiber, so you will get screaming fast speeds.

Solomon helped us right away, knowing exactly what we needed when we asked him. He anticipated our…read moreneeds and gave us clear directions about what we needed to do after having a horrible experience at the University Blvd store. This store was highly recommended by a third party dealer, saying his customers always get the best service here, and all employees are knowledgeable and experienced. Highly recommend going there.

This place is a godsend, and they're the corporate location! I had an issue where upgrading iPhones…read morecaused an E sim failure. Several hours on the phone for 4 days via customer support, who could not figure out how to trouble shoot this issue. Came to this store, where Kipp resolved my issue in 10 min. Phenomenal team

I have been a customer of E Street for over 10 years. I have…read more13 of my customers' websites hosted at E Street. Excellent tech support. Very knowledgeable and very helpful. Very good pricing.

E Street has been my ISP for almost ten years and I have rarely been so pleased with a vendor as I…read morehave been with E Street. Every interaction with them has been a positive experience. Without exception. As a software engineer, I am both knowledgeable and picky about technology, and I have found their technical staff to be both responsive and highly competent. In all of our interactions, it is clear that they have taken the time to understand the issue and, where necessary, find creative solutions to the problem. I can't say enough good things about these guys. If you're in the market for an ISP or IT service provider, and want a shop that's more responsive than the telcos and other behemoths but sophisticated enough to deal with complex requirements, give them a shot.

It's hard to find small businesses that grab your trust quickly and keep it. Zack and his team…read moreprovide quality services at reasonable prices while maintaining exceptional customer support. You guys knocked it out of the park on this one.

Used too be great, switched from Century Link. Originally it did provide more reliable internet and…read morebetter speeds. Now they're worse than Century Link. There have been so many multi-day long outages, and with Century Link there were frequent outages but they were at least solved somewhat faster.

Angelica and Katie were both so patient and helpful at this T-Mobile location. Switching carriers…read moreand phones is not for the weak, but they were awesome!!!

Horrific service and completely unprofessional store manager named TJ…read moreWhile I believe T-Mobile offers good mobile plans, my experience at the Lone Tree store was nothing short of a nightmare. When I initially signed up for service, I was assured and shown coverage maps proving that the required area had full service and satellite backup. Trusting this, I even referred my daughter, but when she arrived at the location, her phone had zero service or satellite connection at all. When I went in the second time to request a refund--before I had even received the phones--the store tried to stick me with a partial refund because the service was supposedly "activated," even though I never used the service or touched a phone. I had to fight that back. During that same visit, store manager TJ assured me that all of my refunds would be fully taken care of within 5 to 7 days. Instead, nearly two weeks later, only a partial refund had been processed. When I returned to the store for a third time to find out why the rest of the refund never happened, TJ saw me, completely ignored me, and refused to come out of his office. When he finally addressed me, he falsely claimed everything was taken care of--which it wasn't--forcing me to wait four weeks for a Visa prepaid card because the delay pushed the refund past their standard system limits. (As for the phones, when they arrived after I was told they wouldn't be delivered, I simply refused delivery and UPS took them right back.) To top it all off, when I asked TJ about all of these ongoing issues, he actually threatened to call the police and have me kicked out of the store for trespassing. He never apologized once, showed zero accountability, and was profoundly rude and unprofessional. A manager who treats customers this way and threatens them for holding the store accountable has no business running a location. I strongly advise staying away from this store.