UPDATE: After posting this review he began threatening me and adding additional charges when I told…read morehim I won't remove the review. I have attached the screenshots if you are curious. I have now paid a total of 155 dollars for a broken laptop. Let me start off saying I know a few things about computers. I spilled a small amount of water near my laptop and it stopped turning on. I figured the mobo was fried but I was too busy to take care of it myself, so I took it here because of the good reviews. This is where the fiasco begins. I told him the story and that I suspected it was the mobo, he then insisted that the mother board is fine and it just "coincidentally" stopped working for an unrelated reason the moment I spilled water near it. I was skeptical but I figured I'd just follow his lead. He said he would "refurbish it" and charged me 85 dollars. Little did I know that "refurbish" actually means "reflow" which is basically where you just melt the solder on the motherboard (using a heat gun or an oven) and pray that it works. So he then tells me the "refurbish" didn't work and it was a bad motherboard (which is what I said in the first place) and I needed to pay to have it replaced. I came here expecting to pay a small service charge to have him replace the hardware and ended up basically just giving him 85 dollars, still left with a broken laptop. When I protested he stated that the oven takes power, and that's why it is justified. He offered to "refurbish" another laptop I had free of charge. I decided against it as I could do it myself, I touched base with him Dec 23rd and told him I have been swamped and haven't been able to come get it. I left it there several months, I then tried texting him March 3rd and he didn't respond, so I showed up at his door March 17th and the machine had been disassembled and sorted into various bins. He told me that it's been months and laughed at me saying I will have to come back another day. He then saw that I posted a one star review and instructed me to remove it or else he would post the entirety of our conversation. I don't mind if he does. When you buy a laptop "refurbished" online that doesn't mean "may or may not work". The definition of refurbish is "to repair". A refurbished laptop means they went through and repaired any defects that caused the machine not to function. A reflow is a patch job, a dice roll, not a repair. and certainly not worth 85 dollars. The part itself costs 80-90 dollars so I basically paid twice as much for no reason and THEN he charged me an additional 70 for a 14 day late fee even though I had asked if I could pick it up 14 days prior and received no response. I don't know if my situation is isolated or if his customer base just isn't technologically literate but this was not a good experience at all for me. I've spread the word and everyone I've talked to agrees and doesn't understand why I'm not more pissed off about it so I felt obligated to post my experience. Hopefully I will not get my laptop back with even more damage. I'm sorry to the owner but I hope you can at least understand my point of view. Best regards, Taylor.

Pardon the long review but I want to be as accurate regarding my experience as possible…read more I contacted Boulder pc when I ran into a boot loop of its my acer PC. I would get to the start screen get a boot error and then the pc would attempt a repair, fail and then reboot over and over. For this reason I brought my PC to Boulder PC. I had important files on this comp that constituted several months of work in excel. I should have backed these files up and did not. Initially the owner had suggested that this would be a simple repair not costing an excess of $75. In about 48hrs the owner called me to inform me that I would need a new hard drive and a clean install of windows. I understand that he could not have predicted this and agreed to the service with the owner claiming that he was confident that the data could be restored from the old HD. Up to this point he had been very prompt in updating me on his progress and was very professional. I even sent an email to him letting him know I intended to write him a very positive review. I payed the owner the agreed 65$ for service (I purchased the HD elsewhere) and he said he would be in a touch. After a few days I asked how things were progressing and he informed that he had not yet made any progress but that he was confident he would be able to tweak his programs towards success. At this point I made no contact for over a week and then reached out via text twice without response over two days. After another few days I left a voice mail asking him to please update me regard progress (others were involved in the work these files were for and I wanted to provide them with a status update). After 10 days of not hearing from the owner I sent the following email "Hi there, So I have, since 01/26/15, heard nothing regarding the status of data recovery on my drive. I have now sent 2 texts asking for an update and called and left a message and have heard nothing back. If more time is required that is fine, I understand that these things are complicated and outside my breadth of understanding and as such I don't pretend to be able to evaluate how long they ought to take. All that said I am fairly upset with not having heard back from you despite multiple attempts to be updated. It is not the timing that is upsetting but rather that as a paying customer that my requests for info would go unanswered despite multiple attempts over such an interval. Prior to this I had been very pleased by the quality of customer service provided and prompt responses. Could you please respond and let me know what the plan is and where we stand? I get that you are likely quite busy and I can understand that but no correspondence with a customer over this interval despite multiple attempts on my part is, to me, unacceptable. Additionally the files I am in most need of are in the documents folder and the download folders (one on desktop and the other the stock download folder). If there are the only files that can be recovered I can live with that. There are others involved in this project and i need to be accountable to them regarding the progress of data recovery. " To which I received this email in return "Believe it or not it something I continue to work on when I have time to dedicate to it. Quite frankly it's a lost cause so my extra effort is more about testing new software for its capability. In truth, with this drive you're going to need to send it to a lab that has a clean room and is designed for data retrieval. The costs of such is exorbitant running into the thousands of dollars. You can do that or you can be patient and hopeful that one day I will run across a new piece of software and it'll work and I'll get something back for you. Your call...while you decide which direction to go in, lab or patience, please know that if I actually do one day come across the software that gives us joy joy, I WILL let you know. Not much else I can do except tell you your not being charged for my efforts thus far. You can be as upset as you want, you've got better things to with your time as do I. Again, when I have news for you, you will be the first to know" What is upsetting to me is not failed data recovery or even that it took to long to but rather the lack of communication and the unprofessional tone of his response via email. I was also displeased that in previous correspondence he seemed to suggest that there was a reasonable chance of getting my data back and that it was som thing that he was actively working on. Had I known that the outlook changed I would have understood and had started immediately ion making up for my lost work. I didn't back up the HD and that is my fault. He can't predict what files can be extracted and knew this going in. This just seems to me to be a poor way to treat a customer.