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    Xfinity By Comcast

    2.3 (44 reviews)
    Open 11:00 am - 5:00 pm

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    This is me in the nearby King Soopers after being chased out by the most disgusting experience in a phone store

    Absolutely horrifying experience! I walk up my first time in this and start getting help from a young man who was very very helpful. He sarcastically told the employee in a mocking tone "isn't it time for your diabetes snack, which type do you have today?" Then he told me that he doesn't help people with Captain Crunch whistle necklaces because they hack phones they buy and get free service. I told him I have autism and it's a symbol of autism awareness. Then he said I must not be autistic if I can talk. WTF? Then he contacted the police to have me trespassed so I left willingly. I was contacted later on my phone (somehow) by what I believe to be just them calling me from a blocked number. The voice sounded familiar. He impersonated the cop saying not to come back and Vandalize the store, because I had on a Vandals shirt, a rock band.

    Store front
    Edie A.

    Made an appointment online and was able to be seen right away. Was looking for a new bundle since my current one is going to increase by $100 a month. Worked with the store manager, Jovani, who was friendly and honest in explaining my options. Left with a new contract, still will be an increase, but only $20 vs $100. If you need to go to an Xfinity store, go to this one instead of the one at The Gardens at Havana. This one is much less busy.

    Outside
    Bee W.

    Received an email letting me know my service would increase by $3 per month in the new year. Decided to see if there were any packages better than the one I currently have. Made an appointment online and showed up at the time available. They were busy and I waited. It was about 15 minutes after my appointment time before someone was available. Eric listened to what I wanted and he looked up my account. He told me what was available and we compared the plans. After discussion, I decided to switch my plan and he completed the paperwork. He was friendly and professional. Made my visit pleasant and the wait tolerable.

    The beautiful poppies is TING Internet and the thorny painful foliage is X-Finity!

    We have been an /Above/Comcast/Xfinity customer almost since the inception of the "companies", We now pay an extravagant, outrageous monthly fee for less usable programming than ever. I willing to bet that you that still have Xfinity do also. This is one of the most profitable companies in the U. S. A. but we still enjoy Television and mostly quality fast internet. We are retired now, bringing in much less income than we used to. Xfinity Business customers pay next to nothing for extremely high speed internet service. I've had expectations that we could just drop our package Television/Internet and just pay a REASONABLE fee for Internet only. I am very naive, that will never happen until TING high speed internet service is available to us, which is very soon now! Then GOODBYE Ex-Finity Hello CHOICE! ;)

    Old equipment remote control.

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    Review Highlights - Xfinity By Comcast

    Dillon, was one of the kindest most helpful fast working worker to have ever helped me at this location!!

    Mentioned in 2 reviews

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    XFINITY

    XFINITY

    1.2
    (547 reviews)

    I've been an Xfinity/Comcast customer for 20+ years, but I think that's over after my latest…read morebait-and-switch episode. I got a new xfinity gateway modem a few weeks ago because my Arris modem stopped connecting. I picked up the gateway at the Xfinity store and activated it. Shortly afterward (1/2 hour?) it started losing the connection every few minutes. I called Xfinity customer service and transferred thru to tech support, and after trying a few things remotely, they said it was definitely a hardware issue they would send a technician to check it, transferring me back to customer service to set up a time... I told them I would swap out the modem back at the Xfinity store but they said MULTIPLE times that I would NOT be charged for the tech visit. I asked this several times to verify. But, alas, I see on this month's bill that I was lied to, and I WAS charged and extra $100, despite being assured multiple times by Xfinity customer service that I would NOT BE. I asked them to look back in my account records and check the call notes that this was true. Their 'helpful' chat (which I finally got a human being onto, by typing 'human being' and getting out of their AI slop-loop of clickable questions) said they don't share that info between the CS and chat groups (?!). What abysmal service. I told them that I'd be cancelling my Xfinity soon and will be looking around to their local competitors for a better level of customer experience. And maybe a company whose left hand knows what its right hand is doing. BTW: They also added another $15 to my ongoing monthly bill for the 'privilege' of having their equipment on loan.

    I signed up for Xfinity internet a couple years ago for 1 gig service at $70 a month, which felt…read morelike a fair price at the time. Somewhere along the way, with autopay on, my bill increased to $99 a month without enough transparency or value to justify it. If better pricing was available, existing customers should be offered that before they decide to leave. The bigger frustration has been trying to cancel service. There is no simple online cancellation option. It keeps directing you to call, and then every representative seems more focused on upselling than actually helping cancel the account. I've been transferred around and told someone else will help, only to repeat the same conversation again. Service reliability was also an issue. We experienced multiple outages in Denver. While they may offer small credits, the process to claim them feels like a maze and often is not worth the time for a few dollars. I already use Google Fiber at another property and have had a much smoother experience. Between rising prices, outages, and the cancellation hassle, this is likely the end of Xfinity for me in Denver.

    Xfinity By Comcast - televisionserviceproviders - Updated July 2026

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