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    JLS Design and Graphics

    5.0 (3 reviews)
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    Services - JLS Design and Graphics

    Copymaking services

    Graphic design

    Printing

    2 More Services

    Scanning

    Signmaking

    JLS Design and Graphics Photos

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    5 years ago

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    FedEx Office Print & Ship Center - Inside

    FedEx Office Print & Ship Center

    (33 reviews)

    I had a terrible experience at the Castle Rock FedEx location. They shipped my package to the wrong…read moreaddress--my house instead of the client's--which caused unnecessary delays and confusion. When I tried to address the issue, the staff were rude and dismissive, showing little to no concern for helping resolve the problem. What went wrong: Misdelivered package to the wrong address. Lack of proactive communication or accountability from staff. Rude, unprofessional service that made the situation worse. What I expected: A quick acknowledgment of the mistake and a clear plan to locate and reroute the package. Courteous, helpful staff who take customer concerns seriously. Timely updates on the status of the package and resolution. Would not recommend this location based on this experience. If you must use FedEx, consider confirming pickup or delivery details directly and be prepared for potential frustration if things go wrong. I hope they improve their customer service and accuracy in handling deliveries.

    The staff here has always been friendly and courteous, and I appreciate that. However, I cannot…read morerecommend using this location for passport photos. My wife's photo was rejected by the Passport Agent because it didn't meet the required standards (the image cut off part of her hair, which is not acceptable for a passport photo). We had to get a new photo taken at the post office in order to submit our documents. When we brought the rejected photo back to request a refund, we were told they do not issue refunds for passport photos--despite the fact that the issue was with how the photo was taken. For printing or shipping services, this location has been fine. But for passport photos, I would suggest going elsewhere where the staff is trained to meet the strict requirements.

    JLS Design and Graphics - copyshops - Updated May 2026

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