The process was painless! Easy to make the appointment and although the issue wasn't resolved, the tech figured out what was the issue. After a visit from the cable company we are back in business! The tech was very helpful, pleasant and went above and beyond. I will absolutely use them again. read more

I would not recommend this company. They charged my account before the technician arrived. The tech was supposed to arrive on Monday and never showed up. I contacted Hello Tech to find out where my tech was. Got a lame excuse. Then they told me the tech would be there the next day at 1PM and would contact me prior to arriving. at 12:40 I called because I had not heard from the tech. He then texted me and said the appt was at 5 pm. Each time you call, they as for your name, address, telephone number and email address. Today I called to get a receipt to get reimbursed by my company and they are now saying I gave them the wrong email address. Absolutely ridiculous! They emailed me a few times and I received their emails. Now they have no record of me. Needless to say, they have no record of my account albeit, they charged my account $100. They didn't try to help at all, just kept repeating that they don't have my email address on file. If you need the headache, then deal with them. I personally will call someone else in the future! I don't want to give them a star at all but looks like I need to. read more

Most aweful experience. Horrible. I booked them MAY 15 to come June 10. They never confirmed so I called them and they said they didn't have a tech in my area yet... HOWEVER when they took my money on MAY 15 they confirmed they operate in this area and will be there. DISGUSTING. read more

This is the worst tech services. We had these guys to work on our network, the tech seemed knowledgable however after a few weeks our network didn't work. We reached out to HelloTech, was told another Tech would follow up to review the issue. After waiting several hours, we never heard from HelloTech. It's not the fist time, but several times HelloTech fails to provide quality services. I would not recommend them to anyone. read more

BE VERY CAREFUL....I ha d these guys put 2 TVs on the wall. $217, then I started getting charged $19.99 every month for some membership I didn't sign up for. I called to have it cancelled and went online under the my account link to do the same. It was cancelled based on the both. They charged me again the next month. I called again and visited the web site again. They changed the web site so that it couldn't be cancelled. When I called they said I could cancel but needed to pay them for the rest of year. CROOKS....Called the Bank and cancelled my card to correct the bullshit. read more

I genuinely have never left a bad review in my life so this is incredibly disappointing but feels necessary. I hired HelloTech to mount a TV. After spending $350 dollars, it fell off within two hours. It left a pretty sizable hole in the wall. Luckily, I was there to catch it before it damaged the wall or TV more (though my foot took the brunt of the fall). I sent in a damage claim but haven't heard back. I have spent hours reaching out via the phone, email, and chat. Can't get through. I responded to the feedback texts and emails that they have sent me but they go radio silent the second I mention the damage claim. I would not recommend HelloTech to anyone. read more

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Worst customer service ever! I requested a service appointment more than 2 weeks ago and have not heard back!!! I have contacted them again and again and they say I just have to wait. This is ridiculous. They used to be a good company but looking at other reviews they are now worthless. Will never use again. read more

Scheduled service and they couldnt do it so they asked me to reschedule and they canceld again two days in a row two cancels wont recommend

Appreciate your response. Hello Tech and other companies need to be more transparent about subscription services. These services don't always serve the public well and if identified that a customer wasn't aware or no longer wants the service the company needs to act quickly to remove and or refund. Your people seem to be taught to put up a barrier to excellence in customer service and client retention by being told to not remove the service and continue to charge the client going forward and with a potential refund. Instead told to just say that the auto renew for next year will end but the charges for the year ahead will continue. Additionally, to state that the supervisor will just say the same thing as they just told you is outrageous. You've already lost me and others buy your policy and teachings. There are other companies out there that don't take customers for granted. Good luck surviving the jungle. read more

Very helpful despite trouble with internet service outage Very friendly and very informative , had a great result. Highly recommended

HelloTech is one of those companies that will keep charging monthly fees after you have cancelled their service. No matter what you do to cancel your service its rarely good enough and you will keep seeing the charge months after you cancelled it until they force you to contest the charge with your credit card company. read more

The person who came out was very nice, but didn't seem properly trained to install the alarm. When I came downstairs the day after the installation, one glass break sensor was on the ground. That next day, two window sensors fell off. One week later, another window sensor fell off. I found out from the alarm company, that he installed the glass break sensors in the wrong place. The installer didn't follow the directions on installing the window sensors and that's why they're not staying put on the windows. When I called HelloTech, the lady who answered told me I should contact the alarm company. She didn't want to do anything about their improper installation. When I asked to talk to someone else, she put me on hold for at least ten minutes, then I got disconnected. The techs don't seem to work for HelloTech, it seems that they out source the work and that's why they don't give you a date and time when someone can come out to do your work when you call to schedule an appointment. read more

Tech arrived on time, was friendly and mounted TV quickly. Scheduling was done easily with a phone call and then follow up text messages to confirm when tech would be arriving. I would recommend their services to others. read more

I attempted to have HelloTech come to my home to diagnose a problem with my home theater system. Tech #1 could not make his scheduled appt. Had to reschedule. Day 2: Tech #2 did not show up for his appt. Called him and he said he didn't have the job in his records. Tech #3 called and wanted to come right out. I asked if he was well-versed in home theater. He acted offended and said now he would not take the job. (I'm pretty sure he didn't know home theater very well.) Tech #4 was scheduled for 6 pm. I had had enough. I canceled the appt. immediately and was hit with a $25 cancellation fee!! -- later canceled by a supervisor. NEVER USE THIS COMPANY. All their employees are freelancers who "choose" to take jobs. It does not work. read more

Our TV was installed exactly how we wanted it. The techs were so helpful and made sure that we were happy through out the process. They cleaned up as they went and were also polite. I would definitely use the service again. read more

We used HelloTech to set up a computer at our business last May. Not only was the transfer of information from our other computer not done correctly (missing lots of information) but we realized we were mistakenly signed up for recurring monthly payments of $19.99 per month. It's now been 7 months and they've received an additional $140 for ZERO service calls. When I called to see if we could please cancel this, as we just sold the business to a new owner, they were extremely unhelpful and not at all understanding (specifically the girl in the membership department). We are being forced to pay an additional 4 months, as they refuse to cancel it before a year commitment. As a business owner, I always work with customers, especially when it comes to specific circumstances like this one. I would never handle this situation as they did. Clearly, according to their reviews, this has happened to other customers. I will never recommend HelloTech to anyone. read more

My tech was professional and very courteous. He arrived on time and cleaned up everything. He was awesome!

Tech was good - but HelloTech was less than favorable. Scheduling seemed like a burden to the parent company, but our tech - independent contractor was very polite and professional. read more

Arthur was very friendly, knowledgeable and easy to reach. He called to let me know he was one his way. He was on-time and greeted me. He went straight to work and let me know his progress along the way. He was neat in his work area and cleaned up after he was done. He ensured that the device was operating correctly before he left. read more

Arrived early - called prior to see if that was OK - and installed things in a timely manner. Both gentlemen were polite and courteous - wore shoe covers and all - and communicated with me during the entire process. They even found that my studs were not aligned, as expected, so they had to use special toggle bolts to finish the job! read more

They had no idea what they were doing. I was told that my cords could not be concealed in the wall(I've had it done before). I have to have another company come out and fix it! They may know computers but when it comes to mounting televisions, they have no clue what to do. read more

HelloTech - IT Services & Computer Repair Near Me

.I texted Hello Tech as a first--time user. Thing is, it was a first-time attempt which failed -- twice. I requested someone to visit my house to look at a simple printer that had failed to print, also to check a problem with receiving audio via ear buds. I requested a 3:00 visit on Friday, after they offered that afternoon time, originally giving noon to 4:00 as a range. It was a no show; when I told them at 5:00 that no one came, I was asked if I would like to give another try the following day. I said that I expected to be home from 10:00-5:00, giving ample time for scheduling. After texting that they would update me with a time, I heard nothing. I was home from 10-5. I heard nothing at all; no one arrived. At 5:00, I texted that I would not be making any further requests and to scratch my credit card from their files. I expressed it was really too bad that I made efforts to try to use their services but that on two occasions there was no explanation as to why a tech did not show; apologies were lamely given. I absolutely do not recommend Hello Tech. A TOTAL WASTE OF TIME. read more

DO NOT USE THIS COMPANY!!! I live in Colorado Springs and needed a tv mounting in a hurry. I tried geek squad but they had a 2 week wait so then I tried this company called hello tech cuz they had something the next day. So I try them out and the tv mounter drills into a water line and water starts shooting out the wall!! ( this I a commercial business suite that I'm supposed to start working at). They flooded my room and the room next to me, destroying this girls $150 floor mat smh. I mean there was water everywhere!!!! We had to get a emergency plumber which was like $270, which means I had to pay all that money and now there's a giant hole in my business wall cuz we had to get the pipe fixed. The reason I'm writing this review is because Hello Tech hasn't paid for any of this!!!!!!!!! They said they would send a check in 4-5 weeks and it's been months since it happend and I still haven't received anything. I tried reaching out again multiple times and I no longer get answers from them. This company is a joke!!! There's still a giant hole in my wall smh! I literally just got the place painted 2 days before!!! read more

HelloTech - IT Services & Computer Repair Near Me

Called to get Smart TV/Firestick connected to receiver bought in 2003 that still works well. They called the receiver "vintage" and said they would check and get back to me. They never did. read more

Better than I ever expected. Friendly, knowledgeable and quick install of my 82" TV. He and his assistant worked quickly and accurately to ensure it was a job well done. Could not be happier with the results! Highly recommend him for all your needs. read more

The tech services offered by this company is outstanding. Tech that provided installation at my house was very patient and extremely knowledgeable about Ring Doorbell installs for older type homes. read more

HELLOTECH was referred to e by X-finity/Comcast when I got their internet service. After MANY phone calls and MANY failed appointments I finally gave up and cancelled them coming to my home. I fail to see how others are having such good luck with these people when they can't even book an appointment on the phone and follow-through. I have no idea if they would have done good work since I was never able to even get them to my home!! With that kind of confusion on their end I kind of doubted their service would have been to the level I would have expected. So I DO NOT RECOMMEND anyone using them, if you do you do so at your own risk - and then good luck trying to get your money back... [ps, I hate writing bad reviews but I just couldn't let this company get away with one operator lying to me about a lack of appointment availability when another said they were available then yet another said they couldn't be sure when they could come.....seriously - will not use them ever for anything.] PJ-Colorado read more

We were having difficulty linking both of our computers to our printer wirelessly. The Hello Tech technician was skilled and patient in fixing our problems and answering any questions we had. He did a great job. We would not hesitate to have them assist us in the future. read more

Sam is very professional. We have had him as a tech previously for other electronic projects around the house and he has always done an excellent job. He connected our Nest Smoke Detectors throughout our house and connected the Detectors to the app on our iPhones and iPads. He also set up our Ring Doorbells and video cameras on our front and back porches. He is very thorough and everything works perfectly! Sam gave us some excellent advice on our WiFi extenders as well. You are very lucky to have Sam representing your company-please let him know how much he is appreciated! read more

Upgraded my computer to Win10. All data backed up and retrieved without incident. Very satisfied.

Feodor did a great job installing my TV. He was professional, courteous and efficient. He gave us great recommendations and had extra parts and supplies on hand to make our TV install look amazing. Great job. read more

on time and courteous. Explained what he was doing. Excellent experience. I would recommend to a friend.

I've had good luck with Hello Tech before. But beware if you cancel in less than 24 hours because you happen to figure it out on your own and they will charge you $25. I will not be using this company again. read more

Sam was very professional and did a great job with the installation! Very courteous and friendly! I will use this comapny again!

Karina was horrible! Very rude. She purposefully hung up on me after I explained that the tech scheduled for today did not come. And then I tried to call back to make sure I'm in the schedule again and I can't get through. I usually only write reviews for 5 star companies when I'm impressed and I hate writing bad ones but I paid over 100 dollars for an installer I just want to be told they're coming. read more

Great experience! Easy to book online, reviewed a phone call the day before the appointment from the tech making sure he had all the necessary equipment. Then received a text when the tech was on his way. Christopher was professional and efficient. I would recommend HelloTech to anyone! read more

Complete scam. Justin contacted me to set up mounting 2 televisions and setting up my audio. He talked with me for about 30 minutes about everything that needed to be done and sent me a quote for $400. The appointment was set up for this morning at 8AM (I have the e-mail confirmations). At 8:45AM, I called and texted Justin with no response. Then I called the 800 number and was told that Justin couldn't make the appointment and that they'd try to get someone else out to my house. Keep in mind, I took half a day off work to get this done. Another technician just called me and said it would be Friday before he could come out. Why did no one contact me to tell me? Why did I take half a day off work just to have to call and be told the appointment wasn't happening? I'm calling the Geek Squad. read more

He was very knowledgeable and helpful. Answered lots of questions and also knew when something wasn't right and fixed it. In short, he was polite, skilled and efficient. Great service read more

He seemed irritated when he got here . Wasn't in the best of hygiene. Had an attitude . Didn't explain what all he was doing . But showed me on the remotes what to do . Did get it running but he never answered about question snout the 3rd hdmi cable . I had plugged in . Which was not necessarily needed after I spoke to Samsung . read more

I found Steven very willing to thoroughly investigate the problem to come to a solution that worked. Good job.