Changed over from AT&T because their coverage was lacking. Abel helped make the transition easy. Great customer service and knowledge

Rude, rude, rude! Apparently they are too good to fix an iphone and talk down to me like I am an idiot. Stay away. Zero stars.

The staff are all friendly and pleasant. I do not like the length of time to wait for service though. But since this is the closest one around me, I will have to go back, although sometimes calling their 800number seems to be the faster route to resolve an issue. read more

How come Yelp doesn't do negative stars? Not for the poor schmoe who works for them, it is for the idiot MBAs that run that terrible foreign company. I have NO LOYALTY for Verizon and the nonosecond something better comes along, I am outta here. We walk in the door, the poor newb (he doesn't even rate a name tag) tells us it will be 20 minutes, even though several pad carrying name tagged employees are standing around, looking at their shoes and being totally useless. We waited 40 minutes watching these employees stand around doing nothing. Finally, after registering our extreme contempt for the newb's new boss, a young dude comes from the back, looking totally surprised that we were so distressed. He quickly and clumsily baffled us with Verizon's bull fecal matter and we walked out with a new iPhone 5S and $500 lighter. I used to feel sorry for myself because when I was younger I had to spend a year working for Big Lots. Not any more, Verizon has to be the worst place on the planet to work for and buy phones from, and I feel deep empathy for someone so desperate to have to work for them. read more

Got my first smart phone from Verizon.com and wanted a leather case. Went to the Redlands store before my phone arrived. Never used a smart phone before and asked very few, very basic questions. The associate was abrupt and disinterested. When I asked for a leather case to fit my model of phone with the protective case I was assured it would fit. When I got my phone, it didn't fit in the case. The store could not recomend a case from any source. Heard about the coverwear belt clip and ordered from Amazon.com. Works great. Went to store again to buy an extra charging cable. Got home, and it was a 6 foot data cable that would not fit any phone. When store first opened it seemed fine. For the past year I have never been satisfied with this store. Drive a little further and get better service. read more

I came in march of 2016 switching from sprint the guy behind the counter said he took care of it and now almost a year later I'm still dealing with this bullshit they never took care of but they took the sprint phone now 400 in collections and this still isn't cleared up they are a big joke they do not care for their customers at all read more

This place is like a used car lot... all sales people going for the $$$.. not informative as they dont know about the products..

After a horrible experience with sprint, we went to this Verizon store. We dealt with Trung. Super nice guy who knows what he is doing. We left the store happy and NOT feeling ripped off. Got a great deal on our phones AND a much lower monthly bill! Thank you! read more

Walked in needing help transferring my phone information and Will was so helpful with everything! Fixed my phone and helped us save money on our current bill! Thank you! Excellent Verizon service! read more

Sorry to say but this place is not one of the best :/ If you need service or a new phone do not go there! I have been with Verizon for a long time and I'm getting ready to find another service provider!! Everytime I have an issue they can't straighten it out!! They lost me about 500 pictures on my SDS card I even lost my mom's 65th birthday D: I can't open my emails in my phone and they have no idea what to do so am still trying to figure it out. When you go for help the employees are walking around with their devices and a huge line of people are waiting to be serviced. Their service isn't exactly the best because some employees that help you out the first time, then pretend they've never seen you before the next time you walk in! There are others that do acknowledge you being there. read more

I came in first and had a very pleasant experience with Santos. His customer service was awesome and a very friendly guy. Now, I came back to activate a new jet pack and a guy named Carlos "helped" me. He was not friendly. Like he was forced to be there against his will. Then I asked a question and he gave me a tremendously rude tone and noticed as soon as my demeanor changed that I was not happy with that. I would NOT recommend CARLOS. His customer service needs work, to say the least. read more

.Customer service is great when purchasing an $800.00 phone,after that good luck.I bought lifetime warranty phone cover from Zagg,they don't help you down there you need to do all the legwork by yourself.....but they will click on the new cover for you..whoopie read more

Came here after attempting to switch from AT&T to Verizon at Best Buy. It was a GREAT decision as best buy did not offer me half as much for my old iPhones and while they (Verizon) were really busy I was out of there with two new phones plus the new Verizon service (better coverage) in under an hour. It definitely would matter if you were working with a new or "seasoned" employee on the speed to which you can accomplish what you want and get out of there. Redlands in general is busy on the weekends for anything. All in all a good experience. read more

I've been to this location many times and have never had a bad experience. The last time, about a year ago I dealt with two different people while getting my new iPhone and they were both so helpful and sweet. It was by far the best service I have ever had with Verizon and I'm angry I don't remember the employee names. read more

I was helped within 5 minuted of arriving on a Saturday morning. Awesome customer service from David S. He got my new phone up and running in no time and even found me the perfect case. Thanks David! read more

Don't you see all the bad reviews?It is due to unknowledgeable and rude manager Obie Rahman.He should be fired.Rude and the cause of this stores problems.I contacted district manager today.They told me he is being reviewed.Try a different store.His numbers are down for a reason.Run from this store.Other then manager the whole crew were polite and very knowledgeable.But wait was over 20 minutes and inventory for popular phones down.Remember when you sign a two year contract they got you!Even if their phones have app problems and do not work effectively just like management!!!! read more

Service here is great. Cisco helped tremendously and ensured we seated the most money possible.

I went into this location to exchange a cell charger that was under warranty. Once I walked into the store, I was told by the manager (Dustin) because I caused the charger damage, the warranty was not valid. I understood that. He then said, I will give you 25% off a new one. Well, when he directed me to someone else to pay for the new charger - It was noticed that I get 25% off equipment under my current plan and he stated he COULD not give me any percentage off. In the future, Manager Dustin should have viewed my account prior to offering me a discount that he later took back. I am going to report this service gap to the General Manager. read more

Anthony Coleman at this Verizon store is amazing! He went above and beyond in making sure we were taken care of. My boss and I were very impressed with this young man. We will definitely be going back to him with any questions we have in the future. Thank you, Anthony! Job well done :) read more

the only advice I can give is do yourself a favor and go to one of the other stores in Redlands. This place was horrible and had the worst representatives I have ever encountered. They as well as the manager were incompetent and rude. I will be contacting corporate to discuss my experience in hopes they investigate the way this store is run. I left this I store enraged and in no way do I recommend going here. read more

Horrible, shady service here. My wife came in to exchange her iPhone 7 because the battery wasn't holding a charge. The first response was they would mail her a like new phone. We explained that her phone was only 2 weeks old & she wanted a new phone. The manager approved the exchange and said they would replace the zagg screen protector. The girl brought out the new phone and and acted like the screen protector wasn't on the shelf behind her. She took both the old phone & the new phone to the back to find the correct screen protector. We noticed there was one on the shelf behind her. When she came back the screen protector from the old phone was missing and the new phone had one on it. I asked why she had to take them both to the back to put the new screen protector on. She said because she had to find the right one. I pointed out it was on the shelf behind her. We told her the screen protector looked crooked & asked her to put one from the box and the solutions manager said, "well we aren't supposed to put them on. We only do it as a courtesy." I told him to just give me a new one from the box and I will have it put on at our regular store which is 30 miles from where we live. This store has some shady practices! read more

This one star rating is purely for horrible customer service. I went into this store on a Wednesday morning right after they'd opened. No one was in the store. It was empty. Well except the 4-5 male employees huddled together by the counter as I walked in. Someone walked towards me asking if I needed help. After explaining the problem I was having w/ my phone, he said he figured out what the problem was, without even doing anything to the phone, and said they didn't fix it there. He asked me for my #, and said it was past the warranty stage, and I should go to a phone repair place or take my phone to Apple???? Really? What if I had wanted to purchase a new phone? He didn't even give me options. Well they just lost out on a possible sale. I will never return to this store, so incredibly unprofessional. Sorry I bothered you and the obviously more important conversation you were having with your coworkers. read more

I purchased a new phone from Verizon at Citrus Plaza in REDLANDS, Ca. While I was programming my phone I found myself deleting between 8-10 messages. It was a recording to the previous owner telling her her grant was approved. The last message was as of October. I thought I was gettin a new phone. I took the phone back to the store within 24 hours. THOMAS (the Top guy according to him) said he was going to charge me a restocking fee. He refused to waive the fee. I had to sit there and call Verizon corporate to waive the fee. I was put on hold 4 times. THOMAS (the top guy) was dishonest and the office cheated me. He never offered a resolution and couldn't grasp why I was so upset. My tone was loud and I was outraged this store had no problem lieing and cheating their customers. The staff were a group think mentality and commented as I left. read more

WOW, what a terrible general manager. First off, I was helped by Joshua. Joshua was ready to give me what I wished for until he was stopped by the general manager Tommy. Tommy came to tell me he would not help me. Tommy was clueless and had no answer for any question i had. His only options were to check a website or call customer service.(sounds like someone needs to hit their holiday bonus) I have been going to this location for the last 12 years. Every general manager has been great and always helpful. Anyways, Sadly for Tommy, I took his advice I stayed in store and called a helpful customer service specialist at #611. They were able to help me with everything I asked for in a matter of minutes. Upon receiving what I asked for I had to ask Tommy for a return slip to send back some items. He spoke to the lady on phone who was helping me, walked back to the office printed out my return label, handed it to me with out saying a word or even looking at me. (Poor Tommy, he lost his battle). Tommy is a bad representation of what Verizon service is. Don't see Tommy read more

Fraudulently induced an 8 year old to give up his birthday money - My 8 year old saved up his birthday money for the watch that he wanted. He negotiated a deal with me so that he would mow the lawn in exchange for the monthly line fee. I then took him to this store to buy the watch. They were out of stock but said that if we paid that day and ordered the watch, then it would ship in two days. That was two weeks ago. I just got off the phone with them and they admitted they have no idea when it will ship and it could be as late as December. Are you kidding me!?! Disgusting. read more

This store needs to obviously retrain their employees. I came in bright and early at 11am asking for customer service and was unpleasantly acquainted by Candice. My mom asked her to take a look at her phone's charging port and all the representative did was look in it for one millisecond and told us yes, its broken and now you have to pay $500. She was rude, careless, and unsympathetic. I understand its early but maybe she should reevaluate her poor customer service skills. read more

They're always getting over on people and the workers are rude as hell when they get confronted about burning people

My boyfriend and I religiously wait outside of Verizon stores for the opening day of the new iphone every year. The times that we have gone it's usually worth the wait however this year was a complete bummer. After waiting all night in line we were told that the iphone plus in jet black was unavailable and could be "preordered". We were charged and that was that. However a about a month ago when my boyfriend's phone came in the mail and mine didn't, I was semi suspicious. I called Verizon customer support three times and each response was I'm sure it's coming. Frustrated, I finally visited the store to find out what was going on. Turns out they accidentally canceled my order. Santos helped me out and despite my irritability he was gracious and understanding to my predicament. He rescheduled my order and within several hours got sent a tracking number for my new phone that had been shipped. Despite the rude greeter at the door, and Verizon's carelessness Santos made my day much better despite everything else that went wrong. I hope in the future Verizon is more careful with customer orders and more upfront when they don't have a specific order. Iphone plus in jet black has been out for two months now, it should already be available for pick up in stores! Get it together veriz read more

If you're looking for a store that treats you badly, has condescending representatives and lacks any understanding of good customer service...this is the place. As a Verizon customer...I have been treated poorly several times including yesterday at this location. read more

I was in this store about Sept 9th 2016, was leaving town on a family emergency. I just needed a new phone, I6 phone. Well I ended up with something called jet pak, a water proof case for, get this, 199.00. He just put the case on my phone & said I needed this. Didn't tell me the price. 2 weeks after I get back I went to return this so call jet water proof case. Here's they become really rude and spoke down to me. The mgr said the return policy was good for 7 days & that I could of returned the items at any Verizon In any state "We have a store all across the United States" sorry can't help you. I will never be talk to by a bunch idiots again. Very disrespectful read more

Absolutely rude and unprofessional staff. I was not explained a charge properly at point of sale and when I called to question it, I was told a manager would call me back, but he/she never called. I waited a week and called them again, but no one wanted to take the time to explain things to me step by step. Because of the misunderstanding at point of sale, no one seemed to realize the disconnect in communication when I was relying my version of events. I was cut off numerous times and the focus seemed to be to get me off the phone. I was threatened by "Albert" after I raised my voice in frustration. He told me to call billing and he was going to hang up on me. I asked for the general manager, who was also ready to defend the situation. These people never heard of active listening, which I know for a fact is taught to Verizon customer service reps. I finally had to log into my account to pull up the receipt (since they refuse to give paper receipts now) and figure it out myself. I will be escalating the issue further because I did not deserve to be treated with such blatant disrespect and disdain. I will never walk into this store again! read more

Customer service is the worst of the worst. The rep and the supposed store manager Oni were rude and acted as if they were doing ME a favor by talking to me. I will NEVER step foot in this store again and will make sure all my family and friends stay away from this store like it has the black plague. I'm assuming the reps are on commission and they treated me like crap because I ordered the phone online and was going to pick it up at the store. After 16 days of nightmares with Verizon chats, missing addresses and a host of other things gone bad with my online order, to be treated so badly was shocking. The Verizon chat rep assured me they would transfer everything from the old phone to the new one. I was told at the Redlands store to take it to Best Buy. WTF? Best Buy? I bought it from Verizon. The box had been opened and who knows who riffled through it. I didn't accept it. Still don't have my phone. Cancelled the order and will go to anther store, where hopefully I will be treated in a more caring manner. DO NOT STEP FOOT in this store! read more

The employee I spoke with was extremely disrespectful and unwilling to help me. Eventually the store manager William came to speak with me and was shockingly even worse and had an extremely sarcastic attitude. I was dealing with being overcharged because of that store and they refused to look in to the issue or even discuss anything. I have never in my life been so unhappy with customer service or left a store so angry. This was the first horrible experience I have had with Verizon in the 10 years I have been with them and i will trust that I won't have any similar interactions in the future. I will not be returning to this store again and would advise everyone to do the same read more

I was so frustrated with this store I decided to let others know. I was shocked to see so many others had problems at this store too. Wish I had checked here first. Ditto to what others have said!! These employees do not want to help with anything - they just want to try to get you to buy more and pay more. The employee with a "car" name was the most unhelpful of all. Avoid this store - find another Verizon store to visit. read more

Awful. I tried twice in one day to return something. It was over an hour wait until someone could help me. Just to return a charger. There should be separate lines for people who just want to return something, or pick up a quick accessory. Very poor customer service on their part. read more

If I could leave negative stars I would. This particular location is like walking into a used car dealership. I was here just under 2 weeks ago because my iPhone kept searching for service. I went in to get a new SIM card to see if that would work and it didn't, so I told the associate I'd need a new phone. She then charged me $800 for a new phone identical to my current one and tried to upcharge on accessories. I left the store somewhat confused because I thought I had insurance on my phone. I then called customer care and they informed me that my insurance would have covered my phone. I asked why the associate failed to mention that and she said "commission." I went in today to speak with the manager and return my old phone. I explained to her my bad experience and she was completely unapologetic and RUDE. I had to return my broken phone within 1 hour and would not get my replacement for 3 days due to the weekend. I need my phone for business so that was not an option. I will NEVER return to this location again. T-mobile here I come! read more

I hate coming to verizon because the sales reps always "say" things will turn out one way but I end up getting a horrible plan, or terrible service. BUT today was totally different, TOM and his manager Jason were so helpful with switching out my phones and changing out my contracts because my mom purchased a new phone on a diff contract thinking you can just genetically inherit your phone number once you touch the cell phone (smh asian parents). It's actually a very lengthy and difficult process to go through seeing as how we've been here over an hour while they're on customer service and talking to call the right people and tech support, I am SO thankful to TOM and Jason for taking the time and patience of helping me settle this issue, the last time the sales reps during the day just kinda brushed me off, and I literally walked out after 15 mins of only getting odd eye contact. I recommend coming in the evening, they're soO much nicer.... read more

I got totally scammed, and the sales rep lied to my face. I bought a new iPhone here and was offered a free tablet with purchase. I declined, saying I didn't need it and didn't want to be charged for the service. The rep pressed, assuring me there would be no charges, that it was just a free gift, and that it wouldn't change my current plan. This was a lie. Several months later when I reviewed my autopay billing, I realized that not only have I been paying for a phone line for this tablet, but I was also being charged for an insurance plan for it. I also had unauthorized insurance plans added to all my other devices dating from the time of my purchase. I called customer service and they told me I had been signed into a one year contract for the tablet and it was $175 early termination fee. Long story short, do not go to this location, do not believe what they tell you, do not give them access to your account. They changed mine without permission and I've lost several hundred dollars that I can't recover. If you're reading this, buddy, you're shooting yourself in the foot in the long term, because people will eventually figure out that you're a liar. read more

My boyfriend and I walked in not expecting to walk out with any phone because we didn't feel we had many options of getting a new one for my boyfriend before Christmas, but because of Carlos we walked out with a new phone! Carlos gave us the best customer service I've EVER received in any mobile service provider store. He worked with us and really cared about how we felt after leaving the store. We left with huge smiles on our faces in amazement of the service we received! See Carlos if you have an option, he is so easy to talk to and he really cares about the customers. In general just choose this store great management and team!!!!! read more

Came in to buy a phone case, I was in the store for 20 mins before any sales associate or workers said "Hello" to me. The store was not busy at all. Seen workers standing around talking to each other. I guess their conversation was more important then providing customer service to a paying customer. Needless to say I didn't spend my money in there. Highly disappointed. I will be doing my shopping elsewhere. read more