DO NOT-I repeat DO NOT order from this company, they will do everything in their power to refuse you a refund. I made a purchase but found something locally a few days later-spoke with customer support who did everything to try and convince me to get store credit. I respectfully declined and was told I would receive the refund on my statement in 3-5 business days. A few days later I received an email saying I had been issued store credit. When I contacted support they said their merchant wasn't capable of refunds. Still contacting support to sort this refund - the full order wouldn't have been available for over a month. This shouldn't be an issue, just poor practice. DO NOT ORDER FROM THIS COMPANY. read more

After shopping at the Kapolei location several times, I decided to visit the Kaka'ako showroom to see their furniture selection. Upon entering, all shoppers will have to walk through an "Anti Pandemic Safety Gate". It looks like a TSA airport screening gate but not as intimidating. All it does is it takes your temperature and sprays a fine mist to sanitize you. Once I was inside the store, I was greeted by the friendly staff. I was assisted by a friendly associate named Carmen. I knew specifically what I wanted and she provided me with information about the item and delivery/ pick-up options. I decided that I would pick up and assemble the furniture. Carmen efficiently processed the transaction and gave me instructions on how and where to pick up the item. I picked up the item the very next day at their Kuwili St. warehouse in Iwilei. It wasn't difficult to find and there was a large "Valyou" sign on the building. After parking in front of the office, I was greeted by a very friendly Shaun who verified and assisted me with the pick up. After a minute, Shaun and another worker loaded my vehicle with the heavy unassembled merchandise. It was a very easy pick up experience! Afterwards, I was excited to rush home and assemble the item. Valyou has an excellent assortment of affordable, beautiful and modern furniture. I would definitely shop with them again! read more

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My wife and I just moved to Oahu a few months ago with nothing but our clothes and the car we shipped over here. When we found Valyou we were stoked because not only does Valyou have really nice pieces of furniture, it's really affordable and everything arrives rather quickly. We honestly furnished our entire house with Valyou furniture and 2 months in we're still really happy with everything! Our living room and bedroom are both fully furnished with Valyou stuff and so far we haven't had any issues with any of it. Living on an island in the middle of the pacific has its perks, as well as its drawbacks, so delivery can sometimes take a bit if something isn't in stock but that's just the reality of living on an island, not necessarily Valyou's fault. We had one thing take longer than expected but one thing out of 7 pieces isn't the end of the world. Honestly, this place is pretty epic and great to have on the island. Thanks Jem and Kiana for all your help! *Didn't really want to post photos of our bedroom but hopefully the living room stuff helps people out. read more

Valyou - Furniture Stores Near Me - Honolulu, Hawaii

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I had an amazing experience with Valyou furniture. I made my purchase online Monday evening, delivery was Thursday morning. This was very refreshing, as I made purchases from another furniture store in February and am still waiting for the items to arrive. The delivery crew was also very polite and friendly. They called on the way to my home and again once they arrived. They also offered to take off their shoes prior to entering. Amazing service all around - will definitely make more purchases and highly recommend to others read more

Valyou - ValMnimial Sectional - Light gray - facing right - Furniture Stores Near Me - Honolulu, Hawaii

I placed an order for a couch from Valyōu and wish I had done my research. The item was paid for in full, over $3,500, and "estimated for delivery" October 3rd 2022. I've received no contact from the company since the order was placed, but upon checking for updates via phone calls/text messages was told they have no information to give me on the item weeks after the the original expected delivery. The item has not shipped and I have no reason to believe it will. I requested the item be cancelled and a refund be given in full back to the card it was purchased. They refused and said my only options were to accept store credit or choose another item. Upon further investigation it seems this company has received over 400 complaints to the BBB with similar stories. The company puts customers in a unfair position to avoid ever having to refund anyone. There have been accusations from customers saying they have fake reviews and are actively removing anything negative about the company on social media or other websites. I am currently working with my credit card company to dispute the charge, and I don't want anyone else to get scammed from Valyōu Furniture. They are not an honest company and are intentionally trying mislead people that just want to make a good purchase. The company should be investigated and immediately shut down. read more

Currently at Valyou Ala Moana buying a third set. Two sets was for my work offices and today finally getting one for my home. So excited!!! read more

Valyou - Furniture Stores Near Me - Honolulu, Hawaii

Sad to report we were cheated by this company. We ordered chairs from them, they kept giving us longer and longer delivery estimates. Finally after nine months, we were told the chairs were never coming. When we asked for a refund they told us they couldn't provide a refund, we had to dispute the charge thru our credit card company. Our credit card company only allows for charge disputes for 60 days. It's been a horrible exercise in frustration trying to get a refund but in the end we got nowhere. Valyou kept our money and we never got our chairs. Horrible scam. Please avoid this company! read more

My husband and I just purchased a beautiful monkey pod dining room table from Valyou. Maria was great to work with in terms of communication and timelines for completion. We went to the warehouse to pick out our own slab. I personally know nothing about wood but Gage was so helpful in giving us guidance on choosing the right slab for our new home. Shane was one of the delivery men who helped put our table in the perfect spot in our dining room. Our table is so gorgeous and I couldn't be more happy with the final result. Thank you a million times to Valyou! read more

Valyou - I'm not a photographer by any means. This definitely doesn't capture the beauty of the wood. - Furniture Stores Near Me - Honolulu, Hawaii

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We are so grateful for the wonderful customer service we received from Mars, the sales associate at the town location. Valyou is just what we need: stylish and modern furniture at an affordable price! Ordering furniture can be stressful. There's measuring, making sure the colors are right, timing and budget. Luckily, Mars helped us sort a lot of those issues out when ordering our furniture. We wanted to order a bed that we thought was only on display in Kapolei. Luckily, Mars was filling in there that day and helped us out. She helped put an order together for us of our bed and TV stand. We previously ordered a dining table and chairs that had not been scheduled for delivery yet, so she offered to combine our orders. We had to place the order a few days later to take advantage of a special holiday promotion they were doing. She was kind enough to give us her personal number to see if she'd be working on Monday in town to put in the order. Sure enough, she was! She helped put together our order and ensured we got the discount. We were really happy with the outcome. Our furniture gets delivered and assembled on Dec. 18. We really can't wait to see our new home furnished with our picks. Many thanks to Valyou and Mars for the great customer service! read more

Great experience with Valyou Furniture from beginning to end! Exceptional delivery service. The app told where my place was in line for delivery. Furniture was all ready assembled. Quality of furniture is excellent! Will definitely shop here again! read more

Valyou - Furniture - Furniture Stores Near Me - Honolulu, Hawaii

Got my new couch today and I love it. The delivery guys Scott and Cameron were prompt, very friendly and sat up the couch for me. I give Scott and Cameron 5 stars. And Rose who was keeping me up to date via text always replied to all my questions and was a huge help. My couch was delivered quickly and I couldn't be happier. read more

Valyou - My new Valyou couch! Love it!!! - Furniture Stores Near Me - Honolulu, Hawaii

I ordered a sofa in August. I was verbally told mid September, but apparently, I was now told, the invoice, which they would only text to me, says december. So verbally lied to, my adult daughter was with me. When I just spoke to the manager (10/2/23 3:30pm hst) she just talked over me the entire time and basically was trying to blame me even though she said 'yes, it was supposed to be mid september' At the end I asked her to let me know when she was done talking so I could speak without her interrupting me. Then she called me rude and said she was transferring me to CS (which should have happened from the beginning!) I told her to F off so she hung up. I called back to get the number and the kid would not give me the manager's name, granted he only has speaker phone so you know she was just evil eyeing him. So anyway, this place sucks, it's run by a person lacking customer service skills who also intimidates her employees and trains them to lie for a sale. Charming read more

I'm sorry. But I am writing this while being very upset. This is my second time ordering from them and also second time having issues with them... As much as the furniture is great, communication not so much. I'll attached my email screen shots on here. A missing screen shot is me emailing them saying "I did not get a confirmation delivery email, what time are you guys coming today (7th) I'm upset because I live alone and work full time. So the schedule of delivery is important so I can be home. I requested today off for it and to get an email, "we are going to come tomorrow" - does not work for me.... read more

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If you read the replies to reviews, you'll see they say they can't find an order associated with the review. That's nonsense. Like I said, they don't answer the phone so I can't call them to give them my order number. Whatever you do, do not buy a feathers sofa. It's terribly uncomfortable to sit on for more than a few minutes. The feathers compact instantly. I hate it. read more

Was having a hard time finding a sofa that was comfortable but also had washable cushions. The store sales team helped me every step of the way and I love the large sectional. So comfortable and dog friendly! read more

I recently purchased the Lanordic TV stand from the Honolulu store. My sales rep Leah was awesome! Initially the tv stand was sold out but she placed me on a wait list and within only two weeks their inventory of this model came in. I was so impressed with Leah's great customer service, warm and friendly attitude! No pressure tactics. Just a willingness to answer my questions and show me what the store had to offer in what I was looking for. I even scored a $50 saving coupon to apply to my order in bringing the total down. I went shopping around town to compare quality and prices at other furniture stores, no comparison to Valyou Furniture. The delivery reps that came to my home were also warm and accommodating. I initially thought I paid for both delivery and assembling but they called their manager and she explained there was no assembly needed for my model. All I had to do was take it out of the box and decide what length I desired. I could save a $100 in me doing that but because I have weak hands due to my chemotherapy treatment for breast cancer that caused me to have bad neuropathy I was willing to just pay for the reps to carry and take out my furniture piece and set it up for me! I love my new Lanordic TV stand and will look to purchase again in the future with your company! Mrs Dora Baldwin read more

Valyou - My beautiful Lanordic TV Stand from Valyou Furniture Honolulu Store - Furniture Stores Near Me - Honolulu, Hawaii

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This is the 2nd time we purchased a piece of furniture from Valyou in Honolulu. We bought a bed frame and headboard in February and now a cream colored sofa. Both times dealing with Valyou have been smooth and stress-free. It's so great to have options for furniture shopping in Hawaii! Our salesperson Maria was very helpful but not pushy. After looking at Valyou we told her that we liked one sofa but wanted to check out the competing stores nearby. There was no comparison in regards to price, timing and delivery cost. After visiting 3 different furniture stores, we called Maria and said "we want the sofa!" She even threw in free delivery for us (we bought it on Sat and they delivered it on Wednesday). The delivery team Brie and Norman were awesome. Called us, kept me informed the whole day as to when they would arrive. I could even track exactly where their delivery truck was from the cool little tracking webpage Valyou provided. I'm totally hooked on Valyou Furniture Honolulu! *Note: Free delivery but assembly required.Make sure you have a friend to help you set up your sofa. Easy peasy though, Allen wrench provided with screws. One leg had one screw/hole that was stripped and unable to tighten, but the leg managed to stay on and not wobble. read more

Valyou - Bed - Furniture Stores Near Me - Honolulu, Hawaii

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Maria at the Kaka'ako store was very helpful and thoughtful and made a big difference. The delivery people were also fantastic. Everyone in our family enjoys the Feathers Sectional. So cozy! read more

I had an fantastic experience from start to finish purchasing a sectional. I've had my fair share of bad experiences with furniture stores and deliveries so I was a bit apprehensive. I decided to go down to their store in Honolulu to see a few of the sectionals in person. Their safety measures were top notch and the employees were welcoming and helpful. All of the furniture was stylish and reasonably priced. Once I picked out the couch I wanted, checkout was super quick and easy. A huge plus is that they deliver to your door for free and I received my couch within a few days of ordering. Finally, the delivery process was well communicated and on time. Would absolutely recommend! read more

Valyou - Small sectional - Furniture Stores Near Me - Honolulu, Hawaii

Valyou furniture took care of me. Good furniture and a great price. Thank you Valyou!!!!! read more

I had a great experience at Valyou Kakaʻako while looking for a dinner table. Immediately as I entered, Maria helped me find the perfect table and sent me various options and prices via email. She was friendly, kind, helpful, and knowledgable! I also sent her texts out of working hours when I changed my mind on tables, and she responded and sent me new invoices immediately. My table came quick and I also had a great delivery guy, Cheyne! I plan to continue to furnish my house with Valyou Furniture! read more

Hello just got my new table and benches set up at my home love it. Perfect Cheyne and Riah. Did a very good job and made sure everything was right and nothing was damaged. Very professional workers. read more

I ordered some furniture from Valyou and drove to their warehouse in Kapolei. After the first pickup, I realized I had to come back a second time since everything didn't fit in my car. They closed at 3 and I wasn't able to make it back until shortly after. Valyou warehouse worker, Patrick, offered to wait outside with my remaining furniture until I had arrived. Great customer service; I really appreciated it. read more

I ordered my first sofa online big thanks to Maria and her fast response to what I was looking for! I love my new couch and I hope to buy more furniture from them in the future. read more

Valyou - What a wonder couch I couldn't ask for more. - Furniture Stores Near Me - Honolulu, Hawaii

Valyou furniture sends you constant advertisement. truely under deliver. I place my order in October and it still has not arrived 4 months. So only order if you really dont need furniture same year. read more

Had a great experience at the Valyou Furniture store. Salespeople were nice, customer service was great, had some really nice looking couches, and the one we chose was delivered on time and in good condition. This review is only for the quality of the couch. The "memory" foam seating started compressing the first month and we had to keep flipping the seats so as not to get a permanent crater where we sit (and we are not big or heavy people). After a year, the center leg/support under the couch broke off and a few months later one of the back legs broke off so it is now supported by a stack of books. $600 for a couch seems like a good value when you compare it to prices elsewhere but it is not (when the couch only lasts a year or so). read more

Although the employees are very kind the customer service / warranty department is enough to strongly recommend NEVER purchasing from them. Worst experience I have had and I'm still stuck with an overpriced couch 1,800 which is basically unusable, specially the Mario Malibu couch. Hundred of feathers busting out. Have to clean a pile of feathers and yet they tell me it's normal and a natural occurrence. Constantly being poked by feathers as well as your couch smelling like bird. I don't recommend this place at all! read more

December 17 Update. Today, I want to update a ratings review after all experience considered. The founder/owner very much resolved the issue, and one of the manager arranged delivery and assembly. All in all finally good experience. read more

Valyou - Furniture Stores Near Me - Honolulu, Hawaii

Love my Charm 2.0 bed! This thing is sturdy! Setup was easy as described. Quality materials were used. I love the black headboard! And it was a couple hundred dollars less than the Thuma bed (which appears to be the exact same bed). For the photo, disregard the mess. Bedroom reconfiguration/painting in progress. :) read more

Valyou - The Charm 2.0 bed - Furniture Stores Near Me - Honolulu, Hawaii

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Valyou is absolutely wonderful. At first, I was hesitant to buy a mattress online considering the recent lockdown and not being able to "feel" what I am receiving, but Valyou assisted in making sure I was taken care of with any questions and concerns making me feel very comfortable the entire experience. They delivered to me for free complimentary of the pandemic and safety needs, and also communicated back and forth with me in a total of about 12 emails and my many questions- customer service 5 stars Mahalo Lauren!! Their delivery process utilizes email confirmations and text updates (love that). The gentleman who delivered the mattress was very efficient and kind. Easy drop off process! Additionally, the mattress was wrapped and rolled so I could easily move it through my front door and into my bedroom. Essentially it fluffed out very quickly and to my disbelief I had scored the perfect mattress... it's perfectly firm and soft. I'm so glad I went for it! My partner can get in out of the bed if he decides to stay up later or wake up earlier, and I do not feel his movement through the mattress, truly allowing us to sleep well throughout the night. I am so happy with Valyou's service. I initially found them on fb marketplace and I am so happy that I did. When I expand to a larger space, I will definitely buy living room furniture from them as I love their contemporary/modern take on design. Considering Hawaii does not have an IKEA like I am used to in the mainland, Valyou scores on affordable prices, exceptional customer service, and high quality. I found my furniture spot. Yay. 5 stars easy. read more

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We ordered a sofa back in November and it still hasn't arrived. Meanwhile the Valyou website says the very same sofa will ship in as early as 1 week (and up to 3). We ordered ours over 13 weeks ago and it's still not here! My fiancee has been calling customer support almost daily and gets the runaround every time. Zero movement, zero accountability, and empty promises that she'll hear back from someone, which has failed to happen time and time again. Incredibly frustrating. Terrible customer service. Who knows if we'll ever actually get the sofa. Meanwhile we're out $1500 with nothing to show for it. read more

We just Mars Sails at Valyou Furniture Ala Moana. She was very respectful throughout the whole sales process. She gave us space to try out pieces until we had questions. She asked the right questions and offered suggestions to narrow down what exactly we needed. She even let us know about promotions that we hadn't been aware of! At the end of the day, we walked out happy customers. See Mars! Would strongly recommend! read more

Great customer service from Carol! Buying was easy and flawless! I did everything in my PJ's in comfort of my home! It's a great price, great value, built good, compact, great storage! Will definitely be back! Delivery was FREE to Westside with a smile and ! Guys was very informative he was like" ok no need setup just open da box & place it in your house! I'm glad I didn't pay the extra for set up because there was NO setup to do! Just sign up for the FREE delivery ! Gonna start shopping for my other rooms! Mahalo read more

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My couch was delivered and assembled by Ty and Anthony. I appreciate how quickly they put it together and that they are a couple of really friendly guys. I usually have a thing about men in my house, but they put me at ease. They wore masks the whole time which I also appreciated. I wish the delivery time was more narrow than from noon to 7pm. The couch looks just like the ad so product is on point and they showed me how to adjust it to a sleeper before they left. read more

Valyou - Furniture Stores Near Me - Honolulu, Hawaii

I ordered a "Feathers Sofa 4 seater in gray", when I placed the order in January the expected in stock date advertised was mid-Feb. On Feb 17th I emailed customer service, I was not given any updates on the couch. The website had stated at the time of my email that the product was in stock with an estimated del date of Feb 19-22. I emailed to clarify when I would be receiving mine as I had not had any contact from customer service on the status of my order. When they responded they stated this was a mistake and that the item was not in stock, they told me that the in stock date had been moved to March 8th (I received this email Feb 19, and this was the first time I had been informed my order would not be arriving on time). I was told I would receive an update March 10. On March 8th, customer service emailed me to tell me that I had a new expected delivery date of April 4. And would provide me an update by April 6th. On March 25th I emailed asking if there was any updates with the status of my order. This was the response: "I checked your order and there are no advisory or any changes with the date I provided you which is still April 4th for us to receive the stocks with an estimated date of delivery between April 18th - April 27th the latest or earlier than that" On April 6th I received an email that they were unable to provide me an exact delivery date (even though in the previous email they had given me an expected delivery date range). And that they were expecting my order to arrive between late April or early May (ANOTHER PUSH BACK). On April 19th I reached out again asking for an update. I was given the same notice of early April to early May. I responded to say, well, it is late April - you don't have a more exact date of delivery? In my head - how do they not know the order will be much later than expected if they still can't give a more exact delivery date? I was told they couldn't give me an exact date and would reach out May 6th. Today April 29th I asked for an update and now they are saying sometime throughout May. How do they NOT KNOW that an order originally expected in February is not getting delivered until May?! They kept pushing it back 2-4 weeks at a time to keep my business. If I knew it was going to be late May I would have NEVER purchased this couch. They string customers along a few weeks at a time to keep their business. If you purchase a couch here expect to not get it for months (or maybe not at all, who knows, I still have not got my couch I ordered in January!) This is so infuriating. If I don't receive the couch within the next few weeks I will be filing with my credit card company. I have filed with the BBB and will continue to pursue action for this absolutely unacceptable customer service. read more

Valyou - Emails between customer service and the customer - Furniture Stores Near Me - Honolulu, Hawaii

Amazing service. It was easy to purchase my fourth online. when it got delivered I changed delivery instructions at the last minute and the accommodated. The guys that delivered my furniture were friendly and they made the process easy! Will definitely buy from Valyou again read more

This company is terrible. I have ordered a lounge chair that was delivered broken with bent leg, the box it came in was also smashed up like it was thrown around. I have been going back with fourth with the company for over 3 weeks and I still have not been able to get this chair replaced. It has been sitting in a damaged box in the middle of my living room for the whole 3 weeks. The customer service was terrible, they kept circling me to someone else saying they would get back to me but never did. I was looking forward to buying a lot of furniture from this company, however I do not recommend this company to everyone. Please save your money and your precious time. read more

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Never received furniture and then had the audacity to let me know they couldn't refund me. Told me to dispute through my credit card company. It was after 60 days from purchase so I had to escalate on the credit card side. One of my worst experiences ever with a business. read more

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Highly recommend Fast delivery, easy to install, very comfortable and esthetically beautiful read more

Valyou - 3 seats feathers sofa - Furniture Stores Near Me - Honolulu, Hawaii

My Charm Bed took a while to get to me after I ordered it (approx. 5 months), but it looks great! I am pleased with the purchase. There was some confusion/miscommunication with the delivery of my bed frame, but Gage made up for it! Instead of brushing me off, Gage came through and delivered my bed. He was professional and got the job done! Can't ask for anything more. Thank you Valyou! read more