This company has always been responsive with messaging or emailing or calling. I am highly satisfied with their products, their service and they also have great sales. Some of the best customer service I have received in a very long time from a company. I highly recommend them and will definitely do business with them in the future. read more

Just moving to Hawaii, I was in need of some decent furniture. and after after going from furniture store to furniture store, I ended up at Valyou. I have to say that I am extremely happy with my couch, and the movers were very was resourceful seeing how the couch is kind of big and incredibly difficult to get into my apartment. But they got the job done with no mishaps. On top of that I save a lot of money going with value and seeing how the couch was on sell. read more

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Update: customer service contacted me a couple days after I posted a review (Jenna, super sweet!). She apologized and told me they didn't expect that many orders on Black Friday so it was backed up. She was very nice about the situation. However, she also broke the news that my couch was now going to come in 15 days later - on Jan 20th (which I honestly think was the reason why she was called in the first place) she said it'll come on the 20th to the warehouse but probably delivered to my condo 5-7 days later. I wasn't too happy but when asked if I could get a loaner. Jenna thought it was a good idea and sent me a loaner in a couple days (+ comp'd me a coffee table)! Overall, the situation wasn't awesome but the customer service was very good! 2nd Update: the loaner couch delivery process wasn't great. They only gave me a 5 minute heads up before arriving and they were ~1 hour early. We weren't home but they were nice enough to wait. Anyways, the loaner couch is great - but delivery still a little stressful! 3rd Update: Shaul, one of the owners reached out and apologized - and he gifted me another credit. Super nice! read more

Valyou - Furniture Stores Near Me - Honolulu, Hawaii

I received my valyou feathers sofa in beige and I absolutely love it . The customer service team was wonderful! After being told it was on back order I called customer service and explained I needed the sofa for a family event and they were able to find the sofa that I needed and ship my Sofa quickly!! Very friendly and response time was second to none. Thank you Valyou furniture team for an amazing experience. I will be ordering the new slip covers!! read more

Valyou - Feathers sofa beige - Furniture Stores Near Me - Honolulu, Hawaii

Don't order from this company unless you like dealing with missing parts and completely inefficient customer service ‍ I ordered a dinning table and bench. The dinning table I am told should be shipped / arrive 1/24 but have been sent no information on that order. The matching bench arrived quicker then expected which was great until I opened it and found no hardware or assembly instructions. I called in right away to have the hardware sent out and here is where they COMPLETELY dropped the ball and it's almost funny how clueless they are to efficient customer service... The first women I spoke with Deanne - although she was very nice all she could do was tell me I had to set up a warranty claim. But because I called in on the Friday before MLK Day so everyone is was for the holiday. I would have to wait until Tuesday to even speak with anyone in the Warranty Department but she assured me that she would call be calling me back Tuesday. It is now Tuesday, Deanne never called. I did a receive an email from Randy in the warranty department offering me a 10% refund or the options to send them the part numbers for them to send ((Clearly a lazy, automated respond since they took no time to look at the details of my claim that I don't have the hardware or instructions)) For the record - I was sent no hardware and no instructions... So in this companies mind a refund of $25 would compensate time, headache and cost for me having to bring each piece of this bench into a hardware store to try and match the bolts and screws needed for me to assemble the furniture they negligently packed before shipping. ((The bench cost $245.95 * 10% = $24.60)) I called in and spoke with Hannah - much like Deanne, very nice but literally does nothing for, can connect you to know supervisor, and they give no actual solutions. Hannah kept offering 10% off and when I told her that was unacceptable she told me I would have to wait another 2 days before they even have an answer on if they will be sending me out parts. Save yourself the headache and order from another company. read more

Couch delivered today! I had excellent customer service and friendly, efficient delivery. I looked online and then called the store directly to place the order. Delivery times were available within a few days. Shout out to Paris and Bre who did the delivery up to my apt. The app was very accurate on delivery time and they called ahead also. In and out in 10min. Thanks for a great experience! read more

Valyou - Couch - Furniture Stores Near Me - Honolulu, Hawaii

We had an issue with a couch from them, and we reached out and they were more than happy to resolve our problem. Great customer service!

Thank you. We didn't expect the delivery men to deliver it to our door. We had requested curbside delivery, but the sight of my wife with the dolly probably gave them pause - a heartfelt Mahalo for their help. Because I'm currently in the mainland, I was unable to help. So we appreciate the delivery men sharing their aloha. We will continue to purchase from Valyou because of their outstanding customer service both during the purchasing process and in delivering our furniture, and of course for their furniture. MAHALO! ​ read more

Purchased 2 items from Valyou around November of last year. Had both of them delivered and they are thing of beauty. Sectionals are warm and comforting and mini fur sofa is sooooo adorable. Also a big shout out to their excellent customer services! Following up on each movement of furnishes and giving me multiple updates! A+ product and A+ Customer services! read more

Valyou - Furniture Stores Near Me - Honolulu, Hawaii

I have changed this review considerably to account for what I learned was my mistake and customer service that really was much better than one typically gets in online retail. There were some initial hiccups, and I felt that I had been inadvertently mislead. I was not and customer service explained to me what was in front of me on the site that I had misunderstood, and then helped me anyway. At the company's expense, they split my order up into two shipments. (I offered to pay the extra shipping, and they declined my offer.) A manager picked up fulfillment and everything worked out. Some items are on back order, but that was evident and understandable, and we can live with that. So in the end, the manager worked through MY MISUNDERSTANDING, helped me anyway and left me extremely satisfied with the product and the assistance I received. Last Point: it's the Charm 2.0 bed and it's solid as a rock and as easy to assemble as advertised. This turned out to be a very positive (and somewhat humbling for me) experience. read more

Our delivery team was so helpful and above all friendly!! We're definitely thankful for their excellent customer service and quick service.

I had a great experience buying from Valyou they were able to expedite shipping for a table I needed right away. The people at the warehouse were very efficient and the table is amazing! Will be buying from here again. read more

Valyou - Coffee table - Furniture Stores Near Me - Honolulu, Hawaii

I tried to buy a bed in stock in July 2021. It had a 2 week shipping date. I waited 2 weeks and asked if the bed shipped. It did not. Belle at valyou customer device said it would be another 2 weeks. It was odd because they were still selling the bed online and it was in stock. I waited another 2 weeks to contact Valyou. They said the bed won't ship until November! Then they tried to bait and switch my bed. After a few failed attempts with them to cancel the order, I reported them as fraud to my credit card company, who returned my money in November. If you don't want to give an interest free loan or wait months for furniture that was in stock, AVOID! read more

This is gonna be a lengthy post, but BUYERS BEWARE! Do not buy from here unless you want mediocre furniture and terrible customer service. They market their business to seem legit and promising, but this furniture company is sketchy at best. My first real furniture purchase was from here & we got the Australian sofa. Went to the showroom to check it out, loved it, and proceeded with the purchase. After it was delivered and assembled, it left something to be desired...but I couldn't quite place why. It was the same color and style (or so I thought), but the quality just wasn't what I thought I experienced while at the showroom. Since it was my first time purchasing furniture, I didn't make a big deal about it and just assumed it is what it is...display furniture must just be better than the real thing. What am I supposed to say? "Hey, actually this sofa isn't as great as I thought, but I can't really explain why."??? Fast forward a year later, and I noticed several ppl on Facebook market place were selling their Australian sofa. I wondered why their sofa looked slightly different from mine, better even. The fabric looked more like linen, so I checked Valyou furniture's website so see what the material is supposed to be- and it says "100% Polyester Linen". Tell me why my sofa looks nothing like linen? So after calling their customer service and explaining the situation, all they could tell me was "Sorry, but it's past our 14-day policy." He kept telling me that next time I decide to purchase from them, I should check the showroom to see what to expect before making a purchase. Okay, but WE DID check the showroom, & I still didn't get what I expected. But my fault for not noticing until a year later that we received a different fabric. My only gripe is that they explained the fabric of their Australian Sofa has never changed, which brings me to my complaint- what did I even receive? How did they send me a sofa that doesn't/shouldn't even exist? And why are they not willing to correct a manufacturer's error? The best they can offer me is that if I purchase from them again, MAYBE they could offer me a discount & that they would ensure the furniture I order is correct? With that type of response, it's obvious that they do not VALYOU their customers at all! They should be ensuring quality control with or without a customer complaint. Bold of them to assume I'll be purchasing from them again after all this. They even told me in the email that the pictures I sent them shows the fabric I received is the same as what's on their website. You be the judge. read more

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Love this couch, we wanted something that was comfortable and appealing and this couch delivers in full on both. The delivery team was excellent and the couch arrived weeks in advance of the estimated delivery window. This is the 6-seater and for context I was able to unpack and put it together alone, that is how lightweight it is without sacrificing sturdiness. No regrets love this couch! read more

Valyou - Furniture Stores Near Me - Honolulu, Hawaii

Terrible experience. Ordered a couch from them because they promise that it will be delivered in three weeks. Especially picked one that was in stock so as to not be without a couch for months. I got an update that my couch was on the way five days later but after waiting 5 weeks, no sign of the couch. Called customer service four times over the course of two weeks. Each time was told that they need to reach out to their logistics team to get an update and that it would take 24-48 hours to hear back. Did not get back an update even once. Eventually ended up canceling the order. read more

Normally, I really want to be supportive of small/local businesses, which is actually why we bought our sofa here instead of Costco. It was probably the worst customer-service experience I had in my life. Delivery was late, customer service did not stay in touch, I spent hours on the phone trying to get information about when it would be delivered. After calling a bunch, I got it delivered about a month late. Then, the sofa broke about 3 weeks after it was delivered even though it was barely used. They sent people out to look at the sofa and the people confirmed that the sofa was broken (a wooden support bar on the bottom of the sofa bent downwards and cracked even though no one in my house weighs more than 145 lbs.) Anyway, they wouldn't give us a refund and it was a terrible experience. Now we have a broken sofa. If anyone wants it lmk lol EDIT: After I wrote this yelp review, Valyou emailed several times me and asked about my order. I told them honestly that it just upset me more that I had so much trouble speaking to anyone when I needed customer service help, but as soon as I wrote a negative yelp review they found time to send me several emails in one day. Also, they did offer to exchange my product but I did not want to exchange the product since I did not have the time or energy to deal with their customer service again. I also felt that I should get a refund because the sofa was clearly defective. Again, the support bar cracked 3 weeks after delivery when there was never over 145 lbs of weight on it. However, they told me that I could not get a refund. (if you want to see other honest reviews of Valyou, find the "buyer beware!" post on Reddit Hawaii) read more

Awesome professionals with innovative minds to locate and position the furniture sections tailored to our home

I got the feathers sectional. I love the couch. Super comfy and exactly as described. I just wish there was a store in Los Angeles, where I live. I would have ordered the ottoman with the couch because the couch wasn't as big as I thought it would be. Now, I have to order the ottoman and pay shipping twice when I could have ordered it all together. read more

Valyou - Furniture Stores Near Me - Honolulu, Hawaii

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Their staff is great! I ordered the dream vanity mirror in store, and it was delivered a few days later. The movers moved it all the way into my bedroom on the 3rd story apt. no extra cost!! read more

Valyou - dream vanity mirror - Furniture Stores Near Me - Honolulu, Hawaii

I like others also have waited over a year for an ottoman that was never delivered and on back order. After waiting so long I could no longer dispute with my bank and Valyou has refused to rectify the situation in any way. They have been absolutely a nightmare simply refusing to issue a refund or even ship out the furniture. Beware when placing an order from them as the items are never in stock and they do no arrive. read more

Valyou - Furniture Stores Near Me - Honolulu, Hawaii

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Awful scam company never received order and they can't refund your money you have to go thru credit card company They lie about everything Do not trust them at all read more

The ordering process was seamless. Customer service is definitely 5/5. Annnnnd our order arrived earlier than scheduled. They will certainly have our business again. read more

Great experience getting the feathers sectional from Valyou. The couch arrived on time, and looks great. Very simple yet quality product. Really light, and easy to move around. I would buy again from these guys. read more

Valyou - Furniture Stores Near Me - Honolulu, Hawaii

Friendly staffs and know what I need for my apartment small size living room square foot. Good delivery service and brought all completed furniture sets. Friendly guys. Yes recommend because things furniture are very clean and comfortable. read more

I'd like to start off by thanking Maria for coordinating my purchase, delivery, and follow up visits. I was super happy to find Valyou and their compact sectional couch online. I needed a specific size for my new place AND they took care of delivery into my space. Stoked. Delivery was quick too - I think I reached out to Maria on a Thursday/Friday, and my couch was delivered the following Tuesday. The tracking feature was also super helpful. The night before, you're emailed a link with an accurate ETA and the day of delivery I received a courtesy call 15-20 minutes prior to their arrival. I opted to put together the couch myself but found that there was a part that wasn't working properly. I let Maria know and she had someone come back to take a look the following day or day after (very quick). Again, I was sent a tracking link and received a courtesy call 15-20 minutes prior to their arrival. I can't recall the names of the people who delivered my couch and came to replace the one section - but they were all very friendly. I was also impressed with how they were prepared to take off their shoes while carrying the heavy boxes! I'm a Guam girl who spent many years on the mainland, so I really appreciated this. It's the little things :) Would definitely recommend ordering your next furniture purchase from this team. Mahalo. read more

Valyou - Furniture Stores Near Me - Honolulu, Hawaii

Don't buy from this company, it's a scam! They delivered a very poor quality couch. We immediately returned it, following each "return" step as mentioned in the return process to get the full refund, but they never paid us. So now, we don't have the couch, and we don't have our money. They stole nearly $2,000 from us. We'll be reporting them to the BBB and taking legal action if needed. read more

We had a fantastic shopping experience online at Valyou. The person supporting me was very patient and helpful. I bought the feather sectional sofa and at the time it says it will be in stock on 11/12 but I actually got it on 11/8! The delivery was very smooth too. The sectional is very easy installation. I watched a YouTube video on how to do that ahead of time and it was super simple. Overall its a very nice experience. Strongly recommend! read more

Valyou - Feather Sectional Sofa 110 inch - Furniture Stores Near Me - Honolulu, Hawaii

After sending me a bad refund check that bounced because of insufficient funds, they informed me that they will not refund me or send another check. See the proof for yourself and do not do business with this criminal company. They are a SCAM. They should be ashamed of themselves for how crooked and evil they are. They stole over 2 THOUSAND DOLLARS from me and refuse to give it back, AND they never sent my the couch I purchased in January. I hope this company goes out of business ASAP and faces jail time for the crimes they have committed. read more

Valyou - Furniture Stores Near Me - Honolulu, Hawaii

I'm surprised this has 4 stars. Valyou furniture was one of the most challenging places to ever get furniture from. They had great customer service until you actually paid for the item. Good luck trying to contact them once you have paid for the item. Here are some highlights of our experience with Valyou furniture. -It took 3 months to get our couch. -Our couch was missing two pieces. -It took 4 days to get a hold of customer service about our couches missing pieces. -They don't know when they could send the missing pieces. -It's also impossible to put this couch together. They make it easy to put a regular couch together, but NOT a sectional. Whatever you do, DO NOT get furniture from here unless you want to be dragged through hell for the next few months. read more

Maria was amazing to work with. She was always quick and responsive with all my questions. The table is very large and heavy, it took 7 guys to bring it in. All of them were very respectful and professional. They made sure to remove their shoes before entering and had their masks on the whole time while in the house. They all worked great together, great teamwork to ensure the delivery went smoothly and quick. read more

Valyou - 118"x48" dark walnut stained table with wood legs - Furniture Stores Near Me - Honolulu, Hawaii

Value is terrible. Bought a set of chairs wooden legs broke in like a month. Cheaply made. Do not buy from them.

This company engages in fraudulent practices. Buyer beware! They systematically remove any negative or critical reviews from their website, so you cannot trust it! And their product is totally subpar and not worth the extremely high price (thousands $$$). It's actually not okay that they are still allowed to be in business. Do one more google. They have investigative reports and a terrible rating on BBB. I wish I had known. Also, don't let their customer service agent fool you into thinking this is a locally owned company. Shaul Rappaport and Efi Bisk are at the helm, and they are exploiting their workers into defending a scam operation. Consider contacting the Better Business Bureau (BBB) and the Federal Trade Commission (FTC) if you are also a victim. read more

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our delivery team was extremely careful and focused on making sure that we were delighted. The furniture looks fantastic and the service was exceptional. we're very happy with the value and experience. Thank you! read more

Do not order from this company if you do not live in the area..I have been waiting over 2 months for my sofa to be delivered still not here waiting and waiting..also found out they charged me almost $600 more for shipping than what they now charge on there website..disgusting...called them out and they said they are running promotions now which does not state at all on their website..I was scammed for high shipping costs... They have been dishonest from the beginning of the sale..telling me it would only take 7-14 for my sofa to get to me..and the sad thing is no one has taken responsibility they keep blaming the courier.. read more

We bought a lot of stuff through them and also bought the warranties. DON'T My daughter was sitting on a chair and it collapsed. I tried to get them to fix it but they said they would not because they don't know who sat on it. (FYI it did stretch when people sat on them to begin with. ) They told me to file a claim with the insurance and they denied the claim. Because I couldn't find the invoice fast enough. read more

Love the sectional sofa!! Everytime i sat on it, it just relaxes me. I am really enjoying this great sofa top notch! Will buy more products from them! Definetly a great buy for the price. I will recommend this to everybody!!! read more

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I am obsessed with my couch! Came in exactly as pictured and customer service was very helpful with any questions I had about the delivery process read more

We ordered a sectional couch in august 2022 - still waiting 5 months later!! Is this a legit company? They have some sweet talking customer service reps that keep giving you rosy scenarios about the new delivery time only a couple of weeks later - and then the dreaded email comes informing us about yet another delay. This is so totally unacceptable! And, according to reviews this happens a lot - click and bait, your order confirmation says delivery in 1-2 weeks and then the delays occurs. No refunds. How is this company allowed to continue doing business?? read more

I ordered a couch from them and it was due to be shipped a month ago. After contacting the customer service, they pushed the delivery date which was fine, I just wanted more communication from them. They broke that deadline and now aren't answering the phone!! I'll be making a dispute with my card company and would never recommend doing business with them. Moreover they would send these spam like email that made the whole situation even more dodgy. BEWARE!!! read more

Valyou - Shady - Furniture Stores Near Me - Honolulu, Hawaii