Excellent delivery experience! The communication leading up to delivery was great. The day of we were given updates. Such details make the whole event so much more comfortable! Sean and Zippy arrived and placed the 2 pieces of furniture exactly as we requested. They were polite, clean and efficient. Sean brought the couch in from the truck on his own! He had that thing on his shoulder while Zippy was removing the wrapping from the armoire. Such strength! 5 stars for this team of delivery professionals! read more

I've had the pleasure of working with C. S. Wo & Sons twice now for client projects, and each experience has been exceptional from start to finish. Their furniture selection is beautiful, timeless, and well-made, but what really stands out is their customer service -- it's truly unmatched. Both times, our couches arrived quickly and efficiently, exactly as promised, and everything went off without a hitch -- a rarity in the design world! I especially want to highlight Tai, who went above and beyond to make sure every detail was handled smoothly. Her professionalism, attention to detail, and kindness made the entire process effortless. As a designer, I value vendors who are reliable, communicative, and care about their customers -- and C. S. Wo & Sons consistently exceeds those expectations. I can't recommend them enough for anyone looking for quality furniture and an elevated shopping experience. House of Honolulu read more

Gorgeous C S Wo & Sons showroom! Attentive staff, spacious sectioning, and there are so many pieces and groupings to choose from - all to meet everyone's needs and desires. read more

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CS Wo was THE PLACE to get furniture and get ideas. The company screwed up and downsized to a point they have lost their integrity.... I feel bad for the designers/sales agents as they have nothing to work with... and leaving we, the customers with no really good place to purchase good quality furniture. CS Wo also used to have a lot of Asian antiques in the store. Incidental items, artificial plants, trees, garden things, fountains, lighting, art work ... GONE! everything is gone! SAD. read more

My daughter bought a new bedroom dresser from them. Their prices were competitive to other places that she looked at. She has bought items from them in the past and was happy with them. They deliver the dresser earlier than promised, calling be to be sure I would take an earlier delivery. They also let you track the progress of their truck. The dresser was wrapped in a blanket that was taken off when it was ready to be placed in the spot in the bedroom. Very please with the customer service. read more

C. S. Wo & Sons - Bedroom dresser - Antiques Near Me - Honolulu, Hawaii

BEWARE OF TERMITES!!! I bought a 3-piece, high end couch in 2020. Two years later while cleaning under the couches, there were large piles of termite droppings under all three. I spent the next 2 years trying, without success, to eradicate the infestation with various treatments. The wood framing was of very poor quality, untreated wood. I have numerous pieces of wood furniture and cabinets throughout my home, none of which have ever had termite issues. An inspector from C.S. Wo corroborated that there was a significant infestation in all three sections. Since my warranty was still in effect, I did not ask for a new couch. Instead, I asked that they take responsibility by having the couch professionally inspected and treated. They refused to take any responsibility and referred me to a pesticide company. I STRONGLY suggest that if you are purchasing furniture from C.S. Wo, make sure that your warranty covers termite damage and that you check under any couch for termite droppings periodically. read more

Delivery only! I scheduled delivery about four weeks ago for today (20 August 2021). On 16 August I received a text message with the date and a timeframe (a two hour window - 1030am to 1230pm) to confirm the delivery, which I did. I received another text message earlier this morning (at 0917 am) to notify me of that deliveries had started for the day and that my item would be delivered in the timeslot scheduled. At 1047am I received a call informing me that the delivery truck was about 10 minutes away. Shortly after the call, the delivery truck pulled up to my house. I was greeted by the driver who I asked which entrance would be best. There were two other workers, one of which the driver consulted with. They did a quick survey of both entrances then selected the best suited one. All three workers offloaded the item off the truck which was in two separate boxes. They wheeled the items inside on a dolly then carried them the rest of the way through the door. Once inside, they unboxed, assembled, and placed the couch where I asked them too. While two workers were doing the finishing touches, the other was hauling the boxes back to the truck. Once set up was complete, I signed a form indicating I did in fact receive my items. Delivery was prompt, within the timeframe reserved, and the workers were courteous. All workers wore masks for the duration of the delivery and they took their shoes off before entering without being asked. Afterwards, they cleaned up after themselves. Other than having to wait four weeks for the delivery, I everything else went well. read more

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Scammers. Doesn't clarify delivery "policy" and charge fees when you need to reschedule even before the 48hrs. Rude customer service.

1-29-2021 We had purchased a creamish off-white colored sofa and upon delivery, while plastic was being removed during installation, a small darkish scuffed part on the Italian leather was noticed. One of the delivery men notated it and the next day I was contacted to either repair or replace the sofa. I chose to repair the slight blemish. It's been about 2 weeks and that new leather upholstery of a new car smell is still present on the sofa. I like how this company's follow up was timely and an appointment was set up by Aja to have a technician come out. Yesterday I got the 24 hour prior phone call for window of time to expect William. He said 9:30-11:30 a.m. will be there. Today at exactly 9:35 a.m. my cell sounds. William had pulled up into our driveway . He was friendly, took approximately half an hour to work on the spot. He went to work applying a few layers of his magic goods which he said wasn't for sale, had a heat gun, matched the color then sprayed on a sealant. He kept his mask on and we conversed about how his mask matched his maroon CS Wo uniform. The company is large: Home World, its affiliate Abode for delivery and Ashley repairs. Usually our fur baby is a frantic alarm sounding machine when a stranger enters but she was fine with William. He did such a professional repair job that it looks perfect now. read more

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I have 2 gripes let me start with the 1st. I now call them CS WHOA! My friend and I just happened to buy leather couches delivered a day apart after putting 50% down on special order. We both paid for the balance over the phone and we unknowingly got billed for the Stain Service Plus -- my charge was $449.99 + tax or $471. We were both told about an extended warranty that we could decide later. In talking to Customer Service yesterday I was quite perplexed that you have to initial if you DO NOT want the extended warranty and it may be put on your invoice or something like a borderline deceptive business practice. I don't understand how they billed both of us for the extended warranty that we both did not intended to buy ADDED to our balance w/$169 Delivery. Since I paid over the phone I was not able to initial that I did NOT want the Stain Service Plus NOR was I asked or told I was being billed for it? Don't know how prevalent this billing practice is -- just that it happened to both me and a friend. Anyway HEADS UP if you don't want it you need to initial or you can get charged! It's referred to as 10 yr extended warranty by salespeople but read it is only 1 yr on remote & 5 yrs on mechanical -- not 10 yrs -- only on stains. It appears as Stain Service Plus on your invoice. I fixed that requested refund twice!! The 1st credit never went thru so they needed my card again -- after I asked why I had not received my refund hmmm? Now here is my real gripe! Natuzzi leather couch was delivered flawed w/headrest stuffing already starting to roll. Looked like a return or floor model -- but was told it is new. Received on Friday, March 3 & reported to Customer Service on same day. After waiting a week for a response I was losing my patience as nobody called me back in 7 days? Couch stuffing is so flawed on the left seat unit this is how it looks after 9 days of use with only my son ever sitting in it. For a $5,000 Natuzzi Leather couch it is falling apart already view photo defective Left side vs. Right?!? read more

C. S. Wo & Sons - DEFECT noted Left side of couch upon delivery -- headrest has neck roll/lump & armrest wrinkled vs. Right side fine. Only 9 days old. - Antiques Near Me - Honolulu, Hawaii

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In my opinion, this furniture store has the highest quality furniture on the island. It's on the Higher price spectrum, but I feel it has good value. There is quite a selection, and great customer service. I utilize the store for at least my main focal pieces. read more

My wife and I purchased a $3,000+ 5 piece sectional from Ashley Furniture. We have had the couch for less than two years and one of the frames is beginning to bow. We thought no big deal as it seems like a simple fix and we purchased an extended warranty along with Ashley Furniture's website stating a lifetime warranty. Come to find out CS WO is the franchisee for the stores in Hawaii and only cover any repairs for 1-year and the extended warranty they sold us for $300+ only covers stains from a 3rd party company in CANADA, who operates 6 hours ahead of HST and never returns your phone calls! Even their sales and customer service associates say its hard to get in touch with them... This company is ridiculous as they are charging a premium for their furniture and only cover 1-year of normal wear and tear on a piece of furniture that should last 5+ years. I could see if we had the couch for 7-years and they do not cover repairs but to say they can do nothing for a couch that we had for less than 2-years shows how much they actually care about customer service after they have your money. Let my mistake of buying from CS WO & Sons (Ashley Furniture, Red Knot, HomeWorld, Apt.) help you find a better company that will value you as a customer. read more

This review is for Karen Kitazaki. I was visiting my parents on island and stopped in since we were remodeling our home. Karen was awesome since she asked us what type of style we liked and then made great suggestions on which pieces would work for our different spaces. It was so nice to get a designer's perspective and experience. Although we could not get all the pieces due to pricing, we did take note of all her recommendations. She took her time with us and truly cared. I highly recommend using Karen if you need someone to design your space and really don't know where to start. read more

Disappointed in the lack of communication by this store. I purchased a dresser on July 18th and had a receipt for pickup on September 1st. On September 1st I reached out to the sale associate who told me he was "off and will check on it tomorrow." I called the store and was told "the manager is in a meeting and will call you back." The manager never called me back. Instead, the associate text messaged me that the new date was September 29th due to shipping. This is completely unacceptable. I do understand that shipping can be delayed. It's the lack of communication that is unacceptable. There is absolutely no way C.S. Wo found out on September 1st that the shipping was delayed. They either knew or should have known weeks ago and done their due diligence and notified me so that I could either cancel the order entirely or make other arrangements for my clothes knowing I would have to wait at least another month. This lack of communication shows complete lack of care for the customer after they've paid. They already have the money, so who cares, right? Well, I won't be coming back to this furniture store anymore, so you could say the lack of care is now reciprocated. read more

Absolutely the worst customer service ever experienced. We purchased their top of the line furniture for our condominium building lounge with the price to match. They delivered the furniture several months later and it was totally different from their floor model. Luckily we had taken pictures of the showroom model to prove it wasn't what we purchased. They made us wait almost a year for the replacement and then the delivery workers damaged our new wood floors by dragging the heavy furniture across it. No call back by customer service department after calling twice! Never buying anything from C.S.Wo again. read more

In a previous couple of posts, we discussed our disappointment with the couch that we brought from CSWo. We got a call today from them and they completely refunded our money. Most impressed. Robert read more

Do not buy the warranty. No issues with my furniture but 600 later and the warranty people won't answer the phone or return calls. I have also tried to call the store but no return call from them either. read more

We're planning on moving into our new home soon and decided to do a bit of furniture shopping. When we sold our house last year, we did take our custom-made tropical furniture and Chinese antiques that I "inherited". Our interior design tastes range is an eclectic mix for sure. The other week, we wandered into C.S. Wo & Sons and was met by design consultant Juana Bacud. She was perky, professional and knowledgeable about the different brands that this store has in inventory. As we walked about the store, Juana inquired about our needs and got to understand our "style". We are going to blend some of what we have and purchase the rest. Being that we started on the 1st floor, most of the furnishings were tropical and even coastal. The furniture and furnishings are definitely high quality and built to last. I took pictures of some of the collections and started to make my "wish list" of textures and styles. She showed us the contemporary collections up on the second floor. These collections had clean but almost too rigid lines that appeared to be somewhat "cold" to us. Perhaps these lines may appeal to others but it wasn't our taste. We prefer to have wood, rattan or bamboo that will work in harmony with our Chinese antiques. Juana mentioned that C.S. Wo & Sons offers complimentary design services. We might just take her up on that offer. If you're looking for high quality, upscale and unique furniture, you should give this business a visit. They have a large inventory that would please just about everyone. read more

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SELLING DANGEROUS FURNITURE AT DOUBLE THE PRICE We bought a Sorrento Power recliner for my 87 year old mother this past December only to find out a few weeks after we brought it home that it is completely unstable when reclined, like a teeter totter, tipping over and catapulting the person in it forward. It's a miracle my mom wasn't injured after she was thrown to the floor simply after sitting up for a moment. I immediately reported this to CS Wo to make sure no one else is injured, to urge them to take this off their showroom floor and make this right. They tried to blame it on my mother, saying that it "wasn't the right chair to fit the needs of my mother". Then after asking for some kind of compensation their service rep reluctantly said she would "overlook" their meager 5 day return policy and take it back but that was about it. Really?? Googling this recliner online I also discovered that they totally gouged us, charging over DOUBLE the average price for this thing. $2538, and another $261 for a battery for it, for a model that retails at just $1200 everywhere else. So disgusted. The saleswoman who sold us the chair was really nice, and I doubt she had any idea it was this hazardous. CS Wo's response -- reprehensible. So irresponsible and greedy. They've cornered the market on most furniture on Oahu and think they can now charge whatever they want and get away with nearly killing a customer. Shame. read more

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Every year our organization conducts an auction. As one of the youngest members of our team, reaching out for donations was very uncomfortable for me. However, my colleague directed me to contact Velvet at Ashley Furniture and C.S. Wo & Sons. Velvet was more than willing to not just donate an item but also provide options to choose from and deliver the item to our facility. Habilitat, a place of change, deeply appreciates the continued support of Ashley Furniture and C.S. Wo & Sons. Mahalo nui loa! read more

We had a wonderful experience shopping at CS Wo with Karen Kitazaki. The furniture there is very high quality and beautiful. Karen is a very experienced designer who guided us through our decision-making, keeping in mind our style preferences and balancing that with our expressed needs (extra sleeping area, so pull out sofa; storage space, so large antique-style console). The pieces we purchased are durable, beautiful, and comfortable. Karen was patient and friendly. Recently my mom bought a bed from the company, and Karen made sure she was well taken care of too. The delivery folks were cheerful and friendly. Great products and great service! read more

I'll start with my gripe: I bought nearly $10k in household furniture for a small apartment which is not a lot. For the price I paid, the quality was lacking. My furniture has many chips in the stains & has broken now countless times. The Isanti bed I waited on for months didn't survive one month before breaking. I cannot blame this on the store, as it is definitely the manufacturer. As my grandfather would say, "They just don't make anything like they used to." During the week of Thanksgiving, two of our chairs had broke. On one, the back had snapped off entirely. With plans of hosting Thanksgiving in our new apartment, of course it had distressed us, however, Jeremy came to the rescue. It was obviously a very busy day & Jeremy quite literally sat aside his many tasks to take us on & made sure that we were provided with the utmost of superior care. I was highly satisfied with his service & beyond appreciative of him. Five stars for Jeremy. read more

I am building a new home in Honolulu and I worked with Karen Kitazaki with our architect and kitchen designer and she helped me select the finished products like flooring , wall paper and paint. What a great service CSwo offers to their clients and Karen was amazing. We did not order our furniture yet, but we will definitely be ordering from her when the permits are done and will be referring her to all my friends . read more

I'm infuriated and disgusted with the service from C S Wo. I paid for a Dining table in March 2021 from the salesperson Karen who checked their inventory and said it was currently being shipped. I was told I could expect it in May. In May I checked back in for a status update and was told it was still on the ship and be here by the end of the month. After checking back in again, now Karen says it has been shipped yet and will now come in sometime in August. I'm guessing my table did come in in June and they sold it to someone else and now they had to reorder it. For a furniture store that prides itself in quality, they sure lack in integrity and service. They should have called me for updates and kept better tabs on their orders. I understand the pandemic has caused delays but it doesn't excuse them for using it as an excuse for their incompetence. Truly disappointing!!! read more

Apparently this company also does furniture delivery for Ashley. Had our bed and bed frame delivered and the delivery guys asked if they could dash and not have to assemble the frame because they were "running late." We end up assembling it and there's a piece that doesn't fit correctly. They offer to come back the next day to assemble any time AFTER 4pm. I get a call at 2pm from them saying they're at my house. I say I'm working, they say "ok we'll hang around and wait.". Being paid to "hang around" for 2 hours. I bet if they worked as hard as they hung around, their jobs would get completed. What a damn joke. read more

Purchased a bedroom set, living room set, and dining room set. The bed wasn't assembled properly. It took multiple phone calls and emails, and constant follow up to get the additional pieces for the bed. Update: I was contacted by Taryn who asked for my contact information. She said she would look into my issue and respond the following day. She didn't respond. They screw up every opportunity to redeem themselves. They clearly do not appreciate their customers. Update: The parts that delivered were for the wrong bed. I'm going to have to have someone cut them down to size. Unbelievable. read more

We like the furniture but the sales people are condescending. Walked in there this past weekend and the salesman talked down to my husband and me saying I already told you once that we won't be getting that in again!! My husband showed John what he found in his email which showed the exact item we wanted. It even specified that the table was in stock. We have bought most of our furniture from CS Wo's but they've lost us now. We'll definitely be going elsewhere. read more

C S Wo offers the type of service that is a rare find these days. Customer satisfaction is their number one priority. Everyone at the store does all that they can to insure that you have a pleasant, positive experience. Their staff of designers go beyond what is expected. Jason is amazing, and patient. He takes his time with you and offers design advice molded to your unique taste. James, the store manager is exemplary. He is sincere about customer satisfaction and works hard to guarantee it. C S Wo offers an eclectic selection of fine furniture and tasteful accents. There is something for every discriminating style. read more

The last time I set foot into this store was when I was shopping for furniture back in the late-90's for my place. At that time I was amazed by the furniture that came along with an amazing price tag. Good to look around but a little too much for me... I came here yesterday with a friend who was looking for some furniture for his spare bedroom after going to several places. Perhaps it was a weekday morning so the parking lot was quite empty as we pulled in shortly after 10am. As we walked into the store, I was overwhelmed with the nice decor which had Asian themes here and there. On the floor there were several sales associates who were friendly greeting us and made sure we were doing fine. Once again, this place is amazing with outstanding and exotic furniture with "amazing" price tags. I don't think this is a place for me to shop at this stage in life but something to consider should I reach there. Our sales associate was Helen and she was so accommodating and friendly. She had some humor but was very professional when it mattered. NOTE: I was amazed of the refreshment center that had coffee and some cookies which were not generic. read more

Bought some furniture from dis chinee place, overpriced stuff, no can. Nice warehouse. Ho! The 5 braddahs that run dis place so dysfunctional. I go Ashley furniture instead. No can with pakè chinee family. Go anywhere but here. Success not to buy here attitude everywhere, FCK DEM. No aloha in this store cs wo certainly is CS WO BLOWS read more

Was looking for new couch/ sectional.Had made multiple trips to furniture stores , no luck. Saw an ad for sale at CS Wo with picture of a sectional , liked it. Went to store , found what I wanted, and Karen made the purchase order. Offered suggestions, estimated times and just had it all in hand. Never had gone to CSWo before, thought was out of my range. Got a terrific deal with excellent service. Thank you Karen. read more

Contemporary and modern elegance goes deeper than a trending fad. When it comes to deciding how to create your ideal home, no two visions will be alike. That's one reason to shop at C.S. Wo which features an eclectic mix of high quality furniture not found anywhere else in town. The first floor contains furniture selections inspired by an Asian aesthetic, perhaps even living up to the stereotype of C.S. Wo being a place to find an antique tea chest (for the record, my parents have one in their home). You'll also find nautical designs which fit seamlessly with shabby chic and deconstructed Pan-Pacific aesthetics which are currently trending. Before you jump to the conclusion that Asian designs are the only ones available, take a trip upstairs for a real treat. You'll find classic, up scale pieces which are strikingly similar to accents sold in Nieman Marcus. The entire second floor has couches, dining sets, desks, wall accessories and more for those who love modern and elegant spaces. You'll feel like you just walked into Vogue magazine. Karen Kitzaki, Interior Designer of C.S. Wo, decorated several of my family's homes. No two of them are alike except for the simple fact that my parents were quite pleased with the aesthetic and comfort of the pieces chosen to enhance the space. Karen is the living embodiment of style. Her impeccable taste is forever en vogue without having to gravitate toward the latest trend. She truly connects with style and design in a sophisticated and natural way which provokes thought and productivity. If you enjoy working with a designer who is careful and considerate, you're bound to be happy working with Karen. As a first time home owner, I met with many prospective interior decorators and designers over the course of two years as my place was being built to find the right professional with a kind, compassionate and practical approach. I initially expected to find the most satisfaction working with someone closer to me in age who could understand the challenge of decorating on a dime. I can wholeheartedly recommend Karen without any reservation for anyone who is serious about creating an elegant home, even if that means working without a set budget. Contrary to the opinion that C.S. Wo is inaccessible to most homeowners, there are many attractive options worth considering. The quality and unique designs set C.S. Wo apart from other furniture stores, which lack in quality and durability. read more

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I am a longtime customer of C S Wo and love going to their showroom to look at furniture and their beautifully curated accessories to get inspired about decorating ideas. I always work with a salesperson/decorator named Karen and get fabulous service. With her help, I have purchased many pieces of furniture and have been very happy with the service, quality, and durability of my purchases. Karen also helped me pick out accent pillows, artwork, accessories, area rugs and towels (both from another store), and all those finishing touches that pull everything together perfectly. I highly recommend Karen and C S Wo to anyone looking to update their furniture and beautify their home. read more

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.Me and my husband came here to look around for bed platform and I saw a really majestic one for $5,000 It was really beautiful, it was a 4 post and has carvings on every corner of the post. Rating this store honestly I was a bit torn whether it's a 4 star of 5 star because they have a lot of nice furniture and most of them are Tommy Bahamas, and I think they are in family with Neiman Marcus that's why it's so expensive. But I give them a 5 because the atmosphere of the place is very nice; furniture are really fancy , and good quality, but I think it really just caters to the upper class people, or to those with deep pockets hehe... But over all I recommend that if you are the type that don't care about the price of furniture then I recommend this place, they really have unique stuff. read more

C. S. Wo & Sons - -pie& kamanao - Antiques Near Me - Honolulu, Hawaii

Since I'm still a student, I can't afford anything in this store, but I still love looking at the beautiful furniture that I will own once I do get a job! LoL. Shhh...don't tell anyone I told you, but the coffee and treats on the CS Wo side is much better than the Homeworld side. LoL. They're connected in the inside so just sneak over! I promise I won't tell! LoL. Yelp 365 Challenge #116/365 read more

The Worst. Kept me waiting 10 months (promised five) for an expensive couch, and when it arrived it displayed shoddy construction, the two pieces didn't match or match up...and the delivery guys bashed up my walls and doors bringing it in. The repair guys they sent made everything worse. Finally agreed to take it back, and on the way out they damaged my front door and my building's elevator door. Do yourself a favor and stay away. Home World and Ashley Home, the Maui affiliates of C S Wo, were in on the fiasco. They are supposed to be lower-end version of the Honolulu flagship, but it's hard to imagine lower end performance than this. read more

NOT even one star. This place is NOT deserved to get any. Thank you for ruined my day and whole my bedroom set up and everything. Sells person John Eisner (Caucasians) The long story try makes it short. I went back there all the way from NS to pay the whole price then he realized he gave me wrong information and he did not even say single "SORRY". I put deposited 2 days ago, this beautiful wood console table. When we were talking he said regarding delivery. "oh yeah we can do anywhere you want we can deliver. (we already told him our house situation, it's 4th stories.) and I went to Honolulu to pay the whole price today. now, his manager told him they can only deliver on the grand floor. I was totally disappointed, I purchased the bed from homeworld everything much with this console table in my bedroom. I was so excited to have perfect my nest!! so now, I am trying to figure out what I can do and delivery myself with someone's help. very very stressful with his attitude. again NOT single SORRY from his mouth. I complained him that he gave me the wrong information. then WHAT HIS ATTITUDE. He said "are you blaming me? what do you want me to do?!" I said, awww i don't like to remember this feeling when I looked at this table. and he said OH YEAH, BAD VIBE IN WHOLE YOUR ROOM OR HOUSE. I was like excuse me? and he said "yeah I said, that furniture gave you bad vibe now" (i don't recall what else he said but he said another bad thing too. I was REALLY shocked) he clearly said he DOES NOT WANT me to purchase this table. and he said to me, let's cancel it. (I really wish I recorded what exactly he said to me at this time. If he is my employee I will immediately fire him for sure.) HE IS NOT SUPPOSE TO WORK AT CUSTOMER SERVICE, a bloody dark person I ever met at customer service position. Especially who is selling over price, super expensive in the high-end store. Don't get me wrong, I am not upsetting that they cannot deliver to my house. I am really SAD what he said at last about a bad vibe, that makes me even cried when I made complained about this person John Eisner to a manager. I know this company is very very big, does not care about the customer as long as they are making money with other customers. but still this incident I really want to your big boss (store manager is not enough) knows your personality. PLUS, I just found out, I supposed to 25% pay deposit 2 days ago which I did but I just realized he charges me a whole price already. He was really confident what he did, hey look. You made mistook two things to one customer in 20 min. read more

CS Wo '..is like whoa'. 40,000 sq ft of living/bedroom furniture & an 'accents' area. Most of the furniture is overpriced and is distinctly 'island' themed. Lots of rattan & linen fabrics. Much of the furniture I could picture in a luxury resort, that incorporated nature into the structural design of the building. Anyhow, while I enjoyed touring the 2 levels of design inspired pieces (e.g., Martha Stewart, Nicole Miller, etc), none of it was really my style. The rating therefore is not a reflection of the quality of the merchandise or the service. The single star is basically for my subjective determination of 'value'. Paying $7500 for a sectional is not a good 'value' for me but may be to someone else... read more

I bought and paid for a full living room set - multiple leather pieces, 9 leather bar stools, full bedroom set - dresser, chest of drawers, 2 nite stands, a pub table, and a fake fireplace- Yep Big bucks!!! I Had items delivered - multiple items found damaged - they had to take it back. Second try - couple more of the items damaged . Took those items back. Third try -bedroom set and bar stools good to go. Living room set - still having problems- suddenly delivery guys notice the stitching on the leather couches and love seat look funny and point it out to us. Store Is contacted and they send a Rep who confirms it. Takes back easy chair, couch, and love seat. At this point our living room has only a coffee table. Called by Store weeks later to say they no longer carry the style we initially ordered. But they tell us to pick out another style at the old price - so we do - six weeks later the set is delivered - except easy chair is torn- take it back. Next Re: delivery - I ask the delivery guys if there is any damage - they admit something is wrong with this one too - I decline it before it comes off the truck. Weeks later re delivery - but they bring a love seat instead. So now I have 2 love seats. They say hold onto this one until they bring out an easy chair to exchange it. They arrive to exchange the love seat - but guess what is in the truck - another love seat??? Finally - I just tell them forget it already. They allow me to keep the love seat for the price of a easy chair. This all happened in 2007. It turns out the dark brown leather is really not leather - it's like a painted on rubber, vinyl- like leather covering which is peeling off. I am so disappointed - sad !! Look at my pictures - shameful!! I should have written this review sooner to warn people - we are now looking for a place to repair the bar stools. read more

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So after spending hours finding a sofa and coffee table and making sure new ones were available in stock for delivery, I waited for the delivery which came 4 days later. Unfortunately the coffee table was badly scuffed and the paint was chipped. It was even partially painted over to hide the damage in a different color paint! The brand new sofa white sofa was not in factory protection, and was stained! Who would open a white sofa!!!! So I refused delivery... I call to complain, and was then called back hours later saying there would be a redelivery. Considering the sales person told me there was only one sofa in stock, I asked is this new sofa in factory packaging? The answer was 'I don't know' Um, this isn't IKEA, this is a $3k sofa!!!! read more