They did an excellent job at a reasonable price on my rattan lounger. Only place to go for rattan repair and re cushioning.

Expensive. Poor service. Poor quality. Poor communication. I gave them more than three times the fabric they needed to make two cushion sets for me. I was told I would get the leftover back when they were done. I didn't. When my cushions were finally ready, there was a black pen mark on the white fabric. The owner acknowledged that it was the seamstress's fault. I asked her to make me new cushion covers using the extra fabric I had previously provided. She agreed. Never heard from her again. Also, the price she charged me for the new cushions was much higher than what she advertised on FB marketplace (even though I provided my own fabric). I paid it because I thought the quality would be worth it, but then my new cushions came with black ink and she kept all my extra fabric... It was an expensive mistake to use Rattan Creations. read more

havent been there in awhile but i purchased a number of pieces from them in the past and had shipped to california. good experiences both times read more

Called Rattan Creation on January 1 2022 they came and picked up my furniture set and we put a deposit of $500.00. Never got a call to say it was ready or when it will be ready. Every time i would call "NOT READY YET SORRY " I dont have workers. Long story short I waited 0ne year and seven months. Fed up on August 19 we went there to pick up my furniture and got my deposit back. I would not recommend Rattan Creations to anyone. read more

I am SO happy with my new Rattan cushion covers! There were so many fabric options, the price was really reasonable for custom cushions, and they were ready much sooner than Atin promised (a week to 10 days). I will be back to have them refurbish my rattan firniture which has some water damage. I am grateful that they are still in business here in Honolulu after all these years (and the pandemic) Mahalo to Rattan Creations. read more

I wanted to reupholster 4 rattan chairs...old Pier One pieces. Old IKEA, Pier One, etc furniture are well made and worth recycling by reupholstering. The owner is a bit prickly but her staff are always friendly and helpful. I selected the fabric and left 2 chairs to begin with. It took a long time to get the 1st 2 done. I'd call every week but was told, "soon, soon" until 4 weeks had passed, was told they would call. They eventually did do, so I took the second pair in. Each time, I paid down on my deposit. I finally got all 4, which is why 4 not 5 stars. They do quality work and have parking which makes it easier if you know you can drive over for pickup and delivery. read more

Rattan Creations - Rattan creations - Furniture Stores Near Me - Honolulu, Hawaii

Wow, I read some not-so-favorable reviews on Rattan Creations, but I just had a super awesome experience and wanted to take the time to promote the friendly, responsive, crafted work of Atin and her team. I did a lot of research to find great reviews on upholsterers in Honolulu; and I was going to go with another recommendation...but my mom and some others, to include a store that sells Hawaiian bark cloth fabric cushion covers, all told me that the best place to go to for these projects, was Rattan Creations. I am so happy I followed that recommendation. Atin was patient and helpful; and she didn't need much to fulfill my vision. My mom reupholstered her entire living room rattan set to include throw pillows and it is an amazing refresh. Rattan Creations had tons of tropical fabrics to choose from. At the same time, I gave Atin fabric I purchased on Spoonflower to reupholster the cushions, with piping on an old rattan love seat and it came out perfectly. I am getting tons of compliments on it and she was able to create seamless-fit and well-sewn covers. I even had them repair the bottom and I feel like the pricing was completely fair, especially with the quick turnaround time for a custom piece. I am beyond impressed and I want to reupholster everything that I can with them since I can attest to their fine work product. They are limited on parking, but other than that - don't give it another thought - I highly recommend having your upholstery needs taken care of here...whether you have rattan or vintage koa sets...they won't disappoint. read more

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I tried asking questions through advertised furniture being sold on Marketplace. The person who was responding refused to give me a phone number to talk to the store. They just kept giving me an address and store hours. I'm not local but am trying to furnish a studio on the island; I'd like to talk to an associate or owner to be able to ask questions, but apparently they don't offer that option. Very poor customer service and after googling the address and reading the reviews, I'll happily take my money elsewhere. read more

I didn't think this place was still open but the second time I went by, they were. I stopped in and talked to Atin. She was very friendly and let me know that they would be able to recover some furniture that I had or if I wanted to replace it they have some nice rattan options. If I do work with them, I will update my review. read more

We spent almost $4,000 here and were told our items would be ready in two weeks. We prepaid the full amount trusting that it would be ready on time. Two weeks passed and we didn't receive a call that it was ready. We tried calling, no answer. We left messages, never to be returned. We called multiple times, no answer, no return calls. We had to go back again in person because there was no communication with us. No one was there. We waited an hour and someone arrived. They were shocked to see us and told us it would be another two weeks. Two more weeks passed and the same thing happened. When we went in, it had now been a month since we made payment. They told us two more weeks. This happened again until we had waited 4 months. We demanded a refund and they said they would refund half, give us a discount and have it ready in two weeks. Two weeks passed, then two more. We waited almost 6 months and still nothing was ready. We came in to check on it and they had not even started it. We demanded full refund and said we can pay for it once it is delivered. Two more weeks passed, calls dodged, voicemails not returned. We came in person again to check on the items. They were painted the wrong color from what we ordered even though we picked the color swatch out with them the very first visit over six months ago at that point. They said two more weeks. Two more weeks passed and nothing. No call from them, dodges calls and voicemails, no update. We checked Facebook marketplace to see our items we ordered half done in the wrong paint color with out the fabric we wanted up for sale on there. We were so hurt by the dishonesty of this company, their lack of professionalism and their extremely rude customer service. We trusted them with not only our savings of $4,000 but also over 6 months of our time from our busy lives. The disrespect is heartbreaking and unacceptable. I would not recommend this company to anyone at all ever. Hopefully they read this and see how to treat people to learn from it so no one ever has to experience this from them ever again, but it doesn't seem they care at all about their customers money or time in the least sadly. read more

They refurbished my parents 6 stand Paul Frankl rattan chairs. Absolutely stunning. Thank you folks. Best Rattan on island.

Had a bad experience with the owner (older gentleman named Richard). Very insulting and condescending. Save your trouble and go online to buy elsewhere. read more

Not impressed. -No consideration for my time. -They didn't keep me informed when my delivery date slid (twice). -They didn't keep to their promised time lines (and didn't seem to care) -Delivery trucks are not street legal (so they can't come on base). Their furniture quality seems fine. Their prices are not outrageous. What ruined my experience is their poor customer service and incompetent management. I paid for my furnture up front and was promised a 2 week delivery. After two weeks had gone by, with no word from Richard or his wife (don't recall her name), I called to inquire. "Oh, they are not ready yet. It will be two more weeks." (The tone of her voice was along the lines of "of course I didn't call you. If your furniture was finished, then I would have called you.) Frustrating that she felt I didn't even deserve the courtesy of a phone call. I waited two more weeks (one month total and twice the promised time) and again, no call. I called the store to inquire and Richards wife answered, "still not done yet. A few more days." At that point, I was disgruntled enough to demand a discount. She grudgingly agreed and that is why I grant two stars instead of just one. To top it all off, they bungled the delivery. When I scheduled the delivery, I clearly pointed out that I live on a military base. "Yes, yes, no problem," she stated. I attempted to explain the documentation requirements for vehicles on base but she cut me off with, "Yes, I know." Well she sent a truck that was not legal (expired safety) and could not come on base. They had to rent a truck and come back the next day and I had to take off work two days in a row because of them. And not even an apology from Mrs. Richard. I did business with them because their rattan furniture was not as outrageously priced as the other local shops (but still expensive) and I couldn't find anything at the corporate stores or department stores. I don't recommend this business. read more

I did not have a good experience here. I felt like the older male who is the owner/husband was trying to sweet talk me and I felt SO uncomfortable. I did not get a good vibe. I wanted to get a frame repaired and he gave me a run-around with the price and I felt like he was trying to make me pay more because he asked what I do and how much money I make. Not a good place. I actually thought this place was condemned from the outside. It's such a shack. Order online instead. read more

I love the couch that we purchased, beautiful quality and so many fabric choices. They took order and had it ready on the promise date. Thank you to the both of you for the beautiful couch and quick service. Maholo read more

Based on its website, I thought it was a regular furniture store. It isn't. You walk in and quickly realize it is a hole in the wall with a few completed pieces. The rest is custom order/made. When I asked about the other pieces, one of the workers pulled out her phone and proceeded to show me the rest of their furniture. available for picture. I seriously doubt I will ever return. read more

Wonderful job!!! We needed new cushion covers so took one of each & then gave them all the old ones as we thought it was nice of them to help put the old ones inside the new covers, even though the old ones were curved. When they phoned us to say the were ready, the cushions had been sewn special with the curve end backs and were l firm & new inside ... all with no extra charge! Mahalo to you all! read more

I am not pleased with this business. I had emailed them with a quote request to repair my rattan sofa. I didn't receive a response for three weeks. Upon calling to follow up, I was told that I should just send it again. She said that she would look again, but I got the distinct impression that she wasn't really going to. Unfortunately this place is the only one that repairs rattan furniture! Very disappointed. read more

After looking at all the standard corporate furniture stores for island- style furniture, we found these folks! Exactly what we were looking for, and excellent prices. Richard, the owner and main personality, was great and fun to talk to. We bought on a Friday and they delivered on the following Monday. read more

Rattan Creations is the real deal. If you don't understand the product, made in Malaysia, then you are a customer with little knowledge of what you're looking for. I purchased two lounge chairs with matching ottomans. The workmanship is impeccable, first rate, indicative of the region from which they are made and shipped from. These items are fairly priced, considering the shipping costs to get them to Honolulu. There is no other source of original Malay rattan furniture on Oahu. I sourced many original rattan outlets throughout the Pacific Rim and Continental U.S.....one must add in shipping costs. I am very pleased with my lounge chairs and ottomans, cushions and covers. Everyone who sees my furniture from Rattan Creations is struck by their unique, exotic character. I am more than pleased.....I simply love my new furniture. (If you are looking for a department store experience....don't waste your time. Rattan Creations has been in business for 47 years.) read more

Bought a used half moon table and had it refurbished. The finished product was very nice. However, I would suggest to only put half down for the deposit. Had to give them a little nudge to have it done shortly after the promised date. That being said I would recommend this company. read more