Purchased a bed frame September. Hasn't arrived and it's February. They do not provide updates and have to contact them every 2 weeks to follow up myself. They gave the option to cancel in February, which I did. They did not provide a refund and asked me to dispute the charge with my credit card company. I have since filed a complaint with the FTC. The link is provided for anyone who needs it. Reportfraud.ftc.gov. read more

The staff in-store was great (though I forget their names) the delivery team was great too, Saesha and Chabre (may have got the spelling wrong lol). This place was recommended to me by a coworker/friend. I stopped by their showroom and they had some of the most inexpensive new furniture around (inexpensive, but not "cheap"). The materials and construction of the sectional I purchased seem very solid. Only one small critique, they don't currently offer a protection/insurance service outside of their standard warranty. So things like rips, stains, etc. will be all on you. I would've paid a good couple hundred dollars over asking price if they offered a service to repair/replace items as needed. Overall, highly recommend this place and will likely be back for more furniture in the future. read more

Valyou - Solid Wood Sectional in Beige - Furniture Stores Near Me - Honolulu, Hawaii

They messed up my delivery schedule and tried to blame me. Had no one help and left me without my beds for both me and my daughter when moving into our first home. Ruined the fresh start we were hoping for after a messy divorce and pandemic. read more

I was worried before ordering my sofa of the excessive time frames people seemed to be having. After ordering the sofa it came in one week! While the delivery process was flawless, I was even more excited after unpacking it and finding it even better looking than thought it would be. Very happy with it! read more

Valyou - Furniture Stores Near Me - Honolulu, Hawaii

Can we just talk about the actual audacity of this company. I ordered a couch almost 3 months ago. It was beautiful. Had a great sales person over the phone who has been great this whole process. Aside from that one individual every other person I spoke with LIED TO ME. Set undeliverable expectations. Told me my couch would be delivered four weeks ago- it was allocated- passed the inspection. They claimed they were having delivery problems.... TURNS OUT THEY LIED. They never really had a couch and then this supervisor has the legitimate nerve to tell me I'm basically not a priority when I spent $2000 and sold my old couch and was told they have no idea when I'll get one but just kept telling me she'd be more then happy to cancel my order. Ohhh did I mention if you leave a bad review it gets deleted or they block you on social media Valyou Furniture Update: there's literally a lawsuit for them being a fraudulent company Not even worthy of one star read more

This is what they call a shell chair, it is amazingly easy to assemble, they delivered it on time and the people who brought it were really helpful. Overall experience GREAT. Thank you read more

Valyou - Shell chair - Furniture Stores Near Me - Honolulu, Hawaii

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The absolute WORST customer service. I took time off work and paid a moving company to pickup and deliver a green sectional sofa. It arrive and one part of the sectional is green and the second box of the sectional is gray. They have the nerve to say that it was not their fault and the driver was responsible for checking the color. They are also not willing to deliver the correct color for nearly a week. So now I get to sit with a huge box taking up my living room because they can't pull down the correct color. They also offered nothing in terms of a refund for all of the hassle. I will never purchase from this place again. read more

Oh come now, yes great prices here for junk furniture. This place makes Ikea look like high quality. Sorry but I would recommend you pass. If you must save money, a better choice is to buy quality, second-hand furniture from Craigslist or Facebook Marketplace for a fraction of the price. read more

My boyfriend and I have been looking for a very specifically sized sectional, and we found the perfect one at Valyou. Not only that, but a coffee table as well -- all for just $675, which included the $90 delivery fee we opted for. A very fast, easy experience overall! Valyou definitely takes precautions to make you feel safe in the showroom. There's a temperature check, hand sanitizer, and they even have you walk through what looks like a metal detector that sprays you with a light disinfecting mist. The women at the showroom were very helpful, but unfortunately our sectional was out of stock in the color we wanted. We looked online the next morning just for fun and saw the blue sectional was back in stock -- so we got the last one! After ordering on a Sunday, I got a text confirming our order followed by another text confirming delivery for Tuesday. This one included a link to track our order. Just two days later we would have our new furniture! On Tuesday, the day of the delivery, the tracking link was very detailed -- it gives you a large window of possibility, but it also gives you a more precise ETA along with the number of stops before yours, updating in real-time along the way. Our ETA was 1:18 p.m., and our delivery was completed just before 2 p.m.! So it's pretty accurate. Delivery folks were fast and professional. I didn't pay for the in hone set up, but the furniture was easy enough to put together. We are so happy with our purchase and definitely recommend Valyou! Furniture in Hawaii is so expensive, and you can get nice pieces without having to wait forever at Valyou. read more

Okay, the staff is super friendly and the price is reasonable! I bought a sofa. I really like it.

I always go to Valyou for a lot of my big ticket items. Couches, tables, consoles, accent chairs, everything! Whenever I'm picking up my things I get to talk to Gage and he lets me know about items I didn't consider, which I end up buying too! I really appreciate Gage's knowledge with everything they have and it's a big reason why I choose Valyou. Other people who have been a significant part of why I like Valyou is Maria, Mark and Noah. I highly recommend you seek them out when taking a visit! read more

I work here but as far as experiencing this as how a customer does is very different but in a good way. it was a great experience for me and the warehouse/delivery drivers always make it possible to work around customers schedules and time frames and i got it when i requested and the delivery drivers were so helpful and patient. they carried my sectional up 3 stair cases so props to them! lol i love my new sectional and can't wait to have more furniture pieces! read more

Ordered 2 sofas and 1 queen bed. Shipment arrived late after repeated phone calls/daily followup and damaged, extremely dirty ( shipper's fault maybe). 1 of the 2 sofas missing from the shipment. Customer service was well aware of the delayed shipping and state of shipment even before it was delivered. Everything was nicely wrapped in cling film when you look from the outside, it is what it is when you un wrap... I understand that there are logistics challenges when shipping furniture cross-country, but valyou does not go above and beyond or even meets expectations. Still waiting for replacement and shipping ETA for missing sofa ( yes the 2 whole boxes) from the logistics team ( the logistics that never calls you inspite of repeated promises from customer service) . Not worth your time, extra headaches, and a dirty broken shipping pallet taking up space in the garage with no ETA for replacement or delivery. Should i even take this inside the house? I havent even opened the boxes yet, not sure what is inside. Bottomline : Invoice paid, missing sofa, dirty sofa and bed, no ETA. read more

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SCAM! Valyou is being investigated by the Better Business Bureau. They will not send the order, and they will not refund you. DO NOT BUY. Countless people have had the same experience, I wish I had researched them before buying, turns out if it's too good to be true, it really is. No photos to attach because I never received anything but 6 months of run around. read more

Maria at Valyou Furniture put me on. Man had an empty living room after a lazy move, and she got me purchased and delivered in 1 day. I can't say thank you enough for this comfortable set. read more

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I bought the tulip table in March and the wood/paint started cracking in September. I emailed them because they offer warranty but they said this isn't covered because it's normal wear. So I guess their furniture is only made to last six months :-) read more

Valyou - Cracked table - Furniture Stores Near Me - Honolulu, Hawaii

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Over all great experience. Customer service was always there to address any questions and concerns. Shipping was fast. Was really excited to know that all the furniture already came pre assembled. Quality pieces. Will be picking a few more things up soon! read more

Valyou - Coffee table & Tv stand - Furniture Stores Near Me - Honolulu, Hawaii

I would definitely recommend shopping at Valyou furniture! Their selection of furnitures are one of a kind, beautiful and extremely well crafted. The workers that delivered my furniture ( Paris and JJ) were on time, extremely helpful, and very kind and considerate individuals. The furniture is beautiful and I'm overall very happy with my order and would definitely recommend Valyou to others as well. Good energy coming from Valyou. read more

Valyou - Oceania Nightstands - Furniture Stores Near Me - Honolulu, Hawaii

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I ordered sofa on April and they said it will arrive May. But it didn't happened and they said nothing. So I tried to cancel but they said they can't cancel credit card transaction. (It doesn't make sense...) After that, they sent check to me but it also didn't happen. They keep lying to me and still I didn't get back my money. Whenever they said they sent check, but it's not true. Every time they need 2 weeks to send check. And you know what? They block account so can't see the order again. But I have confirmed email. They try to remove all the history. read more

Unfortunately they delivered a dirty used sofa Got the delivery date wrong twice in a row had to takeoff work and need to come back for them at this time only to be opening a dirty Celsius sofa .. AND in a brand new box?? read more

From the moment we walked in, the customer service was excellent. They spent the time to go over the sale and delivery options. The delivery guys were so kind and professional. My sofa and chair (Chubby) are beautiful. read more

Valyou - Chubby sofa and chair - Furniture Stores Near Me - Honolulu, Hawaii

I'd like to start off by thanking Jemalyn, who is a customer satisfaction manager. She went above and beyond to resolve our issues in an expedite manner bringing positive closure to a bad experience. I spoke with a few representative who tried to help, but no one took the same initiative as Jem, she was great. For full transparency, below is my original review which was one 1 star. I revised my review based upon the amazing service and follow through of Jem, and we are now satisfied with our purchase. Here the original Absolute horrible buying experience with Valyou Furniture. The sales rep was nice and great, but everything went down hill quickly post sale. We were told that the delivery company would call the night before delivery to confirm a time and no call was received. The email I received said between 11:30 am and 1:30 pm, so I adjusted my day to be home. I received a call at 10 am informing me they were 5 min away. The sales rep mentioned the importance of keeping the original boxes in case anything needs to be returned and to ask the delivery team to leave the boxes. The delivery team showed up with the furniture already assembled without any boxes. The delivery team also informed us that they forgot to bring the shelves for both the units we purchased and that they would deliver the next day. I called and called the following days and no response. I called the delivery company and no response. I called the sale rep and no response. We received an email from the warranty team offering a 20% discount if we can keep the items as-is. What an insult! It's like buying a dresser without drawers, it's useless unless the furniture items are complete. I hoping that Valyou decides to fix this mess. We paid for delivery and assembly as well, so we were charged extra for their team to do a horrible job. read more

Update: Jem, reached out to me and was able to resolve the issues I was having with customer service. She assured me that my concerns have been taken into consideration and they're doing their best to improve their customer service experience. She also adjusted the delivery to include assembly as a means to alleviate the miscommunication. If I were to rate just the delivery/drivers, I'd give them a 5 star rating. The delivery drivers/personnel were awesome, on time, and very personable, which is why I am updating my rating. The couch itself was in great condition/quality for what you pay and it fits perfectly in my new studio. read more

Valyou - Furniture Stores Near Me - Honolulu, Hawaii

Love the accent chair I bought from Valyou, it is super chic and very comfortable, every time I sit on it , I don't ever want to stand I'm so obsessed, the delivery took 1 week after I placed my order which is plus! The customer service was great, contacted me to make sure If I'm satisfied with my order. I'm obsessed ! read more

Valyou - Furniture Stores Near Me - Honolulu, Hawaii

After receiving amazing in store service from Colton, this was the smoothest and most efficient delivery I have ever experienced! The real time tracking process was spot on and made it easy to plan for delivery arrival. Kahale and Koa were friendly, quick and did a great job! Clearly they are valuable assets to the delivery team! We would highly recommend Valyou Furniture! Our purchase, delivery, pop and bed set up experience was a 5 star all around! read more

Valyou - Furniture Stores Near Me - Honolulu, Hawaii

I've been in the process of moving into a condo in town. Since my roommate had provided most of the furnishings at my previous apartment, I found myself searching for furniture to fill the living space. I found the beautiful Loft Sofa and Nimes Coffee Table on Valyou's website and a customer service rep promptly responded to my messages to get the desired items ordered and on the way. The delivery team was excellent in quickly moving all the furniture up to my appointment, and they even helped me move old furniture out of the way. I couldn't be happier with the way my living room looks now thanks to Valyou! read more

Valyou - Loft Sofa with Ottoman and Nimes Coffee Table - Furniture Stores Near Me - Honolulu, Hawaii

The parking was impossible and the furniture was over priced for very low to the ground kinda couches

Just bought this bed frame, very easy to assemble! The sales in the showroom are so nice and helpful, I will definitely return to buy other furniture read more

Valyou - Nice bed frame - Furniture Stores Near Me - Honolulu, Hawaii

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i highly recommend valyou furniture for all your house hold needs. they provide great deal and amazing product. They have excellent customer service there delivery men are also have great customer service and they are very helpful and fast and unloading and loading there trucks but also building the furniture there quick so if you need any furniture I suggest you go to valyou furniture I'm telling you you will not be disappointed thank you valyou furniture I will be seeing you guys soon again for more items for my home! read more

Tl:dr - If you can afford to pay a little bit more to buy elsewhere, then I'd go with those options and avoid the headache with Valyou. Coffee table I purchased was broken, when asked if they can pick up the defective table and deliver a replacement, I was told I would be charged a $50 fee for them to take away the defective table that they sold me. Still haven't received bed frame ordered over a month ago. Horrible, slow communication. My review is in regards to 2 separate orders. My first order was for The Charm 2.0 bed frame - we placed this order in person at the Kaka'ako store on July 18th. We were told item would arrive to the islands mid-August which came and went without any update. The only way that I found out that the delivery was delayed was because I had to call to complain about the other order I placed. I placed an order through Valyou's website for the "Martel Living Room Set" coffee table. I used the "Need help? We are online" option on the web-site to chat with one of the service reps named Alexis to ask if I could pick up the table from their warehouse that day, as I was renting a truck to transport some other furniture. Alexis let me know that normally they need to schedule pick up, but she was able to speak with their logistics/operations manager and get the ok for me to pick up the coffee table today. Great! We go to warehouse that afternoon and pick up the table no problem, it came in a box and the guys at the warehouse even let us know that it was already assembled, which was nice since the web-site offered to request assembly of the item for $20. We get home, unbox the coffee table, and it's broken. This is a coffee table where a portion of it will "pop up" to an elevated position on a hinge - one of the legs of the hinge is loose so basically when it pops up, it's lopsided. I emailed service@valyoufurniture.com describing the issue and including pictures of the broken table, asking if it can be repaired or replaced. I received a prompt reply from Alexis apologizing for the defect, asking me to send a video showing the defect, and assuring me that things would be taken care of quickly (ha!). I send a video and receive no reply after that. The next day (Wednesday morning) I receive an automated email stating "your order is ready for pick up today between 11am - 2pm." I email Alexis stating I never received a reply after I sent the video, so I'm assuming this is the replacement coffee table that I'm being told to pick up. I remind her that I had to rent a truck to transport the furniture previously, and ask if the replacement table can be delivered instead, and for the delivery team to take away the defective table as well. No reply, so I call that afternoon and happen to get Alexis on the phone. She tells me she will check with their delivery team to see when the delivery guys can come to switch out the tables. This is also when I asked about my bed frame that I ordered a month ago, and she basically told me "oh yeah, the freight was delayed due to the pandemic, sorry no one told you." I'm told the freight should arrive around Aug 22nd so may be able to be delivered around the week of the 24th. Receive an email the next morning (Thursday) assuring me that she will contact me Friday to let me know a delivery time. Friday comes and goes, so I send an email Friday evening asking again regarding delivery. I receive an email Saturday morning stating the replacement table can be delivered as early as Monday (in 2 days), however "in requesting for our delivery team to haul-away the defect coffee table, it will be a fee of $50... That is according to our store policies." This is where I lost all faith in this company. You sold me a defective table, and you're going to charge me $50 to replace it? Even though you'll come to my house to deliver the new table for free, I for some reason have to pay to have the broken one taken away? This makes absolutely no sense to me. Anyways, I decide to just rent a truck again and pick up the table myself. I send an email on Saturday asking if I can pick up the new table on Tuesday. I am told I can. I send another email Sunday to ask if there's any chance I can pick up the bed frame when I pick up the coffee table, since I'll have a truck and be there anyway. No reply. Send another email asking the same thing on Monday, no reply. Tuesday (yesterday) comes, I rent the truck, pick up the coffee table, no bed frame. Get the coffee table home, cool, it's not broken. Receive an email yesterday evening around 7:30pm saying basically "sorry for the delayed response. You can pick up your coffee table and bed frame tomorrow (Wednesday) from our warehouse." PER MY PREVIOUS EMAIL, I was renting a truck and picking it up Tuesday, and thus picked up the table 6 hours ago. Asked Alexis to just deliver the bed frame- no reply yet. Praying to god that the delivery of my bed frame goes smoothly so that I can finally be done dealing with this POS company. read more

Have to be honest here, and I think people might consider checking out their Kapolei location yelp page because the majority of the reviews there are basically my experience with Valyou. The Charm 2.0: Purchased 7/9 Delivered 9/2 7/9: Purchased the Charm 2.0, listed on website as Pre order with estimated delivery date 7/27. Great my move in date is 8/1, I can have it delivered to my friends place down the hall if its before then. 7/10: I receive an email saying my delivery date will be 8/6. Ill get my delivery time frame window the day before, and on the day of a text message with a link to live track the delivery. Still great. 7/23: I receive an email saying that due to covid my order is now scheduled to arrive on island 8/22. That the order is a top priority and I will be immediately notified once it has arrived to reschedule a delivery. Ok not the best news but hey, its Covid so totally understandable. 8/22-8/30 *crickets crickets 8/30: I get the first charge for the bed. Um, no bed though :( So I write Valyou explaining the situation and requesting that I not be charged until delivery is complete. I get a quick response saying my order has arrived on island (so much for immediate notice) and "will be scheduled on delivery latest tomorrow". Also that my payment will not need to be made till another 30 days, that a delay will be placed on it. *no such delay happened 8/30-9/1: I then receive a total of 10, yes 10 emails with my delivery dates which start at; 3 emails saying 9/11, one email saying 9/8, 6 saying 9/2...just bizarre, especially since they all had the exact delivery window time too 12pm-12pm(whatever that means) and the last 4 saying 10am-2pm. 9/2 10:35 delivery at last, the two guys were friendly and efficient. No text message with tracker link though (another thing I saw a lot on the other yelp page). SO overall even though I wasnt upset or angry with Valyou I still thought the low rating was appropriate given the obvious lack of organization. I wish I could say that my experience is an isolated one given the pandemic but reading through the Kapolei yelp page there is a clear pattern of this kind of thing happening well before this year. I wonder had I not been charged and actively contacted them if Id still be waiting for my bed. Id like to support local but the customer service here needs work. My advice is only buy whats listed as in stock. read more

Best service and best prices right now Love this place get 50 off and free delivery now read more

Needed a new couch and stopped by to browse. The sales associates are so knowledgeable and helpful and helped us get our brand new couch! Thank you Angela and Kryshelle for your help! read more

Be aware that this is no refund company (even when your orders are delayed for weeks or months). I wasted so much time with this company and they are the worst when it comes to handling the most simplest tasks-following up and taking an order. First, they got my order wrong when I ordered on the phone with Tonnett (even if I triple checked the order with her with the pictures). I had to call them 4 times to finally correct the order! They never followed up with me after my second or third calls about the incorrect order, the pick up arrangements and delivery date. When I called for the 4th time really angry because they did not follow up, I found that my order was not corrected and they only repeated delayed delivery dates. They request good reviews for a little discount so the reviews here are all forced. I was supposed to receive a code for email subscription which they refused to give. At this point, I just want to cancel all my order and get a refund but they are asking for a second chance repeating no refund policy. read more

Unfortunately I wish I was posting a more positive review but this one wont be. I was really looking forward to the sectional I ordered 2 months ago but unfortunately thru kept postponing delivery. The company is actually legit but they are failing to tell people when you place and order that everything is months out. I did look on sites that sell the same sectional and unfortunately this piece is impossible to get from overseas. I just hope they will tell buyers this peace is literally unable to be purchased right now. read more

I bought the valminimal couch in February for $1500 (and it is priced at $799 now) alongside a 3 year $100 warranty. They have ridiculous policies concerning returns and even in their warranties. When I first bought the couch I immediately wanted to return it. Unused, but of course out of the box (which means it can not be returned). I felt it was just ok, but that I could live with it. Then when I tried to use my warranty for some cat scratches, the third party insurance claimed "misuse of product" although the warranty includes scratches. The couch itself is flimsy and hard to upkeep even if you follow the care instructions and the inside of the couch is not even properly lined!!! It is loosely fitted with a thin black cloth that had rips in it on the first day. This company claims to bring luxury to Hawaii but completely left out quality, the inside support bar is extremely thin and impossible to fix without tearing the bottom of the couch. Overall I am extremely disappointed and let down, the sales person was very personal and trusting but I can not recommend anything from this store to anyone. read more

I had a really pleasant experience throughout - the delivery was fast and the items were in great condition. Really glad I found Valyou during my move because their items definitely help elevate your home. Also the delivery people were really friendly too. read more

Valyou - My chair and coffee table were from Valyou - Furniture Stores Near Me - Honolulu, Hawaii

Update July 20, 2022 I was contacted by the company to set up a return. Valyou asked for pictures of the items in original box in order to return them. (So, never rip the box up unless you're completely sure you're gonna keep the item) Anyways, first I texted them like they requested. No answer. Then they emailed me, so I replied and... SURPRISE! No answer back. I'll give it a couple more days before I take the items to the store myself for a refund. Also, tell me where this "exceptional customer service" you guys are known for? read more

Valyou furniture rectified the situation by replacing the entire vanity, having it delivered to my home, and assembled upon delivery. I am thankful that they resolved the situation because it was extremely stressful but they alleviated and remediated the situation. They scheduled a replacement for vanity the very next day after I filed my complaint, and scheduled the delivery at my convenience that following Monday. The delivery guys asked too many person questions, and that made me feel uneasy as I was a woman alone in my home at the time. Besides that, and the distress I went through assembling a faulty piece of furniture, overall I would recommend Valyou furniture simply because they made an honest effort to make the situation right despite their initial lapses. I still would have preferred to have gone through the distress of putting together a piece of furniture that didn't fit together, but sometimes businesses have mishaps and it is about how they resolve issue once it occurs. Thank you to Valyou furniture and all the employees involved in assisting me in my very stressful situation. I am very happy with my vanity. read more

Valyou - Mirrored vanity, delivered and assembled upon arrival. - Furniture Stores Near Me - Honolulu, Hawaii

Furniture was never delivered as promised. Almost a year later I still don't have my furniture that I spent over $4,000 for. I am so disappointed i chose this furniture company to buy on line. I am working with a lawyer to get this resolved. They will not give me a refund. Just a run around. I do not recommend this place. Big mistake! read more