This is by far the best chicken sandwich I've tried, and it doesn't leave you feeling weighed down…read moreor tired like so many other options would. The unique spice blend, coupled with the delicious slaw makes for a great meal. 11/10 recommend it.

WOW! I am lost for words! (Well maybe not).... If you like chicken sandwiches then this is the…read moreplace!!! This is by far, the BEST chicken waffle sandwich I have ever eaten. The taste, texture, seasoning, slaw and the crispy ness. (what is in that batter?) OMGOODNESS! This place is an order then pick up set up kind of place. We didn't realize that and the owner was very polite and accommodating. Very nice gentleman. I sure wish this place was closer to my house because I would go there multiple times a week. Nevertheless I WILL be going back as soon as I can. Please give 'em a try you will not be disappointed!

Definitely recommend for those who want to try some authentic Korean style chicken dishes, service…read morewas fast and food was hot and delicious with large portions. We took our left overs home and they were just as good the next day. Service was super friendly as well. Orders are placed on the kiosk and their menu is extensive so it can be a little overwhelming, however you have the option to have all sauces on the side which is always appreciated too. Definitely recommend

Great chicken spot located in Downtown Richmond. The restaurant itself was really clean and you…read moreorder off a kiosk which I found to be helpful since they have so many menu options! Ended up ordering the Chicken and Waffles with a side of their honey mustard. The chicken was fresh, crispy and very juicy. The waffles were delicious, had a nice crisp exterior with a soft inside. My partner had the chicken sando box with curry hot sauce. The Chicken Sandwich was humongous! His chicken patty barely fit between the two buns. We joked how we could've shared since it was practically two sandwiches in one. The portions were really large for one person. The cashier was also very nice and we got to try a mochi donut along with our meals. Which had that fun chewy texture associated with mochi. I also ordered a fresh strawberry tea to enjoy with my meal which was delicious, perfect amount of sweetness and had a realistic strawberry flavor. This place has a decent sized seating area and is pretty easy to access via street parking. It's a great spot to fulfill your craving for chicken and to satisfy a sweet tooth.

I had the Barbecue sandwich tray. The sandwich, double onion rings and I upgraded to a banana…read morechocolate shake instead of a drink. The young man that took my order was soooo kind. Excellent customer service. Ok, the food. Everything was hot and delicious. A very generous size sandwich tasted like authentic NC BBQ. The onion rings were crispy and delicious. The shake was an excellent beverage choice . There were little chunks of banana and swirls of chocolate. This is a good thick shake. Cookout is reasonably priced. Thank you cook out on Laburnum!!!

I love coming to Cookout! If you want a quick meal this is your place to go! i recommend getting…read moreeither Tray 1 or Tray 2 to try different foods on the menu. The service is always quick and never a wait time.

I was pleasantly surprised after reading the reviews and coming in with lower expectations. To be…read moreclear, the 4 stars is based on the type of restaurant. It is fast casual - you order at the kiosk and grab a place to eat, listening for your number and/or text to alert you the food is ready. We arrived about 6pm on a Saturday night. It was busy and I grabbed one of the last two tables. It got very busy shortly after we placed our orders. The dining area is pretty big with plenty of bar seating around the windows. While we all ordered one after the other, our food didn't come out that way. Most of the food came out in about 25-30 minutes. The chicken was cooked perfectly. Juicy! Two people got tenders and three of us got sandwiches. The OG sandwich was very good, just messy! I ended up using a fork and knife bc it got too messy. The Mac and cheese was made with pimento cheese and was very good. My friend who got the fried green tomatoes said they were delicious and filling. Lots of goodies on top. Two friends enjoyed the collards. The only person who was underwhelmed was the person who got the Asian sandwich. Overall, if I wanted a good chicken sandwich and a Buttermilk and Honey was nearby, I'd place an order.

Parking in downtown is usually a pain. We had to circle the block a few times to get a spot on…read moreThursday night around 19:45. We walked in to find the staff bustling, cooking, and prepping orders, and the smell of some delicious fried chicken in the air. I saw the kiosks and was not too thrilled with the Wawa experience, but we gave it a shot anyway, since fried chicken is one of our favorites. The process was simple and allowed us to add or remove anything we could want, so that was nice. While walking to find a seat, we saw a person panhandling in the dining area, but the staff promptly removed him from the premises. I ordered us the Pimento Cheese Balls for an appetizer, and I chose the Fried Chicken and French Toast as my entree because I always try the "chicken and waffles" at every establishment that offers it. My partner ordered the OG Chicken Sandwich without tomato, and it came with crinkle-cut fries. It was about $40. The chef proclaimed our order was ready in quick succession, maybe three orders behind the guests before us. We waited about ten minutes, maybe fifteen at most. We picked up the orders from the counter, and there was a mix-up on the syrup, but the chef promptly rectified the situation. He was a no-nonsense kind of guy; straight to the point. He seemed firm, yet kind. It was clear the day had been a busy one; he even told us as much, which was great to hear (busy = fantastic food). The French toast squares looked like rye or pumpernickel, and they emitted a sweet aroma, a delightful hit of cinnamon and brown sugar. I drizzled the caramel syrup on my chicken and toast, sliced a piece, and paired a bite of chicken with the toast. I closed my eyes to savor the flavors: the toast was crunchy and almost gooey (yet, not overly so), the chicken was crunchy, the sweet cinnamon-y flavors from the toast, the caramel from the syrup, and the tender, moist chicken were a match made in culinary art. I cannot sufficiently describe the French toast in a way that would do it justice; it was crunchy and semi-gooey, and all scrumptious. I can only say it was the single best French toast that I have ever had the pleasure of experiencing. Next, I tried the fried pimento cheese balls. Oh my. If you like mozzarella sticks, try these. I adored them: elevated fried cheese, for real. My partner enjoyed her sandwich as well; she ate everything except some of her fries. I saved half of my chicken and toast for today because I am like a treasure golem when it comes to delicious leftovers. I am going to air-fry the chicken and skillet-heat the toast back to its original goodness. I told the cooks that that was the best French toast that I have ever had, and I mean it. Do yourself a favor and try it if you're into French toast. This one is the GOAT. Side note: I spoke with the head chef outside, and he is from another branch (possibly Henrico?) to whip this location back into shape. Two words: "Nailed it."

Service was fast, but that's probably because the food was old. I paid $40 for garbage food. I…read morewill NOT make that mistake again! The nuggets were old, cold and very dry. The sandwich had one very small pickle and the bottom bun was hard. This location is off the beaten track and the college students and staff of Longwood University are gone for the summer break so I'm guessing they really don't care about the rest of us? I've visited this location several times before and the quality was as I expect from a Chick-fil-A, however those visits were during the academic year. I would have taken a picture but I didn't have my phone on me.

Disappointed at this Chick-fil-A location. Got a sandwich without a top bun! This is Sandwich…read more101...add top bun to sandwich. I will likely pass on going to this location in the future. Who knows what else they are forgetting to do!

I discovered Lee's about a decade ago when a coworker took me there for lunch, and the spicy…read morechicken had me in a chokehold from day one. The heat was perfect, the coating crispy, and the wedges were always on point. I couldn't come to Richmond without grabbing spicy wings. So when the owner decided to stop making the spicy wings and convert the fry station to breast strip fryers, that was it for me. That spicy recipe was the reason I came. Without it, this just isn't the same place. I won't be back unless the spicy chicken makes a return.

Lees chicken on Broad Street Richmond has fallen off as far as the quality of service and food is…read moreconcerned. I ordered five, three piece dinners Friday February 6, 2026 and me and family ended up with upset stomachs from the meals. The chicken seemed as if it was cooked in burt cooking oil. The macaroni and cheese was runny with liquid in it. The potato wedges were not fully cooked as if the staff was in a rush to serve customers in the drive thru. I had already had a problem in the same store at lunch time on the same day. The young lady in the drive thru window did not understand English very well and therefore she messed up my order. I had to get out the car and come to try to get a refund. The managers did not apologize initially. After about 10 minutes I stopped one of the managers that came from the back and I told her my problem. She did her best to try to fix the problem. Later, the manager on the serving line finally apologized. I was told that Lees Chicken was one of the best in Richmond. Well, I have had three bad experiences in less than a week and a half. I tried to give this establishment a chance three times. First, you have to fully cook the food before you sell it to customers or someone is going to get sick lick we did. Mind you I spent almost $70.00 on this food and we all ended up sick. I would appreciate it if someone would contact me to discuss the matter. Thank you for reading my review and I hope to hear from you soon. Regards, Rodney (804) 929-7938

We loved the original in WV and were excited that there was one in Richmond. Sat at the bar and had…read morefun people watching. Started with Brussels and they were some of the best that I've ever had. We ordered the Rose Marie and Truman. Both delicious and filling. Good draft list and interesting cocktails. Service was great and noise levels weren't as loud as I expected from other reviews

What a disappointment. Service was good, but very forgetful. Just think he was new…read more Food was disappointing. Fried Brussel sprouts with hot honey/balsamic/ feta were average. Not much flavor. Kids chicken strips were a chicken patty that was overcooked and cut up. Also came out lukewarm at best. The Rueben was soggy and had about three slices of meat on it. Very little sauce on the sandwich no and was charged for extra when I asked for more. Added the Parmesan truffle fries which were powered Parmesan with some truffle oil sprinkled on top. Again all lukewarm. The Timberwolf burger had maybe two jalapeño's on it and the onions were burnt. The regular burgers and kids are the same size. Housemade pickles were soggy and the cucumber skins were tough. The quality of food from when we had eaten here a couple years ago was subpar in comparison. If you are going to charge for upscale items then they need to be upscale in the quality of what you are serving. Will not be back.

Hey friends! Got to take advantage of eating here whenever I'm down south lol. It's such a quick,…read morecheap delicacy. Their most popular menu item are their trays which include a main entree, two sides & a drink. I got a tray with a burger, nuggies, fries and a Snickers Milkshake. The food was decent. I've had better, fresher food from cookout before. Also, I only got three chicken nuggets, I swore it always came with four. Three is so awkward lol. +Customer service was friendly. +Restaurant was clean. +Prices are below average even for fast food, which we love! +Plenty free parking +Indoor seating I hope you enjoy.

The people at the drive thru were really rude. I went around 1am on December 30th. It was our first…read moretime trying "the cook out", and he had no patience. The food came out within 2-3 minutes (4 burgers, chili cheese fries, shake, 2 corn dogs, cheese curds) and the food was room temperature, burger patties were burned. Avoid this place if you're looking for anything of decent quality. McDonald's or Burger King on a bad day with horrible service, would taste better than this garbage.