The new restaurant is great! It has a play place and plenty of parking. We went on a Monday and I was surprised by how busy it was. The staff was busy hustling to make sure everyone got what they needed. Rosemary and Tim (or Tom?) were great! read more

I was very disappointed in this location yesterday. They need more help. It's a very busy location and they only had one cashier. This area was definitely struggling! The drive thru was well- manned. I could see them working hard in that area. The inside service needs some attention. I've always had good service when I go through the drive thru. read more

I just didn't care for how the people treated me. Teen girl kept moving me forward before she would take my order. She could have had me further in line if she just had taken then order quickly. It was a bit silly. Saw a tired woman almost slamming down people's orders on a metal table in the drive through. Why? Then a teen boy hands me a drink and practically shoves the two food bags in my car instead of actually handing them to me. Salads need to come with more dressing. Food was ok. Not going to go back and pay $40 for fast food (for 2 people) and rude kids who haven't a clue about basic manners. I don't care how fast you want to be - if you dropped the food in my lap, you would have held the line up longer. read more

parker is the best chickfila worker i have EVER met he handled cash so well and the my pleasure really made the night special. im not used to this kind of treatment. thank you always and forever parker, you deserve a raise!!!! read more

okay so my frosted coffee was not as thick i would like but the graham cracker chips was a good touch, it has potential if the texture was right. i would've preferred my waffle be a lil crunchy and not soggy. the spicy gave it a nice kick to compliment the sweetness and bacon gave it the right amount of salt level. overall 7.8/10 read more

We always have such a wonderful experience at this location. Sometimes we grab food to go and other times we dine in. Food is always made fresh and correctly. We like using the mobile thru option on the app. You can submit an order from your table in the restaurant and they'll bring the food to you. It's always clean and the service is great! read more

Parker is the sassiest worker alive. I attended this chickfila in hopes to have a pleasant and calm evening but that did not happen.Right after we ordered before they even started thinking about my drink I asked to change it to cherry coke and Parker says "it's too late" like how is it too late? After that this different lady comes over and slams my precious grilled chicken onto the table like she is forced to work here. Next time, don't be so sassy and do NOT slam my grilled chicken. read more

They need to really post signs at the entrance if the Mobile-Thru line is going to be closed. Ordered Mobile-Thru on a raining busy day at lunchtime. The regular lines backed up, so I had to wait to even get to the Mobile-Thru line. When I got to it, it said something along the line of "For the safety of our staff, we've closed this line". That's all well and good, but announce it EARLIER. I had to go all the way around and wait in line behind at least another 10 more vehicles. When I finally get through the drive through, tell them I had a mobile thru order and to the window - the guys at the window weren't even ready with the order like they never got it. They then told me to park. Now for the "safety" of your staff, you just made your staff run out in the rain storm to give me a mobile order that would've been faster and closer to the building had you kept the line open. I waited an extra 10-15mins for all this, which during my work lunch affected my ability to get back. Very disappointed and not impressed. read more

Went there about 10 minutes ago. The people working there DO NOT KNOW WHAT THEY ARE DONG. Was waiting in the MOBILE THRU line for 10 + minutes for a small fry while they were taking care of everyone else. Never asked my name for my order until I had to literally ask where my food was. The only thing good about this place is that the fries are hot and fresh, yall need new workers who know how to work during busy hours. Do not come here during busy hours you will be highly irritated. read more

Long outside lines that move fast. We went inside and staff was decent but a bit confusing. It took a while to order and get my iced coffee (came out after food). Breakfast was good, especially the spicy biscuit. Bathrooms were clean! read more

I ordered the spicy chicken deluxe sandwich combo with lemonade, it was excellent. Also used the app to get my freebie of two chicken tenders. Had a bit of difficulty using the app because I don't use it enough but the young cashier was very kind and helped me, excellent experience! read more

This service was amazing and they always came to our table. This one person was very nice. I loved the table there it was hand crafted. The food was a good to would go again. read more

I love chick-Gil-A one of my to go places on Fridays, when I am at work! They always get things right. read more

Chick-fil-A - Bowl breakfast, half unsweetened tea/half lemonade, minies. Chick-fil-A Chick-n-Minis Sunjoy (1/2 Unsweet Tea, 1/2 Lemonade) - Fast Food Near Me - North Chesterfield, Virginia

Okay Chick-fil-A:.. you guys are raising your prices on food but lowering the quality of it... Shouldn't be paying almost 10$ for a meal and get a filet this thin and small.. that's a filet cut in half .. if prices are raising the quality of what we get should be too. read more

Chick-fil-A - ows a hand holding a half eaten sandwich - Fast Food Near Me - North Chesterfield, Virginia

So disappointed. Went here with another family and a bunch of kids excited to get food and play in a play place. Play place is CLOSED. So took our business to a different location with an open play place. read more

The food was pretty good. The service was pretty good. The ambiance was pretty good. The waiter was fantastic! read more

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The staff are wearing masks. Tom brought us our food to the car for curbside. He was very friendly and nice. The food was fresh and hot. The only reason you're not getting 5 stars because the worker in the drive thru handing off food to the customers dropped it. Instead of her picking it up, she called Tom from inside the store to come outside and pick up the food from the ground and other trash. Tom is an older gentleman. The person that dropped the food for the handoff is young. Respect your elders!! read more

Chick-fil-A - Fast Food Near Me - North Chesterfield, Virginia

Rest of the food was fine but I'm very unhappy with the fries they gave us. Paid more for large fries with the combo meal, and the picture speaks for itself. The medium was literally the same amount of fries as the large. They stuffed the top of the large fries with the Chick-fil-A sauces instead of actually giving us a large fry serving. Extremely disappointed. read more

Chick-fil-A - Large vs medium fries. Wow. - Fast Food Near Me - North Chesterfield, Virginia

Very fast service. Lots of indoor seating. The parking lot is a bit small tho. My fries on several occasions were saltless and soggy so I don't visit here often anymore. read more

You know the drill at Chick-fil-A. They have customer service down to a science. They do one main thing and do it right! They train their employees to be polite and efficient. This location hits all the marks. I went to the drive thru and ordered the chicken wrap, with those addicting waffle fries and a split tea; the turn around time was less than a minute! How do I feel about this well oiled chain restaurant? It's "my pleasure" to give them my business. read more

Delivered to the wrong address. Called Yelp for help. While Yelp was trying to figure out what happened. I discovered my order on the neighbor steps. Let Yelp know, I found my order. Nothing they could do, food was almost an hour late and cold. No text or call when food was delivered. read more

Excellent service but if the new antibiotic chicken is here, it's thin and gristly. The fries were soft, not crispy. Not what I expect from CFA. read more

This place is the best of the best chick-fil-a I ever visited with my nation wide military service. Looks like Mr. Tom is supervising this place. He checked and asked everyone in the building that everything is all right. I was just hungry and I didn't even expect this place have nice service because they are super super busy even out side. But EVERY SINGLE STAFF in this place... they are absolutely nice and kind. I highly recommend this place if you eat something around this area. Thank you for your service. It was pleasure to have a late lunch in your place read more

I have been to this Chic-fil-a a few times. I always get hot fresh food. But on my last visit, the first time I have ever upsized my fries and I got played! The my deluxe chicken sandwich with extra cheese, no pickles, and extra chic-fil-a sauce was on the bottom. The fries were laid down on the side and looked like there was a lot of fries but when I pulled out the fries box, the box was half empty. You can see what I was so upset about this because again I upsized because I was craving waffle fries. Man, oh man. What a complete letdown. I really like this location and I like the service and the staff. I never have issues but this was a epic fail. read more

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Drive thru line was pretty long so I ordered a mobile order. I discovered you can get their chicken sandwich without the butter on the bun and save yourself about 40 calories (this was my cheat meal but I was trying to behave a little). My food was ready by the time the car was parked. Food was hot and delicious per usual. Restaurant was clean and the service was friendly and speedy. Another good day at Chick-fil-A! read more

I am so serious my opinion, but I don't believe no other fast food restaurant has the best customer service professionalism and kindness as Chickfla. And the food is always fresh and delicious. I had a taste and craving for their food and I ended up at this location great decision I must say. Will return nothing but positive vibes and yummy food. read more

3 times now I've Doordashed from here and it is NOT the same quality. I am not referring to freshness only I'm referring to stale bread and 1/2 empty fries. The bag was sealed every time, so no, the door dasher did not eat them! If you want your customers to come in person you' probably should provide quality products even when it's not in person! read more

Chick-fil-A - Large fry straight out of the sealed bag! - Fast Food Near Me - North Chesterfield, Virginia

I experienced a great service today. The workers were all working together, it was a lot of people and it only took 5 minutes to get thru the line. Order was right and food was hot. Way to go team. Great job. Thanks for your service. read more

I love Chick-fil-A, and I hate to leave a bad review. I'm doing this in hopes they notice and fix the problem. I ordered my food and asked them to mark a food allergy, which means the kitchen staff is supposed to change their gloves and handle the food with care to avoid cross contamination. Sometimes though, kitchen staff does not follow these rules properly and carelessly serve the food, not weighing the consequences of their actions. I have an allergy to gluten (celiac). The food I ordered does not contain gluten. However, I got horribly sick. This means there was carelessness in the kitchen. Please take food allergies seriously, you guys. They're no joke and they can really make people sick. I'll avoid your restaurant and opt to go to other Chick-fil-A stores for the time being. read more

I cannot believe this location did not honor Veterans Day. I saw where Chick-fil-A locations were offering a free chicken meal from 5-8PM on Veterans Day. So I went to buy my family dinner and I thought mine would be free, but this location was not honoring veterans? Hard to believe as much business this locations does. read more

To me Chick -fil-A is just ok! I went to drive thru today around 1 pm, they have a few associates taking orders outside. The guy in the far right hand lane was not overly friendly- I did get a standard my pleasure. I think I was more friendlier than him. As soon as he swiped my card he turned around and started talking to the lady in the next lane. Not the famous service you would expect. read more

Their staff is always so attentive and delightful. I order catering sometimes and it's so nice they bring it to your car.

So, first visit in the newly renovated Chick-fil-A. Not impressed. First, it is a nightmare to get into the parking lot. But the worst is the inside. They aren't keeping this newly interior any good by not keeping it clean. The floor, the tables, nothing. I'm sitting at the center bar and it is sticky with something. Don't get me started on the flies. Doesn't appear that the previous meticulousness has returned. I'm going to return to this store on a later visit. See if this is just a fluke. read more

Chick-fil-A - Fast Food Near Me - North Chesterfield, Virginia

This location is always fabulous! When other non-CFA restaurants would let us, the manager allowed us to bring in a cake for my daughter's birthday this past March. The employees are very nice! When you dine-in they walk around and check on you, occasionally take up your trash and get condiments, etc if you need them. Today I asked the manger what was new about the "New"chargrilled sandwich. He asked if we wanted a sample. To my surprise he brought us two hot fresh full sized sandwiches! Oh and yes they were awesome!!! Thanks! Keep up the good work and thanks for always providing a great dining experience! read more

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This is far and away one of my favorite Chick Fil A locations. The service is always excellent and my food is almost always perfect. Even by Chick Fil A's high standards for customer service, this place is fantastic. If you want something yummy fast, go there. read more

Best Chick-Fil- A in this RVA. The staff were so nice and very warm with a smile. Store is super clean and plenty of tables. You will not be disappointed.Everything is absolutely amazing here. read more

You can't ever go wrong with Chick-fil-a. Tried the breakfast bowl this morning and it was really good! Most of us get the same thing every time so wanted to mix it up!! Glad I did. read more

We have had two awful experiences back-to-back at this particular Chick-Fil-A location where it appears as though the employees need a refresher course in customer service. Our last visit, we had an issue with part of our order and I asked for a manager and an employee posed herself as the manager until she really needed a manager, who I still never got to speak with even though I asked for them! Today my husband had an issue with an employee lying to him about how they could or could not prepare his order and another employee came from behind them and said they could prepare it how he requested but it would take an extra minute. Knowing Chick-Fil-A's values, this store has been an extreme disappointment and let-down and my family will not be coming back to this particular location. read more

Great food and service and one of my go to spots. however, I went through the drive through yesterday and 2 of the employees were very rude. the girl just seemed like she hated her job and she didn't smile once. her attitude was disgusting and she looked at me like she hated me. there was a guy working who seemed rather annoyed but he wasn't nearly as bad as the other worker. food is typically great other than sometimes not receiving the correct amount of sauces you ask for; or sometimes none at all. definitely frustrating when you're bringing food to work and then you find out you don't have everything! typically a great place that hands out gift cards when the line is too long, has a wonderful staff (other than the girl I talked to yesterday), and serves delicious food! read more

Normally I wouldn't leave a review for a fast food place but this Chick-Fil-A is probably the worst one I've been to in the area. Usually CFA has service thats above and beyond the standard of most fast food places and I've never had a bad experience at one until I came here. The first time I came, a teenage girl at the drive-thru window was talking to her co-workers about how she's going to be celibate (like whyyy are you talking about this in front of customers???) and I kid you not one of the male employees either dropped something or messed something up and literally yelled "F**K". Both of these happened within the same 20 seconds of me sitting at the drive thru window. I get it, they're probably in high school doing their first ever job but these aren't the kinds of people that should be representing your business. The last 2 times I went there (this evening included), my order was messed up both times. First time I got the wrong nuggets and today I got the wrong sandwich even though the nice girl on the speaker read it back to me correctly. I added a star to the rating because they don't constantly bombard you with "my pleasure" at this location. The one on Hull Street by Wal-Mart and Home Depot is a 5 star place everytime I've been there so it's likely management at this one is a little more lax. read more