If I could give 0 stars it would be negative zero. This has to be the worst McDonald's in the city and that's saying something. They are actually good on day shift it's that night shift that gets you. Stuck in line 20+ minutes, they have no drive thru etiquette as far as what car is next. Why have 2 speakers if you not going to keep up with who is next? My food was trash tonight, all I ordered was a cheeseburger small fry and a sweet tea they couldn't even get that right. My bottom bun was hard as a rock, tea was so not sweet and the fries was probably the only thing that came out right. Another night I ordered a cheeseburger they gave me a burger no patty. Throw the whole night shift away they in there playing too much and I truly blame the supervisor, whoever that is. And McDonald's still not going to do anything about it. read more

Horrible night service! We are in line at the drive thru for 30+ minutes with no movement. You're locked in place and unable to leave. People are knocking on the drive thru windows with no response. Calling and no one answers the phone. Unacceptable! This is a regular occurrence. DO BETTER! read more

Um, this is the spicy chicken sandwich that I literally just ordered. Not even mayo on it, or in the bag. And none of the Spicy Pepper Sauce. Totally dry. If I didn't have a meeting in 15 mins I would legit drive it back. Just a reminder as to why it's always bad to eat at McDonalds..... read more

McDonald's - Spicy McCrispy - Fast Food Near Me - Richmond, Virginia

These people gave me food that had remnants of someone else's sauce/snack on it. I ate 3 without realizing as I was driving. Got home and wanted to throw up asap. This was gross as hell, never going back. I would come by 2-3x a week. The GM tried to tell me that wasn't foreign matter in my food and throws the food away. After looking at it and poking it with gloves. I'm beyond disgusted. Offers me a refund. Throws away my receipt. Then I gotta dig through the trash of THEIR McDonald's to find the reciept cause I'm sure as hell following up. Like bro, what? How are you gonna play me like that. That's gross as hell son. Foh I feel sick to my stomach knowing what I consumed here. Not only that but you overcharged me and didn't apply my coupon. read more

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I don't know what they are doing back there but it's not making good food or getting orders correct.. the drive thru line doesn't move, they will cancel your order if you place a pick up at the parking spots, and the inside is full of people they incorrectly served..I know it's a fast food chain but dang! 0 stars read more

Just know that when you come to this location early in the morning there's a 50/50 chance the doors will be locked. I came to this locale this morning and yesterday morning on the way to work and both times the doors were locked. Got in the drive thru and waited 7 minutes at the intercom before someone took my order. This location must devoid of a manager because the service is horrendous. read more

worker brings me wrong order and when i gave it back and said it's not mine he yelled at me and said that "NOW I HAVE TO REMAKE IT CAUSE YOU TOOK IT IN YOUR CAR" bruh, you were the one who got wrong order read more

The location is very convenient because it's only a couple minutes from my house and the nearest McDonalds by far. The food is great, like any other McDonalds. I don't remember ever getting a wrong order. I like the layout of the inside a lot. The Drive-Thru is great. Overall a great McDonald's. read more

Customer service at this location is terrible, the employees are so rude and make you feel like you are an inconvenience. They do not pay attention when taking your order then blame you for their mistake and accuse you of holding up their line. read more

My wife and I were at this location yesterday. We had a truck bed full of tools, so we ordered with the app and selected delivery in one of the curbside delivery parking spots. They ignored the order because they didn't want to carry the food outside. After 20 minutes, I had to walk inside anyway. read more

This McDonald's constantly "closes" a few hours before their hours of operation say. They never have the extra desert items available and are consistently rude when you're ordering. read more

They do not pay attention to taking orders and they do not verify that it is correct resulting in your order taking longer to process. They need another corporate visit. read more

Havent been in a while and decided to give it another go. BAD idea. Long wait at 230 in the afternoon and i got the wrong order as did the lady in front of me. They switched the orders for three cars . It's a shame. read more

Lol ... this is the messiest McDonalds I've ever been to. Every time I've been there has been something dramatically wrong with their whole ordering process which makes wait times astronomical. They never actually open their window for you to pay, and then they give you your food and act surprised when you say you haven't paid. They tried giving me this HUGE order today when all i ordered was a breakfast muffin . It actually made me laugh, which made the cashier laugh. At least there was that..... lol, McDonalds get ur sh*t together!!! Honestly, I'd recommend going to this location ONCE just to witness the craziness....... never in my life have I seen such a huge corporation do such a lousy job just getting you your order and asking you to pay for it. read more

This is the most poorly managed McDonalds I've ever had the misfortune of living near. Although it is a brand new building as of March 2018, they are frequently out of service. By that I mean quite literally 5 times I have attempted to purchase food from them and they have been unable to accommodate my request. I don't know if they are running Windows 95, but they are INCESSANTLY unable to process food orders. Which baffles me every time I am told either they are not taking orders or their credit card "machine" isn't working. Do yourself a favor and go to the McDonalds on Forest Hill near Hathaway Rd. They are only an additional 3 minutes down the road and will likely save you easily 10 minutes. read more

Service isn't good! Always in the line for at least 10 mins!! Then get you food and it's COLD!!!!

I come to this McDonald's every once in a while and usually it's an okay experience. Today the drive-thru line was rather long which wasn't surprising. What really made this a 4-star experience, was the employee who took my order. He had great manners and was quick and efficient with the follow up questions i.e. asking what sauce I wanted and was there anything else I wanted to add to my order. He also had a positive attitude and seemed like he wanted to be at work. I ordered the 6 piece nugget $3 bundle. The food was fresh and hot! Overall an amazing and personal experience at this particular McDonald's. I'll continue to come back to this location. read more

It doesn't really matter how simple your order is the employees at this location will find a way to mess it up about 90% of the time. Their posted hours are a lie - I've gone at 11:30 and they were closed. They are supposed to be open all night on the weekend but they aren't. McDonald's in general sets a pretty low bar but this location doesn't even come close to meeting that. read more

Do not go here if you want ice cream, a McFlurry, milk shake etc. Tonight marked my third try over a 1.5 year span of attempting to go to get a McFlurry and sundae. Every time they told us the ice cream machine is broken! We have even ordered, waited for 10 minutes in the drive thru line, and then when we got to the window they told us it was broken without so much as an apology. It's hard for me to believe the machine has been broken for over a year and they are still advertising the items on their menu! If I could give this place zero stars I would. read more

The worst McDonald's I have ever been to. Customer service is non existent and the employees act as though you are a bother that you are there. Drive the extra mile to go to a different McDonald's. read more

Walked 28 minutes one way only to find out they were closed early at 12:00. Update your hours

The food is always cold and when u ask for hot or fresh food they look at u crazy who the hell wants cold fries and don't go at night u will be waiting for a least an hour in drive thur read more

This McDonald's is slower than Burger King. Trash. I've been twice and had to wait on food each time... drive elsewhere.

The absolute worst experience ever!!! I went there one morning at 6:00am to get coffee and a hash brown. It took 8 min to take my order. I got my coffee and asked for my hash brown and was told that I had to wait longer for a hash brown!! It doesn't make sense! read more

I mean the food was okay aside from the egg shell left in my egg. Idk how the person cooking the egg didn't see that. The smoothie machine was down so the manager gave me a free orange juice. That's the only reason why I'm giving 3 stars. read more

As a prerequisite, I've been a line cook for many years in many levels of restaurant so I know how it works in the back... I am DONE coming to this place!! Service is TERRIBLE, food is always cold, no matter how many people are in the drive thru and lobby, I'm always in there for 15-20 mins for an order for just myself. First, no one greets you at the register...you just have to stand there and hopefully make eye contact so that some one on the food line can call the cashier to the front. Then instead of taking peoples orders THEN going to help, they take one order at a time and wont take another until the previous persons food comes out....then the cashier goes to micro manage the people COOKING (without really doing anything), STILL gives me an incomplete order, I would have had to walk back up there like always and be met with attitude and confusion...this has happened 4 out of 5 times. Lastly, the food itself, I get it...its cheap fast food but why does it look like someone sat on my food, cold hashbrowns FILLED with oil...literally inedible...sigh...i dont post negative reviews usually but please dont go here. Especially if you have somewhere to be...you WILL be LATE! read more

If we could give this McDonald's zero stars we would. We have only been here twice and had to wait at least 15 minutes in the drive through each time. The first time the store was closed for technical difficulties so we had to go through the drive through and ended up waiting 43min total. The second time there was a line of about 10 cars and no one moved for 4min. A look through the drive through window shows a very dirty workspace. We have never been handed a receipt. Definitely could be run better by a crowd of 3rd graders. read more

I'm a bit disappointed in this particular restaurant. It's around the corner from and it seems to be every time myself or my wife order something the order is wrong or the customer service is lacking..... read more

McDonald's is a horrible place to get fast food from the employees are rude and sounded mad that we came she closed the window on me and then after 5 min she finally opened the window and she told us to go to the next window the girls gave us our drinks she was so nice when we went to the next window to get our food she gave it to us and then she got our food wrong and we wanted sauce but she ignored us so we drove off mad the point of this story is McDonald's u guys are ghetto and unprofessional read more

Since my initial review describing poor service, the quality has improved leaps and bounds. I find it a pleasurable experience and a great way to start my day with a cup of coffee. read more

Went to this drive thru on 10/11/19 and several of the workers around both drive thru windows were loud, obnoxious and literally hanging out the windows laughing and calling out to each other. So much so that when she rudely and obnoxiously said to move to the next window I was confused as to what was going on. When I moved to the second window they were loudly laughing at a customers dented car as that customer was getting into it. Just disgusting, juvenile behavior and not good representations for McDonalds. I go to this McDonalds because its close to my business but its really gone down hill and I will pick a different location as these individuals would be likely the type to mess with food . read more

Horrible Customer Service. Horrible Time Management. Horrible Managers. I almost always have an issue here no matter what time I go which is said because I'm usually there early in the morning 530-630am with hardly anyone in line. I went this morning after not going for awhile because, they had a sign posted that they had no ice (unacceptable) & I was tired of ordering simple morning menu items &waiting 10 mins. Nonetheless, around 5:17am I ordered a large turtle macchiato. As I pulled to the window there was no one there, after about 4mins- two males walked by; they did not come to the window to greet me nor explain the wait. After another few mins, a lady finally came. I used a free coupon from the app. She attempts to pass my beverage & I state to her that there is no coffee in the drink. She tells me there is & I state I know my drinks & there isn't. She tells me that she will make it over. After about 5 mins of waiting, one of the males returns & ask me to move up. I become frustrated & ask how long as I have to go to work. The lady states she is making it now, I pull to the next window & after continuously waiting I look back at the male @ the other window & tell him this is unacceptable & I need to leave now. The lady finally comes to window2 & says something is wrong w/the machine. It is now 535am. The initial maker should have recognized that which would have prevented a second person attempting to make. Now I have wasted my time & the use of coupon and was running behind for work... I pulled off not without a drink and pissed off. read more

They always say the ice cream machine is down when it is in fact turned off because they don't want to clean it.

yo so i just left it's 12:02 and it was 11:58 and they cut the light and said "sorry we closed" they are so rude i just needed a mother ducking MCFLURRy read more

I only order from the drive-thru around 10:30 pm, every single time it's taken 20 minutes or longer. It doesn't matter if there's a long line or not. On the most recent visit they lost the order and from pulling in to leaving it took 40 minutes. I don't recommend this location. read more

Well I tried to get some French fries and the store had closed yet they were allowing vehicles to go through the drive through and order. This is very upsetting considering we are loyal customers. Also rude because I had to have a vehicle to order so McDonald's WANTS ME TO DRIVE DRUNK. read more

Management is abismal, chewing gum and whining while on her phone the whole time. Had to wait 5 minutes for them to say they didn't have what I asked for. Then waited another 10 just to leave. This place needs to be bulldozed. read more

This is the third time I have gone to this McDonalds and they say their Frappe Machine is brokenWhy haven't it been replaced or fixed by now. read more