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    Potbelly

    3.4 (41 reviews)
    Closed 9:00 am - 8:00 pm
    Updated 1 week ago

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    Turkey Breast
    Dakiesh C.

    This location has not let me down for the past year I have been coming here.. I get the same sandwich (as pictured) The Avo Turkey (skinny) it's always fresh , made very hefty, & always fullfilling.. I love their chip selection (Zapp brand) & for the quality of my sandwich & taste the price is reasonable... This location is always clean , very persistent employees, i never have to wait, & again food is always fresh. I recommended to a friend & she was just as pleased..

    Mike F.

    I don't know what it is about this place, but anytime I'm near one, I have to come and grab me a warm and toasty sandwich. The service is always fast and friendly. And although I'm not a milkshake person, I get one anyways. They top the milkshake off with them little butter cookies. Yup! It's good

    Pizza Melt
    Michael C.

    Absolutely terrible service and experience. This is what I ordered. A Pizza Melt. They made it all in front of me and I got ZERO meat. Very disappointed. They were also playing rap music the whole time. I basically paid 13 dollars for some cheese and lettuce. The quality was terrible as well. Jersey Mikes is wayyyyy better than this poverty sub chain. You also can't see how much of which toppings they are putting on, so you can't ask for extra or more of a topping. Also, the toppings are so limited. There's barely any options. I'd rather go to subway than here. At least Subway makes their bread fresh, this place takes it straight out of the bag. Terrible. Do not go here if you want a sandwich. Please spend your money elsewhere.

    Stephanie B.

    I'm sorry to see so many lackluster reviews on here. I live in the neighborhood and frequent this place often. I've have had nothing but great service! One time a worker messed up my order but I feel like I wasn't specific enough as to what to wanted on my sandwich. Was more of a communication error than anything. I definitely recommend the sandwiches and add peppers if you like a kick. They are so good!

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    4 months ago

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    2 years ago

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    3 years ago

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    Photo of Lisa G.
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    2 years ago

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    11 months ago

    There was nothing in my sandwich except meat. No cheese and no vegetables. How am I supposed to eat that? Lol

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    3 years ago

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    1 year ago

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    3 years ago

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    1 year ago

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    1 year ago

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    3 years ago

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    3 years ago

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    2 years ago

    Ahh-f***ing-mazing!! Great atmosphere, genuinely nice staff and food so good you'll wanna slap your grandma.

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    2 years ago

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    2 years ago

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    2 years ago

    The food was fresh and the sandwich was a great combination of ingredients. I would definitely recommend and revisit.

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    3 years ago

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    3 years ago

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    7 years ago

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    7 years ago

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    3 years ago

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    7 years ago

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    3 years ago

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    5 years ago

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    7 years ago

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    3 years ago

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    6 years ago

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    3 years ago

    Ordered sandwich catering box for the office. It was great. Everyone loves the variety. Something for everyone.

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    5 years ago

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    6 years ago

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    5 years ago

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    6 years ago

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    7 years ago

    Got a salad but it was confusing how to go about ordering food. Place was empty but parking lot full.

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    7 years ago

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    4 years ago

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    5 years ago

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    7 years ago

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    5 years ago

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    5 years ago

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    6 years ago

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    Page 1 of 2

    Ask the Community - Potbelly

    Review Highlights - Potbelly

    Super recommend this cozy little spot!

    Mentioned in 2 reviews

    Read more highlights

    Chicken Fiesta - Steak enchiladas

    Chicken Fiesta

    (251 reviews)

    $

    The Fan

    ​If you know, you know. Chicken Fiesta is easily one of my favorite spots in the city. I don't care…read morehow many fancy places open up; nothing hits quite like this. ​Why I Keep Coming Back: ​The Yucca: Honestly, if you're still ordering fries here, you're doing it wrong. Their yucca is elite; perfectly crispy on the outside, super soft on the inside, and absolutely delicious. Dip them in their yellow sauce! ​The Sauce Situation: I'm obsessed with their sauces. The yellow sauce is liquid gold, and the green sauce adds that perfect spicy bite. I always mix them because why not? ​The Horchata: I'm not even kidding, I actually dream about this horchata. It's ice-cold, perfectly creamy, and has just enough cinnamon to make it dangerous. ​It's fast, it's consistent, and it's a Richmond staple for a reason. 10/10, no notes.

    Food is always very Good! However I came to give KUDO's for being CONSISTENTLY one of the CLEANEST…read moreeating establishments in RVA! I am a food connoisseur and I eat out often; YES I am a foodie and I critique the food; but more importantly I am always checking out how restaurants keep their establishment clean. When I say CLEAN I don't just mean the tables and areas where I eat. I mean the entire restaurant. I look at the chairs top to bottom; table legs windows and window sills; drink area; condiment area; behind the counter where food is being prepared; and YES I check the windows sills next to where I sit; to see if there is any dust or dirt. When I say CHICKEN FIESTA CHECK EVERY LAST BOX WITH 5 STARS; it is A TRUE FACT!! If I was to give an award for the cleanest establishment I eat in; and there are LOTS OF THEM! They WIN ALL DAY EVERYDAY!!! Novita

    92 Chicken Korean Style - 11. Soy Garlic Spring Onion Chicken 1. Original fried chicken  5. Red Hot Pepper Chicken

    92 Chicken Korean Style

    (36 reviews)

    Jackson Ward, Downtown

    I've had visited this place a twice and usually go for the tenders combo which comes with seasoned…read morewaffle fries with a sauce of your choice. Personally it's a hit or miss as the tenders sometimes have a rubbery texture that I'm not really a fan of , but their soy garlic sauce with the chicken is honestly heaven. I also enjoy their selection of fresh teas and I love adding rainbow jelly to it. The employees make the environment very welcoming and I've never seen them with a negative attitude. If i'm ever in the mood for that sauce again, I would reconsider visiting a third time.

    Great chicken spot located in Downtown Richmond. The restaurant itself was really clean and you…read moreorder off a kiosk which I found to be helpful since they have so many menu options! Ended up ordering the Chicken and Waffles with a side of their honey mustard. The chicken was fresh, crispy and very juicy. The waffles were delicious, had a nice crisp exterior with a soft inside. My partner had the chicken sando box with curry hot sauce. The Chicken Sandwich was humongous! His chicken patty barely fit between the two buns. We joked how we could've shared since it was practically two sandwiches in one. The portions were really large for one person. The cashier was also very nice and we got to try a mochi donut along with our meals. Which had that fun chewy texture associated with mochi. I also ordered a fresh strawberry tea to enjoy with my meal which was delicious, perfect amount of sweetness and had a realistic strawberry flavor. This place has a decent sized seating area and is pretty easy to access via street parking. It's a great spot to fulfill your craving for chicken and to satisfy a sweet tooth.

    Blue Habanero - Elote

    Blue Habanero

    (352 reviews)

    $$

    The Fan

    We arrived on Thursday night around 8 pm, and the parking was hit or miss. I had to circle the…read moreblock to find a spot, but it was pretty close once I did. I noticed the ice cream/yogurt spot nearby was hopping. There was a person asking for change outside the front door. We were greeted by an enthusiastic host and seated immediately at a booth up front. The server came by within seconds and brought us water and place settings. We decided to get the chips and salsa for an appetizer and a pair of melting chimichangas for entrees. I can't resist some chorizo and steak. My partner got the chimichanga without chorizo and with chicken. The ambiance was colorful with beautifully painted murals on each wall, and the atmosphere was undeniably loud. There were lots of patrons. The place was packed, even at the bar, so your mileage may vary. We received our orders within minutes of each other, so there wasn't much of a wait time. The chips and salsa were homemade, fresh, warm, and delicious (muy rico). Same for the entrees; exactly what I want in a Mexican food restaurant. The chorizo and steak were well-cooked, seasoned, and chopped finely, but not ground. I was in heaven with that chimichanga. We had to take home leftovers. The next night, heated in the oven at 325 for 30 minutes, they were similarly excellent. The night ended without dessert, sadly (too full). However, the server was quick and efficient, and he was always around to fill water and bring anything we needed throughout the meal. Great experience overall. We will definitely return here whenever we have a hankering for some good Mexican food at reasonable prices. I can recommend this place to anyone who appreciates hearty and filling Mexican food.

    Great taco shop. Wife got a marg flight…read moreI had cerveza Service was quick. Food was good. I really liked their chips This is going to be our new taco Tuesday place

    Buttermilk and Honey - It's a Wrap with Fries

    Buttermilk and Honey

    (199 reviews)

    $$

    Downtown

    I was pleasantly surprised after reading the reviews and coming in with lower expectations. To be…read moreclear, the 4 stars is based on the type of restaurant. It is fast casual - you order at the kiosk and grab a place to eat, listening for your number and/or text to alert you the food is ready. We arrived about 6pm on a Saturday night. It was busy and I grabbed one of the last two tables. It got very busy shortly after we placed our orders. The dining area is pretty big with plenty of bar seating around the windows. While we all ordered one after the other, our food didn't come out that way. Most of the food came out in about 25-30 minutes. The chicken was cooked perfectly. Juicy! Two people got tenders and three of us got sandwiches. The OG sandwich was very good, just messy! I ended up using a fork and knife bc it got too messy. The Mac and cheese was made with pimento cheese and was very good. My friend who got the fried green tomatoes said they were delicious and filling. Lots of goodies on top. Two friends enjoyed the collards. The only person who was underwhelmed was the person who got the Asian sandwich. Overall, if I wanted a good chicken sandwich and a Buttermilk and Honey was nearby, I'd place an order.

    Parking in downtown is usually a pain. We had to circle the block a few times to get a spot on…read moreThursday night around 19:45. We walked in to find the staff bustling, cooking, and prepping orders, and the smell of some delicious fried chicken in the air. I saw the kiosks and was not too thrilled with the Wawa experience, but we gave it a shot anyway, since fried chicken is one of our favorites. The process was simple and allowed us to add or remove anything we could want, so that was nice. While walking to find a seat, we saw a person panhandling in the dining area, but the staff promptly removed him from the premises. I ordered us the Pimento Cheese Balls for an appetizer, and I chose the Fried Chicken and French Toast as my entree because I always try the "chicken and waffles" at every establishment that offers it. My partner ordered the OG Chicken Sandwich without tomato, and it came with crinkle-cut fries. It was about $40. The chef proclaimed our order was ready in quick succession, maybe three orders behind the guests before us. We waited about ten minutes, maybe fifteen at most. We picked up the orders from the counter, and there was a mix-up on the syrup, but the chef promptly rectified the situation. He was a no-nonsense kind of guy; straight to the point. He seemed firm, yet kind. It was clear the day had been a busy one; he even told us as much, which was great to hear (busy = fantastic food). The French toast squares looked like rye or pumpernickel, and they emitted a sweet aroma, a delightful hit of cinnamon and brown sugar. I drizzled the caramel syrup on my chicken and toast, sliced a piece, and paired a bite of chicken with the toast. I closed my eyes to savor the flavors: the toast was crunchy and almost gooey (yet, not overly so), the chicken was crunchy, the sweet cinnamon-y flavors from the toast, the caramel from the syrup, and the tender, moist chicken were a match made in culinary art. I cannot sufficiently describe the French toast in a way that would do it justice; it was crunchy and semi-gooey, and all scrumptious. I can only say it was the single best French toast that I have ever had the pleasure of experiencing. Next, I tried the fried pimento cheese balls. Oh my. If you like mozzarella sticks, try these. I adored them: elevated fried cheese, for real. My partner enjoyed her sandwich as well; she ate everything except some of her fries. I saved half of my chicken and toast for today because I am like a treasure golem when it comes to delicious leftovers. I am going to air-fry the chicken and skillet-heat the toast back to its original goodness. I told the cooks that that was the best French toast that I have ever had, and I mean it. Do yourself a favor and try it if you're into French toast. This one is the GOAT. Side note: I spoke with the head chef outside, and he is from another branch (possibly Henrico?) to whip this location back into shape. Two words: "Nailed it."

    Potbelly - salad - Updated May 2026

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