Hey friends! Got to take advantage of eating here whenever I'm down south lol. It's such a quick, cheap delicacy. Their most popular menu item are their trays which include a main entree, two sides & a drink. I got a tray with a burger, nuggies, fries and a Snickers Milkshake. The food was decent. I've had better, fresher food from cookout before. Also, I only got three chicken nuggets, I swore it always came with four. Three is so awkward lol. +Customer service was friendly. +Restaurant was clean. +Prices are below average even for fast food, which we love! +Plenty free parking +Indoor seating I hope you enjoy. read more

The people at the drive thru were really rude. I went around 1am on December 30th. It was our first time trying "the cook out", and he had no patience. The food came out within 2-3 minutes (4 burgers, chili cheese fries, shake, 2 corn dogs, cheese curds) and the food was room temperature, burger patties were burned. Avoid this place if you're looking for anything of decent quality. McDonald's or Burger King on a bad day with horrible service, would taste better than this garbage. read more

Y'all this cook out location is awesome! They're fast, kind, and my order is always accurate. They have two sides for their drive through like as well as a walk up window. Their trays are the best value and I recommend the grilled chicken club. My sides are usually the hushpuppies and the chicken quesadilla. You can't go wrong getting a cheerwine either. read more

Bets bang for the buck in the RVA... Food is not the best but will feed you for less than $10. Can't get that anywhere else in Richmond. read more

This was a guilty late night snack. It's fast junk food. And it's cheap. The flavors are dull, and it doesn't taste like real food. But at midnight, it's enough to trick you into being satisfied. And it does that relatively well. Though I still found the flavors dull overall. The hot dog and hamburger basically tasted the same. All generic. read more

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The line at 12:30 AM was disgustingly long but I understand the random hungry cravings in the middle of the night. Overall, it was worth the wait as the food was pretty good. I just got a regular cheeseburger and it was a good late night fast food choice. Definitely better than the burgers at McDonald's and I wish there was a Cook Out where I was. My friends got fries and it tasted great with the Cook Out sauce. Even though the fries were a bit soggy by the time I had it, flavor was solid and enjoyable. I definitely think it's better than the Chick-fil-A sauce. I'm sure Cook Out can be a hit or miss as with all fast food chains, but this first experience was definitely a hit. read more

Cook Out - Cheeseburger - Fast Food Near Me - Richmond, Virginia

No ordinary fast food experience Cook Out may become the first Michelin Star winning burger joint, with their tasteful pairing of Cajun French fries and hot hush puppies. The prices are low, but the food is worth more than any earthly means; the long wait for service only builds an important element of anticipation that enhances the flavors of the meal. Cook Out represents the nuance of classic American cuisine, and showcases the delicacy of what most careless passersby may often overlook. Cookout puts America on the map. read more

It was late...they were open...so we went. I don't usually eat Cookout, but I was starving and had a headache. The line as long and slow. When we got to the order box, the order taker sounded tired and had no enthusiasm whatsoever. Definitely wasn't Chick-fil-a, but I ordered a Junior tray with chicken strips and double onion rings. We also got a double burger with chicken nuggets and hushpuppies. I was shocked, but our food was fresh and delicious. I don't know if it's because I was starving or not, but I truly enjoyed it. I will go back if ever in the same situation. Hopefully it will be good then too. read more

Cook Out - Fast Food Near Me - Richmond, Virginia

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My only complaint is that they (like many places) apparently don't know that the soda machine nozzles need to be cleaned frequently. Ordered a Sprite and it tasted like sweetened mildew. This is not the first time this has happened, either. Otherwise, it is good. Just maybe skip getting a beverage if you go read more

Food was good for late night but isn't an ideal place to eat. I love the fresh banana milkshake! Line was not too long on a saturday night. Wouldn't really reccomend going up to the window cause the walk up is long. read more

I just love Cook Out's food, and it's dangerous how close this location is to me. One thing that does keep me at bay unless I have a really serious craving is the line. Cook Out is NOT fast food. Last time I visited, the line took at least half an hour. At least. I love their milkshakes, especially the orange push up, Oreo, and vanilla. I always upgrade to a shake with my tray. For the tray, I'm all about their bacon cheese dogs, white cheddar curds, and fries. I recently introduced my mom to their food too. She ordered the chicken fingers and chicken nuggets in her tray and labeled them as better than Chic Fil A. Customer service isn't the most pleasant, and it's a good idea to double check your bag before pulling away, but neither of those are deterrents for me. Their food is just too addicting. read more

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Normally don't have any issues however the last two times I've gone the "chicken strips" have been chicken nuggets. They used to be huge, now it's like half the portion. read more

Cook Out - Fast Food Near Me - Richmond, Virginia

cook out style hot dog with homemade chili, slaw, mustard, and cheese. I guess they misheard read more

Cook Out - Wonderful "cook out style" hot dog ....... - Fast Food Near Me - Richmond, Virginia

We ordered banana pineapple milkshakes which didn't have any pineapples and the bananas were in chunks. The staff were busy talking to each other and couldn't hear. It was my first trip and a long time and I was disappointed read more

Cook Out - Banana piece - Fast Food Near Me - Richmond, Virginia

the guy on the speaker was rude, cut us off mid sentence and got upset with us for not knowing about the sauces. he also got upset when we tried to order two trays, as well as when i checked if we got the right food. then we got to the window and the next guy was also rude. the food is good tho. service disappointing read more

Gay guy at register had attitude and needs to learn how to talk to customers. dude can't even put the right sauce of a straw in the bag.

Had another terrible experience at this location! It's so annoying because it's the only place open when I get off of work. Never get my order right, always small amounts of fries/chicken nuggets (I got 3 total) and the people there just blatantly don't care at all. Bad attitudes, rude, and are always seem like they just got back from doing something they shouldn't be doing. If I ran this establishment, I would honestly be embarrassed. Y'all should feel lucky I can't give zero stars because I would. Food- wrong and barley enough to be called a meal Service- always bad and rude Will never be going to this or another cook-out again and will never tell anyone too because of the multiple bad experiences and nothing changes. It's not worth my time or money! read more

absolutely love this place wish they had them out here on the west coast. I seriously would trade them for in and out. read more

Some people come here when they're drunk and hungry. Others come when they're just feeling cheap and want to be full. I DO BOTH. While the universe doesn't like me coming here (my car stalled out twice while in line for food, my own fault for not getting a new alternator until recently), I LOVE COMING HERE. The menu is extensive and there is no way for you not to find several things you're dying to eat on it. I can personally vouch for the chicken quesadillas, hush puppies, french fries, double bacon cheeseburgers, bacon wraps, chicken ranch wrap, and any shake that involves chocolate and/or peanut butter. There are a few tables to eat at, though most people just eat their food on the road or in their cars in the parking spaces. Trust me, once you bite into your food, you won't even notice the chancy surroundings or the fact that your life has been reduced to eating fast food in your car at 2:30 am. Basically, you need a really good reason NOT to want to come to CookOut. Overall: 4.5 stars --------------- Pros: -Food is STUPENDOUSLY cheap. -Food is MAGNANIMOUSLY delicious. -Shakes are SPECTACULARLY tasty. -Good track record for getting your order right (sorry, ran out of adverbs). Cons: - Long menu + stupid people or large groups = long line for drive-thru. - Cops know intoxicated people like to come eat/fight here sometimes, so keep an eye out for them lurking nearby, ready to pounce on unsuspecting taxpayers who fund their salaries. read more

I don't know how anyone can hate on a cookout tray. It's like $7 for a greezy burger, cheese curds, onion rings, and a shake. They have peach cobbler milkshakes myguys! Sure, everyone working there is prediabetic, so am I. Sure they hand you your food in a half melted styrofoam box without a plastic bag. Who gives a sh*t!? It's cheap, fast, and toisty AF. read more

Cook Out - Cheddar Burger - Fast Food Near Me - Richmond, Virginia

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If this cookout could give me the stuff that I ordered and paid for maybe I would consider giving it higher than a one star rating. This has been multiple times now that I've gotten home from getting food at this particular cookout and have had an entirely wrong tray. I don't know how this happens and I really wish I could simply get the food that I pay for. 1 star for the food not being what I ordered and for the way I'm greeted by the workers at the window. I understand that the food industry is hard to work for, but please at least give people the right food. read more

Why are the employees always so rude and disrespectful every single time I go here. Always got some type of attitude while im being as polite as possible it makes no sense. I understand working late night shifts and dealing with annoying customers gets frustrating but like why you gotta be so rude read more

STILL HUNGRY!! I am so irritated right now. Just laugh cook out about 30 minutes ago. I asked for no hot sauce on my barbecue I get all the way home (15-20 mins away) and what do I get, barbecue with hot sauce all over it. So I guess my dinner world just consist of French fries. It's not the 1st time I have had a problem with my food being made Wrong at this location! Oh and don't try to call them because they send you to the Fax machine. It's like they will not answer the phone. I wish I can get a number to their corporate office Maybe they will answer their phone ....this is ridiculous! CHECK YOUR FOOD B4 YOU LEAVE read more

Cook Out - Clearly written on the receipt no Texas Pete - Fast Food Near Me - Richmond, Virginia

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One thing I have to say is -----39 cents for fountain water a gresssy cup of fountain water, waited more than 20 minutes in line, save your time and go to another cookout. The costumer service is non existing, it feels as if your a bother so just save your time and go to either regency or shortpump cookout or the one on hull street this one is no good. read more

I ordered a Chicken Quesadilla and cajun fries... I got a half eaten taped bag of doritos, 3 Chicken Strips (3 Pc) and 2 cheese bites. Horrible staff very unfriendly and cursing through the microphone. will never go back. read more

Cook Out - I ordered a Chicken Quesadilla and cajun fries... I got a half eaten taped bag of doritos, 3 Chicken Strips (3 Pc) and 2 cheese bites - Fast Food Near Me - Richmond, Virginia

So clutch after going out downtown. Super nice drive thru cashiers too read more

Cookout is everything to me. The food is always on point and I go to sleep at night dreaming of their milkshakes. It's serious. The service is usually quick, if you're in a rush, avoid weekends during the day and rush hours. They typically are busiest during the weekends. They do their best to move the line as quickly as possible, but customers are usually the ones holding up the drive-thru. It is important to note that if you have never been here before, please do not go through the drive-thru. You will need to park and order at the front so that you can check out the menu and not hold up the drive-thru trying to figure out what you want to order. The food is so good and it's very cheap. You can leave without spending more than $5.00 and get A LOT of food. As you can tell, I'm very loyal to this place. Also, if you noticed, Wendy's and Burger King are right beside this place. Those places have the worst customer service ever and I'm glad that Cookout is there to show them how it's done. read more

found bugs in the cheer wine. I went back to replace the one I already got and they refused. So I likewise refused to leave. So they called the police. Worst customer experience ever :( read more

So, now that the newness has worn off this place, you can get in and out the drive through quickly and leave with piping hot food off the grill. Whats funny about this place is they have 2 drive through windows, one on the normal side and one that opens on the passenger side. The entire line was on the normal side one, and there was no one on the one that opens to the passenger side.. So I drove right up, ordered and kept it moving. Quick, fast and in a hurry... I have no problem reaching scross the front seat to get my food if it means I can blow through a drive through in 5 minutes. Im still happy with this place, and the star item is still the milkshakes! **my favorite - oreo cookie read more

QUALITY, PRICE, HOURS OF OPERATIONS are what give Cookout 5 stars. Cookout has mastered the art of quality at a awesome price point and a nice combination of menu items. Keep in mind this is fast food and fresh meat. I love the tray, I usually get a hamburger and fries with a chicken finger wrap. They are open late which is why college students love it. This location stays open until 3:30am weekdays and 4:30am weekends I believe. It just doesn't get any better than this. read more

This is the closest to the now defunct Bill's Barbecue as you can get, only is better! The taste is fantastic and the portions are the perfect size? The shakes are fresh, delicious and a great value! Great job! read more

I was a little skeptical before trying out CookOut but I definitely am a fan. The food is fair-to-good for the price. A "tray" of an entree (burger, other sandwich), two sides (fries, corndog, onion rings, hush puppies), and a drink (add a dollar for a shake) for less than five dollars! The burger was better than expected (kind of like a mini five guys burger) with good enough options (lettuce, tomato, onion, mayo, cheese for extra). Onion rings were good. Hush puppies were ok. I've had the Snickers shake and I have to constantly keep myself from going back for more. The size of the shake is really good too, it's not too big (thinking of Sweet 95 next to Kitchen 64), but still enough to have half the next day. The shake is on the thicker side but I liked it. Sooo goood. I do agree about having more menus earlier in the line- there are so many options that you do feel rushed when ordering. The food comes pretty quickly. The short line with the reach across window is a little annoying but does make things go faster. Also this location is really made for people going westward on Broad st, but making a U-turn is worth it. read more

Since this is primarily a drive-thru joint, the place is usually packed. However, the wait isn't bad at all due to the fast service. Get the tray, it's the best value (a sandwich/entree, 2 sides, and a drink or milkshake [for a little extra $]) for under $5. I used to always get the burgers, which are delicious and better than Mcdonald's in my opinion, but I moved on to the BBQ grilled burger. It's yummy and makes me feel (only slightly) less guilty about eating all this fried food. Cheap and delicious. Definitely not for the health-conscious, though. haha. read more

10-10 food u should definitely try it out. Customer service is great every one was so nice. And the food just was so good.

Delicious, clean, affordable! This was my first visit to Cook Out and I brought my 10 year old daughter with me. I ordered a burger tray and she had a corn dog and fried. The service was quick, the restaurant was clean, and we both enjoyed it very much. Best fast food place around! read more

Food was very good and quick. Cashier got everything correct, only drive thru but the environment felt nice.

Saturday, 12:30AM. Needed more fuel to continue dancing. Quickie: + Fast turnaround - Hygiene (overfilled trashcans) * Service * Menu variety And then...? Typical joint for late night grub. ********** Stuffed my face in the Tray: 1. Cajun chicken + Spicy, needs a bit more rub 2. Chilli + Meaty, hearty 3. Corn dog *Reminds me of the Farmhouse brand Constructive comments: *Source ingredients *Compost read more

Stale bread. Low quality (by cook out standards). Orders often get mixed up. Not as good as when the first opened up.

I left only one star because there's no way to leave a negative star rating for this location I went there this evening to order food for my family after receiving confirmation of what I ordered I went to the drive-through the man who was the cashier was extremely rude nasty and confrontational saying he did not get my order even though he repeated it to me 10 seconds ago then from the price that he quoted me then charge me more for less food and practically threw the food and the money in my car I have already sent a message to the manager of that location but I would highly recommend that you choose another restaurant to go to the staff just seems to be too busy in order to deal with customers read more

One of the girls that was there tonight is the only reason I am changing my review. I respect all persons who serve in the food industry & I appreciate her most for helping ease my situation. Thank you to her for fixing somebody else's mistake without pointing blame on either persons involved.. I respect that woman read more