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    Shake Shack Willow Place

    2.8 (121 reviews)
    Open • 10:00 am - 11:00 pm
    Updated 2 months ago

    Order Shake Shack Willow Place Takeout or Delivery

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    SHAKE SHACK WILLOW PLACE ATMOSPHERE

    What's the vibe?
    Casual
    Moderate noise

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    Cheeseburger
    Jolie K.

    we went here to get a quick lunch and did the drive through. the person was nice and the fact that you could pay at the same place you order was nice rather than ordering and having to go to the window to pay. the drive through set up was good, but the food was pretty basic. the fries were very thick and starchy, rather than crispy. we got three meals and it totaled to $53, which in my opinion is WAY too much for three burgers, three fries and two large drinks and one small drink. the worst part though, was the cheeseburger we ordered. the bottom bun looked like there were bites taken out of it. no one had even tried it yet, so that was pretty gross. probably won't be back anytime soon.

    Cheeseburger
    Brandi F.

    The cheese fries and cheeseburger are fresh and tasty! The lettuce and tomatoes are always fresh and crisp. The burger is alwavs moist and iuicv.

    Hot dog
    Kathleen D.

    I love Shake Shack and have lived three minutes driving distance away since they opened, but I avoided this particular location due to the overall poor reviews. That is until a couple of nights ago when I had quite the craving for a hot dog. I debated between Cookout and Shake Shack, ultimately choosing the latter. It was later at night, so perhaps it not being peak meal time helped with my wait time. I drove up to one of their ordering areas, placed my order, and paid with Apple Pay right there. I ordered a hot dog combo with fries and a Coke, as well as their fried pickles with ranch. Everything was hot and very tasty. The craving was satisfied....for now. Especially in the summer, hot dogs are my weakness. I'm sure I'll be back soon for a shake too.

    Kristina J.

    The positives of this place is that they have great parking and a lovely ambiance walking in. The entire restaurant is clean with an open concept. I ordered for pick up on a weekday evening which took about an hour from ordering to be ready. It was my first time ever trying Shake Shack and I had their Black Truffle Burger, Fries and Chicken Bites. They were out of most of their seasonal shake options and all of the flavored lemonades. They do not offer combos so I had to purchase each thing separately. Once I received my order, I was immediately underwhelmed by the size of the items for the price I paid. The fries come in one size for about 4.50 and my single burger was around 11. Compared to other fast casual restaurants like Five Guys who have similar pricing structures. The quantity did not match, the amount of fries you receive is equivalent to a small anywhere else. Which is fine, just not worth the cost. The burger was delicious but inconsistent, I ended up having bites that were seasoned perfectly and had a good amount of the additional condiments that come with the Black Truffle Burger and other bites that were dry and clearly didn't get seasoned properly. The Chicken Bites were a complete no from me and I could not reccomend them to anyone. They were extremely salty and coated in grease. Each bite felt like biting into a poppable pod filled with oil. Overall, Shake Shack has the ambiance down pat and I could see myself thoroughly enjoying eating in. The staff was also very kind and attentive. The pick up process could be more streamlined and I would like to see more consistency across the food items since the burger was pretty good, but the chicken bites were not. I may return to try their shakes as they have some interesting seasonal offerings if they become available again.

    Just the fries.
    Earl V.

    My wife ordered 2 chicken sandwiches and 2 fries via Uber Eats. When the food was delivered we only got the fries and a bill for $24. It probably wasn't the Uber driver because he can't inspect the bag. The fries were good, but very expensive.

    The Truffle burger (single that you get is not the one in the pictures.
    Jennifer V.

    You pay dine in restaurant money for fast food food. Not worth the $20+ I spent for a burger, fries and a tea. Plus you do your own order from a tablet. Order, pay for it and tip, all yourself from a tablet (they do have an order window but I didn't see anyone working it until I was leaving the counter ). I'll start with the good. Organic unsweet tea was great! Clean and fresh. Crinkle cut fries were crispy and hot. I'll be back for them both again. Also the patio was nice with patio lights and music and cleaner than the inside. Inside looked like people had been spilling drinks and they were never properly cleaned up. They do bring the food to you but make sure you grab your own napkins, utensils, ketchup, etc before you sit down. They don't put any on the tray for you. Now the not so good. I bought the truffle parmigiana fries (you pay extra for those). Didn't taste any truffle oil and thought I received the regular fries until I notice a FEW pieces of parm on them. I couldn't taste that either. I was excited to try the big, juicy looking truffle burger. Ordered the single because doubles are usually way too big for me. The burger you get is NOT the burger in the pictures. It's TINY. So tiny and the patty is so thin. Then all of the truffle sauce and fried onions were only on one side of the burger. After the first bite, I tried redistributing them but there wasn't enough on the burger to even redistribute. Doubt I will be back unless I'm craving a fry fix.

    SmokeShack
    Menghai T.

    Stopped by here for a quick bite and ordered the Smoke Shack burger. It was a cheese burger with bacon and shack sauce. It was a relatively small size burger. The meat tasted great, shack sauce was quite good, although personally not a fan of the cherry pepper(tasted good, but didn't mesh well in the burger ). The burger ended up costing $9 which is a little pricy for "fast food" but it did taste better than other fast food spots. Overall a solid fast food burger. Food: 6.5 Staff/service: na Value: 6 Overall: 6.1/10

    Anthony F.

    Well, I didn't actually eat anything since I didn't want to wait over 30 minutes for fast food. When I was walking towards the door a woman in the parking lot with 2 children warned me that she waited 45 minutes for her food. When I entered there were a bunch of people just standing around waiting. I glanced at some of the tables which had people and a majority of them were sitting there with no food. Looking over towards the kitchen area, there was one employee prepping food while another employee stood there watching. I would hope that person was training but who knows. I did see another employee behind the counter just wandering around. I didn't bother to order and just left. I'm not sure what's going on with this location. It could be bad management, bad employees or what? It's night and day compared to the experience you receive when you go to Chik-Fil-A.

    Order
    Lena M.

    Shake Shack is my favorite fast food place for burgers. We used to go here all the time in Miami or on trips to NYC. I got so excited when they finally opened in Richmond. It's located in Willow Lawn, it's not too far of a drive/bus ride to get to from downtown. There is a parking lot with a lot of spots. If it does overflow, there is more parking not too far away. I love the inside and outdoor space of this Shake Shack. It's pretty and has a lot of seating options. The most exciting thing for me was learning about the non-dairy shakes. They taste exactly like a normal shake, but without the tummy ache for lactose intolerant folks! I got the chocolate one and adored it. We tried their white wine and their rose wine too. Do note they are on the cheap side. I also ordered the normal Shack Burger like I usually do and loved it. The fries have never been my favorite at Shack Shack (they're a bit airy), but I still order them because they complete the meal and are fun to munch on. If you haven't had Shake Shack, I highly recommend it.

    Double bacon cheeseburger with crispy onions and Shack Sauce; Chicken Bites (6 pc.) (Drive-thru order)
    Ry L.

    Long story short, I love Shake Shack, perhaps more than any one person should and despite its shortcomings. This was my first time using the drive-thru at this recently opened location (RVA's first). There was nobody in line which was a stark contrast from my visit during opening week when the lines were around the corner, spilling onto Broad Street. The guy who took my order at the speaker was a bit hasty and impatient. I barely had a second to even look over the menu when I pulled up, but luckily I knew what I wanted. His unnecessary sense of urgency only prevented me from ordering more than I planned, so perhaps that was a good thing, lol. It's so nice that there's a pay terminal at the same window where you place your order, plus it has tap to pay. When I arrived at the window, there were two employees standing with their backs leaning against the window. One opened the window and asked me my name, and then closed it. A third employee approached the window a minute or two later (with the same two young ladies still standing with their backs pressed against the window present) and asked me my name again and then handed me my order. I'm not sure wherein lied the disbelief about my name, and I'm wondering why one of the young ladies who was standing there seemingly doing nothing couldn't have relayed that info. The service was a little off-putting simply based on the unprofessional demeanor and too chill attitude of the employees, but not enough to truly irritate or annoy me. They were nice enough. I've never liked Shake Shack's mouth-wide-open paper bags, especially because the burgers don't typically come in enclosed boxes as they just come in a paper sleeve. Your food gets cold way faster than necessary. But, once I got home, the chicken nuggets (which were in an enclosed box) were still hot but the burger was lukewarm. Fifteen seconds in the microwave and problem solved. My double bacon cheeseburger with crispy onions and Shack Sauce was delicious! It had the delectable crispy edges that I go crazy over when it comes to smash burgers. My tummy can't usually handle fast food, but Shake Shack is one of the few spots I can take. There's something shamefully quintessential-American about grabbing a burger from a fast food spot, so I'm glad I still have a tolerable option thanks to Shake Shack.

    Keegan Z.

    I have been a Shake Shack fan since I first had it at their flagship store in NYC, and this location keeps up the same theme of delicious (albeit expensive) fare. I had been looking forward to this location's opening ever since hearing about it six months prior. They did a beautiful job with both the interior and exterior, and the drive-thru design is quite clever. This aesthetic in combination with their outstanding take-out/delivery boxes that help keep food warm without getting wilted are part of what has allowed their international expansion to continue unabated, finally coming to Richmond. I came here with a friend and found plenty of parking since this Shake Shack is the only thriving business in the shopping center it moved into. We ordered via the tablets to keep things easy, and since it was so busy we had to take a dirty table (no problem for me, I used to work in food service so had no qualms about cleaning it myself). We waited for quite some time and finally got our orders, which were unsurprisingly delicious and worth the wait. They have the crispiest fries imaginable, and the shack sauce is to die for. Ultimately, the food and aesthetic of the place are what make it so popular, because it certainly isn't the pricing (very expensive for what you get, not a great value), service (average), or speed (we waited 20 minutes for two burgers and fries). Shake Shack serves a very narrow band of clientele: folks who want to avoid fast food but don't want to go to a top-shelf full-service burger place like Burger Bach. If you absolutely want the best crispy fries or are in love with the aesthetic, you'll like it here. Overall: 4.0 stars ---- Pros: - Delicious burgers and outstanding fries with shack sauce. - Very upscale aesthetic, love the design both inside and out. - Great container design, helps keep food pristine no matter the length of the journey it has to take. Cons: - The value is a tough sale: small burger and fries for around $16, so full-service pricing for a fast casual experience. - When they're busy, prepare to have to nab a table quickly and wait 20 minutes or more for your food.

    Lisa G.

    Why?! Y'all do yourself a favor and get your burgers and fries from a mom and pop joint somewhere else. We got here at just the "right" time since we did not have to wait to get a parking spot or kiosk. It did take 17 minutes to get our food. And that food was awful. Two small bacon cheeseburgers, one cheese fries, one bottled water, and one shake cost $35. Not worth it. The cheese on the cheese fries tasted like boxed Kraft, macaroni and cheese sauce. Zero flavor and runny. The burgers were essentially Wendy's. Just go to Wendy's if you want this. The fries are crinkle cut and taste like frozen and baked like you'd make at home. Service was friendly. The line is more to control the busyness of the kitchen, than traffic. They shut the kiosks down to slow down orders so the kitchen can keep up. They hold you at the door for the same reason. I have no desire to ever return. Even the shakes are just shakes. Nothing special. And the food gave me a headache, and I never get headaches. Nope.

    Chocolate Shake
    Emmalee W.

    Burgers- not very good, lots of grease, very thin patties Fries- AMAZING!!! Super good, not too salty, needed sauce though Shake-chocolate shake... I have no words.... So good... yes. Also, service was very good with nice people, not terrible wait time.

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    1 month ago

    Hamburger was okay even though pricey, french fries were cold, not even lukewarm, disgusting, hot dog was best part of meal..

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    Tried the shroom burger. The spicy cheese fries are to die for. Finally trued the dubai chocolate shake.OMG it was worth every penny.

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    Ask the Community - Shake Shack Willow Place

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    Eazzy Burger

    Eazzy Burger

    4.3(169 reviews)
    2.0 mi•Scott's Addition
    •$$

    My family and I were in town for a few hours on an errand and found Eazzy Burger on Yelp as we are…read morehuge burger fans. Parking in the area is a little difficult and Sunday at lunch is no different. We were able to find street parking a few blocks down and were happy to enjoy the Spring weather. Eazzy Burger is a bit off of W Leigh St but adjacent to Ardent Craft Ales. The shared outdoor patio was casual with a contemporary flare and filled with Richmond 20-somethings. We easily found a table, put our things down, and headed in to Eazzy Burger to place our orders. The first thing I noticed is how creative the menu is! Craft burgers with a variety of options... everyone will find something they like. You place you order at the counter and then wait at your table until they call your name so be prepared! It took about 20 minutes (10 minutes less than what they told us!) for our 5 top to get our orders. The burgers were massive and the fries were cooked to perfection. An order of fries was missed but when I mentioned it to the expeditor at the counter, he was quick to remedy the situation. All in all, a 5 star experience!

    Got to try this place out finally, been meaning to come here shortly after they opened. I love a…read moregood smash burger, but it is refreshing to have a regular juicy burger every once in a while. It seems every new burger place in Richmond is going for a smash concept nowadays. I tried the chile relleno burger, my coworker got the eazzy burger, and we split the southern clucker. We bothe enjoyed our hamburgers. The southern clucker was really good but I kind of wish the fried chicken thigh was crunchy, the breading to the chicken was soaked with an amazing sweet honey sauce though so I can't complain too much. The girl taking our order was really nice and the restaurant itself was clean and looks great inside. Definitely will be back here to try some other menu items.

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    Interior

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    Lunch. Supper! - The Last Stand

    Lunch. Supper!

    4.4(2.3k reviews)
    2.1 mi•Scott's Addition
    •$$

    We had a great meal here! The Garden Sampler Board was a fun twist on a traditional charcuterie…read moreboard, and we really enjoyed getting to try a variety of everything. Our entrees were equally as tasty. I ordered the salmon and it was done well! My only personal preference would be to swap the green beans for the collards next time--the green beans just weren't cooked quite the way I prefer. That said, everything else was really enjoyable. Overall, a great meal at an equally great price. We were pleasantly surprised to walk out for under $65 without ordering drinks. Definitely felt like a great value, and we'd happily come back!

    Food was good service was horrible…read more We went in and they told us that it would be 15 minutes for a table, fine, I indicated we wanted inside , since the heat index was 105. There is a huge empty booth right in the front across from the hostess stand, no one was sitting there, we asked if we could sit there for just a moment to cool off in the AC- we were rudely told no we had to wait outside. The next family in line included 2 elderly women and a baby all dressed gorgeous, they also were told they had to wait outside in 105 weather. After about 20 minutes of waiting, (I was just going to tell them to forget it) they said our table was ready. Well, instead of inside with AC as we requested we were seated in a gazebo porch area that they claimed had AC. By this time we were so desperate for cool, we didn't argue that we had requested INSIDE not whatever this room was. It ended up being like sitting in a tuna can. So uncomfortable, my husband and bro in law just went and sat in the car with the AC blasting. Waitress was sporadic to put it nicely. Meanwhile, back inside the booth across from the hostess stand was still empty. Food was fine. But I don't think this place will be around much longer.

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    Lunch. Supper! - Bar

    Bar

    Lunch. Supper! - Pimento cheese & fried green tomatoes

    Pimento cheese & fried green tomatoes

    Lunch. Supper! - Even the water is cool!!

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    Lillie Pearl - Dads Breakfast Sandwich

    Lillie Pearl

    4.5(774 reviews)
    4.2 mi•Jackson Ward, Downtown
    •$$

    Lillie Pearl was pretty good, but not good enough for me to rush back. I think they may have been…read morehaving an off night. Their famous short rib egg rolls were a bit burned on the outside so a bit dry on the inside. They did have a very good sauce served with them that pretty well covered the flaws. We also got the sweet potato corn bread. It was tasty, but fell apart just a little too easily. I had to eat it with a fork. The risotto that came with my duck leaned a little too far to the mushy side. The duck itself was really good. My niece had the salmon, and she had no complaints. She said she had the leftover last night as a sandwich and that it was delicious. Service was excellent. No notes.

    I went here with a large group of girls for lunch on a weekend. They had plenty of seating and we…read morewere sat upstairs. The restaurant was clean and nicely decorated. We had the option of getting brunch or the regular lunch menu. I ordered the OG chicken sandwich and it was amazing. The chicken was full of flavor and juicy and I liked the sauce that came on it. The only complaint I had was the service. The server wasn't bad but he also wasn't good. It almost felt like he did not want to come to our table. He forgot to put in the order for one item that my table asked for. We had to flag him down to ask for refills or things like the check.

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    Lillie Pearl - Top floor decor and portrait wall

    Top floor decor and portrait wall

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    Roasted Heirloom Baby Carrots Dinner

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    First floor dining

    Liberty Public House - Chicken benedict

    Liberty Public House

    4.4(324 reviews)
    5.9 mi•Church Hill
    •$$

    Liberty Public House prides itself on being a lesbian-owned restaurant in Richmond, which is very…read moreevident in the decor- rainbows everywhere, which I love! It's a very popular restaurant, so today, when we entered, while we were greeted right away, there was a 30 minute wait. The time actually went by relatively fast, and by the time we were seated, large cups of ice water were already there at our table, as well as a carafe to refill them. There's no physical menus, instead you scan a QR code which brings you to their menu. They have lots of drink options, including several specialty cocktails, beers, and ciders. Our waiter was super sweet and attentive, and the food came out relatively quickly. For my drink, I ordered a local cider from a Virginia ciderie, as well as the It's A Wrap, which has cheddar, ranch, mixed greens, tomatoes, onions, peppers, and your choice of protein (I got tofu). I also got a side of the Mac and cheese, which I could tell was made in house. Super creamy and flavorful with a hint of spice. My wrap was also insanely good! I'm impressed by the amount of vegetarian options here. Any burger can be made both gluten free or vegan, and the choices of protein make it more accessible for everyone who comes in. I'm really happy we were recommended this place!

    We have had LPH several times and although I think it is a hit or miss when it comes to service, we…read morehave had sold experiences every time. The food won't necessarily blow your socks off-- however it is consistently good, a lot of vegan/gluten free/etc options, lots of cocktail and beer options, and even the pickiest of eaters could find something they enjoy there. Our waiter this last time was outstanding. I noticed on their menu they also have specials including Thursdays where they do a hot chicken sandwich and beer for a cheaper price. They also have a solid happy hour.

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    Liberty Public House
    Liberty Public House - Beach bowl with salmon

    Beach bowl with salmon

    Liberty Public House - Drip coffee

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    Drip coffee

    Burger Bach - North Lamb Burger

    Burger Bach

    3.5(832 reviews)
    2.4 mi•Carytown
    •$$

    The first time I came here, I was visiting from FL. We sat in their dining area to the left and I…read moreremember feeling that this burger was like butter. The best I've had. On this visit, I now live here and finally came back after 3 years. We were seated in their main dining area which made the experience for me totally different since we were cramped and by the door. We ordered our burgers and chicken sandwich and it was delicious, but just didn't have that same impression. Don't get me wrong food was good. It was just different. The thing I love here is the sauce options you can get with your order. Don't skip on trying them. Their burgers come with a salad and I wish there was another option like small fries or chips. Paying additional for fries makes the burger too expensive. Overall, I do recommend Burger Bach especially in Carytown where you can walk around afterwards. Just hoping they rethink those sides.

    Since they have a parking space, parking was not a problem even though it's in Carytown. Walked in…read moreon a Sunday evening. Got seated right away at a corner which was cozy. It was not busy at that time and noise level was less than average. Our server was okay; her resting face made her appear serious and unapproachable. The Green GOAT was okay for me. It had New Zealand lamb, cilantro sauce, goat cheese, grilled green apple, and chimichurri. The fries were regular; nothing special. No desserts here.

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    Burger Bach - North Lamb Burger and side salad

    North Lamb Burger and side salad

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    Shake Shack Willow Place - burgers - Updated September 2026

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