Good quality food as other locations. I was grateful that it was open on a holiday and in a terrible weather. Huge parking lot in the front. Spacious seatings. You can place order at kiosks or by the counter. Food took a while to come out. They might be short staff on holiday + crazy rain (7/4). Nevertheless, food was good. I had the ShackBurger Lettuce Wrap (Good fit menu). First time having it. It is good for late dinner. No carbs at least. read more

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We came here to grab some shake burgers for dinner. I was really happy to see the store open late since it was July 4th. [[HIGHLIGHT]]The interior of the store was very nice, it was clean, organized with wooden tables for dining-in.[[ENDHIGHLIGHT]] We used the self ordering kiosk to put in our order. Prices were similar to other locations. I got to use the free drink promo for a mango lemonade. The order took longer than usual to be ready. After waiting for a while, I decided to go to the counter to check and found our order was just sitting on a tray. The staff didn't bring it to the designated table, though they did it for other patrons later. The burgers, fries and mango lemonade, all had delicious taste, the all familiar shake shack flavors. Apart from the lapse in service, we had an excellent family dinner at this location. read more

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The cheese fries and cheeseburger are fresh and tasty! The lettuce and tomatoes are always fresh and crisp. The burger is alwavs moist and iuicv. read more

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I love Shake Shack and have lived three minutes driving distance away since they opened, but I avoided this particular location due to the overall poor reviews. That is until a couple of nights ago when I had quite the craving for a hot dog. I debated between Cookout and Shake Shack, ultimately choosing the latter. It was later at night, so perhaps it not being peak meal time helped with my wait time. I drove up to one of their ordering areas, placed my order, and paid with Apple Pay right there. I ordered a hot dog combo with fries and a Coke, as well as their fried pickles with ranch. Everything was hot and very tasty. The craving was satisfied....for now. Especially in the summer, hot dogs are my weakness. I'm sure I'll be back soon for a shake too. read more

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[[HIGHLIGHT]]The positives of this place is that they have great parking and a lovely ambiance walking in.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The entire restaurant is clean with an open concept.[[ENDHIGHLIGHT]] I ordered for pick up on a weekday evening which took about an hour from ordering to be ready. It was my first time ever trying Shake Shack and I had their Black Truffle Burger, Fries and Chicken Bites. They were out of most of their seasonal shake options and all of the flavored lemonades. They do not offer combos so I had to purchase each thing separately. Once I received my order, I was immediately underwhelmed by the size of the items for the price I paid. The fries come in one size for about 4.50 and my single burger was around 11. Compared to other fast casual restaurants like Five Guys who have similar pricing structures. The quantity did not match, the amount of fries you receive is equivalent to a small anywhere else. Which is fine, just not worth the cost. The burger was delicious but inconsistent, I ended up having bites that were seasoned perfectly and had a good amount of the additional condiments that come with the Black Truffle Burger and other bites that were dry and clearly didn't get seasoned properly. The Chicken Bites were a complete no from me and I could not reccomend them to anyone. They were extremely salty and coated in grease. Each bite felt like biting into a poppable pod filled with oil. [[HIGHLIGHT]]Overall, Shake Shack has the ambiance down pat and I could see myself thoroughly enjoying eating in.[[ENDHIGHLIGHT]] The staff was also very kind and attentive. The pick up process could be more streamlined and I would like to see more consistency across the food items since the burger was pretty good, but the chicken bites were not. I may return to try their shakes as they have some interesting seasonal offerings if they become available again. read more

Shake Shack Willow Place - Burgers Near Me - Richmond, Virginia

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My wife ordered 2 chicken sandwiches and 2 fries via Uber Eats. When the food was delivered we only got the fries and a bill for $24. It probably wasn't the Uber driver because he can't inspect the bag. The fries were good, but very expensive. read more

Shake Shack Willow Place - Just the fries. - Burgers Near Me - Richmond, Virginia

You pay dine in restaurant money for fast food food. Not worth the $20+ I spent for a burger, fries and a tea. Plus you do your own order from a tablet. Order, pay for it and tip, all yourself from a tablet (they do have an order window but I didn't see anyone working it until I was leaving the counter ). I'll start with the good. Organic unsweet tea was great! Clean and fresh. Crinkle cut fries were crispy and hot. I'll be back for them both again. [[HIGHLIGHT]]Also the patio was nice with patio lights and music and cleaner than the inside.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Inside looked like people had been spilling drinks and they were never properly cleaned up.[[ENDHIGHLIGHT]] They do bring the food to you but make sure you grab your own napkins, utensils, ketchup, etc before you sit down. They don't put any on the tray for you. Now the not so good. I bought the truffle parmigiana fries (you pay extra for those). Didn't taste any truffle oil and thought I received the regular fries until I notice a FEW pieces of parm on them. I couldn't taste that either. I was excited to try the big, juicy looking truffle burger. Ordered the single because doubles are usually way too big for me. The burger you get is NOT the burger in the pictures. It's TINY. So tiny and the patty is so thin. Then all of the truffle sauce and fried onions were only on one side of the burger. After the first bite, I tried redistributing them but there wasn't enough on the burger to even redistribute. Doubt I will be back unless I'm craving a fry fix. read more

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We usually don't frequent chain restaurants except on long car trips, but we were hungry for a smash burger but wanted something quicker than a "sit down" restaurant, so gave Shake Shack a try. [[HIGHLIGHT]]The space is very nice. Light and airy, with plenty of seating[[ENDHIGHLIGHT]]. Service was friendly and quick. We LOVED the burgers. Cooked to order, very meaty taste, with a perfect soft bun. We tried the regular Shake Burger, me a single, my husband a double. Toppings were tasty without overpowering the delicious beef flavor. Their crinkle fries are just fine. Crisp and salty, but nothing to go "wow" over. Still a good accompaniment to the burgers. Shake Shack may be fast casual, but it's not inexpensive. Two burgers, one order of fries, and two iced teas cost $35. Worth it for a splurge when you don't have time for a full service restaurant. read more

Food is good. It's a little pricey but very good. So are the shakes. The service is consistently soooooo slow. 1 car, 5 cars. Doesn't matter. Don't go if you're in a hurry. Does not qualify as "fast food" read more

I recently ate here & was quite disappointed. The food was overpriced for the quality & portion sizes. The french fries were cold & limp not at all what I expected. The burger was smaller than anticipated resembling more of a kid's meal. Overall I wouldn't return. Hope they can improve. read more

Stopped by here for a quick bite and ordered the Smoke Shack burger. It was a cheese burger with bacon and shack sauce. It was a relatively small size burger. The meat tasted great, shack sauce was quite good, although personally not a fan of the cherry pepper(tasted good, but didn't mesh well in the burger ). The burger ended up costing $9 which is a little pricy for "fast food" but it did taste better than other fast food spots. Overall a solid fast food burger. Food: 6.5 Staff/service: na Value: 6 Overall: 6.1/10 read more

Shake Shack Willow Place - SmokeShack - Burgers Near Me - Richmond, Virginia

Well, I didn't actually eat anything since I didn't want to wait over 30 minutes for fast food. When I was walking towards the door a woman in the parking lot with 2 children warned me that she waited 45 minutes for her food. When I entered there were a bunch of people just standing around waiting. I glanced at some of the tables which had people and a majority of them were sitting there with no food. Looking over towards the kitchen area, there was one employee prepping food while another employee stood there watching. I would hope that person was training but who knows. I did see another employee behind the counter just wandering around. I didn't bother to order and just left. I'm not sure what's going on with this location. It could be bad management, bad employees or what? It's night and day compared to the experience you receive when you go to Chik-Fil-A. read more

Shake Shack Willow Place - Burgers Near Me - Richmond, Virginia

Burgers- not very good, lots of grease, very thin patties Fries- AMAZING!!! Super good, not too salty, needed sauce though Shake-chocolate shake... I have no words.... So good... yes. Also, service was very good with nice people, not terrible wait time. read more

Shake Shack Willow Place - Chocolate Shake - Burgers Near Me - Richmond, Virginia

Shake Shack is my favorite fast food place for burgers. We used to go here all the time in Miami or on trips to NYC. I got so excited when they finally opened in Richmond. It's located in Willow Lawn, it's not too far of a drive/bus ride to get to from downtown. There is a parking lot with a lot of spots. If it does overflow, there is more parking not too far away. I love the inside and outdoor space of this Shake Shack. It's pretty and has a lot of seating options. The most exciting thing for me was learning about the non-dairy shakes. They taste exactly like a normal shake, but without the tummy ache for lactose intolerant folks! I got the chocolate one and adored it. We tried their white wine and their rose wine too. Do note they are on the cheap side. I also ordered the normal Shack Burger like I usually do and loved it. The fries have never been my favorite at Shack Shack (they're a bit airy), but I still order them because they complete the meal and are fun to munch on. If you haven't had Shake Shack, I highly recommend it. read more

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Long story short, I love Shake Shack, perhaps more than any one person should and despite its shortcomings. This was my first time using the drive-thru at this recently opened location (RVA's first). There was nobody in line which was a stark contrast from my visit during opening week when the lines were around the corner, spilling onto Broad Street. The guy who took my order at the speaker was a bit hasty and impatient. I barely had a second to even look over the menu when I pulled up, but luckily I knew what I wanted. His unnecessary sense of urgency only prevented me from ordering more than I planned, so perhaps that was a good thing, lol. It's so nice that there's a pay terminal at the same window where you place your order, plus it has tap to pay. When I arrived at the window, there were two employees standing with their backs leaning against the window. One opened the window and asked me my name, and then closed it. A third employee approached the window a minute or two later (with the same two young ladies still standing with their backs pressed against the window present) and asked me my name again and then handed me my order. I'm not sure wherein lied the disbelief about my name, and I'm wondering why one of the young ladies who was standing there seemingly doing nothing couldn't have relayed that info. The service was a little off-putting simply based on the unprofessional demeanor and too chill attitude of the employees, but not enough to truly irritate or annoy me. They were nice enough. I've never liked Shake Shack's mouth-wide-open paper bags, especially because the burgers don't typically come in enclosed boxes as they just come in a paper sleeve. Your food gets cold way faster than necessary. But, once I got home, the chicken nuggets (which were in an enclosed box) were still hot but the burger was lukewarm. Fifteen seconds in the microwave and problem solved. My double bacon cheeseburger with crispy onions and Shack Sauce was delicious! It had the delectable crispy edges that I go crazy over when it comes to smash burgers. My tummy can't usually handle fast food, but Shake Shack is one of the few spots I can take. There's something shamefully quintessential-American about grabbing a burger from a fast food spot, so I'm glad I still have a tolerable option thanks to Shake Shack. read more

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I have been a Shake Shack fan since I first had it at their flagship store in NYC, and this location keeps up the same theme of delicious (albeit expensive) fare. I had been looking forward to this location's opening ever since hearing about it six months prior. They did a beautiful job with both the interior and exterior, and the drive-thru design is quite clever. This aesthetic in combination with their outstanding take-out/delivery boxes that help keep food warm without getting wilted are part of what has allowed their international expansion to continue unabated, finally coming to Richmond. I came here with a friend and found plenty of parking since this Shake Shack is the only thriving business in the shopping center it moved into. We ordered via the tablets to keep things easy, and since it was so busy we had to take a dirty table (no problem for me, I used to work in food service so had no qualms about cleaning it myself). We waited for quite some time and finally got our orders, which were unsurprisingly delicious and worth the wait. They have the crispiest fries imaginable, and the shack sauce is to die for. Ultimately, the food and aesthetic of the place are what make it so popular, because it certainly isn't the pricing (very expensive for what you get, not a great value), service (average), or speed (we waited 20 minutes for two burgers and fries). Shake Shack serves a very narrow band of clientele: folks who want to avoid fast food but don't want to go to a top-shelf full-service burger place like Burger Bach. If you absolutely want the best crispy fries or are in love with the aesthetic, you'll like it here. Overall: 4.0 stars ---- Pros: - Delicious burgers and outstanding fries with shack sauce. - Very upscale aesthetic, love the design both inside and out. - Great container design, helps keep food pristine no matter the length of the journey it has to take. Cons: - The value is a tough sale: small burger and fries for around $16, so full-service pricing for a fast casual experience. - When they're busy, prepare to have to nab a table quickly and wait 20 minutes or more for your food. read more

Shake Shack Willow Place - Burgers Near Me - Richmond, Virginia

Why?! Y'all do yourself a favor and get your burgers and fries from a mom and pop joint somewhere else. We got here at just the "right" time since we did not have to wait to get a parking spot or kiosk. It did take 17 minutes to get our food. And that food was awful. Two small bacon cheeseburgers, one cheese fries, one bottled water, and one shake cost $35. Not worth it. The cheese on the cheese fries tasted like boxed Kraft, macaroni and cheese sauce. Zero flavor and runny. The burgers were essentially Wendy's. Just go to Wendy's if you want this. The fries are crinkle cut and taste like frozen and baked like you'd make at home. Service was friendly. The line is more to control the busyness of the kitchen, than traffic. They shut the kiosks down to slow down orders so the kitchen can keep up. They hold you at the door for the same reason. I have no desire to ever return. Even the shakes are just shakes. Nothing special. And the food gave me a headache, and I never get headaches. Nope. read more

Shake Shack Willow Place - Burgers Near Me - Richmond, Virginia

[[HIGHLIGHT]]When I say this place was spotless I truly do mean it. Everything was hospital clean[[ENDHIGHLIGHT]]. When you walk through the door there are 4 ordering screens, and one space to order from the counter. There was not a designated cashier standing there at all times, but if anybody walked up, someone definitely made sure to stop and see what they needed. The ordering system was simple to use and displayed wonderful clear large pictures. There was also an over sized menu printed on the wall that was easy to read. After ordering you take a plastic number and add it to the end of your order. I went took a seat by the window and waited about 10mins for my food. [[HIGHLIGHT]]There is outdoor seating and two tvs in the eating area.[[ENDHIGHLIGHT]] Everything was good but not great and definitely not worth over $15.00 in my personal opinion. I would come back if someone invited me but I don't think this is at the top of my list to come back alone. read more

Shake Shack Willow Place - BBQ Cheese Fries - Burgers Near Me - Richmond, Virginia

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Yesterday was the opening of Richmond's First Shake Shack. Surprisingly we waited in line for 15min and got our food within 20 min after ordering. If anything this was the first time I've experienced fast service on an opening. I ordered the shake burger and for some reason it was tasteless. The burger was a little over cooked and the shake sauce didn't taste as it usually is. My cheese was melted in the burger probably because it was over cooked. It could be due to opening day, and lines were long. But it wasn't bad. Around $7 I also got the Veggie burger and it wasn't bad. It had different flavors but definitely did not taste like a burger haha! Around $8.5 The spicy cheese fries was extremely tasty but unfortunately forgot to get the side of ranch. That's fine because I forgot about it but it was tastyyyy!! Around $5 Also got the chocolate milkshake ($6) and it was a typical milkshake. The Oreo milkshake did not taste good. Would not recommend it. ($7) read more

Shake Shack Willow Place - Burgers Near Me - Richmond, Virginia

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We finally were able to try this place and it is now my favorite fast food burger place in Richmond! We went for lunch around 11:45 and the lines were short and our food was delivered quickly (the drive thru line was also short). The food was delicious - the burgers are smash style and had great flavor. The staff was really nice and friendly and they have two tvs inside of you want to watch a game while eating. They also have beer available. So glad there's a Shake Shack in the area and it seems like they have worked out all their newly opened kinks! read more

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I ordered through Uber, which provided good service. This was buy one get one free per the website. The second buger didn't arrive. The fries were supposed to include spice additions and a sauce, also did arrive and the fries were cold and below average....don't waste your money. THe manager also was unhelpful. There are way better versions of smash burgers....shake shack is not good, below average. read more

Tried the shroom burger. The spicy cheese fries are to die for. Finally trued the dubai chocolate shake.OMG it was worth every penny.

The new Shake Shack is a must! A group of friends and I really enjoyed trying the burger franchise a few weeks after it first opened and the food was delicious. Between their burgers, fries, custards, lemonades, and milkshakes, we each really enjoyed our order. I even ordered the chicken nuggets and honestly think they rival Chick-fil-A! I also highly recommend trying their signature Shack Sauce. It's fantastic! They have tables & booths indoors as well as outdoor seating. However, I will warn you that if you go on a weekend, especially during these first few weeks of their opening, you will need to be willing to wait a little while for your food. Even two weeks into their opening, the line is out the door constantly during the weekends. But even with the large amount of customers, the servers were really kind and helpful. Additionally, our orders were 100% correct. I certainly think you should give the fast casual burger place a shot! read more

Shake Shack Willow Place - Chocolate custard, Shack Sauce, Chicken Bites - Burgers Near Me - Richmond, Virginia

The food was great and the service was great. The digital order system isn't the most user friendly for those who have allergies, but the staff stepped in very quickly to assist! I got the gluten free bun and it was one of the better tasting gluten free bun options I have had! The atmosphere was very fun and clean. They have a great outdoor space as well! Of major burger chains, this is the best one in Richmond! read more

Shake Shack Willow Place - Burgers Near Me - Richmond, Virginia

I was pleasantly surprised with Shake Shack. The last time I had them was literally a decade ago in white oak village, and my memory of them was lukewarm, underwhelming fries. I don't even remember what else I had because those fries were so blah. But... wait there's more... this t8me around, I noticed a new spot opened up on m6 side of town near target and home goods on broad street, and I was temped, hungry, and thought.. why not? When I tell you... it was awesome.. I mean... seriously. I loved the neat little drive through set up, paying at the order board, and rolling around to grab m6 food. Yeah.. it was quick and easy. Now.. onto the food... I chose the veggie shack because I don't eat beef, and it was so good. I was so nervous, it it was great. The fires were crispy and hot, and I went home hungry and happy. read more

I honestly think they bring shame to the Shake Shack brand.. I've been quite a few times to their DC location near Capital One which is way busier, however way better and more efficient. I placed an in app pickup after receiving a promo from T-Mobile. The order was ready before the estimated time which would've maybe been okay if I was actually able to get it when we went in but it took so long by the time we got our food it was cold, & they mixed up the other person I was with's order with someone else's. read more

First visit to this restaurant. The service was very slow and the food was enjoyable. It's a typical fast food type restaurant with a different variety of hamburgers than what is found at the other major chains. My wife and I had a chicken sandwich rather than a hamburger along with fries. The sandwich was enjoyable, but nothing special and the fries were typical fast food fries. I will probably give this chain another chance to win my loyalty. One of our adult children who joined us for lunch, had a milkshake and they said it was quite good. read more

I've been a fan of Shake Shack since I paid my first visit to one of their Las Vegas locations.  It's been a busy year, and I haven't visited any of their locations in 2023, but recently I was hungry, saw this location and decided to stop in for a quick bite. What they serve here is decidedly NOT health food, but it sure hit the spot!  To begin with, the   cheese fries are so darn good they ought to be illegal. The burger itself was cooked just right, and got my day started off with a bang! My food came out in less than ten minutes, and as fast-food places go the vibe here is great - I'd recommend it to anyone looking for a tasty burger and fries :-) read more

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Why am I waiting at the window for 15 minutes for 1 order of Nuggets? Not even a combo. I haven't been greeted to even pay.. I thought the person's order ahead of me was holding up the line. Nope! Then, this girl finally opens the window and says "WHATS YOUR NAME, AGAIN?!" Just tacky. With her hand out to take my money. And gives me my bag while taking another order. Never even said Thank you. Super trash. I'm good on this store. Stay away if you need FAST food. The nuggets / bites were good though! read more

I have to upgrade my initial review because today on a Thursday at 12:30 it was less crowded and faster service this time! The tables do need cleaning (we cleaned out own - I carry disinfectant wipes everywhere I go)! So hopefully this will be the norm now! We got our food in about 12 minutes and everything came out delish! read more

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Been there twice and the food just isn't good at this location. Burger is super small, topping and sauce were only on one side of the burger and in the bag - BOTH times. The Shake Shack in Midlothian is good so I'd recommend making the drive or going to Smashed RVA or Beauvine Burger. Honestly one of the worst burgers I have ever been served. Just sad read more

Don't see the appeal of Shake Shack! Their order system is not logical! Have to put in a number from the table sign-half that are broken- they were out and had to go ask for a number! I thought the hamburger to be terribly salty! I could not believe on a single patty burger and a shake i spent 15 USD! I will not return for a burger maybe a shake! I also don't like the automatically addded a tip! read more

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I tried to like this place, I really did. I had only ever tried the baltimore location on an insanely busy weekend before a music festival and I was told that they were just too busy for me to really experience them. So, when they announced they were opening a location in Richmond down the street from my office, I was a little excited - big mistake. I came here at 3pm on a Thursday and the line was out the door. They've been open for a while so I figured it was due to popularity or good food rather than the excitement of a new chain popping up. Myself and another person waited for around 15 minutes in line. It probably wouldn't have been as long but only one kiosk was working and they had someone taking orders on the kiosk, not even self service. Once we got to the counter, it was so loud we had to yell our order at the poor woman working just so she could hear. In the midst of it all, I forgot to order a gluten free bun, which they do offer. My fault. In total, two double ShackBurgers, two fountain drinks, and two fries, one add cheese and bacon, cost us $60. It cost $60 for the most mediocre, tasteless burger I've ever eaten in my life. I do not and did not have Covid, and everything else I eat is fine, so I know this was the restaurants failing. Even the fries had 0 flavor. Not even needing salt-just tasteless. My partners bacon cheese fries were similar-tasteless. The "cheese" sauce was watery and runny and didn't taste much like cheese at all. Even a slice of Kraft American cooked on top would have been better than whatever this was. We left disappointed and $60 poorer for one of the worst meals I've ever had. Take your money and go to Beauvine if you want a delicious, pricier burger. read more

Shake Shack Willow Place - Double ShackBurger - Burgers Near Me - Richmond, Virginia

STAY FAR FAR FAR AWAY from this disorganized mess for the next few months. Tried going several times over the past few days and they always had lines out the door into the parking lot. Had some time today to go - line was short and not out the door like the other days. Coolness! After waiting in a line that snaked thru the dining room for 15 minutes and getting near the ordering counter, an employee in an apron came and ushered everyone in the inside line to a new outside line. After moving the inside line to the back of a new outside line of people who had just arrived, I asked the employee about the logic of moving the everyone who had been in line first to the back of newer people - they simply answered they needed to clear the dining room. Sorry, Shake Shack - tho your burgers, shakes, and fries may be blessed by the burger gods - not standing in line for 20 min only to be shoved to the back of a newer line to wait another 20 min at lunch hour. We'll give you another try when you decide to get your act together. Seriously, how hard is it put up those theater line stands and station an employee out front to direct people to queue up? read more

Shake Shack Willow Place - Burgers Near Me - Richmond, Virginia

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Finally visited shake shack after having to wait because the line would be out this world . And now I see why ! The service Mrs was really nice and helpful ! They bring your food to you and refill your drinks ! There are inside and outside seating. They also have kiosks of the lines are too long. And now to the food ! You know I had to over to it lol . I order the shroom burger , the chicken shack sandwich with bacon and tomato added . Double stack smoke house burger with spicy cheesy fries and strawberry lemonade. WHEN I SAY EVERYTHING WAS A 10/10 omg it really was . My husband had the shroom burger which is a mushroom burger and he liked it . The chicken sandwich was cooked to perfection. It was seasoned , juicy and the bun was super soft . It also came with this herb mayo and it just took everything to another level. The double stack smoke house burger was delicious as well , it had chili peppers and it was amazing!!!!!!!! And it paired well with the spicy cheesy fries . And finished it off a crips strawberry lemonade. Everything was delicious ! Y'all have to come and try it this place out !!!!! Come following on TikTok (eatwitme) read more

Shake Shack Willow Place - Burgers Near Me - Richmond, Virginia

Visited this new location midday & it was steady traffic in & out but moving quickly. Ordered a single cheeseburger which is a womping $6.29!!! Keep in mind everything is à la cart. added cheese fries +$4.99 and a small drink $3.69. Everything came out quickly and taste fresh or made to order. The burger was average.. with cheese melted on top. For $17 per person / meal this will not be somewhere I go often mainly because of the price. The 2 drive through are convenient for when they are busy and the it's in a prime location, they are doing construction in the shopping center to add additional places nearby. read more

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I stopped by on my ride back to the DC area. I was shocked to see a Shake Shack with a drive thru! I just had to stop. The food was absolutely delicious. I love how their fries are crispy on the outside and soft inside, and the burgers literally melt in your mouth. The staff at the drive thru were kind, they gave me time to look over the menu. I can't speak to the inside ambiance, but it's a new shake shack and it's very nice on the outside. 10/10 recommend. read more

Waited in the second drive through lane watching 5 cars go through the other lane whilst being ignored. When they finally answered our lane, they complained they weren't supposed to be working that lane. Pricey for being a small portion and subpar taste. See attached photo for the joke of a portion of shack sauce. Will never be returning to this establishment, don't believe the hype. read more

Took over 35 min to get 4 simple cheeseburgers. Mine was charred beyond the point of eating. There is no staff out front, it is self order on a screen, which is fine but they put the drinks behind the counter so you can't even enjoy a drink while you wait for your food. Premium price for subpar food and service. read more

Shake Shack Willow Place - Cheeseburger - Burgers Near Me - Richmond, Virginia

The excitement of RVA finally getting it's much anticipated first Shake Shack came a few weeks ago. I decided to give it some time before visiting the newly opened location near Willow Lawn. The service was pretty good they definitely seemed to be well staffed. The food is always good! I was glad to not have to wait on long drive thru lines. It is important for people working the drive thru to pay attention so customers aren't waiting to order forever. They do offer the double drive thru which is nice. I went on July 4th and it wasn't too busy although I can only speak on my drive thru experience. Inside did look more busy. I was disappointed when I came here for the chicken sandwich and they notified me that they didn't have any chicken left in stock so the only real option were burgers and fries. It would be helpful for staff to remind you that you can add toppings on some of the burgers. All in all it wasn't a bad experience they still have kinks to workout, but I am thankful that we finally have a location up and running! I'm a fan of other locations and believe this location will get there also! read more

Shake Shack Willow Place - Burgers Near Me - Richmond, Virginia