I came in for lunch once after an appointment down the street. The staff were patient and polite. They weren't particularly busy when I came in, but they had a steady number of customers coming in. I ordered a well-done little cheeseburger with pickles, grilled onions, onions, grilled mushrooms and jalapenos. I also got a fountain drink and cajun fries. The fries are always good, my favorite item on the menu. The cheeseburger was pretty good, too. The restaurant didn't get too packed, so I did sit there for a good bit just reading a book. It didn't get too loud or anything, and the staff kept the tables clean after dine-in customers leave. Overall, a pretty solid experience. read more

Hands down the best burger ever! The friessss doe they are goooood! And the cooks and the cashier are supper sweet and serviceful! It's actually nice to come in and order food here read more

Five Guys - Burgers Near Me - Richmond, Virginia

See all

This is the best Five Guys in the country, they have the best service and they are faster than fast food. They hustle, before we had even paid our bill the shake we ordered was ready. 5 stars across the board. We've given up on Shake Shack because it takes forever and is never cooked right. It's good to see that some ppl still take pride in their work. Kudos to the crew at Five Guys! read more

The couple times I have ordered from five guys were excellent, delivery excellent what I ordered from them was correct, and the food excellent, they give. You a lot of fries , which i love my and love my fries , thank you so much five guys read more

I love 5 Guys! The fast burgers are always tasty, made fresh on the flattop and just how I want it. Loads of fries and malt vinegar and peanuts are offered too. The best part? The bacon is always crispy! Always! No gross half cooked bacon. And the cherry on top is the very enjoyable variety of music. I've even heard the English Beat's "Mirror in the Bathroom" there! The service is very good. The cons preventing a 5-star review--the exorbitant prices now ($20 for a fast food burger is mind-boggling. This means I can't eat there very often). And my one milkshake was thin like chocolate milk. But I'm a fan! read more

See all

I ordered my food through the mobile app a cheeseburger & Regular fries. Everything went smoothly & customer service was good but once i arrived to my location i noticed that they barely added any french fries. the cup was somewhat full but nothing more than that. for a moment i thought it was the "little" cup size but no it was the Regular up size.... read more

Prices have gotten too high for a family of four. !! Food is always good and fresh French fries are a very generous amount read more

It's a burger joint...Can you honestly go wrong Five Guys? This place is one of the closest burger places close to my workplace, and has been there for me during my pregnancy cravings. The burgers are just delish and always hits the spot for me. Gotta love their bacon cheeseburger! I can never order the side of fries without going into a food coma - so go at your own risk! haha. read more

Another great experience at Five Guys! Always clean and courteous customer service. The manager gave me a complimentary milkshake when he learned my order was missing one. Five Guys gets High Fives all over!!!! read more

Five Guys - Burgers Near Me - Richmond, Virginia

See all

I could have sworn that I saw at least six guys working there when I went, but after leaving content with my lunch, I'll let it slide. --Food: I got a Little Bacon Cheeseburger and an order of Little Cajun Fries. First, let me say that if these are "Little", I'm afraid to get a normal or a large one. I was pretty full after eating these, and the fries took me almost 10 or 15 minutes to eat alone. - Little Bacon Cheeseburger: More or less what you'd expect. Not too dripping with grease, but you can also tell they don't use lean meat. Nor should they, it was delicious. - Little Cajun Fries: Cajun seasoning is delicious and I make it at home with spices and put it on fish, etc. I wish the fries were a little more crispy (and in fact I'd probably give Five Guys the fifth star had they been), but the seasoning was delicious. --Cost: I believe my bill came to about $8, although I don't exactly recall. It's a little expensive if you compare it to somewhere like McDonald's, but ultimately the burgers taste better so I don't mind spending a couple more dollars. --Atmosphere: The interior is much larger than the outside would lead you to believe. There are upwards of 20 tables and a nice waiting line stocked with free peanuts. --Service: Fast, courteous, and pleasant. --Overall: I realize it's a chain, but Five Guys is delicious. Not somewhere you could justify eating at every day, but if you're looking for a decent fast food burger, it gets my recommendation. read more

See all

I enjoy coming here about once a month, or every other month. The only reason I downgraded from a 5 to 4 star rating is the inconsistancy of the fries. Many times I come and get my burger and fries the fries have been different every time. They aren't as crispy as they usually are, they have been soggy, sometimes I get a lot of small pieces and sometimes they are burnt. I will still keep coming here, but might be wary of the fries or just get one of the small orders until they get back to the way they were. read more

Five Guys - Burgers Near Me - Richmond, Virginia

Been to a few locations never anything worth my time to post anything about, always felt it was pretty over rated. This location though. With limited time for work lunch i got a Hot freshly prepared loaded bacon cheeseburger and and fries. I was in and out in really quick time. Got back to my office and enjoyed this masterpiece... will be back. Thanks read more

The food is hood and greasy hot and delicious. Staff is friendly and up beat. Restaurant is clean. Overall great experience.

I love Five Guys. Call me crazy but they have the best burgers, especially for a chain restaurant. This is one of those places that I get the same thing every time I go there. I always go for the little cheeseburger, the way they do there menu is little means one patty, just a cheeseburger is 2 patties. The little cheeseburger is always more than enough for me. I get it with the sauteed mushrooms and grilled onions...my stomach is already rumbling just thinking about it!! The reason this got 4 instead of 5 stars is because of their fries..some people love them however, I just kind of find them greasy and soggy. They also don't come with the burger you have to pay for them separate. Don't worry though, the burger makes up for the fries. So I will definitely be back! read more

Five Guys - X - Burgers Near Me - Richmond, Virginia

Love Five Guys. This location isn't quite up to their customer service par, though it's still a cut above every other place in this price bracket. There's plenty of seating and parking, and they keep the place clean. For those who love toppings on their burgers, it doesn't get much better than here: pile them on for no additional charge! The mix-it-up machine provides a variety of drink options as well. Still hungry? Free peanuts will make sure that you leave full no matter what you order. Handy tip: they are extremely generous with fries. Two people can split a regular size easily and still both have enough. Overall: 4.0 stars ------------- Pros: - Great food at a relatively reasonable price. - Lots of parking make this location easily accessible. - Free toppings and peanuts really make this place a steal. Cons: - This location's service isn't quite as good as it has been at other ones, though it's still decent. read more

Today I visited the five guys in willow lawn where 2 men where working by there self, the hard work of these 2 men doing everything and fast with it while having a line was awesome! keep the great spirits! Great job Guys! read more

Swoon Burger Gets 5 Stars Every couple of years I get a craving for a Five Guys experience and head to this location. It's everything a tightly run business should be. Flash and Sass (with a good loud soundtrack) and a good product to back it up. Sure the beef isn't grass-fed, but you can taste the quality of the meat. Everyone is always upbeat and friendly and they seem to genuinely care, which is really not typical at fast food places anymore. read more

Five Guys - Cajun Fries vs Five Guys Fries vs Peanuts. Mmmmm. - Burgers Near Me - Richmond, Virginia

Five guys is a relatively safe choice in the land of burgers. You can't really go wrong with one of these. I will say that it would be better if they added some additional toppings though like avocado. Not the healthiest choice for lunch if you're health conscious, but no real complaints here. This location had friendly staff very welcoming upon arrival and pretty patient as I struggled a bit trying to decide on my burger toppings. Shout out to the guy standing behind me on line who was waiting to order though because he was also pretty patient. read more

Everyone I've met in Richmond asks me if I've tried this place. According to their wall, they've been voted best of places that sell burgers and fries. I also heard that their popularity is due to how "fresh" the burgers taste. Okay, I'll bite. Dislikes: The price. I'm not a fan of a place that makes you order the sides separately. $2.89 for an order of fries? Granted they did give me a decent portion, but I could have done without it. Neutral: There are peanuts everywhere. I guess to help you feel like you're getting more for your money, you can eat peanuts while you wait? Meh. Likes: They don't make the burgers until you order it. They were fresh and delicious. You have to order the additions (grilled onions, mustard, bacon, etc.) and I love being able to customize my burger. The wait wasn't that bad either. The location is large, the line was long, and I felt that it was a great atmosphere to hang out & eat with friends. Star Rating: I truly enjoyed eating here although I will say that I won't be back at my own expense. I think it's definitely worth a try just beware that you're not going to pay "fast food joint" prices. read more

See all

Very good burgers and fries, especially for a QSR. The burgers are fresh, and are made to order, and even grilled in plain site. Toppings are always fresh (and FREE)! The standard burger is actually double patties, and the small burger is a single patty. Not only are the burgers good, but the fries are excellent! Hand cut, and fried fresh. The fry sizes are double or triple the normal size, so a regular is plenty for 2 people. read more

Five Guys - Bacon Cheeseburger - Burgers Near Me - Richmond, Virginia

Came in for lunch, kinda loud but maybe that was just because I got an important phone call and I had to go outside to hear. The food is about the best fast food burger you can get. However this location was stingy on the fries. read more

I've been a fan of Five Guys for years, since they started appearing in NoVa. When they arrived in RVA, I was overjoyed - I know that some here have compared the Five Guys experience to In and Out, and found The Guys lacking, but I can't agree. On the fries front alone, there's simply no competition. The Willow Lawn location gets my highest praise - the crew is always friendly, no matter what time of day, and the food is prepared by hand and with care. The only reason they don't get 5 stars is they don't serve grass-fed beef - only burger chain I know of that does is Burger Lounge in SoCal. Once Five Guys has grass-fed, they're 5-Star! read more

Just the best fast food burger around. I get insulted by people saying that The Cook Out has the best burger, when it is nowhere as flavorful, juicy, well prepared or loaded as the double bacon cheeseburger at Five Guys. The burgers are as good as it gets, and when you are able to choose all of you toppings, you find that the experience is, well, heavenly. Combine that amazing burger with the truck load of fries that they give you, and you will find me one happy camper. Yes. I did just say that. I mean, this food does stuff to you. Like make you happy. Really happy. So, don't think. Go. Now. Run! read more

Horrible service canceled at the last minute if I ordered online customer should be attended first so go driver can pick up food at an earlier time for it to be delivered. Think smarter not harder read more

I have tried Five Guys once before and wasn't very impressed. I thought I would give them another try since they are based on the east coast and I was traveling. Well, no surprise, tasteless mess, yuk! I ordered a hamburger, extra toasted bun and to please not wrap it in foil and smash it down as I have noticed before. Also order fries, extra crispy. Let's put it this way, the fries were limp and soggy, not extra crispy and the hamburger bun was already soggy! They extra toasted the bun, as requested, but then, stupidly, put the sauted mushrooms on the bun, then the meat patty! Duh, what sogs bread, hot meat and sauted mushrooms. Maybe one of the Five Guys should get a clue to keep a bun from sogging out, you put the the hot items in between the lettuce, tomato and onion. I actually took the fries back and asked why they weren't extra crispy. The girl that took my order said she forgot. I then asked the manager about their hamburgers, why no seasoning on the meat, soggy, etc. He said that's just the way they do it and it's been done that way from the beginning. I told him I was from California and used to good quality hamburgers with fresh crisp lettuce, tomato and a nice non soggy bun on In-N-Out burgers. You may not get as much meat patty, but what you get is DELICIOUS! I told him, Five Guys is gunna have a hard time cracking the California market where In-N-Out dominates. Then, one of his minion cooks says, "why don't you go back to California?". I was so taken aback, I couldn't believe the rudeness of this person and then the manager acted like he didn't hear him. I don't know what passes for Virginian hospitality, but you can have it and your tasteless horrible burgers at Five Guys! One a positive note, I did try the burgers at Shake Shack in DC and they were really good! read more

The hot dogs & burgers are delicious. I'm a toppings kind of gal and this place offers a whole bunch for free. Order your burger ALL THE WAY and you get it with tomato, grilled onions, mustard, mayo, ketchup, pickles, grilled mushrooms....its delicious, but be prepared for a messy meal! Their fries are something else entirely. They aren't that tasty (go to Burger Works for delicious fries) and they give you way too many of them! Order a small and you'll get a bag full of limp, average fries. It seems like such a waste of food and they aren't even that good to begin with! Maybe if enough of us ask for onion rings they will start selling onion rings. For now, just stick with a hot dog or hamburger. read more

Love this place! Visit Five Guys if you are craving a delicious burger! You have the option of telling them exactly what you want on your burger from their long list of toppings. Their Cajun fries are great, and they don't skimp you on the fries. Be prepared to eat a ton of fries! I especially like that you can order online. They make your meal in a reasonable amount of time and the food is always ready by the pick up time. I haven't tried their milkshakes yet, but I have heard they are quite tasty. read more

Great Fresh and plentiful..... what more need be said? Oh Yea Very reasonable cost. Fresh large burgers with lots of fresh toppings and more fresh cut fries than you ever had.... also NOT FROZEN. Keeps us coming back. read more

Sometimes nothing is better than a Five Guys burger. My "diet" secret is to get the little burger. This way you can splurge on fries...heehee! Cheers. read more

This burger is a level above your basic burger chain fare. The meat and buns are fresh, and every burger is cooked to order. The Cajun fries are really good. As other reviewers said, it's gonna be messy, but oh so good. Four and a half stars. read more

This Five Guys location is superb! The staff is always extremely friendly, and the food quality is beyond on point. The line can get long at times, but there are plenty of peanuts to keep you occupied. Even when there are quite a few people ordering, the guys behind the counter push out burgers pretty darn quickly. I have yet to have less than a great burger here! read more

Five Guys - Burgers Near Me - Richmond, Virginia

I love five guys, it's my go-to spot for a quick burger. I ordered my usual bacon cheeseburger with bbq sauce and pickles. I never get sick of that exact same order. read more

This is what a burger should be. These chefs aren't just fast food workers, they are artists. Each burger is artfully crafted to your liking in a quick an efficient manner. The ingredients don't just awaken your palate, they celebrate it. The crunch of fresh lettuce, the sweet juice of ripe tomatoes and the warm, tender cut of beef blend together like a ballet of flavor just waiting to enter your eager mouth. Oh! And those delightful fries! Each piece a tender golden slice of heaven. If you prefer a little zest in your life, try the Cajun style. Playfully dusted with Old Bay and a variety of spices, it's a treat you won't want to miss out on. read more

Came in here Saturday night for a quick bite. Not extremely busy. Ordered regular cheeseburger. Burger was average. The service was fast.

Just a quick and easy dinner for the night. I certainly didn't feel like cooking and wanted something better than typical fast food. We got there at a good time, not busy at all, but I didn't get a overly friendly vibe from the staff. My son enjoyed the little outside patio and so did I to let him blow off some energy. Food, as always, was good quality and more than enough for the money. Five Guys def has one of the better burgers in Richmond. read more

I don't know, man. Five Guys is generally good. Everyone knows that. The peanuts are a nice touch. This location has mofuckin' birch beer and the hot dogs are just as good as the burgers. But the fries, they are troublesome. First of all, overrated. Second of all, there's no point in getting the large size. They just end up dumping more fries in the bag. I had to dig my way through a pound of fries to reach my burger! Ridiculous! read more

Worst Five Guys I have been to. No cheese on hot dog like I ordered AND paid for (didn't complain bc we all know what happens then) & fries were SUPER greasy. Had also been here a few yrs ago & it was bad then, too. I won't be back! Do yourself a favor & go to another location!! read more

It's hard to find anything but good to say about Five Guys. They make a tasty burger, let me dress it how I want and serve it hot and fresh. This location also has a computerized Coca Cola fountain dispenser so I can create a soda blend to pair with my burger. Unless you REALLY like a lot of fries, stick with the smaller size or share the bag with someone. They're great fries but it's a challenge to eat so many. read more

So far I have not been to a Five Guys that didn't have excellent customer service, clean restrooms, and good food. And this one did not disappoint! read more

The people at this Pacific Five Guys are awesome and are always happy to see me when I come in and that makes me feel great!