They have an issue with parking/ parking lot crowding. other than that, you get what you expect.

The nastiest chicken nuggets on the planet. If your taste buds are dead, enjoy. I despise Chick fil a because the food sucks!!

This chick fil a continues to impress me whenever I go! I've never had a problem with the food or my order, very standard across the board chick fil a food. The service is so friendly and they are super on top of things considering how busy this place can get! Not a ton of seating but it's a small strip mall location so I feel like that's to be expected. Despite that, I have never not had a place to sit when I came in, and they are constantly cleaning up after people as soon as they leave! Definitely a great location in my opinion. read more

The app sucks I ordered $40.00 worth of food and when I said I was there on the app they sorry it's been canceled so another words no breakfast and not even an apology or a way they can make it.... That's all bullcrap never again Chick-fil-A this is not how you treat your guest and provide good service to them read more

For the amount of foot traffic that's comes into this restaurant the service is always prestige. The attendants inside are very courteous to their customers and always ended with a "thank you" or "my pleasure." My meal was freshly made just as expected and lemonade was just the right amount of sweet. Definitely love this establishment. read more

This Chick-fil-A is located in Willow Lawn and hence, there's no drive thru. However, like many of its sister stores, the service is impeccable and the food is consistent. It was super clean and the on-duty manager was constantly wiping down tables and filling the condiment station when she wasn't assisting customers or helping her crew. Right during the prime lunch time, it can get busy-but I came in about 1:30 and there was no line and my order came lightning fast. Their famous "my pleasure" response was spoken to me several times and it always makes me smile. They do chicken right and they train their staff! I'm looking forward to the holiday season because I love the candy cane mint milk shakes that only come out that time of year!! It is a my pleasure to visit this chain and my pleasure to give them 5 stars! read more

Chick-fil-A - Fast Food Near Me - Richmond, Virginia

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Purchased a salad with barely any lettuce in it and it smelled old. Did not receive any sauces either. If you want your order wrong and food old this is the place. I would also double check the order before you leave if you choose this place. read more

Y'all left a booger in my drink. Should I say more? I've left three reviews because I'm just so disgusted. That's such a hazard and if I end up in the hospital I really will take further action. I don't know what the person who did it could've had. That's DANGEROUS. DO NOT EAT HERE. read more

Chick-fil-A - Booger I'm drink - Fast Food Near Me - Richmond, Virginia

This Chick Fil A is under new management as the previous manager just opened another store across the street. Most of the experienced folks went to the new location. Since then, service is okay but slower. The last few timesI have ordered salads, the order was filled incorrectly so check your purchase if you carry out. They are getting better with practice. The food is still great. Try the new bacon BBQ chicken sandwich, it's great. My fav is the Southwest Salad with creamy salsa and avocado lime dressing. read more

Chick-fil-A - Southwest Salad - Fast Food Near Me - Richmond, Virginia

Ordered Uber eats as I'm on the road for work. Whoever packed the order didn't read the ticket and didn't provide the zest Buffalo sauce or ketchup I added to my order. How does one eat waffle fries and chicken nugs without sauce. Just throw some ketchups in peoples orders automatically when they get fries. Now I got sauce less lunch. Going to raising Caines tomorrow. read more

This picture should explain it all. Very disgusting and disappointing to find the chicken this way. Will not be returning. This Chick-fil-A is also very small and tight. read more

Chick-fil-A - Fast Food Near Me - Richmond, Virginia

Usually love chick fil a, however, this being called a 3 piece for them is a big stretch. considering it was mostly breading and not the normal juicy chicken, disappointed. read more

Chick-fil-A - 3 piece chicken strip - Fast Food Near Me - Richmond, Virginia

My delivery order of large fries was 50% full if I didn't know better I'd think the delivery driver ate them very disappointed as I was going to share w My son I just gave them to him read more

Chick-fil-A - Sad order of fries I received on my delivery - Fast Food Near Me - Richmond, Virginia

Staff is always friendly and the place is kept clean. I've never had to wait long for breakfast or for lunch. This store is located in a convenient location, so parking is not an issue. There's free wifi and good coffee in the morning. This location does not have a drive through, which creates staff for giving more attention and better service to customers. They actually bring your food out to you if you are dining in, which I never experienced in other Chick-fil-A locations; I am not sure if this is due to corporate change or just something this location does. The store is wheel chair accessible. There's small personal touches like having real fresh flowers at a table, which I've never seen at a fast food place; a bonus in my book. read more

Chick-fil-A - A meal for good price, which includes excellent coffee. - Fast Food Near Me - Richmond, Virginia

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It is truly MY PLEASURE to eat this delicious salad. I always add the fried chicken strips to it. And you have to get the Avocado Ranch Dressing!!! I won't use any other salad dressing sold at the grocery store. read more

Chick-fil-A - Spicy Southwest Salad - Fast Food Near Me - Richmond, Virginia

I will never forget the fantastic hospitality and professionalism that was shown by Tasia, Jacob, and Jaymesha this morning 3/4/23 at when I went to pick up my catering order. An unexpected predicament was unfolding as I was trying to pick up my order and these three stepped in to help me without hesitation. I will forever be grateful for you three! This shows how Chic-fil-a really does care for their people. read more

Not sure why this location is a 2.5. I've never had a bad experience. Food is great and service is excellent in the carry out area.

There's a lot of social/political stuff about the owners of chik fil a, but when you take that aside.. They greeted me well enough, but my tie dye you could tell the general feeling was that I don't belong here. The food is mediocre. Not as bad as some fast food, but it is still just frozen processed chicken patties. I'm not saying to come here or not. Personally I felt like they felt like I should be grateful for them, not the other way around. read more

I go to a lot of locations, All of them have great customer service. But this location has the best of them all. I was so amazed how friendly and helpful they were. I will be going to this location more, even though I have one only a half a mile from my home. The 8 mile drive is worth the drive. D-Knott read more

Loved the convenience of this "built-in" at Willow Lawn. The goodness of unique chicken recipe with buttery biscuit and grape jam is hypnotizing. Great news they take ApplePay and it takes care of itself. Rose was great at the register and our food arrived promptly at our chosen seat. read more

Chick-fil-A - Saturday morning rush... - Fast Food Near Me - Richmond, Virginia

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I love Chick-fil-A - have for year's! Never a bad meal....until last night. First of all, my husband and I have perfect hearing. We've both been checked. Why is it that the person behind the counter (who was very nice) has to talk fast and then mumble on top of that? After saying "excuse me?" over and over, that should be a hint to speak up. I'll give her the benefit of the doubt - maybe she's just shy. Now to the food. The lemonade had large amounts of pulp. Enough to make you gag even if you are a pulp-loving person. The fries are almost the best in the world....except when half the carton has tiny pieces that had to be scraped together in order to put them in 2 cartons, not just one. Two or three waffle fries were put on top as to cover what was in the bottom. The chicken soup would have been so good on such a cold day except that it was room temp. Trying to look on the positive side, I decided to take it home and heat it up for lunch the next day. The chicken nuggets were grisly and cooled off. For what it's worth, my husband's chicken sandwich was good. Still, we sat there feeling awkward about saying something to management. We finally decided to do it. My husband asked to speak with a manager but I think it was one of the girls that took orders that came out to see us. She did offer us two coupons for a free sandwich/8 piece nuggets. The whole meal should have been comped but that may not be an option. It's too bad because we had passed another really good Chick-fil-A on our way to this one. Still a fan that will continue to be a big fan of Chick-fil-A and their high standards! read more

Went in for a to go breakfast order - was ignored and apparently my transaction didn't process because I missed the final step on the app. Had an employee responded to me while trying to get their attention, I probably would have had time enough to process my order fully & I wouldn't have missed breakfast. After about 10 minutes of me standing in the to go area (after being ignored), a worker finally asked me was my name "Lauren".... lol no. This is my second & last time coming to this location. First time my food was cold & dry... and I love Chick-fil-A so that sucks. Willow Lawn location please do better. In addition to dry lunch, you have horrible customer service. read more

They implemented a sauce limit. 5 sauces per order. I placed an order for my family of 5 and I was told we could only have 5 sauces. The amount of money they make and they're stingy with the sauce? Unbelievably poor decision from those at the top. read more

Solid Chick-Fil-A - welcoming employees, clean facilities, consistently tasty food. It's my go to spot for food whenever I'm in the Willow Lawn shopping center! The owner is great about sending free (promo) items through the app... and their Instagram is always informative and fun! read more

Resturant was empty and couldn't my order right. A simple order or a number 1 and a number 3. Never received the sandwich. We tried calling the store but the managers line went busy every time. read more

Very busy but very efficient, probably not the best for larger parties because of the size(compact) but you'll be in and out. Chickfila by far is the most consistent fast food restaurant, this location is no exception. read more

The Chick-Fil-A inside willow lawn moved to the exterior of the mall... we were hoping it would be better, but here was our experience: --soggy fries, undercooked and cold --the soda tasted like bleach or windex, I asked for a different flavor and that one tasted like chemicals too, and so did my husband's. Gross. --a bunch of shady characters behaving like fools; I couldn't believe the manager didn't ask them to leave. It sucks. Even though I live within blocks of this one, I'll keep driving to the one at Tuckernuck. read more

Chick-Fil-A wears the crown when it comes to fast food! Not many fast food places compare in quality, service, and deliciousness like Chick-Fil-A.. I've visited this location several times and each has been extremely pleasant. The staff here are all helpful & friendly, right on par with what you'd expect from the Chick-Fil-A brand. Same goes for the food. It's hot, fresh, and tasty every time! This particular Chick-Fil-A DOES NOT have a DRIVE-THRU.. I know that can be important to people. The lack of a drive-thru window is due to the restaurant being housed in a strip-mall, the entirety of the building is surrounded by other establishments. read more

I love chick fil a :) this location is kind of bugs me a bit. The tables are so close to each other it is annoying!. But the spicy chicken with unsalted fries are delicious. Btw always order unsalted fries, that way they will have to give you them hot :p My mom never eats out, i ended up convincing her to try the spicy sandwich and she loved it. Oh and chick fil a sauce with ketchup is a must! I always feel awkward asking for 5 sauces lol (i love drenching my food with sauce ) read more

Will not be returning to this Chick fil a location in the future. Very disappointed and shocked with the customer service. Ordered salads and didn't even get my dressings nor the tortilla chips. Instead all they gave us was granola for yogurt which we never even ordered! We asked to order spicy deluxe sandwiches and the cashier put it down as sandwiches. Went up and told them we ordered deluxe, and they had the audacity to just ask if we wanted a tomato and lettuce on the side!!! If I had gone to any other location, they would have given me another sandwich! Didn't get any forks or straws for the salads and drinks. Very unclean and bathrooms don't have toilet paper nor paper towels. This place shouldn't even be allowed to be called chick fil a! read more

Chick fil a is pretty much chick fil a but this one is in a good location though since its part of a shopping center there's no drive through. The store is clean and the employees are very pleasant. Food came out quickly and was correct. Would come back here again :) read more

This is the best Chick Fil-A in town.Always clean. The team members are so friendly. Everything is made fresh. This store has a wonderful owner and team!!! read more

This is a small version of this restaurant. The food was good as always. I had a regular chick fil a sandwich, waffle fries and sweet tea. Its hard not to have a sweet tea here because its always so good. The only thing i dont like about this location is the dining area is small. read more

Chick Fil A has a real good grasp of food quality and service & this place was no exception. This location was very busy and was really quick in getting the food out. I loved the fact that there was outdoor seating and under the extended roof pitch. I am a well balanced in my approach to food that entails me being a professional cook with many years experience in many types of cuisines from Latin America, Greek, Italian, and many more. I take food as the ultimate pleasure in life along with many other things. I give my reviews based on my experiences eating out at least 2 times a day and 5-6 days a week. I rarely give 1 stars and most restaurants get an average rating 3 stars, with some very good restaurants or places receiving 4 stars, and those that stand out receive 5 stars. Chick Fil A stands out and they have a record that proves it. The food is consistently tasty, well prepared, and hot when it arrives. read more

I usually don't write reviews on fast-food chains, but I think I have something valid to say about this particular Chick-Fil-A. Every single time that I've gone to the Chick-Fil-A at Willow Lawn, I've had to wait in line for at least 12 minutes, before I could even place my order. Normally this wouldn't bother me too much, but here's the kicker- there was no one else in the restaurant. Literally no one. I knew that the employees could see me, but they flat-out ignored me for well over 15 minutes the last time I went. The only thing that makes me go back is the cleanliness- the tables are always spotless and so are the restrooms. read more

Out of the several locations in this area, this is one to skip unless you feel like being shortchanged. I ordered a 12 count nugget meal, and after an over 10 minute wait, got a bag shoved in my hand with 10 nuggets, not 12. If they were packed, I could understand the misstep, but there were two other employees standing around. If you are going to rush me through ordering without anything remotely resembling a smile, at least get the order right. Friendlier staff and better service at other locations. read more

I'm a fan of Chick-fil-A because it's one of the fewest fast food places I can eat due to my gluten allergy. This one in particular is on the small side and hidden in a strip mall (which makes parking inconvenient during high traffic shopping hours), but the attention and service are good. The bathrooms are pretty clean, and I like that they have some outdoor seating as well. read more

This is an amazing restaurant! Always clean and the food is good! I don't think the bathrooms are very good but I love this place!

Why does this location run out of biscuits every Saturday morning? Don't say you serve breakfast until 10:30 when it's really always 10:20.

I love their service and their food! As far aa fast food goes, they make it healthy and allow you to customize the order without missing a beat. read more