The customer service was absolutely fantastic. Very nice people and I'm willing to help. However, it's the food is what the problem is. The burgers are way too greasy, and the cheese is beyond fake. I was also missing couple toppings. Which isn't very helpful either when you get it to go order. The french fries were very soggy for being fresh. Let's just say it's quite an expensive meal for what poor quality in the food you get. read more

One thing for sure is Five Guys will never disappoint you! If you have a big appetite and like to overindulge this is definitely the best place for a burger. Big taste comes with a Big price tag. This is not Wendy's. I usually order the little bacon cheeseburger with lettuce, tomato, grilled onions, ketchup, mayo and mustard. It's always cooked to perfection. It's greasy and juicy. The regular burger is a little too much for me but my husband seems to really enjoy it! They also have fries and milkshakes! I rarely eat inside Five Guys but they have cute diner feel. You can watch them make your burgers and fries. The service is efficient and the employees are generally really pleasant. read more

Five Guys - Lobby of restaurant and menu boards - Burgers Near Me - Glen Allen, Virginia

Delicious fries made in a dedicated fryer! I love finding Celiac safe fries! They also have an option to put burgers on a lettuce wrap instead of a bun. If you let them know it's an allergy, they have protocols in place. I will say, the protocols are a bit hit or miss and seem to depend on who is working. If you don't have to worry about gluten free, you are in good shape! The food is delicious and my son swears by their double Oreo milkshake. read more

Never nice location to sit outside and enjoy your meal on a beautiful day. The service is always amazing, everyone is so helpful and polite. Burger and fries are a hit every time. read more

Five Guys - Little burger, little Cajun fries and drink. - Burgers Near Me - Glen Allen, Virginia

I don't understand how this location has such a low rating. It is by far the friendliest, most clean Five Guys I've ever been to. I don't stop by frequently, but when I do, I always receive the most beautifully crafted burger I've ever gotten at a Five Guys. My burger is never soggy and wet here like it is with other locations. The only thing I don't like about this location is the shopping center. It's annoying as heck to exit the shopping mall and get back onto the main road. Totally not the fault of this business though. read more

Five Guys - Burgers Near Me - Glen Allen, Virginia

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Five guys is pretty much the same wherever you go, but this place was different. The 3 guys working there were very friendly and outgoing. They acted like they wanted to be there which is not common from other places I have gone. They were also fast in processing the order. I don't go to five guys a lot, but when I do- I will drive to this one. read more

Five Guys - the inside of a fast food restaurant - Burgers Near Me - Glen Allen, Virginia

We arrived in a mini-bus with 8 teenaged girls and 2 adults. The cashier was efficient and friendly, while also being patient. We were looking for a quick dinner stop on the way home from Busch Gardens. Five Guys never disappoints. Typical five guys decor, very clean inside and out. The burgers and fries, plus hotdogs were all good and made fresh. As usual, they came thru! read more

First impression, the tables needed wiping, and we got there just before noon. The staff was friendly, and seemed to be working diligently so not sure what the table neglect was all about. After we ordered, we waited about 7ish minutes for our meal which was one double hamburger and a small fry. We asked them to cut the sandwich in half as we were sharing it. The hamburger itself was pretty good. The mushrooms are canned, not fresh, which I found odd since they are sauteed. The burger came with a very small slice of tomato that was only on one side of the burger, and a thin leaf of lettuce. They could have been more generous with the toppings for sure. The french fries had good flavor but they were too floppy and not crisp at all. A rather disappointing visit for us. read more

Five Guys - Double burger with mushrooms - Burgers Near Me - Glen Allen, Virginia

Going with three stars. Very good burger but 5 burgers and one order of fries for about $80 seems incredibly overpriced. If I am going to spend that much money to feed my family, the food should be a lot better. Definitely not worth the price at all. Good service. Disappointed in the cost and value for money. Probably won't come back until their prices come back to earth. read more

Perfect fries every time. We love to see those friendly, smiling faces, that bright, cheery decor and even tho prices have gone up, a large fry still feeds two people like a meal. YES Vegan Friendly (fries/peanuts) YES kid friendly read more

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Dang is five guys expensive! Forty dollars for all of this seems like a lot. And we didn't even get drinks! I will say though, the food quality is spectacular. And the quality is too. Once you bite into that burger, you don't regret your purchase. The veggies on the burger were fresh and added a nice flavor and crunch. The bun was good as well, it was soft and added a nice chew. It was a little soggy on the bottom though. The meat itself is very good. It has good flavor and it's seasoned nicely too. I do wish the bacon was crispier. The fries this go around were okay. They were still good but they need to have more sauces. Having just ketchup and vinegar makes it so that after eating a couple of those fries you get a significant amount of flavor fatigue. Having a special sauce or something else could go a long way in making the experience better. They give you so many fries but after a while you get sick of dipping them in the same thing. A change of pace would be nice. The store was very clean and the service was okay. It did take a little longer than expected to get my food but that's okay considering how much we ordered. I would definitely give five guys a try but it's not something I'm gonna have in my rotation of restaurants. read more

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Everything at this Five Guys location should be standard for all other locations. The staff are great and polite, the service is awesome and the restaurant itself was spotless when I visited. Usually I take my food to go but I was having a rough day and decided to have a seat and enjoy my food fresh. The cashier ( I cannot remember his name) was welcoming and seemed like he actually enjoyed his job. It was the atmosphere that I needed after a long day of work. read more

Best burgers around! Love the veggie sandwich and mounds of fries both Cajun and regular! Dine in or carry out! Great service. Food freshly prepared as you watch! read more

Worst experience at this five guys I called my order ahead of time to be able to pick up my food. I get there in 30 min I go to pay and not even the burgers were made yet. I paid and had to wait extra time for my food. At this time it has been about an hour and no food. I go a check to see and they tell me that someone might have taken your food. What!? How are they not going to check the receipt before letting someone take two orders of food unbelievable! read more

Great stop for comfort food when traveling. The best French fries and burgers. The place was freezing inside - we ate at the picnic tables

Literally, you can't go wrong with anything from 5 guys. Burger, fries, milkshake. Friendly staff too

Poor customer service. Walked in at 10:59 and was told not open yet instead of just asking if I could wait a moment. Use your brain and some courtesy. read more

Fast, clean, delicious... Just what you need a fast food place. And Service was excellent. Plenty of parking inconvenient to conference center nearby. read more

I've been a Five Guys fan for years! In my option it is a step up from fast food. I love that you can custom your burger and add grilled onions and mushrooms. Yum! There fries are always amazing! Definitely enough to share. This is a great family restaurant and also fun for friends! Heaven on a bun! read more

This was my first time ordering from these guys & my issue was that there was a hair in my sandwich. I will say the shake was really good! Cajun fries way too salty overall. Won't be visiting again any time soon read more

The worst Five Guys. Unfortunately, it's the closest one to me. Ordered 6 cheeseburgers last night. None of them were hot...not even warm!! Ordered online. Arrived within 10 minutes for curbside pick up. Told the employee we were there for pick up. Waited approximately 4 minutes for our order (so it wasn't just getting cold waiting on us to arrive). Love Five Guys, but not this one. read more

I love five guys! Definitely a favorite burger spot. This location is relatively new, extremely clean, and has always offered quick service. The veggie sandwich is also delicious if you want to switch it to from a burger. read more

Courteous staff, clean eating areas, and the burger was delicious, fresh, top quality ground beef,, sooo good! The strawberry milkshake was amazing!!! read more

Five Guys - Outside view and balmy breeze - Burgers Near Me - Glen Allen, Virginia

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Amazing burgers but getting way to expensive for my family too eat there. almost $50 lol. Also i tend to order to go from this location because its freezing in there. read more

They closed my beloved Mechanicsville Five Guys. I was "First to Review" that spot and I miss it terribly. I had 24 check-in's for that location. Sigh. Anyway. I figure I'll just Copy & Paste that review here. So, without further ado... =================================================================== If you're a resident of Virginia and haven't eaten at Five Guys yet, hit yourself over the head with a hammer! Seriously, Five Guys was founded in the Commonwealth. History lesson time! Five Guys Burgers & Fries was founded in 1986 by Janie and Jerry Murrell. Jerry and his 4 sons (Matt, Jim, Chad, and Ben) made up the original "Five Guys." Jerry, being the old sailor that he is, had a fifth son (Tyler) and now the current "Five Guys" are all 5 sons. They opened up their first store in Northern Virginia, specifically the affluent county of Arlington, VA. Nobody loves a burger like a useless federal employee. Does this guy know his target market or what? When I first walked into Five Guys I immediately thought of my beloved In-N-Out. In fact I almost did a double-take they were so similar. Even down to the way the employees dressed. They had eerily similar menus as well. Both places offer just the basics: burgers, fries, and drinks. No fish or chicken sandwiches, no salads, no parfait bullshit, and especially no weird seasonal anomaly like the McRib. What you see is what you get - FRESH ingredients, a courteous staff, and a little bit of a wait. They may have blatantly ripped off the In-N-Out model but this is nothing new or original. Back in the 1950's ALL burger joints looked like this. The ingredients were fresh, the hamburger meat wasn't frozen, and people loved it. This model works because IT SHOULD HAVE STAYED THIS WAY. All the big burger chains (McDonalds, Wendy's, Burger King, etc.) are corporate giants now. It's all about cost and maximum profitability and not about the "product" anymore. Since when is FOOD a product anyway? The price of a Five Guys burger is higher than average and people are happy to pay it. Paying $2 more for a burger that's made FRESH is worth every penny. Five Guys have a ton of locations now and I'm glad Virginia's little treasure is being enjoyed around the country. read more

I never write reviews, but I was so unhappy with the service that I feel I have to. I order a grilled cheese with several add-ons, an order of fries, and a milkshake.. I waited around 20-30 minutes saw several people with later numbers pick up their order. After I asked where my food was they said it would be right out. After another 5-10 minute wait I was finally given my meal. I went home went to eat my grilled cheese and it was cold with nothing that I asked for on it. So after waiting 30+ minutes I got something I did not asked for, waste of time and money. read more

Customer service and the food excellent. The food was exactly how I ordered it and definitely Phenomenal. Thank you Vivi for the suggestion. The milk shake was probably one of the best I ever had Milk Malt w/ Peanut butter. Vivi was wonderful due the noise in the background. She wanted to make sure she heard my order correctly. The burger was hot and delicious and the store was very clean. Thank you again! I will surely come back. read more

If you're going to have the nerve to charge almost $19 for a burger and fries, you better make sure it's the best food around. And it's NOT! Burger was decent but small (shrinkflation, COVID, I'm sure they've got plenty of excuses). Fries were WAY too salty and none were more than an inch long. And they had no plastic bags so by the time I drove home the bag was falling apart from all of the oil! Definitely NOT worth the money! read more

Terrible customer service. I placed an online order and it stated that it would be ready in 12 to 15 minutes so I rode across town on my way home and got to the restaurant and my food wasn't ready. The associate told me she was just dropping my fries so that would fresh...as if I didn't have anything to do but wait as if I placed an order in the store. So after walking a person walk in after me and her he's food, it made me mad. I asked how much longer for my food after being there 15 minutes, the associate said I yelled her so I told her just give me a refund and it's over. This restaurant still charged my card even though I did not receive the food. I read more

Yep. I went to 5 guys and was very satisfied! Five Guys has always been A-Ok in my book. Sometimes you just need greasy fries and and a burger to make your day. What sets Five Guys apart is that their burgers are actually good. Not Burger Bach good, but good enough to soak up a hangover or satisfy a greasy spoon craving. Their bread is what really took it over the top for me. Something about it is so, so good. Everything tastes really fresh. Most people talk about how good the fries are. They're not my favorite fries in Richmond, but they're definitely some of the best fast food fries you can find. Do yourself a favor. Skip the big mac and the whopper and get yourself a double patty five guys burger. read more

Not a good experience. Frys were recycled. Burnt not like most Five Guys I have visited.

Allow me to tell you about my horribly disturbing experience at the Stuart Crossing location. I ordered 2 cheeseburgers and fries for my wife and I through the app. Upon arrival, I walked in and there was no one in line and a handful of people waiting for their order. There were two people finishing up the burgers and one rude, disrespectful heavy set older woman. I waited at the 'Pick Up Here' sign and was promptly ignored multiple times. I get it - its busy, its almost at the end of the night, BUT this was different. She passed probably 3-4 orders right past my face without even acknowledging my presence or asking if I was here to remodel their kitchen or pick up an order. It felt deliberate and I felt humiliated as I tried to politely get her attention but everytime she passed an order by me, thanked someone for their business, she quickly turned around and sprinted back to avoid conversation. It wasn't until the person wrapping up the burgers said "uhhh you hear for a web order?" I responded yes and sure enough....my order, now cold was sitting on the table where the lady walked by no less than 10-15 times as I stood there for about 5-7 minutes...the most embarrassing, humiliatingly long 5-7 minutes when my order had been ready before I even walked in the door. The guy that finally acknowledged my presence hastily through fries in the bag and again...noticeably less than any single person that went before me. Why was I singled out? This felt deliberate and unfair. Is this how your staff treats people? Obviously not, because everyone else got kindness and courtesy but I got ignored. I'll never encourage anyone to eat here based on this experience and I live 5 min down the road. read more

I was so impressed with this location. I have celiac so I have to get my burgers without a bun. I'm also recently diagnosed and find it uncomfortable do anything more than ask for it off the bun. The guy at the counter asked me if it was preferrance or dietary without being pressed and when I responded dietary they had a worker wash their hands and change their gloves. The worker only worked on my meal until it was done to avoid cross contamination, again all without being asked! I will be back here and if you have celiac I encourage you to go to the Five Guys read more

First time at this specific Five Guys location since they opened a little bit ago. The service was good and the food came up relatively quick. The fries could have used a little less salt next time. The cheeseburger was good I just wouldn't recommend lettuce or mayo unless you eat the burger right away as the bread gets a little soggy. I do wish they had combos I'd probably come here a little more if so. All in all pretty good location and convenient too. read more

The five stars are for the workers that constantly go above and beyond to make sure customers' experiences are great. Thank you ViVi for always being the bubbly helpful worker even while dealing with a terrible manager. I feel bad for them because their manager is awful. While dining in myself and other customers witnessed the manager Tati clap her hands in an employee's face while verbally degrading her. This is not the first time that I've witnessed this manager be disrespectful and unprofessional towards other workers. And to constantly display this type of behavior in front of customers. I can only imagine how she treats them behind closed doors.This behavior is unacceptable and should not be tolerated in any place of business. I hope that upper management takes this seriously and hires someone who knows how to treat others with respect and dignity. read more

I like this new place. The old one out in Mechanicsville mysteriously closed down and no one knows why. They serve simple food here that doesn't make you feel like you're in some weird dream with things you don't recognize. You want a big, juicy burger? Fine you can have as much as you like. Nobody will tell you different. You want some French fries without going to La Petite France downtown? You can get them here sans snails. At this Five Guys, there's often a big rig truck jack-knifed in the shared parking lot by the new Starbucks blocking things so be on the lookout for it. Someday it's going to cause a fender bender but not with my readers. I don't blame the drivers or the establishments, I blame the developer. There's no place in the back for it to fit because of the drive-through lane setup. Maybe they should've just bulldozed the nursery school beside the hotel that's in the way, moved it a few feet over, then they'd have more room behind the new Five Guys and Starbucks. I give the architect two stars. This Five Guys is next door to a paint store which may present problems. It probably made sense to the big wigs but I think they'd be better served to be next door to a Five Below. They do have one nearby about 1600 feet north as the crow flies on Route 1. They are not competitors so there's no problem with the similar names. If you've never been, it's important to know that women work at Five Guys too. The name probably came about because the first five people they hired by coincidence were all guys and they just went with it. Five Guys and One Girl would've made no sense once the second location opened, so there you go. Back inside, you'll notice a little taste of Richmond at this Five Guys because just like their Willow Lawn and Innsbrook locations, they sell unlimited free peanuts for all. You just go in, get a little serving thing and scoop them up. I eat them without peeling the shell because you lose a lot of salt flavoring and fiber if you peel them. If you have certain medical conditions, you probably should peel them or just not eat them at all. It seems like all the youth of today have peanut allergies so keep the kids in the car with the A/C on during the allergy season soon upon us. This place has good customer service because I waited for my meal once and they just gave me a free milkshake, just like that, because THEY thought it should've been faster. They even let me pick the flavor. I went with Oreo but the little cookie pieces got stuck in the straw. I got a lot of upper GI air in me that night because I was trying to be a tough guy and insisted on using it. Don't be like me that terrible day, just use a spoon and make your life a little easier. All the chairs and tables are solid oak, maybe ash but it's definitely one of those two, no question. My eyes aren't what they used to be. They have newspaper clippings on the wall so you can read other people's reviews. The tiling is white and red checkerboard style. The burgers come professionally wrapped in real insulating foil, not those styrofoam contraptions other places were using up until the late 80's. If you like custom soda machines, they have one here. However, if you try to make a Cherry Vanilla Dr. Pepper, don't be fooled, it's probably not the same recipe as the product of the same name from 2005. I don't know why Dr. Pepper stopped making it since it was an American obsession for a few months. The diet version suffers the fate as all diet sodas do, that being they're terrible so they don't even count. Regardless, it is technically a fountain drink machine here and it is the way of the future. If you ever dine out and the waiter pours your soda from a bottle, dump it out in the bathroom sink and ask for something else. If you forgot the glass in the john, just tell the server you don't know where it is. Whenever I'm at Five Guys, I get what's called the "Kittle Special" which is two or three Bacon Cheeseburgers with ketchup and mayo, a Little Cheeseburger with only mustard, a Bacon Cheese Dog, an Oreo Cookie Pieces shake, a large Coke and a medium Five Guys Style cup of fries. If you get it all to go, they basically just fill a grocery bag with fries and throw a paper cup on top. To get that much goodness for so few dollars is a real treat in today's day and age. If my wife goes to Five Guys, she adds a Cheese Veggie sandwich but I make her order separately because I think it's ridiculous to go to such a place and not get a few pounds of meat. I still pay for it, she just orders before me and we don't converse till we get back to the truck. I don't want to embarrass myself in front of the kids working there. My wife's not political, she likes meat otherwise, it's just she really likes their Cheese Veggie Sandwich a lot. Her drink comes from the Starbucks but that's neither here nor there for our purposes discussing Five Guys tonight. I hope you try this place out. Your friend, Kittle Harperson. read more

This Five Guys is always so quick and the workers here are very nice. The food is of course always delicious and on point! It's always clean and the workers like to have a conversation with you even if you're the only one there. It's so convenient too being down the road from my house! read more

Five Guys I wish I didn't love you as much as I do. That small cheeseburger with fries could probably be considered a weakness of mine. This location in particular is clean, efficient, and the few times that we have been the staff has been nice and friendly. read more

Do not go here had a mask on and they have plexi glass up and you still can't see through plexi glass as there is a glare and the rude young man at registered was very rude and asked us to read through glass.Hard to do this with bad eye site and a glare and let's also say I wear glasses.Do not recommend this place if you are older the young kids are very rude and disrespectful. read more

I have eaten at other 5 guys a couple times many years ago. I recall not being too impressed then. But a friend wanted to go there so I agreed, hoping it might be better than I remembered. NOT. It's probably on the menu somewhere, but I didn't see that their regular burger is two patties. I would have ordered a small if I'd realized that and it didn't occur to me to ask. So I ordered a regular bacon cheeseburger, a small fry, and a large drink. $16.47!!!!!!!!!! Holy geez - I NEVER pay that much for fast food of any kind. Until now. :-( Now, if the food had been truly incredible, maybe it would be OK. But the burger was really nothing special at all. Couldn't really taste the beef. The fries were limp and soggy. Coke was fine. But seriously - you might pay this kind of money for a gourmet burger in a nice sit-down restaurant. But fast food and not so great besides? No way. So, sorry Five Guys - you won't be serving me again. read more