The chicken was fresh, hot, and crispy, with tender, juicy meat inside.The Cane's sauce was…read moreflavorful and paired perfectly with the chicken and fries. The Texas toast was warm and buttery, and the fries were hot and well seasoned. Service was fast and friendly, and the restaurant was clean and organized.

Been waiting to try Canes for a while and honestly I don't think there's any need to try it again…read more Service was great but the Diet Coke I ordered tasted like it was straight from the sewer or the syrup had gone terribly bad. I also ordered a lemonade for my toddler and was given fruit punch. The chicken is okay but not any different from the other chicken chains that are out there and wasn't very crispy like it appears. And the fries are soggy crinkle cut which I could make better in an air fryer at home. The sauce is great but I'm pretty sure that's not why people keep coming back.

I was pleasantly surprised after reading the reviews and coming in with lower expectations. To be…read moreclear, the 4 stars is based on the type of restaurant. It is fast casual - you order at the kiosk and grab a place to eat, listening for your number and/or text to alert you the food is ready. We arrived about 6pm on a Saturday night. It was busy and I grabbed one of the last two tables. It got very busy shortly after we placed our orders. The dining area is pretty big with plenty of bar seating around the windows. While we all ordered one after the other, our food didn't come out that way. Most of the food came out in about 25-30 minutes. The chicken was cooked perfectly. Juicy! Two people got tenders and three of us got sandwiches. The OG sandwich was very good, just messy! I ended up using a fork and knife bc it got too messy. The Mac and cheese was made with pimento cheese and was very good. My friend who got the fried green tomatoes said they were delicious and filling. Lots of goodies on top. Two friends enjoyed the collards. The only person who was underwhelmed was the person who got the Asian sandwich. Overall, if I wanted a good chicken sandwich and a Buttermilk and Honey was nearby, I'd place an order.

Parking in downtown is usually a pain. We had to circle the block a few times to get a spot on…read moreThursday night around 19:45. We walked in to find the staff bustling, cooking, and prepping orders, and the smell of some delicious fried chicken in the air. I saw the kiosks and was not too thrilled with the Wawa experience, but we gave it a shot anyway, since fried chicken is one of our favorites. The process was simple and allowed us to add or remove anything we could want, so that was nice. While walking to find a seat, we saw a person panhandling in the dining area, but the staff promptly removed him from the premises. I ordered us the Pimento Cheese Balls for an appetizer, and I chose the Fried Chicken and French Toast as my entree because I always try the "chicken and waffles" at every establishment that offers it. My partner ordered the OG Chicken Sandwich without tomato, and it came with crinkle-cut fries. It was about $40. The chef proclaimed our order was ready in quick succession, maybe three orders behind the guests before us. We waited about ten minutes, maybe fifteen at most. We picked up the orders from the counter, and there was a mix-up on the syrup, but the chef promptly rectified the situation. He was a no-nonsense kind of guy; straight to the point. He seemed firm, yet kind. It was clear the day had been a busy one; he even told us as much, which was great to hear (busy = fantastic food). The French toast squares looked like rye or pumpernickel, and they emitted a sweet aroma, a delightful hit of cinnamon and brown sugar. I drizzled the caramel syrup on my chicken and toast, sliced a piece, and paired a bite of chicken with the toast. I closed my eyes to savor the flavors: the toast was crunchy and almost gooey (yet, not overly so), the chicken was crunchy, the sweet cinnamon-y flavors from the toast, the caramel from the syrup, and the tender, moist chicken were a match made in culinary art. I cannot sufficiently describe the French toast in a way that would do it justice; it was crunchy and semi-gooey, and all scrumptious. I can only say it was the single best French toast that I have ever had the pleasure of experiencing. Next, I tried the fried pimento cheese balls. Oh my. If you like mozzarella sticks, try these. I adored them: elevated fried cheese, for real. My partner enjoyed her sandwich as well; she ate everything except some of her fries. I saved half of my chicken and toast for today because I am like a treasure golem when it comes to delicious leftovers. I am going to air-fry the chicken and skillet-heat the toast back to its original goodness. I told the cooks that that was the best French toast that I have ever had, and I mean it. Do yourself a favor and try it if you're into French toast. This one is the GOAT. Side note: I spoke with the head chef outside, and he is from another branch (possibly Henrico?) to whip this location back into shape. Two words: "Nailed it."

We loved the original in WV and were excited that there was one in Richmond. Sat at the bar and had…read morefun people watching. Started with Brussels and they were some of the best that I've ever had. We ordered the Rose Marie and Truman. Both delicious and filling. Good draft list and interesting cocktails. Service was great and noise levels weren't as loud as I expected from other reviews

What a disappointment. Service was good, but very forgetful. Just think he was new…read more Food was disappointing. Fried Brussel sprouts with hot honey/balsamic/ feta were average. Not much flavor. Kids chicken strips were a chicken patty that was overcooked and cut up. Also came out lukewarm at best. The Rueben was soggy and had about three slices of meat on it. Very little sauce on the sandwich no and was charged for extra when I asked for more. Added the Parmesan truffle fries which were powered Parmesan with some truffle oil sprinkled on top. Again all lukewarm. The Timberwolf burger had maybe two jalapeño's on it and the onions were burnt. The regular burgers and kids are the same size. Housemade pickles were soggy and the cucumber skins were tough. The quality of food from when we had eaten here a couple years ago was subpar in comparison. If you are going to charge for upscale items then they need to be upscale in the quality of what you are serving. Will not be back.

My daughter went here tonight 15 minutes away to get dinner. She ordered a 4 piece tender meal and…read morewhen she got home there was 1 tender and 3 nuggets in it . Not only that the drive thru clerk was very rude. I have called multiple times to try and make this right and no answer . We have to do better than this in costumer service .... Update my child went back up there and come to find out the manager gave her this meal smh. A bald guy . When she went inside he got nasty and even came around the counter after trying to avoid her and put her off her the other workers . Management is totally unacceptable.....

It seems like you have discontinued your chocolate dessert. It's really the only thing I like. And…read moreit's not as thick as it used to be. Please bring it back .

Definitely recommend for those who want to try some authentic Korean style chicken dishes, service…read morewas fast and food was hot and delicious with large portions. We took our left overs home and they were just as good the next day. Service was super friendly as well. Orders are placed on the kiosk and their menu is extensive so it can be a little overwhelming, however you have the option to have all sauces on the side which is always appreciated too. Definitely recommend

Great chicken spot located in Downtown Richmond. The restaurant itself was really clean and you…read moreorder off a kiosk which I found to be helpful since they have so many menu options! Ended up ordering the Chicken and Waffles with a side of their honey mustard. The chicken was fresh, crispy and very juicy. The waffles were delicious, had a nice crisp exterior with a soft inside. My partner had the chicken sando box with curry hot sauce. The Chicken Sandwich was humongous! His chicken patty barely fit between the two buns. We joked how we could've shared since it was practically two sandwiches in one. The portions were really large for one person. The cashier was also very nice and we got to try a mochi donut along with our meals. Which had that fun chewy texture associated with mochi. I also ordered a fresh strawberry tea to enjoy with my meal which was delicious, perfect amount of sweetness and had a realistic strawberry flavor. This place has a decent sized seating area and is pretty easy to access via street parking. It's a great spot to fulfill your craving for chicken and to satisfy a sweet tooth.

if i could leave 0 stars i would. Not only was my order messed up, but the service was atrocious. I…read moream beyond disappointed.. I was looking forward to my dinner all day and my interaction with this location was awful. on top of the bad service and AWFUL food when i asked to speak to a manager they refused until i made a scene. Mickey the GM was rude and offered no apologies or compensation for my time. i will never be returning to this location.

I love this place my food is always fresh and the people are caring and ask you how you are and…read moredon't act like there there just for the paycheck. The food is really good for the price as well!

​If you know, you know. Chicken Fiesta is easily one of my favorite spots in the city. I don't care…read morehow many fancy places open up; nothing hits quite like this. ​Why I Keep Coming Back: ​The Yucca: Honestly, if you're still ordering fries here, you're doing it wrong. Their yucca is elite; perfectly crispy on the outside, super soft on the inside, and absolutely delicious. Dip them in their yellow sauce! ​The Sauce Situation: I'm obsessed with their sauces. The yellow sauce is liquid gold, and the green sauce adds that perfect spicy bite. I always mix them because why not? ​The Horchata: I'm not even kidding, I actually dream about this horchata. It's ice-cold, perfectly creamy, and has just enough cinnamon to make it dangerous. ​It's fast, it's consistent, and it's a Richmond staple for a reason. 10/10, no notes.

Food was good as well as the service. We ordered the food to go and didn't get to eat it till 3hrs…read morelater. We dont live in Richmond The atmosphere was fine it wasn't alot of people when we arrived