With all the recent "who has the best chicken sandwich" fiasco going on, somehow we ended up at Zaxby's. I tried Zaxby's when they first came to Richmond but it made no impression on me whatsoever. So, we ended up here like 3 times in a week. The Zaxby's Club Sandwich has to be the best fast food chicken sandwiches I have ever had. Now I love me some Chic Fil A , this is just different. And Zaxby's has some great and unexpected appetizers, including their buffalo dip and tater chips, oh my that is a fast food game changer. We tried the fried white cheddar bites (yum), and they also have fried mushrooms, and onion rings. I did have an opportunity to try a Zaxby's salad, I wasn't a fan. I tried a cobb salad and the egg was inedible and overall I was missing Chic fil a cobb salad while eating it. I will say Zaxby's was a bigger and less expensive salad compared to Chic fil a, but it just didn't do it for me. Other items the gang tried and loved: the traditional wings. The boneless wings were essentially chicken nuggets. But, there are bunches of sauces and dips to choose from. Options are good. We have also had great service here. While Chic fil a does a great job, often they frustrate me when dining in and wanting a drink refill. No worries here, they have the Coca-Cola Freestyle! Winner winner chicken dinner. This Zaxby's location has made me a believer. I have yet to try Popeye's but the Zaxby's chicken club is now my go-to for that chicken sandwich itch that must be scratched. read more

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I stopped by here. I was trying to get dinner and I went to use the restroom to wash my hand and saw it on the wall and end up leaving so disgusting. I had told him boy about it and ended up. Nobody had done anything about it. read more

Zaxbys - Cockroach it was very big I had told the employee and nobody end up doing nothing about it. - Fast Food Near Me - Richmond, Virginia

I ordered an Asian zensation salad with extra egg roll and extra grilled chicken for my daughter and a Peach tea for myself. Nothing was added to the salad. I only went bc my daughter asked for it but every time I've gone to this location something is missing from the order. read more

Zaxbys - No egg rolls or extra chicken added ask requested. - Fast Food Near Me - Richmond, Virginia

Went through the drive thru and it was FAST and great service. The girly pop was so sweet. We had a big order- everything was correct and our food was delicious! It was my friends first time trying Zaxbys and I did in fact gas it tf up. So THANK YOU for being so on point!!! Love you read more

Zaxbys - Chicken tenders - Fast Food Near Me - Richmond, Virginia

A good place to eat in the Chester area near the interstate Zaxby's is a fast-casual restaurant chain that specializes in chicken fingers, wings, sandwiches, and salads. The chain was founded in Statesboro, Georgia, in 1990 and has since expanded across the United States. As of September 2021, there were over 900 Zaxby locations across 17 states in the United States, including Virginia. Virginia has 16 Zaxby's locations as of 2024 These restaurants are known for their fresh, hand-breaded chicken fingers and made-to-order menu items. They also offers a variety of sauces, including its signature Zax Sauce and Wimpy Sauce, which customers can customize to their liking. This particular one is located to the northwest of the intersection of I-95 and W hundred road. It is, as most of them are, a stand-alone site. There was parking around the building and plenty of parking in adjacent lots. The restaurant was clean and the staff was nice. You order at the counter and they call your number to pick up your food. The prices are reasonable for the current economy. The food came out quickly and was excellent. I highly recommend their salads. Overall, this is a good location to eat in the Chester area that is close to the interstate. read more

Zaxbys - Dining Room - Fast Food Near Me - Richmond, Virginia

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The Asian Zing Salad was pretty tasty it was a huge salad and the salad dressing rocked. Service was fast and the drive through moved swiftly. The young lady that took my order was so patient and had a great personality. read more

Zaxbys - Asian Zing Salad - Fast Food Near Me - Richmond, Virginia

Great customer service and my order was ready rapidly. The options for wing sauce is nice as well, about 12 sauces I believe. The french fries and Zaxby's sauce is the best. Restaurant was clean. read more

Zaxbys - Wings Fries Toast - Fast Food Near Me - Richmond, Virginia

I'm late to the party on Zaxby's. I decided to give them a try after hearing how delicious they were. We ordered a little bit of everything: chicken strips, fried pickles, French fries, and cole slaw. The food overall was way toooo salty. The service is slow. We dined in and it took at least 15 minutes for our order to be ready. The coleslaw was the shining star of the meal. Overall I hated the food and will not be back. read more

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Poor service. Hungry wanted a simple salad and the sign said open til 10. I pulled up at 9:58. Sorry we are closed. Back in the day when you close early you turn the sign off. read more

Zaxby's chicken finger and seasoned fries are the best. Don't forget the toast too! Sweet tea is good and staff is friendly. The wings are cooked good and the wimpy sauce is full of flavor. read more

I am currently pissed tf off they miss my small coke, gave me no straws for my other drink, no extra seasoning on my fry's like i asked, and they gave me zaxbys sauce or ranch for these dry a** tenders. I order specifically the sauce. Don't go here full of teenagers who won't know how to do their job read more

Stood at the counter to place my order. No one else was in the dining room. One person behind the counter who ignored me. When he finally did make eye contact, he looked at me for s few seconds and then just turned around. No wonder there's a realtor's lock on the front door. read more

Overall, a pretty good experience. Very friendly staff, quick drive thru process and my Cobb salad with thousand island was 98% fresh. The perfectly cooked bacon and toast were happy bonuses. Hey, I'm satisfied. read more

Zaxbys - Fast Food Near Me - Richmond, Virginia

Marginal at best. Sometimes the chicken is cooked to perfection and other times it's overcooked and chewy. My favorite thing is the Cobb salad and if your very lucky they may actually have the ingredients to make it. No joking, I've been there many times and they didn't have the ingredients to make their "World Famous " Cobb salad. Don't bet on this place but if your very lucky you may be able to get a decent meal. read more

Had an EXCELLENT experience in this drive-thru tonight! Staff was attentive and engaged, food was served fast and fresh, and the overall experience was so positive. The team member working the window was particularly phenomenal! I can't remember his name, but I remember it started with the letter A, which matched to his A+ service!!! Greatest experience I've had at a Zaxby's yet!! read more

Usually everything is so delicious. Just ordered can't wait until I finally got my order. It was terrible!! Cold, taste like it was cooked in used oil. Never again... read more

Good food and hot when ordered. We ordered two zax snacks and they were very good and hot. I had the wings and they were good also. Tip do the survey from your receipt. Free food! read more

What can I say about Zaxby's other than that it's deep fried chicken deliciousness. I was introduced to this chicken joint over 15 years ago when it opened up in my college town of Greenville, NC. I fell in love with their tenders, fries, and Texas toast. Whenever my family would come to visit, I would insist they try Zaxby's. To this day, I still drool as I open my steaming hot takeout tray of deep fried goodness. Best fast food right up there with Chick-Fil-A! read more

Had a grilled chicken salad for lunch today. What caught my eye was the fact that the nutrition specs weren't too bad (I checked online first) and the salad came with french fried onions. I loooove french fried onions. I have been to other Zaxby's locations before and it's always been just ok. Nothing to write home about, really. My experience was the same today. I enjoyed my salad, but nothing about it was over the top delicious. I appreciated that the chicken was nice and juicy, the fried onions provided some crunch, and the tomatoes tasted fresh. It actually had much better flavor than I was expected. I just wish that there was more chicken. I don't even think I had a whole chicken breast in the salad. What can I say. I did enjoy the salad, just wasn't anything special. Was it worth the $8? Eh, debatable. read more

Zaxbys - Grilled chicken salad - Fast Food Near Me - Richmond, Virginia

I have eaten everything on this menu several times over. It's just good food, and everyone inside is always willing to work with you. I especially love their Cobb salads with lite vinaigrette, they give a lot of bang for your buck as far as salads are concerned. read more

Zaxbys - Fast Food Near Me - Richmond, Virginia

My mother and I were super hungry and had been running errands so we decided to stop at the new Zaxby's. Their menu is a lot like Cane's if you are familiar. The bread is deliciously buttery. I had the grilled chicken Cobb salad. The salad was pretty large and extremely fresh. The grilled chicken... Seriously the SALTIEST grilled chicken I've ever had. I couldn't figure out why it was so salty. I figured it out with my first bite- thought I was crazy so I took another bite! Gross!!! I would go back for a salad but I won't ever order that grilled chicken again! read more

Zaxbys - Grilled chicken Cobb salad - Fast Food Near Me - Richmond, Virginia

the was horrible the wings where dry and felt like it was refried and the food was cold it just tasted horrible do better pls

Me and my kids went there today for lunch around 230pm and it was great... everything was fresh n hot....clean place. The staff checked on us while we were eating....gave us a military discount... we will be back shortly read more

The drive-thru lady was not exactly rude but clearly annoyed at something. During my close to 10-minute wait I could see the staff inside goofing around. The chicken wasn't anything special. No idea why anyone wastes time and money on this place. Better chicken and service at: Chick-fil-A Bojangles Popeyes Hardees read more

It's my second time at this location. I have no complaints. The staff was friendly and efficient. The location is clean. The food hit the spot so I definitely recommend this location. Get the southwest chicken sandwich! read more

Will never go to this location again. The lady taking the order in the drive thru was extremely rude for no reason, claimed they didn't make a certain item that was clearly on their menu, and completely left off one of my combo orders and replaced it with a large drink. When I got to the drive thru window, I was told to wait by the side door for my order, and I asked for my receipt there because I felt like my total didn't match my order, which it didn't. I told them that my order was messed up, and the person took my receipt. I had to wait several minutes in a drive thru rush for my order. When my food finally came out, it still hadn't been fixed, so I asked for a refund. I had to fight through the drive thru traffic to park to get the refund. Apparently the rude lady who took my order was one of the managers or supervisors, and she asked me why I needed a refund. When I told her my order was messed up, she rudely responded that they were short staffed. I responded that I understood, but that is not an excuse for her extreme and unprovoked rudeness. I did get my refund, but her rudeness and ignorance is inexcusable. Also, don't bother contacting corporate, because they ignore you as well. In summary, stay away from this location. It's kind of been going downhill for awhile now... read more

Had lunch today here and got the Chicken Finger Plate with 5 fingers (buffalo), no slaw extra fries. Great chicken fingers! Well worth the wait. Recommend to all my friends and family to eat Zaxby's. friendly staff here as well. read more

Zaxbys - Fast Food Near Me - Richmond, Virginia

I finally decided to give Zaxbys a try. I'd been driving past the long lines for a week and caught it at just the right time. I was super curious and optimistic they would be great since so many people are willing to wait in a line wrapped around the parking lot. The menu was a little overwhelming since I had no idea what was good and I chose a chicken finger plate. This included like 6 chicken fingers, fries, sauce on the side and a piece of bread. I was surprised and sad to discover the chicken was just "okay" it didnt live up to the hype for me. It was unseasoned, and the fried were blah too. The tastiest thing on the plate was the buttered bread. How can this be??? Yesterday they were 10 cars deep waiting.. My other complaint is cost. My meal was like $9 with no drink included. No bueno zaxbys. I am going to give it one more try another day just to see if it was just an off day. I just have to believe its better than what I experienced. read more

Zaxbys - Chicken finger plate - Fast Food Near Me - Richmond, Virginia

Went to Zaxbys tonight around 6:30pm walked in and had my food to go the cashier Christina was very nice md helpful I've never eatten here until today so I ordered something small i got the kids chicken finger meal it comes with 2 fried chicken tenders crinkle fries a small drink & cookies the tenders are AMAZING!!!! Hot fresh and very tasteful great seasoning but my fries are cold :-( it's raining and I hate complaining so I'm not going to ask for new ones but next time I'm going to make sure they are fresh overall a great experience for "fast food" I will be back to try the traditional sampler read more

Zaxbys - Zaxbys chicken finger kids meal - Fast Food Near Me - Richmond, Virginia

Didn't know what to get but they had pictures of a Cobb salad so I thought I'd try it. Not a real big salad person but I thought it was great! Best salad I've had from a chicken joint! Chicken was on point and the toast was an awesome compliment. Table next to me had wings and I think I try them next time! Place was clean and nice. Had the best sweet tea I've ever had! I'm a believer now! Zaxbys rocks! read more

Nice people nice place thought i'd give it a try, The chicken was wausome. I meat the owner he was taking orders. recommended to try the wings and things withe the wings sweet and spicy ,, it was fire ! So good. The tenders and the zax sauce was a 1-2 punch. i was light out after dinner. So glad zaxbys is now in Richmond!! read more

An overall dreadful place that attempts to masquerade as a higher end chicken shop. The price does not match the quality of food or service. After two attempts I have yet to discover what makes this place worthy of anyone's time or money. The first time my order was incorrect and I was told I would have to pay for a new meal if I wanted the correct order, going so far as to accuse me of trying to get free food while ignoring that I hadn't touched the previous tray from where it was placed by one of the staff. I tried to give it a second shot, though what I experienced was disappointing. With an empty drive thru and scarce dining crowd the counter was vacant. After waiting around 10 minutes an employee came from outside the location, I placed my order and was told my fries would have to be cooked so it may take longer than normal to which I was willing to wait. Nearly 30 minutes later I ask if everything is alright to which the response was now that my wings needed to also be cooked fresh. When my order number is finally called after another 20 minutes I am greeted to food that wasn't hot, wasn't warm, wasn't even room temperature, but cold as if sitting on a shelf for an extended time. When asked why this was the case the response was the repeated "we had to cook it first". In short, $8, one hour, and poor service are not worth cold chicken. read more

My mom and I went here for dinner to try it out because we have never been here before. It did not disappoint at all. I ordered their five chicken tenders meal which came with sides of fries, coleslaw, and a slice of Texas toast. I really do not like coleslaw so I substituted it for extra fries. They also have a Coca-Cola Freestyle machine which I love because I always get Cherry Coke from those machines. The chicken tenders were incredible. They were extremely crispy but not overdone. The meat was very juicy and flavorful. The fries were seasoned to perfection. The Texas toast was good and tasted like it was lightly buttered. What made the chicken even better was their zax sauce. I don't know what they put in it, but it made the chicken even better. I forgot to ask for barbecue sauce instead for my chicken, but I am glad I did. I will ask for barbecue sauce next time to see which sauce I prefer. It may be a little bit of a drive from where I live, but I will definitely be coming back. read more

Today, I experienced Zaxby's for the first time ever, and I had a good experience. I went around noon and had to do a double take to make sure this place was open because there was hardly anyone there. Some people take this as a sign to keep going but I took advantage of it and went through the drive thru. I just ordered the regular salad with the fried chicken and found it to be delicious. The fried onions were everything and my salad had quite a bit of fried chicken on top - way more than I am given at Chick-Fil-A. Everything in the salad was fresh and the lettuce was crisp. Service was speedy and efficient. Oh and toast - toast was delicious. read more

They have 8 people at the counter who rather chat with each other than help customers

If I could rate this location a negative 1, that would not be low enough. I made the mistake of giving them another opportunity to make it right, shame on me. I don't know of anyone who wants old French fries or chicken fingers. A Kiddie Finger meal should not be that difficult to come out fresh, then to be told the box is HOT. Really? A hot box does not equal fresh food. To make matters worse, I could hear the manager slam the cash drawer because she did not want to issue the refund and when I refused a lot of loose change instead of the $10 bill I previously provided, she made me (the inconvenienced customer) wait longer. Obviously, quality customer service is NOT taught in training. Perhaps upper management needs to provide training on what the customer experience SHOULD be like! read more

I had lunch here today with two toddlers and it was delicious! I got the grilled Cobb salad and chopped chicken breasts for the little ones. Service provided with a smile, as always! read more

Decided to try this new place out. Lot's of activity on my arrival, busy time. First thing I noticed was the volume. Loud place. May not bother you, but if you are looking for atmosphere, this place is not it. Lady was nice at the order line. Wait was tolerable for the order. Then the food came out. Chicken salad sandwich. Lettuce was white crusty end. Quantity of salad was minimal at best. Looked like they spread it with a knife, but just over half of the bread. Looked nothing like the picture on the menu board. Thin line of salad that covered half. The only taste was that of grilled butter over the toast, and mayonnaise. Kind of a minor league Chick fil a. Co-worker said, take it back...I said, nope. I will just remember for future dining decisions. Reminds me of a chicken based McDonalds, but worse. Would have received better food at the little league concession stand. Bad, overpriced, fast food, yes. Restaurant, dining experience.....not even close. Will not return. read more

Zaxbys - Just like the picture on the menu board....... - Fast Food Near Me - Richmond, Virginia

Terrible, my good the boneless wings, thick coating, dry chicken. The staff seems to be trying. You need a food overhaul nobody looked happy in there! I was hungry too , so it must be bad! read more

Great food!!! The customer service was absolutely amazing!! I travel to come down and eat here! I love this place