I spent a few weeks contacting providers. Unfortunately, I decided to go with xfinity. ADT had a…read moreproprietary system and after your contract, you still don't own it. The xfinity agent told me their system was not proprietray and it could work with blink cameras. It is proprietary. There are advantages and disadvantages to a plugged in camera. I thought I could get the best of both worlds, but now have to run a separate system for blink. I talked to Omar 10/25. I complained that because they gave me bad info, I have to invest in additional equipment (sync module, echo show, and new router. From what I've been reading on the forums. It doesn't play well with the xfinity router). He told me they weren't charging me for the security equipment or installation so I let it go. I find out today, they actually are and they basically tell me there is nothing they will do. Sso much for their "satisfaction garauntee". Maybe I'll keep it. If I pull it out, I'll let you know how it goes. Just be careful when you talk to these them. I've been getting bad information. They might wonder why I never stick around for their surveys. It's because it sometimes takes a week or so before you find out the customer service agent didn't do what they told you they did. FYI: The system itself works OK for what it's supposed to do. I just wish their people were knowledgable enough to have told me what it was supposed to do instead of telling me what I "wanted to hear".

so many service interruptions, and long waits on calls to them. You CANNOT cancel via the APP…read more Agents lie to you and there is no accountability for this. $30 Tmobile or Verizon are half the price. This is the worst internet provider BY FAR. Talk to others @ this

I called Astound, with the thought process of canceling the service because of the auto increase…read more However, Dominick (Customer service Supervisor) was able to turn the negative experience into a very pleasant one. He handled everything professionally and figured out the relevant plans to be applied in order to win the customer experience. I was on the phone for almost 2 hours though. So, not very happy about that.

At first I was thrilled to not give Comcr*p more money, even if my speeds were a little slower. But…read moreover time the disconnections got more frequent and eventually they started following a predictable pattern. Every time the temperature would suddenly go down - like every day when the sun sets, or any time a cold front would come through - my internet would stop working. Sometimes for minutes, sometimes for hours. I called tech support a dozen time and had three technicians come visit and each one tried something different but nothing solved the issue. Huge packet loss numbers (30+%) and pathetic speeds were my main issues. On the scheduled date of my last technician appointment, he called half an hour after my window started - I didn't answer, as I was in a work meeting at the time (remotely, at home). No message was left, but the technician merrily canceled my appointment. I called their 1-800 number and none of the people I talked to could've cared any less and the next appointment was over a week away. I'm attempting to activate my new service now. It's less expensive than Astound, which is probably a better value assuming this connection actually works most of the time. RCN used to be *GREAT* in Chicago but they have massively changed operations. Astound is worse than Brand X if that's even possible

I have been having issues with my cell phone for a few days now, while one other location turned me…read moreaway. I happen to walk in today into this Verizon location. I was quickly taken care of by employee Tyson, he quickly diagnose the problem fixed it corrected it, and I was back out the door in less than 5 minutes! Tyson was very professional, courteous, knowledgeable, and efficient. Promote this employee, give him a bonus or at least give him an employee of the month award. Yaaaay. Thanks a million Tyson!!!

Great store. Support was easy and quick. Was in and out in about 20 minutes w/ help transferring my…read moreservice.

I have been with AT&T for over 40 years; with landlines, internet and wireless. Up until several…read moremonths ago I had been receiving tolerable service. All of a sudden my internet and wireless greatly degraded so I am getting less the dial-up speed. I have had about 8 sevice technicians to my home but they are unable to restore my service to acceptable speed. I should be getting around 6Mbps but am getting less then 1 Mbps. I am paying about $113.00 dollars for wireless and about $60.00 for internet. I am now considering switching to Comcast!! Readers beware of AT&T

This review is directed towards AT&T Corporate offices policy regarding billing and cancellations…read more On July 2, 2026 after being a loyal customer of AT&T and it's prior subsidiaries e.g. Pac Bell, etc, I cancelled my landline and Internet services. Received my statement reflecting pro-rated charges for the landline cancellation, but NOT the Internet. Contacted Customer Service Loyalty who couldn't explain why 1 service reflected cancellation and the other did not when they were both cancelled simultaneously. Further more, I would have to wait a full billing cycle before the adjustment would be communicated to me. In the meantime, I was still expected to pay the Internet bill. No other statements have had billing discrepancies that were not immediately resolved over the phone. This just reconfirms my decisions to cancel AT&T.

Webpass provides an awesome service. However some things to note:…read more-The internet can be knocked out during bad weather (snow storms, thunderstorms, etc) since it is delivered wirelessly to the building (at least in my building's case). -Reliability when weather isn't a factor is incredibly high in my experience compared to other ISPs. -Speed is awesome. My building is supported for 100mbps, but I usually get around 200-300mbps download speeds, and at least 200mbps upload speed at all times. Sometimes my upload or download will peak around 500mbps. -Their support staff really knows their stuff. It's not like calling another ISP's support where you get tier1 support who asks you do to the basic troubleshooting. The support staff you get when you first call is likely the person who will truly be able to fix your issue. I work in IT, and absolutely appreciate this. THAT SAID, their hold times when calling for support are usually pretty terrible. I've been on hold before (including last night) for 1+ hours and then the call gets disconnected for whatever reason. Their email/online support is pretty lackluster. No way of updating or creating tickets online short of emailing them. In my current case, I've emailed them in response to a ticket and they seem to ignore the email altogether. I'm now trying to call them to get the issue resolved. Overall, I'd give them an A- as a grade. If they could up their support, it'd be the best ISP out there.

Unreliable, often down, especially at night. Fast when up but I'd prefer slow but reliable.read more

The Quick: Out with the old, in with the New Cable! Easy, quick, affordable, and even better…read morepicture quality. Great customer service that does everything for you. Sign me up for life! *** I don't know which is there main Yelp! Page so posting the same review here just in case*** The Details: Just another reason why I need to leave Manhattan... I hate my current internet and cable company-- Layer3 come to NYC please!! My brother had Layer3 installed one morning while I was visiting. I complained and expected the worst, but it was literally the easiest experience ever. This nice install rep (hi Chris!) came perfectly on time and did the entire setup for us in a few minutes - he was very pleasant and funny. I had no idea what this new cable was, so he spent time explaining and showing us a few pointers to make sure we understood the software. It's like a no contract, no fee, amazing cable company that has even higher quality imaging. Plus virtually unlimited DVR space (Hello binge watching!) Oh and it's less expensive than what I'm paying for UGHHHHH. The Damage: I believe the price is different depending where you are, so worth calling to see. I'll be signing up a soon as they come to Manhattan

Let me provide a little background. I was a Directv subscriber for a decade and a half. I used to…read morelove their customer service, America based, and their picture quality, content and NFL package were outstanding. Then AT&T purchased Directv. I stuck with them a little longer but the quality of their services quickly deteriorated. I used to consider them the gold standard but i had to switch after a mystery charge appeared on my bill that they couldn't explain to me. I told them i was leaving and they didn't even care. I also refuse to go to Comcast. I noticed an ad for Layer 3 tv online and decided to try it out. Let me preface by stating i have a 1gigabit internet thru the fine folks from RCN who also have excellent customer service. Layer3 TV is an internet based cable solution. Their feed runs thru your internet. and they have 4K. I admit i was skeptical at first but once i switched i have not looked back. The picture quality is amazing and the customer service is outstanding. They are new to the Chicago area so there are a few kinks but you can tell with the technology they use they will become a force. Please keep doing what you are doing I enjoy your services immensely.

We had a wonderful experience at this Verizon store and in particular with Vicky A., who assisted…read moreus with our entire transaction. We traded in our older iPhones and bought a new Apple Watch, and Vicky helped us take advantage of every discount/offer available to us and also assisted with the process of transferring our existing data to the new devices, etc. Her professionalism was exceeded only by her friendly and upbeat attitude! Highly impressed.

If only there was a 0 star option. To begin, this store isn't even a Verizon. They're a franchise…read moreand their ability to help someone is very limited. They aren't communicative whatsoever and give ranges for what your bill may be. We were signed up for a plan we didn't agree to. Had to come back three times to get on the right plan. We were told we'd receive $1,000 towards trade-ins which was untrue as well. Their staff has zero training when it comes to multi-tasking. One person might be helping you and three other people at the same time vs just giving someone their full attention. They're taking phone calls and meetings while they're supposedly helping, unprofessional to say the least. The icing on the cake was when we were cancelling our service the store manager took a picture of us on the sly to tell his associate we were cancelling. Who takes pictures of their customers. This store is the worst. Store manager I know you're going to comment and say let's talk and let's see how I can help. Just teach Jake how to tell the truth with customers. Teach Tramel to not take pictures of customers. Very unprofessional. This place sucks.

Live in Berwyn, IL. and service has been great. Have had their service now for over 10 years and…read morehave never had any problems with the internet service that Mc.Net provides. They use ATT router but provide the service to me with 15mbps speeds and has been very consistent and has provided me with all the bandwidth that I have needed since being with them. They also provide various speeds at different prices from $39.95 to $99.95. Not sure how I found them and that they provided service here but am very glad that I did. I would highly recommend anyone looking for good, dependable home internet service in the Chicago area. Though based in McHenry, they are able to provide service in a nearby Western suburb of Chicago and you might find it worth seeing if they provide service near you.