I moved into a condo and Comcast service is included in my assessment. However no one at Comcast ever shared the procedure for getting equipment and service for new occupants. Between me and the management company we spent days and countless calls and emails trying to figure out how to do this. The "bulk contract administrator" was less than helpful. Finally the ComcastCares rep at Twitter told me to go to the store. Wow. What a great experience. After struggling with it for over a week, it was resolved with just a few strokes on a keyboard. Rena, my customer service person was spectacular. She had solid expertise in the services and equipment, she was knowledgeable and patient, warm and funny. She spent a great deal of time with me and made sure I had a clear idea of how to do the self-install, how to use the remote and the DVR. I cannot say enough good things about her service and the overall experience. The facility itself is beautiful. Spacious and well-lit, it is an exciting place. I would highly recommend coming to this store instead of spending time on hold with the customer service team. read more

Had a great experience here today with Noe! We had some complicated transactions and he made it go so smoothly! Also some good deals!

0 stars would be more appropriate. This entire comcast/xfinity company is a complete scam. They're shady and will charge you long after you end your account. I've been charged monthly, 6 months after ending my account. NO ONE on the the call center or in person is willing to help me in any way. While receiving "help" in the store; the only people that came in were other customers complaining about faulty charges. I've only ever heard horrible feedback from fellow peers who have used comcast. read more

WARNING: DO NOT DRIVE HERE! This location has a contract with a dangerously shady tow company that will tow your car across the city even if you are in the store. I parked in the back lot dedicated for Athleta and Xfinity customers, which wasnt even half full. I then walked to the street entrance of Athleta, and shopped for less than 15 minutes. When I returned to the back lot my car was gone. The tow company is running a scheme and this stores here are either in on it or complicit in their criminal activity. read more

For being so early, I thought I could take my time and ask plenty of questions. The lady was not friendly and seemed genuinely annoyed that I was asking questions about the payment as well as different phone options. I understand why this location has such negative reviews. A night and day difference regarding the experience I had here and at the Xfinity location in lakeview. ALSO, since I was so uncomfortable, I completely forgot to transfer the info from the phone I was exchanging. It would have been nice if the employee had mentioned that, rather than suggesting that I set up the phone entirely at home. read more

The internet service is great and cheaper than DSL which is the reason I switched. But the people that work for here, the dispatchers, The people that come install the internet are all unprofessional. They gave me 2 blocks of time to come and install it and didn't come. This company has horrible customer service and the only reason people still get this company is because there isn't much competition out there but if there was this company would be bankrupt with how unprofessional it is and how they don't take care of their mistakes. They credited me $20 for missing my appointment but that doesn't equal the amount of money I missed at work for leaving 2 times for 2 missed appointments.. so overall, decent rates and internet offers but HORRIBLE customer service! read more

Wow I love this place. It's beautiful inside, sell phones, speakers and other stuff. The people working there are fabulous. From the minute I walked in I was greeted with a big smile, and helpful knowledgeable, efficient service. Crystal and Tahirah are fabulous. They are my new "go to" Xfinity peeps. read more

terrible service, was charged for service tech when I was told I wouldn't be, gave credit, still charged me twice for it, gave another credit, still continued to try and charge my account. had them for 3 months had problems every month for no reason and can't even catch a break gotta waste energy and time calling since in person workers can't help. would rather use straight talk internet read more

I wish I could give this company zero stars. All I needed to do was transfer my service, and all they needed to do was send me a new modem. After 6 hours on the phone and speaking with 4 customer service reps, they managed to ONLY SEND ME A CORD!!! The level of this company's incompetence is honestly impressive! read more

I generally believe that Yelp needs a negative star setup courtesy Comcast. Or at least 0. C'mon Yelp. Comcast doesn't deserve 1 star. Here're the specifics now. I just started a Dental Office and the original sales person Robyn-Caldwell kept trying to push an expensive contract. I asked if there were any specials, she said no and I found one right on their site for $119/month for 50MBps and cable and phone. $0 install and a $99 gift card for 24 month contract. I signed that contract. At first, the tech comes and says there's signal so no issues but when someone came to install, they said there's no service here. Strike 1. Then, I recieved my first bill-$282. I emailed Robyn and she assured me not to worry and that it'll be fixed right away. About a month later then someone called threatening to cancel my service if I didn't pay the bill. I logged in and now the bill was $481. The gentleman's name was David. I put Robyn on a 3-way. She apologized and said not to worry as it'll get corrected. She assured that David will call me at 3pm that day. This was on Sept 2nd. I got email assurances again to not worry. I went ahead and started advertising online regarding my Dental practice on Sept 7th and 8th expecting a flurry of calls. Sept 9th, the staff went in and alas, my phones don't work, the software doesn't work, the alarm system had been off the whole night and we couldn't see patients or take calls etc etc. I was furious and called Comcast. After 2 hours of complaining they started the service again but not a single apology even as courtesy and no supervisor has yet called. I'l update this review based on what happens next! read more

Absolutely unclear, and downright deceitful final installation price. I paid $40 for a "technician install" and another $20 for "product install" and finally a "one time installation charge". ONly 1 of which was told before I received the confirmation e-mail. I will bereporting this practice to the BBB. read more

They are one of the worst part of living in chicago. Unfortunately for fast internet we don't have many options. They love to give you decent deals loaded with weird fees then when your "deal" expires you get jacked around until you beg/threaten your way into a new "deal". Classic bait and switch. My favorite is when you call to complain that they've jacked your bill up 200% when the deal expires and they tell you that your still getting a great deal! its discounted from the "actual" rate. Oh you have an outdated modem from 5 years ago? still gonna have to pay 10$ per month for that. Honestly I've had great luck with the people installing the equipment, they were on time and super nice. Their business practices and methods for ripping customers are seriously messed up though. read more

I only have their "high speed" internet. When it works it's great, but every evening with out fail speeds tank. Even with a speed test showing a download speed of 50mbps it just took 3 minutes for this page to load. Will go reset everything again and hope for the best. Their customer service is also a sorry excuse for "service" but they sure as heck want you to buy more of their garbage services every time you call! I am a happy TV cord cutter and cannot wait till this company fails and has some competition. Literally the only high speed internet service available in my area. read more

The ladies who helped me set up my internet were super helpful and friendly. Answered all my questions and tried to save me even more money on my internet/cable bill with a discount code. read more

ZERO stars. Please see below for an actual exchange via email about Comcast business service, where a rep actually gave me a fake number to get help. Go ahead, call it. They'll ask you if you want a time share in the bahamas. Is this for real??? I know your're a monopoly, but these are human beings working for you and human beings buying your "service" Melissa C 12:05 PM (23 hours ago) to krystal_Kimble2 Hi Krystal! I hope you had a lovely holiday! Just following up to see if you were able to forward this to the correct department so we can get it sorted out as quickly as possible! Thanks, Kimble, Krystal Krystal_Kimble2@comcast.com 1:05 PM (22 hours ago) to me Good morning Melissa, Speaking with one of my friends in the business department she gave me a special number and code for you, the number has a one-time use to get your issue fixed quick, its 1866-671-5605 the I.D. code is 041640165859-019. If this doesn't work feel free to come in I'll call them with you because we do not handle business here but I'll always try my best to help sorry she couldn't do more and hopefully this helps Have a great day -Krystal From: Melissa C [mailto:mc] Sent: Wednesday, July 05, 2017 12:06 PM To: Kimble, Krystal Krystal_Kimble2@cable.comcast.com Subject: Fwd: Restaurant Group Account(s) Melissa C 1:29 PM (21 hours ago) to Krystal this is great, thanks so much! I will give them a call later today. read more

I honestly can't believe I'm defending anything related to Comcast. From what I garner from the heavily negative reviews on this site for this place is they are aimed at Comcast itself and the way they operate their customer service, which is well deserved but just misplaced. Visiting this place, I do feel that whatever grievance you have with this soulless, clueless conglomerate, will be heard by an attentive, human, local staff member. And you get a free cup of coffee outta your visit. I'm glad this place exists while I have to be a Comcast customer (Google fiber can't show up soon enough!), I now feel that I can visit this place and not have to deal with their incompetent help line. Note: A star is knocked due to having to call the service number in order to activate service on a self-install. read more

There are regular promotions going on here to get people to come in, but there's no way to contact the local store to see if the promotion is still going on. Why would you go down there to leave empty handed? read more

I just cut #Comcast off, I was with comcast for 8yrs Now I have #TMobilecable it's call #layer3 one of the best decisions I ever made.

Took off work to schedule a tech to come out between 8-9am. Got a call at 8:20 that the tech was arriving. Went up the the building's lobby and waited 20 minutes. No one. Went back down to my unit (from which I can see the building's front door). Saw a Comcast van down the street so I was reassured that the tech had arrived and was getting set up/doing whatever he needed to do before he came in. Continued to watch the van. Another 10 minutes go by and my phone rings. I figure it's the tech wanting me to meet him. Comcast letting me know that "they're sorry they missed me." At this point I'm just confused but not even really annoyed. Ask my roommate to throw shoes on and go help the guy. He goes out and the tech is sitting in his van just chilling blasting music. He confirms that this is the tech that was supposed to come get our cable set up this morning. The tech goes "Oh, your buzzers were confusing so I waited here." Our buzzers are not confusing. We get food delivered literally 3 times a week and have never had a problem. On the rare occasion that Domino's can't figure it out right away, they call and ask. Which seems to be a revolutionary idea to this tech. The tech caps it off by telling my roommate that he's "now on another call" despite it being not even 9am (our original service window) and the fact that he was scheduled to be at our house for an estimated 2.5 hours. I immediately call Comcast and speak to a very nice man who basically tells me that barring me taking another day off from work on the chance that another tech could actually make it into our front door, there's nothing that they can do. They cannot get someone out here before 2pm today. They can't get someone out here at night. No offer to do anything to compensate the second day off work. No interest in any details about the tech. They literally could not have cared less. Great first interaction with a cable company. Was only looking at switching because of the nightmare I've had with another company in the area, but after this, I think I'll bite the bullet and stay put. read more

Unable to help us in any way. Staff was rude and it is clear that training at this site is needed. We were told our 35% hike in fees was due to inflation, and that there was no manager on-site who we could speak with. In fact, we were told to try to get ahold of the CEO as they were the only person who could help us with our billing issue. I will take my chances with the phone line in the future. read more

First time having to come into the store, just had to switch out for a new modem and it was the smoothest experience. Initials on receipt were KF for who helped me and she was absolutely amazing and kind. No BS, she got me what I needed and was out the door. Definitely won't hesitate to head in next time I need assistance. read more

Goodbye expensive cable bill. Goodbye wasting hours of my life on the phone with "customer service". Goodbye weekly cable outages. So long Comcast. Just dropped off all my equipment and no more stress in my life. read more

Literally can not get through to a human. Having issues with modem and every time I call it just prompts to reset modem and then tells me to call back! Beyond pissed right now. Even when I say speak with an agent it doesn't work. Horrible customer service read more

I can't stand Comcast. I mean I really dislike (hate) them. There are reasons why Comcast is THE company to hate. That's really a distinguished designation to have earned. To be the most hated company (besides Monsanto) is pretty impressive. Great job guys. I dislike even more the fact that I need to take the time to write this review because I feel Comcast has already stolen so much of my time. Dealing with this company is exhausting, and they're beyond irresponsible. I'm not going to spend 3 hours detailing just how many times they messed up, causing me to call back, sit on hold for 30 minutes, and speak to a rep who has no idea what's going on. No, no. They've stole enough of my time. I have absolutely no clue what the CEO of this company is doing. Out on the golf course? Sitting home, getting high and watching daytime television? Whatever he/she is doing, how about getting into the office and cleaning this company up? How about when I sit on the phone for over an hour with a rep, going through all the details of a "special promo" they're running, and finally, we get it wrapped up. A week later, they call and say "would you like to sign up for a promo package, cable and internet?" to which I respond "huh?". "I'm sorry sir, we don't have any record of any package you've signed up for." Ummm.....please, please, please Jesus, tell me you're kidding. No, they weren't. How about when we signed our business up for internet and the rep sent us an email detailing exactly which modem to buy. So I go on eBay to find this modem used, buy it, wait a few days for it to arrive. I call Comcast to add it to our account and what do they tell me? Of course, they don't support the modem! Whhhhaaaaaattttt the FFFFFFF??? You mean the modem that the COMAST rep insisted was the correct modem? And here's the kicker: this rep has been with Comcast for 19 years. 19 YEARS! And he still doesn't know which modem is supported!!! Kind-of important to know, right? They told us to buy another modem, this time off a new list. Well how the hell can i trust if this is the correct list? Wasn't the first list the correct one? Unreal. How about this same rep who supposedly set us up for an appointment on a Friday at 1pm, and told us to expect a call, only we never received one. Sure, I took off work, drove to our business location to wait for a call from a Comcast rep ONLY to be STOOD UP. When I called our rep to ask why we hadn't received a call? No answer. Then I texted him the day after, and followed up with yet another call. NO RESPONSE. Unreal? Yep, welcome to Comcast ya'll!!! 2 days of no response...ok, ok. I understand. It's not ridiculous. If I had been calling/emailing/texting for a week without a response: now THAT would be an inconsiderate, unprofessional and obnoxious thing. Well guess what, that's EXACTLY what happened. I continued to call the guy who was so eager to get us signed up, only to leave us on a lurch. No responses except for the 6th call 5 days later. This is his text verbatim: "Really no call from Comcast? But I scheduled it with them." Great dude, still doesn't get me any closer to getting this done. At the same time it's like yeah, jerkoff, you've been ignoring all our emails, phone calls and text messages. No apology, and playing like everything is ok? Not cool. Not cool at all. This guy clearly doesn't get it. I bet he's been divorced like 6 times. Dude just doesn't get it. Perfect for Comcast! I hate this company with a passion. He said he would follow up with Comcast again to ensure they call us to set our account up. No response for that entire day. When I received no response by noon the NEXT DAY, I followed up with a call AND text. STILL no response. I was sick to my stomach and angry as hell. I even emailed so I had a trail of this despicable customer service. The day after I AGAIN call (this is the 14th call to this guy in a 9 day period, no joke). He finally responds with a text: "Still no call? Expect a call from them in the next 2 hours". Literally no call, 2 hours later, 3 hours, 4 hours, nothing. I hate this company. This is the icing on the cake. I called Comcast corporate to report this guy Nick and try to get some answers. They said they would have HIS manager call us, who is based in Florida. "Expect a call by the end of the day". Guess who never EFFIN called? I called 2 more in the 4 days following. STILL NO CALL. I'm serious as cancer this is a true story. They even gave me this manager's personal cell and left 4 MESSAGES over 6 days WITHOUT A CALL BACK. SERIOUS AS CANCER. Called Corporate to REPORT. Note to the CEO: GET OFF YOUR BUTT AND DO SOMETHING ABOUT THE CUSTOMER SERVICE, THE DISJOINTED CUSTOMER SERVICE and LACK OF COMMUNICATION BETWEEN DEPARTMENTS. OFF, OFF, OFF THE COUCH! PUT DOWN THE BONG AND START WORKING BRO! TO GO FROM HORRENDOUS SERVICE TO JUST BAD DOESN'T TAKE MUCH EFFORT. MAKE IT HAPPEN. read more

Terrible customer service. Employees are combative, argumentative and don't listen to or address the customer's needs. Employees like Cashier DME, need to be retrained to understand the BASIC principles of interacting with clients. read more

Moved to Chicago last week. We'd heard horror stories about Comcast, but we wanted to give them the benefit of the doubt. As if we had a choice - they're the only provider in our area. Since there hadn't been service in our unit since 2012, they said they needed to send a technician out to re-establish service. An appointment was scheduled five days out. Fair enough. The night before our scheduled service, we called to confirm our appointment for the following morning. They informed us that our work order had been improperly scheduled by the representative that we met with the previous week, thus voiding our pending work order. Over an hour on hold and multiple transfers to "supervisory" departments, we're back to square one. If you can avoid these guys, by all means do. The representatives on the phone are friendly enough, but will get you nowhere. read more

If you live in the city and have a choice, go with RCN. Their internet is faster, less spotty and cheaper. Plus, they have much better customer service. read more

Just stopped by to return my cable box. They have a fancy new interior. I count 12 Comcast employees working, but only 2 that are actually helping people, the rest are standing around. I've been here for 20 minutes and they've helped 4 people. 4 more to go until I can return my box so they don't charge me an extra $10 a month. There's like 8 TV's on and they all have something different on, I wish they put more effort into making their customer service more efficient instead of trying to distract you from remembering how long you have been waiting for something that should take 37 seconds for them to do. read more

This store is AMAZING. I have never experienced such knowledgeable, respectful, and delightful service. Visiting this store is the exact opposite of calling Comcast. They are so happy to help, answering all questions happy and quickly. Save yourself the hassle of calling Comcast and visit this store! Thank you Mike L for helping us with transferring our account so quickly! read more

The Xfinity store on Weed Ave is like no other. The staff is very knowledgeable and courteous. I dreaded needing to go in and get a new box because the horrible experiences people have had at other locations. Let me tell you, this place raises the bar for customer service! Thank you Ramon for all of your help!! read more

I am a small business owner and I use Comcast for business. I hate leaving bad reviews bc it hurts my business when people leave bad reviews over things that are trivial. However, DO NOT use Comcast for business. I apologize to the person in charge of this location if they don't handle that. This was the only location that pulled up when typing Comcast Business. In 2 weeks Comcast has gone down for 8 hour periods TWICE!! It has cost me thousands of dollars as I own a high volume pizza place. 2 days/nights where my customers can't order online or call my store is detrimental to my business as we run on very thin margins. For what I pay I have lost more business using Comcast than if I just had my store phone number go directly to my cellphone. I would encourage anyone of thinking of using their business services to look at other options. As a business owner I can not afford to use Comcast anymore. They have cost me so much $ in lost business that I can't begin to tell you how disappointed I am in their service. read more

May 8, 2015: Comcast solicited my service for fast internet and convinced me to switch from AT&T. The technician came today two hours late, cut off my AT&T service and left after two hours without connecting me. He was not prepared to do this job and did not know what he was doing. I have no phone, no internet and have been on the line with them for over an hour. It is a Friday night and they will not come back. All advice appreciated. read more

This is my second time coming in to the studio, last year we moved our phone lines, today I went to turn on my son's phone. Latesha W. Took care of us and she was just wonderful!! Not only did I get my son's line added to our service, (for free because we have Xfinity internet) but I left with a new IPAd (for free!) Go see Latesha for excellent and professional service!! read more

Is it possible to give lower than a 1 star? I just came in here because the phone has been no help in adjusting my services. I have my hypoallergenic therapy dog with me, and was just told to leave. When I explained it was a therapy dog the entire staff was rude, and told me well "they are all allergic" ....it's a hypoallergenic dog. The customer service for this company is awful. Maybe thats why everyone is leaving cable and this specific provider. read more

100% of the time I get a monthly bill it is wrong. I literally feel like each month, I am being stolen from. Having to talk to someone in customer service for a minimum of 1 hour EACH MONTH is no way to run a business! 14 calls in 4 months...not worth it. Then reps promise to call you back with a permanent solution. And, nothing. There are literally no other solutions left but to tell everyone to never use Xfinity. read more

Cable companies in general are the worst, but this one may be trying to win some awards for it. Customer service is generally terrible and technicians never seem to know what they're doing. My last experience with a technician is one for the record books. He came within his scheduled time slot to install my internet. Got there, played with some wiring for a very long time and didn't actually seem to know what any of the wires did. He was inside and outside saying things like he might need to come back if... or he might need to reschedule if... Eventually he said he figured it out. When it came time to install the internet modem itself, he told me that the modem I had was wrong. At this point, instead of rescheduling my appointment or scheduling me a new one, he asked me where I got the modem from, when I told him Best Buy (that's another story) he asked how close the nearest Best Buy was. When I told him about 15 minutes away, he told me to go and exchange the wrong modem for the right one(?) and come back and he will install it because he didn't have many other appointments that day. So I went and as I was on my way back, within 5 minutes of my house, I get a call from Comcast customer service telling me that this is taking too long and my technician is on a tight schedule and has to leave and that customers cannot leave during their appointments. I told her that it was my technician that told me to leave and I would be back in 5 minutes, but she asked me if I wanted to reschedule for 4 days later, which would be a mid day appointment on a Tuesday. I told her that would not work but I'm almost home. When I got back home, the technician had left already. When I called customer service to explain this situation, they told me they were "sorry" but could not get me another appointment until that Tuesday which does not fit in my work schedule anyway. They said they would call me the following morning and see if they could squeeze me in for a last minute appointment, but obviously that call never came. Did you know that they still charged me the $50 installation fee for this technician to do nothing? They said they would credit my account for half of that money but LOL I still don't have the internet! Customer service is a concept lost on some... read more

I don't know about the canceling of services, but this service center is far better than it used to be. It used to be a snaked customer line of people in a dirty white room with customer service behind the wall. It is now an open room with huge tv's and comfortable seating with a person greeting you at the door, taking your name and giving you a number. The service center itself is a huge improvement from what it was. The new voice activated remote is pretty cool also, especially the "last" feature which gives you the choice of multiple last channels you were on. Not sure I like the new default way of navigating channels through the guide, channel numbers in general need to be redone with the addition of HD. read more

Comcast sucks for a bunch of reasons not the least of which is the highway robbery expense and now they won't even allow subscribers who already pay for STARZ to use the STARZ app! read more

My experience is definitely 1 star at my business in the west loop. We have them at our other location in wrigleyville, no issues. Problems 1) I have 2 businesses at the same location and I did see they did have some internet interruptions but I asked if this will affect the phone lines. Their answer, no it wont. Reality, yes it did. We were experiencing local area outages which will take down your phones. 2) The install guy spliced the coax cable which I asked him not to do. 3) The outages were once a week, and their solution was to have a back up provider or if I knew about 4 square for credit cards. The techs on the phone are not real help, all they could do was reroute my phone # to a cell temporarily until the system was back up. These problems are difficult for staff to resolve and in a fast food business, poelple are ordering online. You can wifi you laptop to you phone, but your visa machines will be down. So, if you have this issue, here is how to fix it. I had to switch back to ATT copper for my phones, I also went with their u-verse. U-verse does use their copper wires for internet, like an advanced DSL. All-in-all, comcast has a good product if you are in an area that doesn't experience outages. Research the other businesses around you before you go with them. If people say they go out once a week, beware. I have comcast at home, outages maybe once every 3 months (ukrainian village). But, the customer service for the disconnect went easy, that was 5 stars. I didn't have to pay a fee but you need to have at least 4 documented calls, get the reference # and date for each call. read more

I was so nervous about going in after hearing so many Xfinity horror stories. I went into the studio today to pick up a starter kit and router. It was a great experience! Friendly staff that were accommodAting and knowledgable. This was my first experience with Xfinity. So far so good. read more