So I haven't visited the service center on North Ave for a while due to the poor customer service and the log waits. I was plesantly surprised to see that they are completely changing the customer experience. The staff seemed happy to be out from behind the thick glass windows and while full, I had a short wait and my problem was solved. read more

Studio Xfinity is an amazing venue! Competing with the likes of Apple and Samsung Comcast has found is niche! I've been here twice for corporate events and have enjoyed myself. They have all of the newest technologies including games you can play on your Xfinity device! read more

Studio Xfinity - Great Venue - Internet Service Providers Near Me - Chicago, Illinois

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Xfinity /Comcast is by far one of the worst companies I have ever interacted with in my whole life. Every time. The worst. WORST. Even when you walk in the first set of doors the temperature is about 100° right now. It lets you know you're entering into the fiery pits of hell .This review is for mark and Ashley. That is why I gave them four stars. If you want anything to get done you have to go into a store, specifically this store. Unless you want to spend months on the phone hours every time with no resolution. read more

Worst ever, can't stop them sending me mail, can't get in contact with them, no email?!

I walked in here 4p on a Tuesday looking to return a modem (bought my own). The woman at the door checked me in and gave me a number. Only one person in front of me. At the service desk Shalandra was as helpful and polite as can be. She scanned in my modem and I was on my way. 5 minutes tops. read more

Have always had the worst experiences with Comcast, but dropping my equipment off was a breeze. I expected to be there for at least an hour. I was in and out in under 15 minutes. The staff was so helpful, prompt and professional. Now if you could train all of your staff to be like them, I'd consider coming back. read more

WHERE'S MY MONEY...WHERE'S MY MONEY? Everyone was very friendly...I made a payment of 100.00 in cash, got a receipt, but, after a week, I pitched it. This morning...Comcast suspended my service because they did not receive payment. WHERE'S MY MONEY?!!!! I'll be in there this Wednesday to see what's up! BET EM UP! read more

I would give rating of 0 if I could. 1. It takes 10-15 to go through their Call Center to get to an agent. Once I got finally connected, the agent was not even able to tell me what TV channels are included in what package. I got disconnected and had to go through call center again and another agent - another 10-15 min to get to agent. 2. They keep raising the bill. My bill went up by 50%. They are not very open about the products that I am buying, I cannot even find the products they offer on their website anymore. On the website you can only buy additional products, but you cannot downgrade. 3. When you call to downgrade service (which is what I called for) they again cannot tell you what are the products they sell and prices, but instead ask a series of trick questions to sell you the most expensive package. Typically the rate they give you is promotional for few months and when it expires the bill doubles and again you end spending time on the phone with Comcast agents trying to get it down. 4. Very dishonest business practices and you don't really know what you are paying for. 5. Wish more content will go to streaming model, like HBO, so I will not need to deal with them again. read more

The shittiest internet/phone/cable provider known to man. If you value your sanity, choose another provider.

2.5 Hours of wasted time. Just wanted to change my billing date and was told that I had to come in person. I came in and was told (a) I didn't have to come in, and (b) oh by the way its $15 to change your billing date. BUT a month later the billing date was not changed. I called and was told that a triple bundled cannot change its billing date. OUTRAGEOUS. I wanted a $50 credit for 2.5 hours of wasted time. We all know how they nickel and dime us but oh no that is not acceptable---have $10 ...I told them to keep their $10. I'm the Treasurer of a highrise and sign a $10,000 check each month (plus my own $155 a month). Wrong person to annoy. Their contract has just been cancelled for the building. RCN here we come. read more

I spoke today to a lady named Belinda in customer service and billing. I had to update our accounts card on file and she was so kind, efficient, and informing on services we may want in the future. I wish every time I called it could be directed right to her. She deserves a raise for her polite and sweet demeanor never been happier with a representative totally made my whole experience especially because we have had some problems in the past. Thanks Belinda! read more

COMCAST XFINITY Scumpany is the worst cable/internet business in the world! I recently transferred my cable services to a new place, and added internet to the bill at the new place. To make a long story short, I left the old place around mid-September and had a balance of $100, which was the final bill. Around early October, when I received a paycheck, I went to my Comcast account my balance was $0, without me ever making a payment. Around mid-to-late October a Comcast technician came out to my new place to install the services. I was informed that my new bill at the new place would be approx. $150/ month. From September to November I had been checking my Comcast account online for a new bill, but it never came. The balance kept saying $0. About the first day of December, I receive an email from Comcast saying that my bill is past due and will be disconnected. I clicked on the link provided by Comcast in my email, entered my password (because my username was already filled-in for me by Comcast), and then logged onto my Comcast account online. Again, the balance said $0. I had logged into my account numerous times that day and the balance said $0. I still had not seen a bill and did not know how much the bill was because Comcast never mailed me a bill. A few days later, my cable/internet services were disconnected. Comcast began calling me for payment; the Comcast customer service representatives in the Phillipines threatened me to pay the bill, even after I requested numerous times to provide me with a bill first; Comcast center representatives have been calling my cell phone 3-5 times a day from various phone numbers, threatening me for payment and threatening to send a repo person to my house to pick-up the cable boxes; Comcast/ Broadband Wireless field representatives have also been calling my cell phone, ringing my door bell at home and at all hours of the day/evening, leaving big red notices on my door, threatening me for payment and to pick-up the cable box. I finally learned that my bill had become $620!! I also learned that Comcast changed my account login username without ever notifying me of this, after I had been using the same login information for years. A bill of $100 had become $620 from September-December. Not to mention, Comcast charged me for cable/internet services for the entire month of December, even though my services were disconnected around December 1. When asked to pro-rate or remove the December charges, Comcast refused!! The $620 bill included the obvious $100 previous balance, along with hidden charges like a $30 equipment rental charges for 3 devices, a $10.00 late fee, $5.00 broadcast tv fee, $3.00 regional sports fees (??), $17.00 taxes, $10.00 wireless gateway, $150 installation fee, plus $150/month bundle charges for cable/internet from September-December. Comcast continued to call my cell phone to threaten me, and sent their repo agents to my house to demand payment and to pick-up the cable box. I've had Comcast service for years, paid all my bills, and never had any problems until now. Besides from the outrageous charges and fees and changing my account username without informing me, I was highly surprised at their level of professionalism and strong lack of customer service with Comcast threats for payment and Comcast agents knocking on my door at all times of day/evening to repo the cable box (just like a auto repo man in a tow-truck). This scumpany is the worst and I am urging everyone to STAY AWAY! read more

without doubt the worst customer service I've ever experienced. No one is empowered to do anything such as correct billing issues. When I got fed up and decided to leave them after only a month of internet service I had to call no less that 7 times before I did not get mysteriously cut off by the agent when I was being transferred to their 'retention' department. If someone is canceling service why would they put you through to a retention department??? Comcasts customer service policies are just begging for a class action law suit. It's only a matter of time if they keep it up. read more

High speed, yes. Watch shows online... too many commercials, freezes up, consistently. Why I am paying for this service and I have to see commercials while watching online. And not one or two, six to eight for each break. This is frustrating! Commercials started, I found this sight, wrote this,signed in, came back to write this addendum and the commercials are still running! read more

Huge improvement from what this center was a year or two ago. In and out in 5 minutes. Easy parking. Friendly staff.

I was in the Xfinity store a week ago Monday to return one cable box that had Tide spilled on it. Ramon a "team member" whose business card has no phone number, talked me into getting four (4) new cable boxes that were supposedly upgrades and told me they were very easy to install. I have been through a week of Hell. I installed all the boxes as instructed and none of my TVs worked after that. Calling Comcast for assistance has not changed at all. The first person with whom I spoke told me that I needed an ethernet cable in order for my TVs to work and she set up an appointment for a technician to come out on Saturday evening from 5:00-7:00pm. I rearranged my schedule to make this happen and, of course, no one showed up even though I was told by a supervisor (Ken #364279) that the tech was running late and would be there by 9:00! On Sunday I was out and about and received a call from a tech by the name of Mark Edingburg (ID# 2469), who claimed he was waiting for me at my home for my appointment which had been scheduled between 3:00-5:00! I never scheduled this appointment and it was never confirmed by Comcast even though the appointment for Saturday had been confirmed and "guaranteed" (by email and 2 phone calls). I asked him if he could wait until I got home and told him it would take 20-30 minutes. He said he couldn't because he had another job. I was fine with that as I was busy and didn't really want to leave where I was at that time. However, when I did leave the store at 4:00 and was driving home, about 75 minutes later, I saw an Xfinity truck parked next to the Dunkin Donuts in my neighborhood. So, I pulled over and asked the driver what his name was. Sure enough it was Mark. So I asked if he could come fix my TVs then and he told me the "ticket" was closed. What a liar! When I got home, I called Comcast and tried to make a new appointment and was told there was an open ticket and they couldn't make an appointment until that ticket was closed. At that point I was seeing RED. Today when the technician did arrive, he told me all about the salespeople's schemes and how they give those "upgraded" boxes to get a commission. He laughed when I told him that one of the agents said I needed an ethernet cable and told me that the cable boxes I was given were just like the ones. Further, I wasn't even given the right boxes and the "team member" never explained that the larger cable box was the main cable box. Now I know why the store's phone number is not printed on the business cards. Shame on the "team members" and "telephone agents" who work for this huge corporation. Remember these words......KARMA IS A BITCH! read more

Comcast is the absolute worst. Horrible service. Horrible everything. I wish there were more options. I call about my cable box not working. They schedule an appointment for Monday Aug. 24th and give me a ticket #. Someone is supposed to call me by 9:45 am on Monday to let me know what time a service tech will be to my house. I take the morning off work to wait. No one calls. I call them at 10:40 to see what is going on and they tell me that "Oh well no one is available to come today". Why didn't anyone call me to let me know????? It took me an hour on the phone to troubleshoot and then get an appointment on Sunday. I had to call several times. Was disconnected. Was put on hold for 30 minutes to get a supervisor all to have them blow me off and not show up and not bother to call. This is not the first time I have been disappointed with this company. And to top things off their high speed internet that they advertise at 50mpbs and that I pay extra for Isn't even close!!! Every time I do a speed test it's maximum is in the 20s. I wish the government would come down on this company. False advertising for sure. read more

I had an internet/cable installation appointment yesterday between 1-3. I made this appointment over a week ago. NO ONE SHOWED UP. NO PHONE CALL from comcast at all. Proceeded to call Comcast at 330 and was told my situation was elevated, told me a rep would be come out between 5-7. Called again at 630. Rep said he had no idea what I was talking about said he's escalting my appointment". Speak to a manger said there was no reason why my appointment was canceled and that the next appointment for in ONE WEEKS TIME. Was told then that they would call me the next day and would find a way for technician to come to my place. Im on the phone currently with these assholes, now this am and they said they still have no way to install my internet today. This is the worst customer service I've ever dealt with. Im calling at&t today and seeing if they are better read more

WORST COMPANY EVER!!! WORST CUSTOMER SERVICE AND THEY ARE LIARS!! I constantly have issues with them. Twice in 2 months I had to have a technician come out to fix their malfunctioning equipment, twice I was told I would not get charged, and twice I was charged $50. After much complaining their employee told me everytime a technician is sent out there is an automatic $50 fee, no matter the reason. She then told me I should pay $5.95 a month to avoid the fee if a technician is ever needed to fix a problem. I wish I could drop them, but unfortunately there is not many options for cable and internet. As I write this review my Internet is currently not working...big surprise. Cannot stand this company, and the minute a better option comes along I will be so happy to leave. Shame on you Comcast read more

Not only did I watch a lady walk in and jump ahead 10 places in line. Now 4 people are helping her. Terrible service doesn't even begin to describe this place and organization. read more

Amazing service. After dealing with Xfinity on the phone and visiting another store that first told me they didn't have any equipment and then finally gave me faulty equipment, this was a welcome surprise. Everyone on the staff greeted with a genuine smile and did everything they could to make sure I had everything I needed. Had to go in there once when there was a queue of one person (me) and everyone that walked by kept apologizing and telling me "someone would be right with me" even though I only ended up waiting a minute. The rest of Comcast could learn from the staff at this store. read more

This is ZERO stars and I don't even have their service! After a second appointment because we needed a condo letter to get service the technician left to go around back and never came back. We waited 45 minutes before we called CS. The technician LIED and said we didn't have a letter! What kind of business is this??? No manager to complain to.. Was transferred to a manger and the phone just rang. We tried calling tech back and he refused to answer! This place is GHETTO! Stay away!!! What a waist of time!! read more

The reps we're welcoming and friendly . They helped with any problem needed all with a smile on. Usually coming to a Comcast center is like waiting at a dmv. This center was quick and efficient. read more

Why don't yelp let you give negative stars. 5 stars for being crap! If you like to waste your precious time on hold and trying to talk to an automated phone service then this is the company for you! read more

Stuck with poor service provider because this is the best around. Our neighbor was so fed up with the service (or lack there of) being provided by Comcast that she cancelled her services. In the process of doing so, Comcast came our to our 2-flat building and disconnected both units' services. They did this knowingly as they told our neighbor to warn us we will be without service now too, even though we have separate accounts and separate bills. It makes no sense. When we call them to have our service restored, the soonest they could come was 3 days later (over a weekend). After 3 calls asking for them to send someone out sooner, we are right where we left off. No service. When asked if they would be reimbursing us for any of this we told to contact another department for which no number or advice on how to contact them was provided. If there were better (home internet) options, I would have switched a long time ago. Thinking about just canceling any way and use Verizon as we mostly stream shows at this point because of poor cable (when it is connected). read more

Comcast is the worst, I'd like to give them a negative 5 stars. It does not matter what your salesman quotes on pricing to get the contract signed, Comcast will charge whatever it wishes, to your detriment, of course. As their customer disservice reps put it, it doesn't matter what your salesman says, you have to pay what we say. Stay away. read more

Ugh. Have had the service for a week and it's been nothing but trouble. Have had to call almost daily and its 5 days to have someone come out. A technician in 5 days?! How is that good customer service?! read more

The service tech came and replaced my modem due to the internet cutting in and out. He went out to his truck afterwards and sat their for 10 minutes. We went out and told him it was not working as he was sitting out in his truck. He told us to reboot it and drove off. Called service. They are completely useless. Have been on hold for 35 Minutes and the guy is 20 miles away by now. Time to cut the cord read more

I got a new TV and wanted to trade in my extremely old cable box for a new one that supports Ultra HD. After reading reviews and seeing the ratings at this location, I was dreading going in there to exchange my equipment (so much so, that I put it off for a few weeks!). I got there, found easy parking, went inside and was immeditally greeted by a woman at the front to give me a number to wait. The facility must have just been remodeled because it was huge and really nice inside (reminded me of an ATT store type of setup)! I waited for less than 5 minutes before I was helped by a very friendly associate. Went to the counter, the woman exchanged my equipment, didn't try to sell me any additional stuff, explained how to activate it and I was done. In and out in under 10 minutes and experienced a VERY helpful and friendly staff. I have called Comcast customer service before (actually, to ask them how I exchange my cable box..) and on the phone was talking to very unprofessional and rude people. After my experience at this location, I'd rather go out of my way to stop by this store than to call customer service for anything I need in the future. Highly recommend! read more

Run!! Don't ever ever get their home security system. Cheap, always malfunctioning, and a waste of time and money. I'm getting mine removed, and I dare them to charge me an early termination fee. read more

In the midst of a classic Comcast experience. Installers were at my place upgrading me to X1 a week ago. They didn't have the necessary equipment on the truck, surprise. So no TV for me in the interim. Correct equipment arrived today via UPS, and I've spent much of my day on the phone with them, troubleshooting, to no avail. So they're sending out another technician but not until next week. Unbelievable apathy with everyone I talk to over there. Terrible experiences with nearly every interaction. Can't wait to disconnect service, as soon as a reliable alternative source of super fast Internet, and/or basic customer service becomes available. read more

I was expecting the worst after reading these reviews-- something like sitting for an hour in a tiny room to pick up a UPS package from rude employees. This was the opposite, staff were very friendly, greeted me and added me to the list of people waiting displayed on screens. I was like 7th in the queue but got called in less than 10 minutes. This was a Saturday afternoon when you might expect the biggest crowd, but things moved very quickly and employees were very nice. Waiting room is big and comfortable with tvs, couches, and iPads to pass the time. Great customer service! read more

This is not your average Comcast experience. I was treat with respect with a one on one conversation. I hate to see the bad reviews on the actual services provided. This was a pleasant experience with the dreaded cable company read more

Comcast gets a bad rap for their customer service, and most of it's deserved, but this place was pretty great. You can definitely feel the influence from the Apple Store a few blocks away. read more

I own a small business and it seems as though Comcast is determined to hurt us. We have had 3 outages in the last 6 weeks. When theses outages occur we loose phone and internet and the ability to process credit card payments. Customers who call get a message that our number is no longer in service. We have lost 10s of thousands of dollars because of their inept service. I have to pay people who are unable to do their job without phones or internet. Last time I called they refused to give any credit because we didn't call in during the outage, it's hard to call when you have no phone service. Comcast is a horrible company and most of their customer service people are rude or unqualified to help, that is if you can even get through. I would recommend all to avoid trying to save a few dollars on phone service because it will cost much more in the end. read more

Keep increasing prices by adding additional charges, and good customers are paying more than new ones. A company with such policies doesn't deserve my business. read more

By far the worst customer service that I have ever dealt with. I have been hung up on, transferred without being told I was going to be transferred (cold transfers at that), told I was going to receive phone calls back from supervisors three times now and none have ever called me back...all of this while trying to UPGRADE my services. No one is ever on the same page either. There is never ever notes taken about issues when called, when trying to speak with someone via chat so that there is a record that can be printed, no one is ever able to help resolve issues and I am told to call the 800 number. I would not recommend comcast to anyone. As a long time customer, I have been treated horribly and wasted numerous hours to try to resolve issues, etc., but have gotten no where. At this point, I think it would be easier to just cancel services and go with another company...even if I have to pay more per month. read more

Called to credit billing for disrupted services. The note taking for the initial call did not support the time period of service disruption. This was to my TV service, Telephone service and Internet service. Talked with Jennifer and transferred to a supervisor, Eve. Again, the note taking on the disruption of these services were not credited as it was told to me. read more

The absolute worst cable company I have ever dealt with, service is terrible, customer service is awful, their internet is horrible, even their employees told me their service is a total ripoff. Needless to say I kicked them out a while back and then they socked me with a staggering early termination fee which is now in collections so I guess I'll have to pay that cause its gone against my credit. But I have Apple TV and an antenna for next to nothing so THANK YOU BEST BUY you guys gave great advice steering me towards a better option. Comcast is the ABSOLUTE WORST. read more

I wish I could leave a 1 star review. I contacted Comcast to cancel my cable due to an outrageous monthly bill. At 705 pm I made my first call explained my concerns and that I need to cut my cable and only continue my internet services. I received a price from the billing department that I was happy with. Ann from the billing department say's ok I will transfer you to the cancellation department to remove the cable and update your account. Cancellation department informs me that the price that the billing department gave me is not the price they could offer me. Now lets fast forward to 915 pm 2 hours later 4 people from the billing department later and 3 people from the customer solutions department later I finally get the price I was promised. After 2 hours and 4 times being bait and switched. Next morning I call to confirm my service and price and well do I even have to explain.... They say my bill will be 29.00 more a month HAHAHA. Hello PlayStation TV for only 39.00 a month. They Do not care about there customers period. read more