1. STEP Moving & Storage

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Irvine, CA

STEP Moving & Storage

4.9 (397 reviews)
Open • 12:00 am - 12:00 AM (Next day)
Updated 1 month ago

Get pricing & availability

Response time

10 minutes

Response rate

100%

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Services - STEP Moving & Storage

In-state moving

Out-of-state moving

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Recommended Reviews - STEP Moving & Storage

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Reviews With Photos

Excellent Moving company

The team (Eric and Dimash) was on time and took very good care of packing and loading. Zane was very responsive via email and phone with the quote. True value for the money and they did an excellent job. Highly recommend this company.

Monica L.

Easy to schedule, fast and reliable service! Everything went smoothly, they were very polite.

Balaji A.

I worked with Zane from the beginning and he was excellent to work with. Very honest and genuine in work. I have never seen a mover who has been upfront in all the cost with no hidden fees like Step moving. Very thankful that we chose this moving company. They were professional in loading everything from our home in California and moved it safely across the country to Texas. Nothing was broken and all arrived in great condition. I highly recommend them for local and cross country moves. Thank you

Great experience with Step Moving & Storage! Chino, Mark, and Dida were professional, friendly, and worked very efficiently. They handled all of our furniture and belongings carefully, wrapped everything properly, and organized the truck really well. The entire move took only 3 hours, which was faster than I expected. The crew worked hard the whole time and made the process smooth and stress-free. Highly recommend Step Moving & Storage, especially Chino, Mark, and Dida. I would definitely use them again!

Jesus D.

They were so great! They showed up on time, worked very hard, and helped us with un-mounting our TV's and re-mounting the TV's at our new home. They also handled our stuff super well. I highly recommend them for any moving needs.

Moving truck
Chuck E.

Step Moving arrived on time and didn't slack off like other movers. They did a great job moving all my furniture. I would definitely use them again.

The smudge that wasn't there before.
Audrey G.

I hired them for a one bedroom move. They were pretty quick, which was nice and the only reason they have even 2 stars. When they arrived to the new location, they wouldn't unload until I paid, even though the job wasn't done yet. They said they were charging for 3 hours, which was the minimum. They were unloading and there were 2 of their wardrobe boxes left unpacked. They said they were thinking about leaving the boxes, with no charge, or if I wanted they could unpack them. I asked to have them unpacked. They went back outside, I thought to continue unloading, but no, they left without saying a word and without unpacking the two boxes. After they left, I was unpacking and moving boxes out of the way, and saw my couch. Before they brought it over it was clean, it arrived dirty and had dirty hand prints and a large smudge of something. I contacted the company on yelp and sent pictures. They said they would talk to the team and get back to me. I messaged again after a week or two to follow up and no response. Very disappointed, can't recommend.

Team

Step was great! I've moved 3 times in the last 3 years and these guys were great. They were efficient, careful and had zero complaints even though it was 100 degrees outside and a very long day. I'd definitely use them again! Thank you guys!

Large furniture pieces
Denise B.

I requested an in state move an they were great! Space Y Moving was able to get everything loaded an delivered to the storage within 5 hours for a very reasonable price. Thanks so much for your hard work!

Hoisting services
Babak G.

Allan and Johnny were amazing!!! We had a last minute urgent need to hoist a furniture up to the third floor, from the moment I contacted them, to the straight forward flat fee quote to how quickly they came out and how carefully and perfectly and fast they finished the job. 1000% recommended!

Movers that helped me

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2 years ago

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Zane M.

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2 years ago

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Zane M.

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11 months ago

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Zane M.

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1 year ago

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Zane M.

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2 years ago

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Zane M.

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4 months ago

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Zane M.

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10 months ago

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Zane M.

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5 months ago

Amazing and smooth move through Zane. Made me feel supported and was stress free through the whole move. I valued his hard work and time.

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Zane M.

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2 years ago

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Zane M.

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1 year ago

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Zane M.

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2 years ago

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Zane M.

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2 years ago

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Zane M.

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1 year ago

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Zane M.

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2 years ago

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Zane M.

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2 years ago

Thank you to James and Ben for the moving service! They moved everything within three hours as planned!

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Zane M.

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2 years ago

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Zane M.

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2 years ago

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Zane M.

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1 year ago

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Zane M.

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2 years ago

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Zane M.

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2 years ago

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Zane M.

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2 years ago

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Zane M.

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1 year ago

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Zane M.

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2 years ago

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Zane M.

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2 years ago

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Zane M.

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1 year ago

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3 years ago

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Zane M.

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1 year ago

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Zane M.

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2 years ago

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Zane M.

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1 year ago

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Zane M.

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1 year ago

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Zane M.

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2 years ago

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Zane M.

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1 year ago

I recommend this moving company. They have great service, fast and friendly. The whole move was very efficient and had good communication.

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Zane M.

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1 year ago

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Zane M.

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3 years ago

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Zane M.

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1 year ago

Eric and his team are great and efficient. Definitely recommend and will call them when I move again.

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Zane M.

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2 years ago

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Zane M.

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11 months ago

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Zane M.

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2 years ago

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Zane M.

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1 year ago

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Zane M.

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1 year ago

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Page 2 of 10

Ask the Community - STEP Moving & Storage

Hello, we have a large space that we would need help moving, what is the size of the truck?

Hi Jose, thank you for reaching out. Our truck is 26 ft big box truck. If you have any other questions let me know please.… 

View All 2 Questions

Review Highlights - STEP Moving & Storage

“Alan and his team did such an excellent job my husband and I are so incredibly grateful for everything they did.”

Mentioned in 60 reviews

Read more highlights

Public Storage

Public Storage

(82 reviews)

AVOID Public Storage -- and take the positive reviews of this location with caution. I'll explain…read morewhy later in this review. This facility can increase your rent dramatically and without meaningful limitation because the contract allows them to do so. In my case, rates nearly doubled with little warning. If your payment is even three or four days late, expect repeated calls and text messages. If you fall behind by roughly two weeks, they will lock you out of your unit -- even after already charging a substantial late fee that can average around $40 depending on unit size. In my opinion, that late fee alone should be sufficient consideration to keep the unit accessible. It should take a much longer period of delinquency and a clearly demonstrated pattern of neglect before someone is denied access to their own property. They will also cut your lock at the earliest opportunity and replace it with one of their own. Once you finally catch up on payments, you are effectively funneled into paying additional money -- over $20 in my case -- just to purchase one of their replacement locks and regain access to your belongings. Another major issue is the timing of their reviews. Customers are encouraged to leave reviews immediately after signing up, which helps explain why so many ratings appear positive. Those reviews often reflect only the initial signup experience, not the reality of dealing with the company over the medium or long term while your possessions are effectively being held hostage during disputes or late-payment situations. For military personnel specifically, I strongly recommend looking elsewhere. In my case, repeated messages to management requesting that my account be converted to an active military account for a modest discount were ignored entirely. SPECIAL NOTE TO MILITARY MEMBERS: when researching storage options, ask companies upfront -- BLUF -- about military accommodations, lockout policies, rate increases, and protections for service members so you do not end up trapped in a predatory arrangement. I have personally experienced problems accessing military equipment because of these practices and policies. Yes, technically these actions are permitted under the agreement you sign -- but that does not make them reasonable, customer-oriented, or ethical by ordinary standards. The company appears to rely heavily on contract language that gives them broad authority to operate far beyond what most people would consider fair or proportional. Frankly, you may be better off renting garage space from a friend or pursuing another private arrangement. Military members should also look into MWR or NTS storage options, even if they require driving a greater distance. In my opinion, those alternatives offer far better protection, accessibility, and peace of mind for Department of Defense equipment and personal property. Stuff you may need to access in an emergency protecting the very people who are gouging you.

Y'know the place itself is just another storage facility, but this review is for the…read moremanager-on-duty, Guy! He is why I rented here. Initially I was going to cancel through their call-center; they're pretty bad actually, but Guy rectified the situation & kindly explained everything to me in detail with true concern. He saved the rental & my day! Lose him & y'all are in trouble. Thank you Guy!

Public Storage

Public Storage

(64 reviews)

I had the pleasure of working with Ghizala at the Public Storage Hughes location in Irvine, near…read moreLake Forest, and I cannot recommend her enough. I had been searching for a storage unit in the Irvine/Lake Forest/Laguna area and spoke with her directly. From the very beginning, she was professional, kind, and incredibly helpful. What stood out to me was her thoughtful follow-up--she checked in about a week later, but in a very courteous, non-pushy way, just to see if I was still interested. That level of care and customer service is rare and truly appreciated. Not only was her communication excellent, but the prices she offered were also the most reasonable I found after doing quite a bit of research around the area. The facility itself is top-notch: large, clean, safe, and very well-maintained. Ghizala took the time to explain the entire process clearly, which made everything stress-free for me. If you're looking for a storage unit in Irvine or Lake Forest, I highly recommend visiting Ghizala at the Hughes location. She goes above and beyond to make sure everything is taken care of. Thank you, Ghizala, for making this such a smooth and positive experience!

I am so thankful to be out of this place. What a joke!…read moreNothing but a hassle. Save yourself the headache and go to another place.. Every time you arrive you are followed and then asked to write a yelp review. You can't get ahold of anyone on the phone. And when I called to pay they said I didn't have an account. DO NOT RENT.

STEP Moving & Storage - movers - Updated October 2026

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