Not only are the storage units here clean and fairly priced, but the staff is incredible!…read moreJim and Barbara do an excellent job at Managing the facility. They are super helpful and very kind. Along with Gina, they do an incredible job at providing excellent customer service. They make you feel welcomed, answer all your questions, and a true professionals. With that being said, there's really nothing more you can ask for! If you are looking for a storage unit In Mission Viejo, look no further. You will not regret it!

Great, friendly owners and staff. If you're missing a personal touch in doing business, this…read moreStor-It Self Storage on Madero will remind you what's it's like to have great conversations with the local business owners in town.

Eric is awesome and so helpful! He even picked up on his lunch. The contract signing was quick…read moreand painless. Prices are great too, we considered a few sizes and all the rates were pretty good. Highly recommend if you're looking for storage you go here. Ask for Eric!

Some many issues. First never pick up the company phone when we called. Second said at lunch…read moreuntil 2pm didn't return til 2:30. Door was locked and had to bang on glass to get somebody. Once answered they were on their phone for an additional 5 minutes while we waited. We did an online order and had no help on resolving the issue and was told it had to go to upper management. Employee stated that he would take care of it and it would take a week. Had no sense of compassion or understanding. Felt as if we were a burden and customer service sucked!!!!

Been renting here for several years. The staff led by Laura is very kind, considerate and…read morecommunicative. I like how the facilities are climate controlled. The hours for access are reasonable and convenient. I am very fortunate that this Storage facility is close to my home and so well run!

Upfront: I have been utilizing this storage company on and off, for years now…read more This review is to allow a small window into the truly exceptional staff that have saved my neck more than once. Last December, neigh on about a year ago, we were moving the Christmas decorations either into or out of, I cannot recall which it was, honestly. Needing a bit of motivation, for the return trip to the car, I reached into the upper breast pocket of my vest I was wearing at the time. Now, when this specific action occurred, I was just about to enter the elevator from the second floor, to ride to the first, thus ending this particular 'run'. As I did so, I fumbled my left earbud, and as luck would have it, the trajectory hurtled the tiny projectile straight into the crack between the elevator carriage, and the concrete shaft which houses the elevator mechanics and cables. Just like that....POOF. Gone. I checked Reddit; folks with the same issue all said "Give up now", or "...it's gone, Sir, you HAVE to let it go." Or so I thought. Realizing that I was devoid of money to replace a $250 set of Apple Earbuds, I called their office the very next day, hoping for some sort of Christmas Miracle. And let me tell you, Laura, the Holiday Earbud-saving Angel sent from above, delivered just that. She was entirely empathetic, listening to a grown man whimper over his lost toy. She sprang into action, checking the schedule for the next elevator servicing date. Despite having been recently serviced by the tech, she somehow arranged to get the Elevator mech back onsite, into the darkness of the void...far below the extremely heavy and seemingly unmoveable stealer of my tiny, happiness-enducing sound producers. All for a quick pluck of my now oddly-soiled earbud. (I don't know what was down there, and I'm not asking.) Laura came in for the win. From loss, to panic, to mobilization of her business network, all to save a clumsy dad a few bucks around the holidays. Cannot thank her enough. This is the team worth supporting.

Brandy was great in helping us get the storage unit we needed. Highly recommend pouch, they are…read moregreat to deal with. Best in the area! Their complimentary moving truck came in clutch, and saved us a bunch of money and effort in renting a uhaul.

I love the people who work here! I checked out all of the storage places nearby and got my unit…read morehere because the facility and staff are so friendly and organized. Extra special shout out to Brandi !! This place also gives you use of a moving truck FOR FREE which they drive so that you can move your stuff in one trip, versus driving your own car for a gazillion trips.

The most reasonable rate, fixed price, month to month, for 5x10 size unit with climate control!!…read more Plus half off on the 1st month & no admin fee. Easy & efficient process. Thanks Ariel!!

Ariel was very helpful and showing where the unit was located- facility super clean everything was…read moregreat

I honestly can't say enough good things about US Storage Centers. From the moment I walked in, the…read moreexperience was smooth, professional, and genuinely pleasant--which is not something you usually say about storage facilities. Andrea and Mary were phenomenal. Friendly, knowledgeable, patient, and truly on top of their game. They made the entire process easy, answered every question without rushing, and treated me like a valued customer instead of a transaction. That's real 5-star customer service. Andrea helped me on my last storage rental on their sister property, and she just is a fantastic Human Being and excellent at her job! And shoutout to Raine as well--equally awesome, helpful, and clearly someone who takes pride in what they do. If you're looking for a storage facility that's clean, well-run, and staffed by people who actually care, this is the place. Highly recommend US Storage Centers--and especially this team.

First, drive here first and see for yourself. Looked great from the freeway, but to get there you…read morehave to loop around under the freeway. Very inconvenience. The service managers were somewhat helpful. Their system is old-school. Gate and storage access have to press codes manually. I moved out after months of paying 4-5 months in advance. Then, they hit me with the 43% rent increase. Oh, heck no. I'm out. Greedy much? Not a great way of doing business and keeping your good customers. Check out Public Storage. I paid 1/3 of the price here and I'm happy.

Don and Tulsi are always available, very friendly and helpful. This facility is very clean and…read morewell maintained. Pouch will not disappoint- try them out!

Best storage around. Don was super helpful and accommodating. They brought a truck for us and…read morewere amazing.

I have been storing my stuff since 2018. I met David a yr ago ? He was professional and absolutely…read morevery very helpful He was able to help me I think 3 times when I was in a bind David I think should get the champion hat

I arrived at this Public Storage location along with two other customers, and the employee on duty…read morerefused to answer the door. We knocked multiple times, waited, and even called the office phone several times with no response. After contacting corporate to report the issue, the same employee suddenly called me back claiming he had been there the entire time -- which was clearly not the case. When I finally spoke with him, he was extremely unprofessional, mocking what I said instead of addressing the issue seriously. His behavior was immature, disrespectful, and completely inappropriate for someone representing a national company. I've already reported him to corporate for his conduct, and I sincerely hope they review his behavior and take corrective action. This location desperately needs better management and staff who actually care about customers. I've rented from this company for close to 30 years, always my go to for storage. Never again. Below is a pic of Miguel, the ghetto thug that works there and doesnt answer the door. Don't rent here.