Today, John was very thorough with what was best for my unit. His service was excellent and he was able to detour us through the process without any difficulty like some storage units out there. The facility is very cleaned and spacious for anywhere from a small unit to XXXLarge. Definitely recommend this place. read more

Been using these guys for many years now and I'm very grateful for the reasonable rates and their use of access next to the five freeway

Best customer service and storage facility I've ever used. I'm a returning customer and highly recommend!!

I went to have some boxes of paper shredded and it was only $10 a box, some places charge by the pound or $20 per box.

Great storage facility, safe, easy to access and clean. Staff is very helpful as well.

Ron checked us in and drove us over to the new unit. Friendly and competent service. First month free, and $44 move in fee. We got a 5x10 for $102 monthly w/Insurance. They have superior security, loaner move-in truck, loaner carts, etc. first class rental units. Just what you want in a storage facility. UPDATED: Tina is an exceptional employee who assisted us while in transition after a monthlong stay. It was really pleasant to have a helpful hand in a moving situation. Well recommended, we will return. read more

I-5 Self Storage - Movie buffs decorate the interior - Self Storage Near Me - Tustin, California

Good place and friendly but they don't prorate if you terminate early which is a bit disappointing since other places do.

Wow! This place is ridiculously awesome! I moved from Public Storage off Jamboree & Alton for a space here that was the EXACT SAME SIZE for $40 cheaper per month! There is always at least 2 if not 3 people in the office - unlike Public Storage where there's one person and you usually have to wait because they're out giving a tour to a potential new customer ;) I-5 Storage is so much better with their indoor facilities and shaded parking. Best part was they have a TRUCK available for you to move your items within the first two weeks. You don't need to rent a UHaul truck - just use theirs - yes you have to leave a deposit and fill up the tank when you're done but you get the whole deposit back if you don't jack up their truck when you return it. I mean really... who does that?! Briana was a terrific person to work with and answered all my questions. read more

I-5 Self Storage - Self Storage Near Me - Tustin, California

This is how a business like this is supposed to work. Easy renting experience, super secure facility, convenient online payments, friendly and helpful staff. We moved out of our apartment in January 2020, planning to move into my mother's for a few months and then buy our first home. Then COVID happened and a couple of months turned into a year. During this crazy time, I didn't worry once about our belongings (lots of our most used and loved kitchenware and small appliances, some of them wedding gifts we never got around to using in our cramped apartment), because of how secure this storage was when we brought our things in. Well, just closed on our house, so we went and picked up our belongings. Did final move out over the phone and the lady who helped us was super friendly and fast. I don't imagine I'll have the opportunity to use their services again, but I'd like people to know what a great business this is! read more

The manager Brian has snapped at me twice! Neither were my fault but he's quick to snap. Once accused me of taking someone's cart. I had my push cart all day and the matching key for the lock. He called me a liar, which is crazy! Another time they watched (on their cameras recording) that I'd parked near another renters abandoned folding metal shopping basket thing on wheels. They called me at home later that day to ask if I'd taken it! Maybe watch the entire video before calling and accusing people. Renters beware of the flying accusations before renting. I no longer want to go my rented unit by myself:/ Also, when I emailed (twice) about the issues I've had with employees, No one has gotten back to me! It's been months. read more

I was shopping around for a storage unit and called I-5 Self storage and spoke to Corbyn. Out of all the other representatives from other facilities, Corbyn stood out and really took charge and gave one of the best customer service I've ever experienced in awhile. Corbyn was: * great listener * knowledgeable * polite * helpful * solution oriented Least to say he sold me and definitely the reason my wife and I decided to go with this company. It is people like Corbyn that makes companies stand out and better. I will definitely recommend Corbyn to others looking for storage units. Just please make sure Corbyn is working when they call in! Thank you Corbyn for making this experience seem less and easy. You're the man! read more

Starting off with the staff - they are HAPPY people. They were HELPFUL people. Answered every question, and pointed out things I didn't think of that will help me. I didn't even mention their prices are the BEST! The halls are clean and bright white. Easy to get to my unit. The halls are named after race cars making it easy to remember where to go. I just stopped by as a lark thinking they would be expensive. They weren't. They are the cleanest and best priced units anywhere...You should run by also and just see how I-5 can fit for you. read more

I recommend this company, self storage I dealt with them and found their good treatment excellent

I've had property at their facility for 4-5 years. Now they have threatened me with a lien because they can't figure out how to bill my new credit card. It's ridiculous! Please use another facility. read more

I had a 5x10 storage unit here for a few years and saw the rates slowly rising. The unit was on the second floor, near the elevator, so it provided easy access and was convenient when it was time to move out. They do have extended hours past when the lobby closes. I did not worry when I left my items here, since they had cameras and though there were many units rented out, I didn't see much traffic. The facility is the best I be seen of the ones I visited near by if you're looking for a temp control, high security storage without the hassle. I have seen many different storage facilities and this beats them all for price and space. read more

So far so good! Just moved into this place after deciding to finally leave Public Storage. All the equipment is in good working condition, they have a great, easy access gate for loading and the staff is really friendly. They have bathrooms that are super clean and free rental trucks. Bonus is that they sell drinks at the front desk too, so after I was slowly dying from heat exhaustion after the move I was able to go to the front desk and buy some soda to rehydrate. Quick tip, reserve the truck as early as possible. I wasn't able to get it on the day I was moving in, but that was my own fault. read more

This place is very clean & not dumpy like most storage facilities. Corbyn is very helpful & very professional. I am impressed with the customer service! read more

So far, the process of getting a unit and moving in has been quick and easy. I signed paperwork which was fast, paid, borrowed a truck, moved boxes into my unit and that was it. There is a keypad to enter the gates in and out which is nice for added security. The staff was very nice and welcoming and made things simple. Very happy so far, just moved in this week so can update later, but so far happy with my choice. read more

Professional, clean, well maintained, staff & management is pleasant, company treats people ethically

I guess you get what you pay for. It's a cheap storage unit but for the price it's fair. Except the man "Brian" working there is VERY cranky, condescending and rude. There's no where to throw your trash away, not one single can. But the girl is always sweet and Craig is pretty kind as well. read more

Facilities are safe, new, clean and offer easy access, but staff is not friendly. I walked in yesterday and chose I-5 because the reviews and deals are very good. From my experience: 1. Make sure you have RENTER'S INSURANCE, or else you CAN'T do business with them, they will sell you their own for $9/month. *Tip: If you have owners insurance, you are good! Home owners insurance covers it. However, they will not tell you this, since they want you to buy their own. 2. They only work with CYLINDER LOCKS. Bring your own. It is not cheap to buy it on site. *Tip: Bezel cylinder lock works great! If you don't have it, they sell it at the office. 3. There is a $22 administration fee. 4. Direct debit is not required, but they will KEEP YOUR CREDIT CARD INFORMATION in paper (not electronically) and on file. I didn't feel comfortable doing this, but had no choice with my payment method option. Now that I got these 4 items handled, I look forward to enjoying my experience and hope I can refer I-5 to anyone who needs. read more

The "On-site Team" was outstanding! They helped me thru a very difficult month from the first phone call to the move in day to using the van and until my moving out day. Their Customer Support was fast and easy. read more

I. Have been with I five storage for 10 years plus and they wouldn't waive $114 late fee I've had the same card on file and because they switch out employees they don't honor people that I've been with them for years and years. Really disappointing. As well as overcharge for units. Time to find a new unit. read more

Corbyn did an amazing job at helping me move into my storage unit. The whole experience was fast and easy and I got a great deal! Highly recommend this place. read more

Always "At Your Service!" Great prices/deals & customer service & employees are good & friendly! Hopefully, since we are in the midst of a Pandemic, the rates wont go up anytime soon!!! Keeping fingers crossed!! read more

Corbyn was great at helping me out with finding the perfect price and size for my storage and offering a great deal..on my storage.

Just want to reach out to whomever this may concern. The employees you have here at the facility are greatly appreciated simply because the time they spent helping you resolve your Storage issue is well above my expectation. With that being said I just want to say thank you to Sarah who was the one to complete the rental transaction. The associate working alongside of Sarah is Maria also deserves some recognition as well both young ladies very polite. Also wanted to point out that the facility is very well maintained as well as the security System appears to be a well-thought-out addition. Definitely would recommend this facility to any friend or family member. read more

When searching for storage facility to hold my personal items I was pleased to find this location close to my house! Staff is wonderful, upfront and honest and best yet slot of nice security features for entering and exiting your unit! The units are clean and can rent on a month to month basis! Please check the website as they have deals for your first month. read more

This company has been wonderful. I called last summer to rent a unit. The customer service by phone was amazing. When I went to the office later in person, I was blown away that the service continued to be great. The facility is always clean as well as the property. Just moved out and had no issue and my personal property was kept safe while there. I also love that it's not a huge corporate company and it's family owned. If I ever need to rent a storage unit in the future, I'll be back here for sure. read more

This is the second time I've rented a storage unit from this business. The units are easily accessible, clean, and secure. The hallways are well lit and there are security cameras. Corbin and Maria were very professional, efficient, and friendly. The price is also competitive for the area. Very satisfied with I-5 and feel safe keeping my things here. read more

Having moved multiple times due to job relocations, we've become very familiar with self storage facilities. Not only is I-5 Self Storage clean and well- maintained, but their customer service is unparalleled. Erik spent 90 minutes with my wife and I, showing us different options and floors - by far one of the most pleasant experiences we've had. I'd recommend this place over any other self-storage in the area! read more

My husband and I were in need of a storage unit on Sunday. We went online to look for facilities in our area and this was the only location open on a Sunday afternoon. We decided to call and confirm their hours. Corbin was so helpful! He assisted in finding the best union available for our needs. We completed the contract over phone and email. We were able to take our items and get everything locked up before they closed. Thank you for making the process easy! read more

Corbin was very friendly and professional. He made the whole process of finding a storage unit easy and fun. We hope to buy an RV soon and will store it at I-5 storage as well. Thank you I-5 storage and Corbin for your help and expertise. read more

Great customer service. Corbin helped me out and he couldn't be nicer. Nice facility and I always feel very safe. As a single lady that is my main concern. Great prices which is hard to come by for a storage facility. It's also close to my home which is nice. Never had any issues. Im a very happy customer. read more

Just set up my unit with Corbyn and the process couldn't be easier! Thanks for everything!

I really like the people working at I-5 storage in Tustin. Corbin, Maria & Sarah are very kind, helpful and a pleasure to see when I go there. They have helped me with some things, such as explaining the contract and pricing when I changed to a different unit. I really appreciate that as I wasn't really comprehending it at first due to being overheated from the heatwave. The facility is nice & clean. The parking and access hours are just right for me as well. Keep up the good work! Thank you read more

Cobyn and Maria provide good customer service, very helpful and informative. The place is very clean. Affordable price compared to my past storage company. Looking forward to a long relationship read more

I would strongly recommend this facility due to It's easy access and very helpful staff. The facility is clean and very reasonable. read more

Awesome staff. Class A facility.

The customer service is unparalleled compared to other self storage companies. The facility is kept at tip top shape and is always spotless. I have been a customer for about 5 years and will continue to use the amazing service. read more