I am giving them 5 stars and I have yet to use their service, but from all my emails and calls they are great at customer service. They have answered all my many many questions and welcomed me to come and take a tour of the facility. I will be using them for my storage for their cost is the best around. read more

Outstanding service from Eddie, Stephanie, Sergio, and Steven! Their Irvine facility (they also have options in Pasadena and Glendale) is conveniently located near John Wayne Airport/SNA. They even provide complimentary drop off/pick up services when you fly. Their commitment to client is clear. They took the time to thoroughly answer all my questions/concerns, as well as provide a tour of the indoor and outdoor storage options. If your car will be sitting for a while, they have battery tender, car "exercise" (turning on your car every two weeks), and car cover options. Check them out for your car storage needs - extremely professional and kind! read more

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So far this place is absolutely awesome! The people on the phones are great! The guys running the actual storage lot are amazing. They ate not only very nice and polite but they helped me load and unload my storage vehicle. They helped me back in and then even back out. The Private Car Storage operation is completely different than anywhere else I've ever stored my vehicles. The Irvine location is very unique because they have a very large client that has dozens of vehicles. Because of this it's almost like they have extra time on their hands and give the rest of their clients unbelievable, Neiman Marcus like service. The customer service here is similar to checking into a Ritz Carlton. Everyone and I mean everyone I have met is absolutely outstanding. I don't know if it's a coincidence that everyone is awesome or perhaps it's the management that really knows what they're doing when they hire and train people. Either way I'm a very happy customer and I hope to store my vehicles here for a long time. read more

Private Car Storage - This is what we store at the Irvine location - Self Storage Near Me - Irvine, California

WARNING: THIS GARAGE HAS A RAT PROBLEM! RATS CHEWED THROUGH WIRES CAUSING THOUSANDS OF DOLLARS IN DAMAGE TO THE ENGINE! We've kept our brand new SUV with private car storage for almost a year while we settled in London. The first couple of times we came back to CA there were no issues and everything seemed smooth. During our last trip back to California, we planned on selling my brand new X7 M50i. When we picked the car up we noticed the engine sounded like a lawn mower. We decided to bring it to the BMW dealership straight away and have it checked out. They found that rats had chewed through the wires in the engine and that they would have to remove the engine in order to replace the wiring. Needless to say, we could not sell the car and the damage done was over $6500. We tried to be reasonable and ask private car storage to cover the cost of the repair only. The manager, Stephanie Mui told us that our insurance would cover it and not to worry. Well our insurance will not cover the full cost of the repair and there is a balance of $4500. Not surprisingly, Stephanie has been stringing us along as if she is willing to take responsibility for the damage. It's been 4 months and she's still telling us that she needs to "talk to the board to get approval." We've hired a lawyer and will take them to court for not only the damages done to my car but also for the all the expenses associated with our travel back and fourth to deal with this mess. Needless to say, you cannot trust private car storage with your car. There are plenty of reputable and ethical car storage facilities in the area. You can even check with your dealership for recommendations. read more

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After finding PCS online, I scheduled an appointment to tour the facility. I spoke to Stephanie and she got me right in for a tour. After my tour with Derrick, I was sold. The combination of facility, staff, and price was unmatched by anyone else in the area. For the next few months, while my car was in storage, the actions of the staff continuously reminded me that my decision to store my car with PCS was a great one. I never lost an ounce of sleep with concerns about the care of my car. Additionally, they were always very gracious and helpful when I needed access to my car. I will absolutely use them again in the future. For all of the reasons stated above, but mainly because of the exceptional staff. The team at PCS is second to none. read more

Private Car Storage - My car in storage at PCS. - Self Storage Near Me - Irvine, California

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One of the best interactions I've ever had with a company. And the crew at the facility are such a good group of guys I can't recommend them anymore. Extremely helpful, communicative, friendly. Highly highly recommend! read more

Private car storage has gone far and above any expectations one might have a vehicle storage company. In the midst of personally chaotic times & a hasty move upon hearing the news that my father was given prognosis of excepting to live only a couple of months, I threw my life in CA into storage. Everyone in this company has bent over backwards to deliver the best service possible to a most challenging client . Many thanks to Stephanie especially - wonderful to have personal point of contact w co over the years. Those "2 months" have turned into three years - private car storage has kept my truck safe, clean, and even exercised. For a very reasonable rate, they also preformed mechanical services on site - changed battery, oil, etc. So grateful to PCS for everything!! read more

This is the place to be. White glove service. I store my Brand new Airstream here indoors. Good communication, great facilities, top tier vehicles among good company. Sergio that manages the Orange County location is super responsive, pretty much 24/7 and provides exceptional customer service. Call and they will pull it up for you ready to go. Detail if you need for an extra cost. Highly recommend! Just don't take my spot! read more

If you need to store a vehicle for any length of time, this should be your first choice. Stored my Jeep here for a little over three years while living in Japan-it looks and runs exactly the way I left it. My overseas move and multiple deployments made me uneasy about storing my Jeep for such a long time, but Stephanie and her team kept my mind at ease throughout my entire time away. On my way back to the US, I had some issues with the DMV. Stephanie coordinated all the necessary inspections and paperwork needed to get me back on the road in under a week. A truly professional team, and I'm very impressed by their services-personalized and detailed care. Would absolutely do business again in the future. read more

Great service. Close to my home & work. Price for indoor storage is reasonable. If you get to visit this is a car fanatics dream come true. Gorgeous cars in storage. The staff is super friendly & accommodating. I thought storage would be a pain. Not at all. read more

This is for the Irvine location I can't say enough about how great the staff is at PCS. Kevin and the crew treated my '67 Camaro like it was their own and he would ask me questions about any quirks or anything special I wanted him to do while caring for it. And I do mean care. This isn't just a warehouse for cars. They are car people and they know how owners of classics, super cars and even daily drivers can be when it comes to their cars. They always went above and beyond and made sure my car was clean, covered and charged up and ready to go when I go there. I was treated with respect every time I called to take my car out and never felt like it was an inconvenience. Stephanie and the office staff were very professional and courteous and I felt reassured my car was in good hands. It's good to know that if I ever need to store my car again, they are there to make the process smooth. No hidden fees, no gimmicks, no hassle. A truly great experience. Thank you for taking care such good care of my car. read more

Private Car Storage - My 1967 Camaro at Irvine location. Always covered, clean and safe. Kevin and the crew always went above and beyond. - Self Storage Near Me - Irvine, California

I have worked with Stephanie and the PCS team for 5 years and service was always outstanding! Airport drop-offs, car pick-ups, last minute scheduling always ready and available for our constant storage and travel needs! Cars always delivered fully charged and washed for pick-up. Never once a bad experience and service and care well beyond expectation! The best in the business! read more

Reasonable price, secure location and they take good care of the car including car wash and covering the car for a charge. Will recommend.

I chose to use PCS because of its relative low cost for outdoor car storage. The valets were courteous. I only had 2 negative experiences in my short stay with them. The first was when I upgraded my service to indoor. I was retroactively charged the upgrade rate for the 1st and last months rent, with no pro-rating, even though it was near month end. Lastly, my car was minor damaged in 2 locations. As I reflected, it dawned on me why they take photos when you give them your property, but they do not take photos when they give you your property. Probably a good business model for them. Anywho, I reported the claim under my insurance. I have no doubt that management was unaware of the damage, but the valet driver(s) had to know. My incident might have been a outlier, but it is certainly a data point. read more

The customer service I have received from Private Car Storage is top notch! They are unbelievably quick to respond to emails, even after business hours and on weekends. From the office staff to the folks at the site they have been nothing been helpful and kind. In a world where it seems that customer service is getting worse and worse, those folks explemlify high quality customer service! I cannot recommend them enough!! read more

A lot has been said about this great service and I will continue that trend. I kept my 1978 Datsun 280z here for a little over a year while I hunted for a place closer to home in San Francisco. The staff are very accommodating and they took absolutely perfect care of my car while it was there. I had some pretty finicky instructions regarding how to "exercise" engine, and nobody ever gave me so much as a raised eyebrow about it. They also picked me up from the airport the couple times I was in town to visit, and even gave my ride a bath when I came down to drive her away for the last time. I only gave them 4 stars because Yelp won't allow 4.5. There are a couple areas with room for improvement, but not a lot. 1) The webcam setup isn't terribly good. I love the idea, but they need to find someone with a bit more technical acumen to execute that for them. 2) They did move warehouses a short while back....and they did take great care of my car in transit and everything went well...but it was more of a surprise than I would have preferred and left me feeing a bit nervous for a couple weeks while I waited to see my ride settled in her new spot. Updates as important as this warrant actual phone calls. Many people don't find the time to follow up on their email regularly, including yours truly. All in all? I will most definitely take advantage of PCS if I find the need again in the future. I think you will find their staff competent and friendly, and the service excellent too. read more

I have stored my vehicle with Private Car Storage for a little over a year while I was working overseas. They have provided exceptional service which was very comforting to know that my car was well taken care of and easily accessible during my trips home. Stephanie and Kevin were both very service oriented and very helpful to all my requests. They are exemplary worker and I appreciate all of their help! Thank you and if I definitely will be using this service should I need to store my car again. read more

I needed short term storage while we settled into our new home in NV. PCS staff was very accommodating with inside storage at the Irvine location and even helped is with transporting the car. Ashley and the others were very prompt with communications and with all the issues surrounding relocation, it's great to know there are companies like PCS that exceed your expectations. Highly recommend. read more

Stored my truck there for 3 months, fantastic service, when I picked it up it was washed and in very good shape. It was also a pleasure dealing with Stephanie, I can highly recommend this place and will use their services again. read more

Wonderful place to park oversized or extra vehicles. Sergio is awesome and very responsive and the office is great to deal with. Recently they found an issue with my vehicle I did not know about. It really saved us as we were able to fix it quickly and cheaply as a result. I highly recommend. read more

This storage facility is top notch, from their service, pricing, attention to the car, and responsiveness: 5 Stars on all levels. They took us in right away during an emergency (we couldn't leave the car parked on our street due to recent car thefts in OC), watched over our car, charged the most reasonable rates, and resolved our account immediately when we no longer needed the service, even going so far as to prorate the days we were not able to use. I wish more businesses were this professional and attentive. read more

Not only is the staff completely down to earth and always ready to give you the best service, but the things that they do to go above and beyond just blow me away. Let me give you an example: I left the country for 3 months and needed a place to store my car. Since I elected to keep my car outside, I thought I had purchased a car cover to be used during that time. Upon my return, I had asked about the car cover and they told me that I actually never had ordered one, but because they had an extra one, they used it to cover up my car so the California sun didn't beat down on it without my knowledge. I was so impressed with this, I really didn't know what to say :) What's even better is when I saw my car, I was a bit confused...I went over to the guys working and was like "...so my car actually looks better than it did when I dropped it off. What happened?" That's when they proceeded to tell me that they washed my car and shined the tires so it would look good when I picked it up. Again, more speechlessness. So with all of these things in mind, any time I decide to go on trips or need my car stored somewhere for any length of time, I am going to always come to this place, because it's beyond the beyond when it comes to service, pricing, location, and probably anything else I'm not thinking of when I write this review. Long story short: Use this place for your car storage, you won't be disappointed :) read more

Very satisfied experience! I stored my car there for two months in summer and I am very satisfied with their high-quality service! Price is much more affordable than most other storages I found, while the service is great. The process is super simple and efficient. Both indoors and outdoors storage lots are very safe. Staffs are knowledgable and friendly. Definitely will come back if I have any storage need in the future! read more

Absolutely amazing business! If you are looking for a reasonably priced, yet VERY secure spot for your beloved car, this is the place! The location in Irvine is perfect. I say this from a "safe" perspective. You have to wind yourself around a few roads to get back to a commercial property area - somewhat off the beaten path. And, this is exactly what I liked. Once at the location, it becomes readily apparent that your car will be SAFE. Cameras, secure metal doors, etc. You will feel like you're visiting Fort Knox. The employees who tend to the cars are very friendly and professional. You can tell they love their jobs, and really care about the cars. When you sign up, you are getting a "space" to park. This means you can drive one car there, switch out to the other car, and drive off. When you return, do this switch again. Very nice. If you bring your car cover, the employee PVT (Professional Valet Technician) will gladly put it on and take it off. They will do the same if you provide a battery tender to keep your battery healthy and charged. Also included is a free John Wayne Airport shuttle service. They will take you there, or pick you up. This is a very convenient service, especially if you usually park your car in the airport parking lot... or use Uber. For an additional fee, they will "exercise" your car. They do this by starting it up and letting it run awhile. Very healthy if you plan on keeping the car parked for any length of time. "Stephanie" in administration is very friendly and enthusiastic. These guys run a much-needed service, and run it extremely well. Prices are very reasonable too - less than I expected. They have a location in Pasadena as well, although I haven't visited it. However if you're up that way, you might consider that location if it's more convenient for you. I love this place! FIVE STARS! read more

The perfect car storage service. My car was taken care of for 6 months while I was out of the States, and all questions that I had were met with prompt and thoughtful responses that made me feel safe and comfortable in terms of knowing how my car was doing. Great service, would recommend!! read more

I left my car in this storage for almost 3 months. I am really happy that I did because I found my car clean and in excellent conditions. We had a good communication since I had to extend the stay of my car they were easy to solve my situation. I really do recommend them highly read more

Great place to store your car, very effective communication and efficient in billing. Would definitely recommend and come back!

These folks are awesome!! I bought a new car and needed a place to house my classic car on short notice as I had run out of garage space. Curtis, Stephanie and their team saved me. They took my car in that day into their enclosed, secure storage facility and found a perfect place (in the corner away from any activity) to park it. They even hooked up my battery tender and put the car cover on to keep my little baby happy, warm and clean! Service, service, service. Awesome. Highly recommended. read more

Stored a car with Private Car Storage for a two month period. Absolutely painless process from start to finish. All staff was friendly and Stephanie whom I spoke with several times was awesome. I highly recommend! read more

I stored my brand new 2017 Camaro ZL1 at the Tustin location for 3 months, up until I moved into a home with a garage. Service was fantastic and the guys at the warehouse were always professional and nice. They treated all the vehicles really well and I felt good about leaving it there for so long. Will use again in the future. Daniel read more

Super simple process and good service. I was comforted by the number of exotic cars on site and the staff I dealt with was very courteous. The online video was a nice feature. I saw car parked, nicely covered. (Like watching grass grow) Only critique would be to add expanded hours on weekends. read more

Amazing service, competitive price. Definitely recommend.

Awesome service- I would store my vehicle here again! My vehicle was kept safe and clean, I did not have one issue. Thank you read more

Great faciltiy, clean and well organized. The staff is excellent and takes pride in what they do. I highly recommend.

Great rates for downtown Irvine. Nice and clean indoors and outdoor storage. Staff friendly. read more

We had a great experience with Private Car Storage. They were able to accommodate us right away, took good care of our car, and their prices were reasonable. Definitely recommend. read more

Highly recommend Private Car Storage! Stephanie is extremely professional and helpful throughout the process. We stored our car for a month and had no worries. Before picking it up, Stephanie even asked if we wanted a car wash. Excellent service all around from the staff - drop-off and pick-up was a breeze. Thank you for helping us out! read more

If you need to store your vehicle inside or out, in OC, (and I believe they have a Pasadena location) there is only one choice, if you're looking for quality security, amazing service and a great price. Private Car Storage is executive service. I call or send an email and my vehicle is washed and ready to roll when I arrive. I've had my BMW indoors and the expedition 4x4 outdoors under a cover, both options are safe, accessible and affordable. Every person in the organization, especially Stephanie, are always available, courteous and professional. If you live at the beach and are tired of moving your car on street sweeper days or you need storage that's safer than your garage for a collectible vehicle, I highly recommend PCS. read more

Great service and affordable. I had an extra vehicle that I needed to store due to limited parking. I called Private Car Storage and Stephanie was very helpful in getting my account set up and have my vehicle moved even though I had a limited amount of time. Since I moved my vehicle there, over time I continued to receive great service from Stephanie and Private Car Storage. They would update me through emails if hours would change for holidays etc. I have sold the vehicle I had stored but I would highly recommend Private Car Storage to anyone who has the need to store a vehicle in a safe place with very fair rates. read more

I had the pleasure of storing our 64.5 Mustang at the Irvine location. All around professional service. From the ladies in the office to the guys at the garage, we experienced excellent customer service. They house a lot of nice cars! It made me safe knowing that each one was well cared for and looked after. Obviously, there were other beauties in there worth much more than ours but, they respected her classic nature and our concerns just as much as they did those more expensive gems. Eager staff & accessible location. Car was clean and shiny upon pick-up. Would definitely use again & again. Thanks! read more