I had such a great experience using AAA self storage for 3 years. The front desk employee Josie…read morewas so nice and helpful, it made me feel comfortable right away. The storage facility is in a good area, is clean and I always felt very safe. There are two layers of keypads and many outside cameras. Overall it was a great place and the staff is very helpful.

I requested a midsized storage unit. The quality of the unit is great and the value is even better…read more Lastly, the manager is very personable and professional. The location was great and I would recommend AAA Quality Self Storage to anyone looking for a safe place to store their belongings.

Rachel set me up in the phone via the San Diego office and David checked me in! Everything was…read moresmooth and they were both so friendly! They had all the information I needed and everything was so smooth! Thank you all so much!

I have used a lot of storage units back in my day as a college student, but this storage unit has…read moreto be the worst possible storage unit place EVER. 1 - ALARMS Why are there alarms in place that go off seemingly at random? I was never told about this, and EVERY SINGLE TIME I went to move an item out or put an item in, this LOUD ASS ALARM would always go off and scare the ever-loving life out of me. I STILL have NO IDEA why the alarm goes off, and it was never communicated that you had an alarm of any kind. Does it go off because of noise? Or because the office is closed? No idea, but it went off every time I went to this place. Please let us know if there's a lunk alarm like a Planet Fitness! I would've loved to know that before signing on. 2 - PRICES WAY TOO OVERPRICED for what you're getting. You're telling me I get to pay $200 a month to get my ears blasted off every time I come by. I asked about downsizing, and their prices are still crazy for even a 5 x 7 unit. I could get the same storage for half the price at Instorage in Yorba Linda, AND I won't get the shit scared out of me every time I go in there. 3 - CARTS Generally speaking, most storage places have carts or rollers that you can use, these places make it especially hard for you to use these features. They require that you walk to the front desk (which, if it's far from your unit...good luck) give them your ID or keys, then they give you a key to unlock one particular color-coded cart that is even further from your storage unit. Once you walk all the way back to your unit after walking from the carts,,, after walking FROM the office. You can use the cart. Don't worry. Once you're done. You're gonna have to do the whole process in reverse now just to get your ID back. SERIOUSLY need to rethink the way you give out carts. The staff was fine overall, but they never really "helped" when I actually needed help. For a place that was charging so much, you guys could've been a little more helpful, especially with communication regarding that stupid god forsaken alarm. Can you tell what motivated me to write this? Overall,,,would give 0 stars if I could. Never had a worse storage experience than this place.

9/28/25 Came by to take some stuff out before 5 closing time when loading stuff on to my car a…read morePublic Storage employee approached me and said I would need to call a 1800 number on the exiting gate in order to get out . The 1800 number turned out to be an After hours hotline that was closed no answer from them . Since I was not the only person stuck a person on the outside told me she would go speak to the employee at the front office to see if she could help us out but the employee only said once again to dial the same number and shut the office door. She was very rude and no help .

The access hours at this Public Storage location are absolutely ridiculous. 9:30 AM is far too late…read moreto open a fully user accessible facility. This setup makes zero sense, especially in a city like Irvine, which is consistently ranked as one of the safest in the country. It feels like a cost cutting decision with no regard for customer convenience. Trying to get anyone on the phone is impossible, and the chat agents either leave the chat abruptly or offer no help at all, likely due to laziness or a complete lack of interest in actually supporting customers.

I usually don't do reviews to begin with; however the extraordinary services provided by Jazmine…read moreand Ronnie at this location was beyond exceptional. not only I was able to select and secure the ideal unit, for the right price.it was all done contactless. I was driving across country, and upon arriving at the location everything was ready as promised. I have several storage units in different part of the country and the professional and assistances provided are a true example of customer service. Hopefully other locations follow her lead. All the best, Luis

My experience with Katie at Extra Space Storage in Costa Mesa was beyond disappointing. From day…read moreone, it felt like she had an issue with me for reasons I still don't understand. Her behavior was unprofessional, petty, and frankly, not what you'd expect from someone managing a customer-facing business. The final straw was when she told me to pack up and leave because I was draining only water -- nothing harmful, nothing dangerous -- just water. She claimed it was against policy, yet when I asked to see where that was stated in the lease agreement, she couldn't provide any clear documentation. Nothing in what she showed me outlined that I was in violation. It felt completely arbitrary and personal. She even made a point to say she's on-site and has seen burglaries and more. Hearing that from a manager actually made me feel less secure about storing my belongings there. Between that and her attitude, I knew this wasn't a place I wanted to leave my property. Katie's handling of the situation showed a serious lack of professionalism and understanding of the actual lease terms. If she's going to enforce rules, they should be clearly written and consistent -- not based on her mood or personal bias. At the very least, she should be trained on how to interpret and communicate policies properly. I would not recommend this location to anyone until there's a serious review of management. After how I was treated, I didn't feel safe or respected, and that's a non-negotiable when choosing a storage facility.

Great guys and very friendly and extremely accommodating. I would highly suggest this place for…read moreanyone who wants to store their vehicle.

I have been storing my 16 year old car here for about 6 months. Great place. Very friendly and…read moresafe place. Professional in all respects. I'd highly recommend them. Reasonably priced too.

This location is very clean and the people, like John, are super professional and responsive…read more You can't find a better service in town for the price too!

Had a great experience at Extra Storage!!! Julie was…read moreamazing and was super helpful, professional, and made everything really easy. The facility is clean, secure, and the process was smooth from start to finish. Highly recommended!!!

Art and Manny are kind guys thanks for the service!! I recommend coming here if you guys are…read moreinterested in a self storage facility.

I had the most lovely experiences with the three gentlemen that worked here. Art, Nate, David; this…read morereview is for yall I had a family friend named Denny who was like a father to me; before he passed, we came here many years ago; and after clearing some cabinets he told me to use this storage because the service was impeccable. I just chalked it up to old man stuff; who gets excited by storage? Well fast forward to today and now I'm an older man and let me tell you, service matters. Art was the first person to help me; he was so polite, helpful, and best of all, NOT PUSHY! He showed me all three units they had, and at the end I mentioned I was going to check out public storage, a competitor down the street. Art smiled and said I should def check them out, because it would mean I would be coming back to him. Boy was he right; I went, checked it out, and came running back the next day asking if Art still had space left for me Nate helped me with my paperwork, payment; etc etc, and like Art; wasn't pushy and ultra polite. My move in date was a week away, so he recommended we put a hold on the spot I wanted, and when I was ready, to call him up A week later, I called up the shop and they were able to not only rent me to unit; BUT offer a moving truck to help me move, free of charge! David drove the truck to my place, got the ramp down for us and when we were done, drove the truck back for us to offload. The entire time he too, like the other gentlemen prior, had impeccable manners and service Thank you sirs for making this the easiest and pleasant moving/storage experience If you want amazing service, prices, and REAL genuine manners, look no further! Art, David, and Nate are your guys! Thanks again yall

Great wine storage unit. Conveniently located off the freeway. Great office hours. Friendly staff…read moreat this location

I typically love Extra Space Storage but this place needs to be revamped ASAP. The staff is great &…read morehas always been helpful. I had a 10x10 unit that went from 90-220 a month, within 6 months. As I moved out I uncovered that a mouse & or rat made my unit their home. Mind you I don't keep any edible goods, scented items in my unit. Unless they fix this issue I wouldn't recommend paying that fee for you to share the space with rodents.

The Dream Team! staff was professional and helpful…read more Very attentive and worked around my schedule.the truck rental was a super bonus! thank you to the best storage unit team!

i've newly started renting from Pouch in tustin but the whole experience has been lovely so far!…read moreWendy, Jacob, and Gilbert have been so helpful and i feel really at ease knowing my belongings are being taken care of by people who genuinely care. I was super shocked to get a free moving truck when i moved my stuff over to my unit! the prices are already incredible so the free truck was very unexpected. overall, very happy with this rental (:

The Red Hill location is a very clean and nice facility. The staff is very nice and shared…read moreinformation on the promotional offers. Gina Scruggs was very helpful and pleasant as she completed my rental agreement and selecting my storage space. Excellent staff and service. Jack R.

This place is huge and has every size unit you might need. Gina was very friendly and super…read morehelpful. She took her time to show us around and the price was great.