I rented a storage unit 20x10 for $277 with a discount end of Dec. now I got an email that they are rising the price from $277 to $399 on the first of April. This is highway robbery. Then when customers cannot afford that the company Auctions off the unit and pocket the money! There should be a law against this. They shouldn't be able to raise the price over $50% in couple of months i will definitely seek to end this stealing practice asap! I will be putting this issue on Nov. Elections! read more

It's a clean looking place, the deal was good for the 3 months. However, I know some people sleep there... Also, I finally took my packed boxes of things. I've unboxed so far 3 kitchen boxes and tell me why there's a bunch of these white flies :( Looks like Clothes Moths! My chairs were covered in them as well. We've NEVER had this problem when we move. This is our first time using a storage unit. Now we have to deep clean our couch & chairs... incase there's eggs! read more

I got an upper storage space and when I did the move yesterday I have to use the ladder. I am 68 yr old man if I break my bones it won't have time to recuperate. Anyway, Scott help me find a ground floor space within my budget. It surely saved my back and my bones. Thank you Scott. read more

The manager Margret is 1000% horrible disabled my access code after three days over something she had assumed,and was wrong about. She has zero communication skills and just one of those people that have no positive intentions. Yelling at the top of her lungs when I was correcting what she thought was wrong. The rest of the staff are amazing and very helpful. read more

This place is huge and has every size unit you might need. Gina was very friendly and super helpful. She took her time to show us around and the price was great. read more

Avoid This Location. I rented a storage, was told by doing everything online I could move the next day which was new year. I believe but to my surprise I show the next day everything pack in a rented truck and place is closed and worse they did not send me a gate code which, it was going to be useless because the location was not open either on the gate site. Basically they locked everyone out from their rented units,I called and costumers service told me front office was closed but storage site was open LIES. I had no choice but to rented and storage somewhere else because I had to return the rented truck and I couldn't wait till the 5 as I was told by public storage. THEN the WORST OF SCAMMERS wouldn't and hasn't refunded me the 53.69 dollars that I paid but the I can still believe they have the audacity to still say that I have a balance due and moving in fee that I haven't paid when I moved out, WHAT!!! Yeah so basically they are charging a moving in fee for a unit I never saw or didn't even move in or set a foot inside the place. Then they said my refund was gonna be only 25.79 because the renting fee of 28 dollars. Imagine they do this to 100 people how much they are stealing intentionally. They even fix the amount charged and send me a different receipt but my credit card is showing the real amount. The receipt they send me says I still owned them 5 dollars and a charged of MERCHANDISE SALE for 21.99 which is another lie because I never got nothing from them. They are trying to justify the 28.00 dollars charge but like I said my credit card shows the real amount charged. STAY AWAY FROM THIS PLACE THEY HAVENT REFUNDED ME SINCE FEBRUARY 3RD but they are still bugging me that I owned then 5 dollars in order for me to get my refund. Oh but they say if I don't paid them account was going to be sent to a collection agency . I need even move in to unit to the rented unit but they are even gonna send me to collection, way to go PUBLIC ROBBERS read more

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DO NOT RENT FROM PUBLIC STORAGE Unless you're OK to pay 60-70% more after your first three months!!! Their call center quotes you a price and tells you that these prices will remain until you leave the space when in fact they raise your rates systematically after the first three months, no matter what!!! I am contacting an attorney to bring a class action lawsuit against these idiots for misleading advertising among other causes of action read more

The Red Hill location is a very clean and nice facility. The staff is very nice and shared information on the promotional offers. Gina Scruggs was very helpful and pleasant as she completed my rental agreement and selecting my storage space. Excellent staff and service. Jack R. read more

I booked a storage unit for Friday and was told I could cancel before or on the day of. I called on Friday to cancel, and the female employee I spoke with assured me it would be taken care of. I never received a confirmation email, and no refund ever came through. The next day, I called back only to be told my cancellation was never processed at all. On top of that, they only refunded $20 out of the $65 I paid, for a unit I never even stepped foot into, since everything was done online. This company does not follow their own policies, and they take zero accountability for their mistakes. I lost money simply because an employee didn't do their job. If you value honesty, clear communication, and reliable service, do not use this storage facility. read more

Staff here was pretty friendly but the district manager Lizanne is a total BI**H. Called several times to get my payment settled since I moved out and was locked out of my account. Left voicemails over the course of a few days. I was told by the office staff I would be charged a late fee if I don't pay by the 11th so of course I want To avoid that and have been trying to call and speak to Lizanne see if we can come to an agreement and get it situated, because it never hurts to ask right. She finally calls back and was just being a sarcastic Bi*** didn't even bother to listen to what I had to say. I moved to Lake Elsinore and am trying to make my payment online or over the phone and they're pretty much useless did not help at all so now I have to drive down back to Irvine to make a bs payment that I shouldn't have had to make in the first place. read more

Excellent service by Gina. She was extremely friendly and knowledgeable. The location is very clean. thank you

Good service good location and hope our rate won't raise much if renewing after 5 months .

I don't recommend this hook nose company. Make sure you have another storage unit lined up & ready after 3 months before they jack your unit up every three months. This is how this company rewards you for not being late and being on their auto-pay system. read more

Brilliant service from Taylor in helping me pay cash and Apple cash from my phone. He was super friendly and knowledgeable. Highly recommend his help to everyone read more

Don't get SCAMMED by the hard to cancel, overpriced insurance ripoff! These LAME insurance policies offer little to nothing for a LOT of money!! read more

This is a pretty awesome site. It's clean, large, decent hours and air conditioned. It's in a safe location with a huge parking lot (they should actually build a bit more storage there the parking is so large). Overall, a great location. The price just goes up a little too fast--but I think that is the nature of these kinds of places. When it becomes too high for me, I just cancel it and take my stuff elsewhere and then decide to go back maybe in a couple years if needed (for a lower price for a while at least). What I'm giving 5-stars for is the customer service. They're great: good vibes, communication and service. I worked with Margaret recently and each interaction left a smile on my face. Thanks Margaret and thank PB for hiring good people. read more

Taylor is an amazing soul to work with.. One of the best customer service individuals, very easy to speak to and as helpful as possible. Yes, public storage ups the rents frequently. I never expected to have items there for 9 years. The rates got out of control for my budget for sure. That said - I like the quality of the property. my unit, and the entire property, is very clean. I don't see a lot of 'critters' or evidence of them. My belongings are in great shape. I'd recommend the facility, yet advise people not to keep a unit for more than 2 years before your rates increase significantly beyond the starting point. read more

Taylor made my booking a breeze and quite hilarious. We had so many laughs and he was still able to get me in and out and provide me with insights on promotional deals and ways to continue my service. Definitely help me pick the unit that's best for me and was quite transparent throughout the whole thing. Thank you Taylor for all your help. read more

Rates went up every month without any formal notice of changes! lien put on when not even a week late.They told me I had until a certain date to pay, I called to pay that day and they had already sold my PERSONAL, SENTIMENTAL items that I can't replace. Heartbroken is an understatement. I paid over $500 every two months for the SMALLEST space!! Talk about outrageous rates and customer service. read more

I would definitely recommend this location. The public storage units are well kept, clean and very nice. In addition the onsite staff is extremely professional and very helpful . I was really impressed with Scott and his professionalism. His standards on keeping the place secure and safe is above and beyond. This place is a thumbs up!! read more

I'm so late doing this. But this is my first time going to a storage unit. For the first time couple weeks ago, I went to go and check out the storage unit and I was greeted by a lovely helpful gentleman I forgot his name but he had tattoos and a beard might've been brown haired or ginger. He showed me the unit before I made the commitment then I agreed to take my unit space after taking a look. Once I made the commitment I came in before my move in date. And I was greeted by Margaret who helped me out and brought me Chris. Chris made the process quick and easy and made the process enjoyable, memorable, and laughable. Such a friendly environment and the staff are amazing and so funny!! Both Chris and Margaret were amazing! I cannot thank them enough for making it memorable and so easy especially laughing hysterically. They both gave out amazing advice. I cannot thank them enough! read more

This has been our fav PS location this far. We chose it for the air controlled facility, size, location and we keep it because of the positive customer service we have received so far. Everyone we have worked with has been friendly and incredibly accommodating as much as the system will allow them. Taylor was really awesome. He helped choose our next unit and truly took the time and effort with the pros and cons of the available spots. Crossing our fingers our experience stays this way :-). read more

Margaret, was super helpful! Always there to answer any questions. Indoor storage units with AC super safe place

Ok I will start with the only downside. This facility has only 2 bathrooms. Everything else is great. Supportive front desk safety with police cars patrolling the parking lot several times during the day. Overall cleanliness is good plus it has AC and a very central location. I have been renting here over 2 years and used different size "spaces" such as 5x10 and 10x10. A little hint for savers: after 6 months or so they tend to increase prices which is when you should look for alternatives. Sometimes it pays to move your stuff into another space in the same building using the online deals to avoid that. read more

great looking facility. helpful employees made check in easy. Plan 15 minutes to complete your paperwork and bring proof of insurance

Big thanks to Taylor! He was extremely helpful and had great customer service and had very positive energy! Made my experience a little less stressful with his great customer service! read more

Margret was extremely helpful and went above and beyond to help me transition from a abandoned storage unit I purchased to renting it out, Thank You Margret read more

This is an excellent location off of the 55 freeway. Margaret is extremely helpful and pleasant every time I'm on the property. I've had a storage here since they first opened with one building and never had an issue with any of the staff nor any of my units. If Margaret isn't there to assist me then Taylor is also helpful. read more

My husband and i did a walk in . We were happily greets by Chris Lee ... it was a busy evening but his great customer service was worth the wait . We were unsure of what kind of unit we needed so he asked what are we mainly storing . He suggested 5x10 and after demonstrating it to us it was the perfect fit ! Everything was so smoothly done. Thanks Chris for helping us out .. MAKE SURE TO ASK FOR HIM read more

I opened a storage space and Yvette was very helpful and patient while I filled out the app on my phone. I would recommend this place and Yvette. Thanks for all your help! read more

This place doesn't smell dingy at all, like some of these older storage facilities that are around, and it looks newer than it actually is. Margaret, one of the cust serv reps here at this property - is quick, easy-going, helpful, attentive, very nice, and has a great sense of humor! read more

I clicked on the ad link for $1 on first month only to find out at the store that its not guaranteed and it depends on availability!! Also i wanted a 5x4 unit but they gave me an upper locker that you need to get a ladder to climb on to get to? Very unhappy The move in out of pocket was too much for such a small unit inconvenient unit Was there on Saturday at 845 and there was no one at the office yet!! Very unprofessional. I would have imagined that they gave me a better deal to compensate. read more

Avoid this place at ALL costs. There are weird tweakers hanging around all the time, the prices go up every month, and property management is horrible read more

I can't say enough about the customer service in the front office. This, I might add, is especially appreciated during a time when customer service seems non existent most places. And I'm not easy on places in this regard- I run a successful business that is driven through superior customer service. Let's start with Miriam, the manager. Her energy is present the minute you walk in the door. So upbeat and friendly. I needed a cart to use and she met me at the entrance I was at before I even got out of my vehicle. She's so friendly and positive. Next, Cheyenne. A few days later I went back to inquire about getting into my unit as I had lost my key. She has the same upbeat, positive energy as Miriam. And just as easy as that, $20 for a new lock and I'm good to go. Miriam came in and again, just has an energy that is contagious. It's clear to me that she leads with her energy and has a staff that understands simply being nice to people and smiling and being helpful goes a very long way. I can't leave out Taylor who called me a few days later to let me know my lock had been replaced and I could come any time to the office to get the new key. Again!!! Same customer service and upbeat, friendly manner. This level of customer service is a breath of fresh air in time when it just doesn't seem to exist anywhere. Thank you to the amazing staff at this PS location!! P.S. To all the reviewers that gave bad ratings because the price has gone up- are you not paying more for gas, groceries, rent, and absolutely everything else? PS is a business not a non profit out there to assist the public. It's not the fault of this location that the prices go up. read more

The entire process from beginning to end Margaret was such an amazing person very kind friendly most positive person she gave that kind heart that will definitely make you come back Margaret keep doing what you are doing great customer service Amazing job!!! read more

The staff here is incredible, knowledgeable, and so helpful, especially considering all of the stressors that moving tends to have. I'm very grateful for their help and would wholeheartedly recommend this Public Storage. read more

A Big Thank you to all the employees that have assisted our family through the years with having to rent a storage unit. The team has provided us with excellent customer service and gone above and beyond. A Huge Thank you to a young lady ( D) I spoke to on 6/2/24 regarding a mistake with our payment she was very courteous and understanding and took the time to look at our account and made some suggestions to assist with future payments. The price does go up after 4-6 months however we are very satisfied with the location, security and cleanliness. read more

I specifically want to give All stars for the impeccable service and kindness shown to me by the Manager Margret! She is very hardworking person who cares about her customers in every way. She cares about me and my account to make sure I'm ok. She has gone leaps and bounds to help me stay positive even in my personal life. She is truly a wonderful human being. And a Great asset to public storage. To me she is a wonderful special person and I'm grateful to have met her. She worked on Easter and I gave her a Easter bunny for the wonderful customer service she has shown to me. Please acknowledge her professionalism and her dedication to Public Storage and customers! Wonderful Manager!! Thank you!!! Thank you!! Thank you! read more

do not rent from them. our belongings ended up smelling like marijuana and vape as the neighbors were always smoking in the lockers. talked to management about it and they didn't do anything other than acknowledge the issue. i ended up moving out after giving notice and they claimed that i never gave them notice then they put me into collections for full month rent saying i didn't give proper notice. filed bbb complaint and lizann who is district manager called and was completely rude and said she wished i would have talked to them before moving out so they could resolve issue, which i did. said nothing she would or could do to resolve this issue. property is poorly maintained, often has homeless people in it using restrooms or inside of secure areas. read more

I wanted to take a quick moment to applaud the customer service at this public storage. Taylor was extremely helpful, accommodating, and very kind. We were considering moving storage locations but have reconsidered and will be staying with this location because of the outstanding service we received today from Taylor. read more