I have had a unit at this location for a few years. This place is always super clean and well maintained. It is a secure location and I feel safe when I goto my unit and feel safe leaving my stuff there. The staff have always been nice and considerate. Whenever I have had questions they answer both in person and via email in a professional and courteous way. I would recommend 100%! read more

I was at the facility today after being long time,so I was in a hurry and put lock but forgot to lock the latch.i got phone call from the manager and ask me to came back soon. It was really nice and excellent serviceshighly recommend the storage read more

I had arrived 1 hour early to the Woodbridge self storage and the employees saw me waiting and the nice gentleman told me to get in . They helped me right away. I love the way they explain each plan they had and they accommodate me to my needs. Employees very friendly love the fact that there's a security guard on site. And I also love the costumer service,they went above and beyond. I definitely recommend this place. I've been to other self storage but none like this. read more

Woodbridge Self Storage - This is the unit I got. - Self Storage Near Me - Irvine, California

I have been a client of this Woodbridge Self Storage for approximately 5 years now. and just rented more units. I pick Woodbridge Self Storage because of the on-site property manager, Hakseng, he is a business professional. His property is clean and he has a thorough understanding of the storage business and his inventory. Hakseng is aware of competition pricing and very well explains the benefits of his facility against the others. his friendly attitude has kept me at the same facility for five years. he makes me feel like I am member of "StorAmerica" family. thank you Hakseng for your diligence. read more

My wife and I have had an excellent experience at Woodbridge Self Storage. Hakseng, the property manager, is a great guy; he's very friendly, caring, knowledgeable, and always makes for a pleasant experience whenever we go see him. We've been going for several months now and are extremely pleased with not only the amazing customer service but also the way they upkeep the place and we feel our units are well supervised and safe. Thanks Hakseng for doing such a great job, we appreciate it! read more

Hakseng was unbelievably helpful and instantly responsive- and curative- to all our needs and questions. Can't imagine he could have given better service. What fantastic and efficient customer service!! Thomas Atkins read more

New to the self storage thing so I don't have much to compare to but everything has been great so far. Facility is clean and secure. Property manager is very friendly and thorough and their customer service has been great. read more

Literally waiting 30 minutes so far out front. Called their line, no answer left a voicemail. Called StorAmerica who manages the property, no answer left a voicemail. I'm outside with a truck full of stuff after calling and reserving yesterday and confirming they are open. Rental truck, a lot of wasted time, and quiet literally non existent service. Going to Storage West - 2892 Kelvin Ave, Irvine, CA 92614, United States instead. Don't even waste your time because if you ever need anything your basically screwed... read more

Woodbridge Self Storage - No one is there, for over 30 minutes with no signage or "be back" note. - Self Storage Near Me - Irvine, California

I asked the property manager Hakseng Norm for a summary of all storage charges since I first stored my items at Woodbridge Storage in 2012. With no explanation of the reason he said that "management" would not allow the printing of such a summary report (which is available to him). He only offered a printout of all individual monthly statements (100 or so!). I told him I'm doing accounting and need the summary report but he did not budge. Finally, I called the corporate office, which happens to be in Irvine, and left two messages but did not receive a call back. These storage companies are happy to take your money every month by automatically deducting the rent from your bank account, then raise your rents exorbitantly every year but Woodbridge Storage and parent company StorAmerica do not want to give customers what they want -- actual customer service. I'm taking my items out of Woodbridge Storage as soon as I can. read more

Wow the people that work here are extremely rude . I went in to ask about renting a unit and the property manager Mr Norm frowned at me and asked what I would be storing ? I told him my stuff , and he told me to leave . I called before I went in and he said that they had plenty of units . I believe HR discriminated against me because I'm African American . I don't think that was acceptable. read more

I needed a drive-up unit and a moving truck. This place had what I needed, according to the website, so I was willing to pay more than what competitors were charging... or so I thought. #1: They lied about it being a drive-up unit They advertised my unit as a drive up unit, but when I got there it absolutely was not. I needed to go through a door, down a short hallway, and into a garage door smaller than the drive up units. We stood there while he looked me in the eye and said, "Technically it is a drive-up because you can drive up to the door." I took the unit regardless because I didn't have time to go secure something somewhere else. #2: The moving truck is NOT free (blatant false advertising) I asked when I could schedule a time to use the moving truck. They said the availability is really limited and there was a fee to use it. The fee is the same as what Uhaul charges for a rental! The actual moving truck even has a huge sign on it advertising it as being free. #3: They breach contract I finally had time to move out this month, gave 2-weeks' notice (contract says they need 7-days notice), and cleared out the unit over a week early. It is already on rent to another customer, but today they sent me an invoice saying I need to pay for the following month. #4: Absent employees/no communication I haven't even mentioned how difficult it is to contact anybody via phone and email. I've also stopped by in person twice and there's always a sign on the door saying they are out of the office (during business hours). This place is a joke. Go literally anywhere else. RESPONSE UPDATE: 1) I asked if there were other options and even offered to pay more for an actual drive-up unit. I believe it was you who showed me out and said no. 2) I would've been fine with any amount of refundable deposit. Requiring a fee of $25 is not free... it's $25. 3) That is not true. I moved out prior to being invoiced and have documentation proving that. 4) Thanks for reminding them, because this has not been my experience at all. Feel free to check your inbox. read more

DO NOT GO HERE!!! If i could give a negative a star i would do that. Beware of the wording in the contract. First, i would like to say that every time we came to the storage, there was always a sign that said they were out of the office for more than 2 hours and once we waited and they didn't come by the time it indicated on the sign. Second, upon moving out the front desk guy was incredibly rude. We followed all the guidelines to move out but because we decided to enrolled in auto-pay we were penalized and unable to get pro-rated for the only 8 days we used in the month. The receipt we get sent every month didn't say anything about not being able to pro-rate if you have an auto-pay set up. It was the worst experience. I am usually really fair with my reviews but this guy was unbelievably rude. He should not be at the front desk if he doesn't know how to give good customer service. read more

I've been using WBSS for about 7 years now and it's been great! My belongings are safe and the units are clean and well maintained. The office staff is super helpful and friendly too! The property manager Hakseng has helped me multiple times and he has always been gracious and delightful to work with. Highly recommend if you're in need of a storage facility! And ask for Hakseng too, if you need assistance! read more

Let me start off by saying whoever the front desk guy working here, He was extremely rude and unprofessional from the get go. He wouldn't give me his name, but he was the skinny guy with thinning hair. Supposedly the "property manager" not sure how many people work here though. I been a tenant for more than a year and never once had to talk to the front desk, never gave any problems to them, paid on auto pay, pretty much a perfect storage renter. Now let's get to the part where I wanted to move out. I attached a copy of the wording of the receipts I get every month for reference. My autopay happens on the 1st of every month, but on the receipt it says I have until the 10th for a prorated charge. So I think, okay I can get a refund if I move out before the 10th because it says if I let them know "on or before the 10th". I move out on the 7th, leave the storage nice and clean. Go up to the office talk to the rude guy up front and let him know I'm all moved out. I also ask if I can get a prorated refund because it's before the 10th. First he says he can't because you are on autopay and money was already taken out. I'm like okay..... other companies prorate refunds all the time and it doesn't say that on the receipt. Then he says you have to give 7 days notice. Its in the lease agreement. He shows me, and I'm like okay I see it. I tried to give kind advice to reword the receipt every month to say this and not the "on or before the 10th" because if I gave them notice on the 10th, that's still not 7 days notice. So I was just trying to explain to him that they don't run into this problem again with future customers. I'm sure I'm not the only one this happened too. He was being super rude at this point and trying to sit on his high horse saying their system is perfect. All right dude.... whatever lol. I told him I'm not asking for the refund anymore because i re read the lease agreement, but just to change the receipt that you send your customers every month. That's what they will be reading and not a lease agreement that someome signs years ago. He was not having it because again he thinks he is perfect in every way. So I said, "dude why are you being an A hole, I'm just trying to give you guys advice for your future situations like this" that sent him even more in a bad mood and he wanted to go check the unit now with me. I'm like sure man no problem, and went with him. I told him I left it nice and clean because I'm a good renter lol. He stormed away like a little kid with a mad walk and still went the wrong way. I showed him the unit and he was hoping to find something wrong based on his facial expressions. He didn't find anything and I asked, "good?" He said "good" and stormed back to his office lol. He printed up my receipt and I asked him for his name, but he wouldn't give it to me. Like okay dude, I'm sure if I call corporate I can find out. So please don't use this place. Their attitude alone is the worst. I wish the guy that signed me up still worked there he was chill and nice. read more

Woodbridge Self Storage - Receipt - Self Storage Near Me - Irvine, California

I had a terrific experience at this facility. Manager. Haksing and Joseph provided excellent service! Facility was clean and well maintained. I will definitely recommend Woodbridge Self Storage to others! read more

Warning to anyone looking to move their valuables into  Affiliate "Woodbridge Storage located at 5020 Barranca Pkwy, Irvine CA 92604 Phone 949-857-4900  I've been threatened verbally and by letters from the RUDE property manager Hakseng Norm from Storage America Affiliate "Woodbridge Storage located at 5020 Barranca Pkwy, Irvine. I was charged $180  for 35 days prepaid by my Amex card on a Friday.  Hakseng promised this was a very secure facility and you need a password to get in or out.  This was a LIE!  2 days later on Sunday, I came by to put things into storage.   The security gate was WIDE OPEN for Any thieves with a pad lock cutter to come and cut the locks and steal everything.  I NEVER ACTUALLY MOVED ANYTHING INTO the storage units AND CANCELLED THE CONTRACT Exactly 3 days later.   It would have been sooner however NO one EVER answers the phone #949-857-4900.    Amex charged back my initial fees because although Hakseng Norm (property mgr) will try to LIE and threaten you with contract language that states NO refunds, Woodbridge is in breach of their own contract since they promised a Secure and pass code entry and exit.  This was NOT the case as at least 5 different tenants stated that the security gate is ALWAYS BROKEN DUE TO A SO CALLED SOFTWARE ISSUE, especially on Sunday and Monday  when No one is at the office.   This is why Amex Reversed all charges and sided with me.  When I called Hakseng just a few days after signing the contract, I told him that I would NOT be moving in due to FALSE ADVERTISING AND I don't feel safe with my belongings in an unlocked, facility.  Hakseng thanked me for letting me know I was not moving in and said NO Refunds! And hung up on me.  6 weeks later, I get Multiple threatening letter from Hakseng (see posted photo) threatening to call the sheriff on me and file a criminal summons on me and will start charging me extra $25 credit card charge back fees, even though I NEVER moved anything into the storage Facility! By far the Worst experience ever with anyone and Hakseng is Very unpleasant and unprofessional.  Thanks to Yelp for showing the REAL 1star reviews as I tried to post on Google and this company clearly pays a marketing company to remove low star reviews. Google has hidden my 1star review read more

Woodbridge Self Storage - Threatened by Rude property manager Hakseng even though I NEVER moved anything into Woodbridge Storage due to Wide open security gates. - Self Storage Near Me - Irvine, California

I would give them 10 stars if i could...i lost my job on May 20202 and looking for safe and reliable place to put my stuff and go back to my country...searched and yelped most of public storage and mostly they had history of thieves and broken the locks. Finally i found this one with good yelp reviews and put my stuff for a year and went back to my country. The price of renting the storage is very affordable and most importantly has a great and responsible staffs like "Hakseng","Davel" and "Kyle" that always response in professional manner and being super helpful. I truly appreciate your business over the last year and i hope this business will grow more and be more successful. Unit 344D;) read more

I've been a customer for over three years. I received a call this morning about an hour ago, stating that my monthly balance was $107. I tried to pay it through the automated system. It wouldn't go through. I asked him to call me to settle the account then 30 minutes later I got a call and it's now $132 to clear my balance, because further fees were assessed, these people are dishonest don't waste your time. Very unprofessional and very rude. read more

Just got a storage unit here today. Kevin helped me out. He was extremely friendly, and was happy to show me multiple units until I found what I was looking for. He then walked me through the whole rental process, showing me exactly what I would be paying for. The facilities are great, and they even have a truck you borrow to help with moving your stuff in. read more

Woodbridge is a very clean and organized storage center. I was greeted with a smile and excellent customer service by Chris, the property manager and two other gentlemen. Chris drove me to a few units in a golf cart and he went out of his way to show me different storage options, units and the price difference between each. He seemed to like his job and was proud of the facilities. I love that the insurance and all fees are included in their monthly locker price. Their prices end up being 30% less than the other two I looked into and had great lockers, employees and even greeted their customers by name. This place exceeded my expectations and the people of Irvine are so lucky to have this self storage option. Thank you, Chris. read more

Long overdue. Great customer service from Hakseng!! He was very thorough and took his time to show the available units. This place is a bit pricey, but we worked out a one year contract paid in full for a little discount. My belongings are safe and sound, so far so good! read more

I rented there since May and found them to be a great place. Their payment service is very reasonable and easy to access and make payment arrangements. Their storage is in a very easy and accessible location. I was able to access my storage at all the times I needed. The employees and staff are very friendly. One time, Dave saw I was trying to dispose of boxes, and offered to help. He was very friendly and helpful. I was in such a rush, I had to dispose of our unwanted laundry and clothes as soon as I could, I wish I could've taken them to a Goodwill or some donation center myself, but I didn't have the time. Dave offered to take the clothes for me and donate them himself. He even helped me clean out and dust my unit! It's nice to see a storage unit offer a helping hand. I don't think I would've found a friendlier service from other storage units. read more

I chose Woodbridge Self Storage on the basis of location and price. I found that the place is clean and in good condition, unlike my last self-storage place. The halls are well lit. They offer several payment options, and if you pay monthly, they give you advance notice that the next payment is coming due and a grace period after the 1st. The manager, Hakseng, is professional, pleasant, and helpful. I stopped by my unit recently, but didn't properly secure the door when I left. How do I know? The next day, I got a phone call, and when I missed the first call, Hakseng called again. He does a daily unit check and noted the problem. Your experience may differ, but I am very happy with Woodbridge Self Storage. read more

Wow! what a change, this place has become extremely dirty there's leaves in the unit there's cobwebs in every single storage unit. I don't know what happened during Covid but Maintenance has gone down quite a bit. read more

Hakseng took great care in getting my storage unit reserved and secured for my move day. Very professional! Great rates.

I walk into their office the person greeted with a excellent service , a great smile , his name is Hakseng , he is a very patient checked what I needed asked me some questions of space 's sizes .. etc , save me a lot times .. & walked me to multiple units, showed me the directions, helped me to find a great price , great size unit ,even I forgot to lock my storage , Hakseng called me, but my voice mail did not set up , so Hakseng called my family , left a voice mail for me ! Hakseng , the property manger , he is a very responsible man , watch the storage , units ..this is a very clean , Secure , helpful woodbridge in Irvine ! I am definitely will always come back , this is my sec time back in woodbridge self storage ! read more

Since 2006 I have been renting self storages. I am a returning customer and I must say that Woodbridge Self Storage is by far the best storage, cleanest and most affordable storage. This time round Kevin has been nothing but professional and most helpful. I will let all my friends know that this is the #1 choice of al storage. They will be most pleased. read more

Kevin and Chris are Awesome, what excellent customer service I just received. They are professional, efficient, friendly, and funny. Finding a storage unit has been soooo stressful from the dirty run down storage places I've encountered to the ridiculously high rates, this place was a LIFESAVER!! Great rates, clean facility, with very strict rules that makes me feel safe leaving my valuables here over the next 6 months or longer. They offered one month free and a free truck rental which I can use at any point during my time here since I don't need it now. They are awesome and I highly recommend this place. read more

Woodbridge Self Storage - Self Storage Near Me - Irvine, California

Chris provided us with EXCELLENT service and made sure we got exactly the unit we needed! One of the best experiences we have had at a self storage site. read more

I have been so impressed by the customer service at Woodbridge Self Storage. Even with the COVID-19 restrictions, the manager was able to assist me with the upmost efficiency and professionalism. I'm so pleased with the storage unit they found for me. This whole process has been so great! read more

Very sad to leave this place. Was there for almost a year. Great customer service and clean place. I dont plan on storing anything else for now but when I do I will be coming back. Shout out to Kevin who assisted us from the beginning to the end! read more

Kevin and Cheris helped me out today, they are so nice people with the perfect service. Place is so clean and secure. The only downside was that the computer system was slow and the loading time was very long. read more

Great service!!!Kevin and Chris are very patient to help me out. They make me smile when I walk out the door. Very friendly. there is candy too! read more

Great service and great deals, in a very safe area. Thanks Chris for your help!

Chris and Kevin were great to work with. Chris was able to help me with all my questions about rates and regulations. I was very pleased with the customer service. You can tell with people like Chris and Kevin working for them that you will be getting great service. read more

Had an incredible experience with a very well manored young man. CHRIS TRUEBE. Very intelligent customer orientated employee. I recommend u ask for him. Thanks Chris. Just wondering why he isn't running the establishment ? read more

I would recommend this place to my friends! We first wanted to rent a unit starting March 1st , but due to some reasons, the move in date has been pushed back to 3/30, and we made it difficult for Kevin since we didn't inform him about him. But He was still really nice and friendly and tried to help us as much as possible! He has called me several times to confirm the whole move in situation and he was trying to help to reserve the truck for us for the second time even we didn't show up for the first time. So we want to thank him for that! And I also want to thank Chris for the excellent customer service experiences that he provided. We were a little worried about not being able to get the truck on 3/30, but Chris kept trying to help and rearrange it for us, and he also kept calling me to update me regarding it which shows that he actually cares for the customers. And yesterday when we were unloading stuff out of the truck, he brought us some dolly to help us. And he even called the center to give us an extra hour to unload everything, which made everything less stressful for us. I was beyond satisfied with their customer service and plus this facility is fairly clean!!! read more

Great storage company that is very secure and clean. They have not had any break-ins since they opened (according to them). This is probably due in part to the fact that the Irvine Police Department conducts officer training and dog-training exercises on the premises. Great way to help the community while deterring any would-be criminals. They have various specials for new customers and offer discounted rates after that if you negotiate with them. They also allow you to use their moving truck during your first month. This gives them HUGE props in my book because it helps save you the cost of hiring a moving company, which as we all know can be quite costly. Bills are due on the 1st but there is a 10 day grace period, which is helpful if you prefer to pay in person and happen to be out of town or what not on the first of the month. They also have a pay online feature if you prefer that. If you have forgotten to pay, they place a courtesy call to you a few days before your bill is due. It is located off the beaten path, next to a synagogue and various medical buildings, which again makes it more secure in my opinion. Since it isn't located on a major road, the actual storage units stay cleaner and don't have any dust and grime that blows in from the street. The staff are friendly and helpful. Only downside is that it is a little on the expensive side. However, it's worth it for the security and cleanliness. read more

Okay, management at this storage location is beyond 5 star. You'll think you're checking into the Ritz-Carlton! Kevin was accommodating and friendly beyond expectations. Dave, his right hand man takes care of you like you are family. Prices are very competitive and the units look like new. The entire property is extremely well maintained and clean. It's really unbelievable for a self storage business. I would highly recommend this location. Highly. Remember: Kevin and Dave. Awesome human beings! read more

Used a few storage in 2 years and this is the best I have ever had from Northern to Southern Cali.. Kevin is the best, very informative, excellent customer service which is really hard to find these days.. Salamat Kevin! Highly recommended!! read more