Very clean & plesant environment! An amazing, quality and value place! Highly recommended! read more

Like all storage places, rates increase insanely high. I'm now at over $300 a month. 4 years ago it was $178 a month. Looks like a comparable unit right now goes for $129 a month. When I first signed up and they warned me prices would start going up after I think the first year? they said I could always just switch units and sign a new contract. But when I tried to do that at the 2.5 year mark after several increases, they said you could only do so if you switched to a new floor entirely... basically making the process harder if you have bulky, heavy things. The place is clean, and access system is nice, but the rates for existing customers vs deep incentives to attract new customers is kind of the slap in the face I needed to close down my unit. Basically only store for the promotional no-rate-increase period and then get out. It's not worth it otherwise. read more

At what length companies go to sway customers into accepting additional charges, and shorten deadlines in their own favor is impressive. Received a notice that "audit has shown that my insurance is expired", and been given 30 days to send in proof of insurance or otherwise I'll be charged additional fees. My insurance is still valid. It is not expired. I've sent in proof of insurance a few weeks ago, and was given confirmation it was received. Sending an expiration notice a week ahead of time effectively shortens the deadline once my insurance actually expires (in a week from now). Not taking this nonsense. The bad part: The manager doubles down on the initial message. Maybe the manager should read the initial notice before sending it. Renters be aware. read more

We have rented here over 10 years & had MULTIPLE units throughout this incredibly CLEAN COMFORTABLE FRIENDLY HELPFUL KIND FACILITY We have stored in other states & all over CA for decades! This is the BEST EVER The staff goes above & beyond & beyond ***** Storage reasons can be stressful at times coming here will help sooth the soul & brainAlways music playing Makes a difference ‼ Merry Christmas Great place to safely store all of your decorations, etc. We are on a way there now to get ours with a SMILE on our face ‼ read more

this place sucks do yourself a favor and go elsewhere they are greedy and have ridiculous policies in place to charge more fees and make your already stressful life more stressful read more

I would agree with the other customers. They raised my rent twice in one year. An increase of 32% from when I first signed the agreement. Very infuriating. read more

Just quick review regarding Joe G, who recently helped me with a new storage. From the initial call, to meeting at the location to survey the storage location, to the questions on the phone after, to the paperwork and final acceptance of the storage lease, all I have to say is that Jose was extremely professional and made everything easy and upbeat. Probably one of the fastest and most professional and easy transactions I've ever had. Thanks Jose! Oh and also: the storage facility is very clean, AC'd, well lit and fairly priced (I got a summer special). It's a no brainer if you're in the area. read more

Just getting real tired of this place raising the rent every other month. Unfortunately doubt we'll move our stuff cuz we also can't afford the time/money it would cost. I'm sure you could find a better value elsewhere. read more

People beware Alton storage you think they would work with you. I've been there for years with my items. I asked them to hold off on charging me an increase on rent and when do they do it in December before Christmas these people are very inconsiderate. I asked management if they could postpone it and wait till January due to financial difficulty. They have no compassion no self-worth it's all about money money money just to let you know I know it's a business but sometimes you can have a heart they do not it's money money money read more

First of all, the facilities guys on site at the storage facility are great. They are polite and responsive. But the corp parent company is awful. After 4 months, I got an additional locker with them. To reward me, they raised my price 45% on the first storage unit without any justification or notice. I left 3 messages for Evelyn at corp hq about this and she didn't even call me back. I am now forced to throw away things from one locker and shut down one of the two that I have with them to consolidate and save $. I will be completely out of there within 3/4 months. I just don't do business that way nor want to do business with a company that raises prices like that, and doesn't even have the courtesy to return a call. I think Alton means "bait and switch" in Latin! read more

Just got a letter in the mail saying they were increasing my monthly rate. My contract was a certain amount and I find it so slimy that they just up my rate when I signed for something else. This is so disgusting and I don't feel like a valued customer. Figuring out how I can get my stuff out asap, I will NEVER work w them again. Money hungry jerks. If a contract was signed you need to take responsibility on your end just as I have done by paying you X amount each month. I'm embarrassed for your team. I called Jose (manager) and he was laughing on the call w him. He said we can do whatever we want to the price! Like how sickening is it for a manager to LAUGH AT YOU when scamming you. I'm a believer in god and I know these people will burn in a big fiery basement in the afterlife. read more

There was a gap between my old lease and new lease and I needed to place my belongings for a short period of time. They had a promotion and I scored a great deal. The staff who helped me were informative. read more

Five stars for Alton Storage Barbara and Allie and the rest of the team. Our company was in urgent need of a bigger and ready to move unit and they made the entire process seamless. They were very accommodating with special requirements on our lease and communicating with them to get this done was very easy. Very professional facility, clean, and they go over every part of lease to make sure everything is understood. Looking forward to many more years storing our goods. Thank you. read more

Clean and kept at a nice cool temperature. The facility is relatively new and I felt completely safe trusting them with my items. Very easy to maneuver around especially with the carts available and large elevators. You will never have an issue waiting for a cart because there are plenty of them. The staff is friendly and helpful. They always answered their phone promptly. And yes, your rates will likely go up, but only after many many months. Ask them about it before hand and you won't be surprised with the future amount. If it's a short term storage situation, you likely will not encounter any increases during your time. I highly recommend them. read more

Alton was great for our 500+ mile move and we are definitely appreciative of the experience! The most wonderful staff, cleanest facilities, and well-aired units. The staff is always friendly and happy to help. The tall gentlemen (regret not recalling his name) was our point-of-contact and he is truly wonderful. The facility has plenty of loading docks and moving carts available to make everything easier. The entire building is temperature controlled and also smells nice! Key-in access entry are at various points to ensure renters' and property security (elevator, restroom, etc.) The online account management system is extremely helpful for invoicing and where the staff can be emailed about any questions (with quick responses!). read more

Mario is amazing! Very patient and thorough! I would have went somewhere else if it wasnt for Mario. read more

Alton Self Storage - Hes somewhere in there haha - Self Storage Near Me - Irvine, California

I have a lot of experience with storage facilities and this is by far the nicest facility i have rented from. Everything feels new & clean and the staff has always been polite & ready to help. I always felt safe going to my units & I was confident my things would be safe from theft & damage while stored there. read more

I was beginning to love this place until they raised my rent 30% after only 7 months. Never have I experienced this type of price hike in the storage industry. I have a storage unit in every city I own a business and I see 5-10% increases here and there. They claim to have rising costs after 7 months of grand opening. Lies. Scam. Figure your finances out corporate...did the building magically raise its rent on yourself, the gate didn't go up in price did it, the gardener raised his rate on you, or did you give all of your fantastic employees a 600% raise? Boss made me add more thing: Very very friendly staff and clean facility! Like so friendly i recommended so many businesses without caring about my $100 referral bonus. But I would not guarantee friendly staff and clean facility will last if they have irate customers calling about ridiculous price hikes. So don't count on friendly staff sticking around. You will see them all quit and move on. read more

Alton Self Storage - After only 7 months they raise my rent 30%! Stay away from this place. - Self Storage Near Me - Irvine, California

I moved in at a decent rate & 7 months later they more than doubled my storage rent. That's just shady. They should have at least waited until I hit the year mark Before doing it. I had no problem moving my stuff out. And for the others that stated this is a really nice facility there are just as nice facilities not too far away who have yet to raise my rent and I open longer hours. It's just shady business. And be prepared to sign a 5 page contract. read more

After looking at numerous storage businesses, we were pleased to find Alton storage. Jose, was very informative and was happy to show us different sizes. We looked at a couple of them they are clean, well lit, indoors, and great music. If not for Jose I wouldn't have bothered to spend the time looking around this facility. I like the fact that it's indoors, locked gate and building. I feel safe while I'm there and everyone there is friendly, and helpful. It's nice knowing that my items are dry and safe. read more

Regardless of price increases after the introductory period, which is a huge factor understandably, this storage is by far one of the best around and I've done the leg work! Located in a nice area and has 4 levels of protection of your belongings which all need your personal access code to be opened. They have a gate, a front entrance, another entrance to the actual storages, and the 4th level of protection is of course the lock on your storage...which you should have sooo... They have a good selection of equipment and supplies in the office for purchase if that's something you're looking for. They even have public restrooms (code needed) and they are very clean. They have a water fountain near the restrooms as well. My mom was moving down from NorCal and I was given the job to visit each storage that was in our price range, in person. Unfortunately the first storage place I went to was Alton storage, so every place I went afterwards was a waste of time because I ultimately chose Alton (obviously). I know that there are a few cheaper options out there but there's a reason for that. All of the other storages I went to were not climate controlled or they were located outside and had gaps at the top of the units allowing easy access for small rodents or any other small animal. So you get what you pay for. Some other wow-factors for me: Because Alton Storage has a gate and a coded entrance, their elevator doesn't need a code in order for the doors to open which is extremely useful if you're going back and forth with items to put in your unit. Also, they have a solid amount of carts available to use. One of the other storage places I went to only had 3 available and they were locked up which is a hassle because they can only be used when someone is in the office. Last but definitely not the least, the professionalism, thoughtfulness and overall helpfulness of the staff is exceptional! Barbara and her staff are gems and have been great from the start! They will help with whatever you need. read more

The site manger is insightful and very helpful with a pleasant attitude.she seemed to know exactly what I needed. Her staff was very kind and quick to help out. I give them 5 stars read more

My boyfriend and I reserved a storage 5 x 10 and unfortunately it was too small for what we looking for but Jose found us a 7 1/2/x 10 which was perfect. Jose and the staff were really friendly and great customer service. read more

Alton Storage is THE BEST. It is clean and secure, the available hours are generous and the office team is very friendly and knowledgeable. I'm so happy we found Alton Storage! read more

The entire experience was professional easy and flawless. A great facility and equally great and helpful staff. We would recommend Alton and use them again. read more

They had the best price in all of south county for a 10x10 indoor climate controlled unit. I called to confirm and spoke with Stacey. She was courteous and helpful. She took our information and reserved the unit for us. When we arrived, Stacey was helping another customer, so someone else assisted us. (We forgot his name, but not his excellent customer service) We were shown the unit, given a tour of the facility, and then filled out the paperwork. All together - 15 minutes. Impressive. We got the first month for $1 which was nice. We also prepaid for a full year and got a free month. We locked in the best price for 14 months. Excellent deal! The facility is clean and secure. The lighting is very good. There are plenty of push carts, and three elevators to use. Plenty of room to unload, too. We are very happy we chose Alton Self Storage. NOTE: Regarding rate increases - and this was before reading any of the Yelp reviews - I was smart enough to ask them directly "when" and "how much" the rate increase would be. They were VERY HONEST with their answer: "You are getting an introductory rate, so in about 6 to 8 months, we will raise the rate up to the current rate for your unit." That's why I paid for a year up front. read more

I have been renting here for a couple of months and I really like the facility and the people are even better. Clean, good access hours, great security, priced well, good location. read more

I've been a customer for 4 yrs now, and they've increased my rates several times already. My initial rates (including $10 insurance) went from $98 to $146 in 9 months, which is a 50% increase!! And they've been doing these increases every so many months. I just checked my July's invoice, and it's been increased to $200 without any notifications - that should be illegal! Plus, WHY would Alton Storage increase the rates during a time like this?? When we've been going through a Pandemic, resulting in millions of people being unemployed and can't barely afford anything, Alton Storage decides to INCREASE our RATES?!! It's absolutely inconsiderate and unempathic of Alton Storage to be doing this at a time like this. Most Americans are collecting unemployment as a result of the Pandemic, but Alton Storage decides to increase our rent. I'm so mad and frustrated, but I can't do anything about it right now because I'm out of state and can't move things out of the storage. It's DISGUSTING and DISGRACEFUL of Alton Storage's disregard of fellow Americans in financial trouble to satisfy their GREEDINESS!! SHAME ON ALTON STORAGE!! read more

This place stole my furniture that I had in storage with them for just 2 months. It is a year later and now I have to spend another $20K on furniture again. Don't trust this place with anything worth something $$. read more

Really like this self storage, it's clean and easy to access. We got a good deal when we moved in. After a year there, our rate went up 30%. According to the manager there, our rate is stll lower than the current rate. Price is reasonable, considering it's located in Irvine. read more

Meticulously clean and straightforward place. The registration process was a breeze and all of the terms and conditions were clearly explained to me before signing anything. My only complaint is that there are only two spots to drive right up to so that you can empty your car close to the building, otherwise you have to park a little ways away, some spots are on a slant and things like carts tend to roll off! I recomend this place for people who need a storage unit for short term only. Aparently the rates rise a lot after a few months. read more

First time ever needing a storage unit! Used yelp plus sparefoot to find Alton Self Storage! The front staff was really accommodating and helpful with the tour. It is a very secure place and my climate controlled unit is very clean. Loved the experience so far! read more

I like this place I must say i feel safe and place is clean. I really do hope it maintains its high standards and safety of the tenants . I also wish that rent should not go up anymore though. Mine went up after 6 mos I think. read more

I have no complaints about the facility itself it is clean and I feel safe and well designed. So why the 1 star? That's because I cannot give zero stars. The simple answer can be summed up in one word 'Barbara'. She is the location manager. She is the rudest most unaccommodating excuse for a manager I have EVER encountered. I have a special needs son who was recently hospitalized. To make matters worse, I was also hospitalized for two months and fell behind on payments. I came in, in time to pay the balance owed, which included nearly $200 in fees. One of the workers there was understanding and suggested that I speak to Barbara and maybe she would be understanding and possibly do something for me. Although I told him I doubted that she would, he expressed faith that if she heard my full story maybe she might be considerate. I approached Barbara and began explaining my situation, AFTER paying the balance in full, fees and all. Before I could even ask her for anything she went off, first calling me a liar when I told her someone had called me that Friday with a different balance. She used 'notes' on the account to back up her accusation. She continued to scowl at me unprovoked. She found every way to say no, make me feel like absolute garbage and sought every reason to not want me to leave happy. She is a terrible example of what service is. She is an embarrassment to this otherwise good company. If they feel she is worthy of representing the face of their business, then maybe this isn't the place for you to store your things. It isn't for me anymore. read more

The staff here is horrible and rude!!!!! they will raise your storage rates without any notification and then say that they have notified you which is basically lying. Find another place, there are such better options:)) read more

Stacy is a polite fantastic front desk office attendant! Her customer service was at a 100 !!! Kudos to Alton Self Storage they know what they are doing! The storage facility is amazing too they have push carts unchained which is so convenient!! The storage elevators are even locked like Fort Knox!!! Awesome place and staff keep it up!!!' read more

I had a great experience renting storage place here. This is the cleanest and well lit storage place I have ever seen . Plus it's open until 9 pm when storage places close at 6pm or 7 or 8pm . Plus they don't trip if you have to leave your Uhaul in their parking lot overnight . I had no where to park my huge 26 ft Uhaul , so I took it back over to Alton Self Storage and parked it there overnight . I came back the next day after they were already open not even before they opened up and they said it's ok to leave your truck parked there behind security gates so you know your truck and household items are safe there overnight . They let you use their dollies where Public storage locks theirs up and makes you go into the rental office give them your drivers license and they give u a key that unlocks their dollies which WHO HAS TIME FOR ALL THAT ! Alton Self Storage lets you use 2 Dollies at a time . I have used 4 dollies all at same time when no one else was there needing them . This place is clean , has a switch in your unit to turn on for more light . The bathrooms are Always clean , and they always have soap and paper towels to use . They even keep a trash container in the restroom . Where most self storage places take out the trash cans and they use a hand blower . This place lets you prop open the automatic doors so you don't have to keep entering a 7 digit # to enter the building. I recommend Alton Self Storage if you are going to rent a storage space in Irvine . They are honest , friendly people , and are there to assist you . This really is the BEST AND CLEANEST SELF STORAGE PLACE IN IRVINE AND THEY STAY OPEN TIL 9 pm EVERYDAY . Including HOLIDAYS !!!?! read more

I switched from Lifestorage of Irvine to this one because of their price promotion, and not only did the cost of my unit decrease about $80 per month for the same size unit, but we also go much friendlier customer service at the front desk and the quality of the units and facilities are just incomparable. We are very happy with our choice. read more

Beware of this place, so shady,they got me in at a really good rate, then comes the 2nd year increase. My rent went up 50%, that's right folks, that's not a typo, 50%! I hate to move again but I'm not going to stay and fall victim to shady management's sales practice. Other than this, I am actually very happy with their service, especially the staff. Not sure why a lot of people gave the staff negative comments but for me, they've been great. read more

Since my move in I have been increased $33.00 (60%). When I inquired about this facility I specifically asked if they were going to be constantly increasing fees, manager said no. My move in was 12/15/16 rent was $55.00 which was reasonable. In September they raised the rent $22 which I found to be a bit exorbitant. Now I'm being raised to $88.00 another $11.00. I received a note asking everyone to refer friends to rent here but how could I do that knowing that within a years time their rent would increase 60%!!!! Really not a way to keep good paying customers!! I do not write reviews about businesses, but felt I needed to write this one!! Now I am looking for another facility!! Stay away from this place!!! read more