Watch out for these guys. They put phony charges on your monthly invoice. - They make it impossible to pay your rental fee through their janky-dated website. No matter how many times you put the payment through, it'll keep getting rejected. Then they charge you a LATE fee, a PRE-LIEN fee and an LIEN fee, all because their website is rigged to NOT accept your payment. It's a sweet little side-hustle they're using to SCAM their own customers. - By the time I can get over there to pay them in person they claim I have racked up-an additional $25 in fees, and somehow the fees are all my fault so I better pay them or they will auction my unit. I don't know if this is happening at just this one specific facility or if this is a company-wide con. Personally I'm done with these guys. There's A LOT of other storages places in the area. read more

THEFT AND FRAUD---DO NOT USE THIS STORAGE. I came back to check on my unit and they had installed a new lock. I had to sign a waiver for them to break the lock that was on the door. I asked what happened to the lock originally purchased when I got the unit and they said they didn't know anything. When they opened my unit it was all empty boxes. Everything stolen! And they tried to sell me a new lock! This place is a scam. I never missed a payment in 19 months and they never even notified me that the lock had been changed let alone all of my things stolen. read more

Place is always clean staff is always around during working hours they let you use there dolly's if you need to move stuff to your unit. They also have a bathroom that is always well maintained and clean.! And have great affordable prices highly recommend this place.! read more

Great location, clean and has plenty of different sized spaces. The business office is open late hours and weekends. Gate can be opened remotely through an app or manually. Customer service is top notch and I highly recommend anyone who is looking for storage space. read more

This place is atrocious. Musty with a strong scent of mold in certain hallways. I moved out of my apartment without having another one lined up so I was forced to have to move everything I owned, my entire apartment into a storage unit. I needed a larger unit as I had a lot of crap and large pieces of furniture. I opted for a 10x19 unit located in the far back right corner of the property, next to the flag pole. As you enter the building it was an end unit on the ground floor, 1st locker on your left. It was not your usual roll up door for a unit of that size, instead it was a huge wooden door that swung all the way open, a large enough space to move big items through. Unlike the unit upstairs that are constructed out of wood beams and metal sheathing, my particular unit was completely surrounded by concrete, every wall asthe floor. Located on the ceiling was a pipe that spanned about 1/2 the distance of the locker. read more

Came in this morning to just possibly get quotes and ended up leaving with a 5X10 unit. I wanted to make sure I was comfortable and if the location was clean. The location was clean ! And the staff was extremely nice and made me feel comfortable and not just out to get my money! The service from Isabel and Adan was excellent! Isabel is the office manager and greeted me with a smile and hello which I loved and Adan helps run the lot and makes sure the grounds are clean and safe. Thank you to both of these employees! I definitely recommend if you are in Costa Mesa and need a storage unit to come check them out! And prices are not to bad I would say ! read more

Great experiences every time. Fair price for the storage. I was paying double the price for a smaller unit at other competitive places.

This place is so much bigger than it looks! I was so stoked to get a unit last minute before they closed. Their technology is high tech and makes it so easy to rent. Plus the staff is all super chill unlike a lot of these storage places around here. I definitely recommend this facility. Oh yeah, and it's always so clean which for how big it is shows they really keep up on it. read more

Someone broke in and stole items from my unit by tearing down the sheet metal wall between their unit and mine. I emailed management and received no response. The maintenance guy told me to upgrade my unit to one with better walls. I upgraded to a drive up unit, but then management got offended when I drove 5 miles over the speed limit. I told them they have their priorities mixed up and should focus more on protecting out storage units from theft or at least respond to our emails about it. Their response was to evict me the next day. The original management was awesome: Husband and wife. The new management (Isabel), well.... ya... not so great clearly. read more

We all know how important is to being heard and have the feeling that every single time you step a foot or call you KNOW you'll be taking care of...well this is how I feel every time I have contact with these amazing people in this office - Isabel (Office Manager) and Teresa and the kindness and more understanding humans I know for a mom that is far away and need support sometimes. I HIGHLY RECOMMEND THEM!!! Soraya Azevedo read more

I've had a unit at this establishment for over 10 years now and have always felt comfortable and satisfied throughout the years with their staff and the cleanliness of the entire grounds. People at the front are always so kind and helpful and I highly recommend this place to anyone looking for a safe and reliable place to keep their belongings. read more

Edgar and Teresa were incredibly helpful and made moving In easy and seamless. They gave us a great deal on our move in special. I would recommend this place to my friends and family read more

I had hired a storage unit at Stor-It Self Storage in Costa Mesa for over 6 years. As we live overseas, it was imperative that the facility be secure, clean, dry and have a friendly voice on the other end of the line. They checked all the boxes and have always been friendly and efficient in helping me access the facility/unit. Yes, I highly recommend Stor-It and would use them again if need be. We recently shipped our 'things' to our home and they were supportive and communicative in every step. Bravo to the team at Self-Storage. read more

Great storage place! Moved into a 4x5 unit from a different facility around the corner (old place raised our monthly $ to $125/month for a 5x5...) Stor-It is only $65/month - so nice! Most of our stuff is snowboards/clothes/extra things we don't have room for in our apartment. Wil was super helpful, property was clean and this place definitely has the best prices in the area! read more

I ordered and paid for a 10' x 20' ground floor "outdoor Access" unit. When I looked at the unit it was inside (and a long way down a hall inside), and it had a tiny door the size of typical bedroom door. When I told them this was not what I purchased, they said what I wanted was "drive up access". They call mine outdoor access even though you go inside to get to it. They would not return my $564. I found a true outdoor access unit with a large door that I could drive my truck right up to. Buyer beware with this Stor-it company on 17th Street in Costa Mesa. read more

I've been paying this storage unit for almost 4 years while being sick in northern ca... my bf went into it with my spare key in may and found mice... they said they would take care of it. I went to the location a few weeks ago and everything was INFESTED with rats!!! There were three dead mice on sticky traps and every single thing I owned was covered in feces ( poop pebbles, throw up, pee, diarrhea). They refused to even talk to me about it, let us throw anything in they're dumper, nor even give me a paper towel when I originally showed up. I can't even go in there because of my health. The maintenance guy told me that more than three other people complained on that floor. So I paid you close to $5000 to wreck almost $50,000 of property???? read more

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The staff that works here is amazing - super friendly and patient!! I called a few times to ask about rates, sizes and locations and the lady that helped me was super patient and friendly throughout. When I arrived there to view the unit, again everyone that was working that day super friendly and happy to help me. Great storage units for a good price, but its the people that work here that make this place so great!! read more

I've been a customer of many different storage businesses and can strongly recommend this one. Clean. Secure. Friendly front office. On site managers are well organized and accommodating. You can be confident with this outfit. read more

So I'm getting back from Nashville since I went to stay with family during COVID (I've been gone for 5 months) to all of my things absolutely covered with mouse droppings. I've had to throw away so much of my stuff that was in bags, some of my cardboard boxes have been chewed through. No food or water in my unit so not sure why I have an infestation. I am beyond disgusted and heartbroken I just had to trash half of my belongings. read more

The whole staff here are very friendly. They have a great gate system. They have elevators n dollys to help you move easier. And their rate is about the lowest in the area read more

The kind of staff really does make this place wonderful! I had a small issue with my account and Isabell resolved it quickly and kindly. Their prices are amazing, the floor manager (I think?) Alfredo has always been efficient any time I've asked for help. This place isn't as close to my house as I'd like, but the amazing customer service makes up for it! read more

Easy entry and exit and my tuff was secure. Cheapest price I found in the area. I would go back again.

Want your stuff stolen? Wish I knew the truth about how the management has changed this year. I found out half my stuff was stolen when I went to my unit yesterday. Apparently theft is rampant and upper management could care less. If you want your stuff stolen, I highly recommend storing it here. I posted pictures of the blatantly broken into lock latch which management said did not in any way make them think there was an issue (besides the fact that the burglars left stuff hanging out under the door and management didn't think anything of that either.) They claim they walk the units almost everyday and yet it only took me one second to look at the damaged lock latch and know I had been robbed while it looked normal to them. I was told the police would need a subpoena to get video footage - clearly management doesn't care and does not want to help. They just want full units and are happy to rent to anyone even if they look like they might be a Thief. The great former managers left after saying there were 15 thefts in a few months due to corporate demanding they rent to anyone. read more

Stor-It Self Storage - This apparently is not a sign of forced entry and burglary to the management. - Self Storage Near Me - Costa Mesa, California

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The new management team are horrible. Wendy and Kelly are lazy and provide the worst customer service. I wish old management is back. No matter what the lady writes underneath me from Stor-it, I was there well before 6:45. More like 6:40. I called 2 hours ago to verify the time they'd be open. I drove 1 hour to put more stuff into my unit and they locked up 10 minutes early. DO NOT DEPEND on these people. Now I have to drive all the way back. A month ago, I came to put stuff in my unit and all the carts were locked up. I asked to unlock them. Wendy and Kelly just sat in their lawn chairs saying they were closed. Lazy assholes. Kelly probably had the key on his key chain, sitting there right in front of me smoking a cigarette. Worst customer service ever read more

I have to say, Stor-It Self Storage came through!! They were very nice on the phone, and when I came in, I got a free lock to go with my new storage unit. Recently, I had an issue regarding my late charge, and after talking to them, the fee was waived.. It's pretty rare to get such great customer service from most businesses these days... The grounds are always spotless, and the staff are friendly..!! Best place in Costa Mesa.. I'll refer my friends here.. read more

Stor-It Self Storage - Self Storage Near Me - Costa Mesa, California

Called and asked for $10 late fee to be waived this 1 one time due to Covid-19 crisis and being low on funds, my request was denied! Cannot believe the owners are this insensitive. WOW...truly just wow! I will not refer anyone to store anything at this facility. The place smells bad and the owners are cheap not to waive a late fee during these difficult times. I have never had a late fee with this facility and the owner couldn't extend the courtesy! Bad business... read more

I just moved back to OC after being away for 6 years up in NorCal. I called on a whim, (somewhat last minute) to see if they could allow me a unit for just 1 month while I transitioned. Not only did they allow me to do that- they were extremely reliable, accommodating, and forthright. Wendy and Kelly keep the entire facility clean, safe, and I never had to worry about my belongings; they run a tight ship to ensure everyone who comes in uses their passcode, and the same upon exiting. No shenanigans. I've stored in other places where there's questionable happenings occurring on property, not here. It's spotless. You and your items are definitely in good hands here. read more

Easy check in! Friendly staff and the facility is extremely clean! They also have carts you can check out to help with the loading / un-loading of your stuff. I highly recommend this place to anyone! read more

I have rented storage spaces before, and was very fortunate to find this one. The resident managers (Kurt and Robbie) were, and are very friendly and warm, they actually live on the property! the grounds are well maintained, bathroom clean!! storage units very clean!!! Huge plus!! and prices very reasonable, in fact the best in town I give this STOR-IT SELF STORAGE 5 STARS Highly recommended, Thank You read more

Great local management team. They provide personal service and communicate proactively where other similar businesses don't care about customer service. I was referred to them by a friend & since I became a tenant I have referred others. read more

I needed a place to put something's like ASAP, and Stor-It was there right when I needed them. Clean units and great staff make this place a go to. Don't believe me go check it out for yourself! read more

This business needs to become more familiar with applicable laws but no matter - so many better places to get storage without attitude.

The team here is great, very helpful. Wendy is awesome, always so nice and helpful. Great customer service. The location is very clean and easy to get in & out. I highly recommend this storage facility if you need one! read more

There was nothing ever recovered or returned. The police were helpful. They think guy who broke into several units was already in jail when our unit was robbed. Basically the units are designed in a way they can be broken into even with locks on. read more

What a great place. They are fast and efficient. And very helpful. Could not have asked for an easier set up.

We highly recommend this place. We stored here for 3years (we moved out of state for a while) and found the manager Wendy so easy to work with. She's very strict about who gets in (no sneaking in!) so we felt our units were always safe. When we came to shuffle or move things Tom was always a big help on-site. Even during the recent heavy rain year our things were safe and dry. read more

The manager Paddy Wales cannot be trusted. She tells you a price knowing she will not honor the rate she has told you. Get everything in writing. The facility is not as clean as it used to be, especially the restroom. When we move out we will never come back to this place unless the managers are different people. read more

Stor-It Self Storage is under new management since Jason L. wrote his review in Jan 2011. The new owners, Robbie and Kurt, are the kindest folks you'll ever meet! They live on-site and were extremely accommodating when we moved in. I was running late and pulling a full Uhaul trailer that I had to return that night. I called ahead and they generously stayed late to help me get settled. They offered a great discount for the first couple months and were very helpful throughout the process. I highly recommend them to anyone looking for self storage in the area! read more

The company's motto is "where we make it easy for you!" and boy is it true! Kurt and Robie, who manage the office, were so friendly, helpful, patient, and efficient. They answered all our many questions and showed us an array of storage units to help us make a confident decision. And with great prices and promotions, this place is of great value! I have already referred family members and will continue to do so in the future. read more

Wendy and Kelly are the best! I had to inconveniently move my best friend and they made it really easy. They are just awesome!