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US Storage Centers

4.8 (65 reviews)
Open 9:30 am - 6:00 pm

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Kas D.

Don't rent here unless you want your unit infested with rats. My entire unit smelled like urine and there was tons of feces When I finally was able to move out. I mentioned it to management several times and they just said "well we know you didn't bring it". Yeah no kidding... I saw a few other empty units when I was moving out and they were also infested. Yuck

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5 months ago

Keira took care of me today - it was a transfer to a bigger unit - smooth, convenient, well priced.

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Maddie D.

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3 months ago

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1 year ago

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10 months ago

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11 months ago

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1 year ago

Amazing customer service. David made everything go smoothly, from start to end. Space was clean and well taken care of.

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5 years ago

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Jenna G.

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2 years ago

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4 years ago

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4 years ago

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3 years ago

Great location with easy access! This place is great for all your storage needs. Thank you to Adam for the excellent service!

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4 years ago

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Review Highlights - US Storage Centers

I don't know how but it seems that David is always in a good mood and that in itself is a breath of fresh air.

Mentioned in 42 reviews

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Public Storage

Public Storage

(55 reviews)

I was given excellent service by Araceli. Unit was…read moreadvertised on line and she was immediately available to show me it on the property. Reach out and follow up phones were timely and professional. What a welcome relief at a stressful time.

DO NOT RENT FROM ANY PUBLIC STORAGE FACILITY!!…read more Onsite Staff are great people BUT Corporate is what makes this place DECEITFUL and SHADY!! Corporate offices of Public Storage raised our rate 40% in 4 months and after asking around will raise it continuously thereafter every quarter! Nobody tells you when you sign up that they will raise your rate up 40% or more. So why would you think as much. They wait for you to move in get everything settled and Hit you with this increase expecting you to pay it! Here is the kicker! I went online and at the same facility for a bigger unit they offered it for less than what I was paying. This Shady practice shows you they are willing to let renters go just so they can get people to pay the increase. And if they don't and you move out they do it to the next person. I will be reporting to Better Business Bureau as well as telling everyone I know never to rent from this terrible company. I called corporate office and they basically said there is nothing they can do because it's based on demand. even though I told them I see open units at the facility. It took me 10 minutes to find a storage facility closer to my home with better access hours and 25% less than what I am paying. Already confirmed with new place that they only do rate adjustments every 9 months and the maximum they have done was 9% during a high time. This is acceptable. I made a mistake in signing up with PUBLIC STORAGE but I hope this review helps others in not making the same mistake. I truly hope that public storage corporate reads this and gets their act together. I guess for now I will use my only consumer power and move!! Anyone reading this do not get TRICKED like many of us on YELP. READ all the other negative reviews about shady rate hikes!! AVOID THIS PLACE LIKE THE PLAGUE!

Instorage Self Storage

Instorage Self Storage

(14 reviews)

I searched several other storage facilities and noticed the "hard sell," tactic, if I didn't rent…read moreit today that same rate might not exist tomorrow! I had very specific needs for my storage needs and sales tactics were not going to encourage me to sign on, in fact did quite the opposite and I left those places immediately and annoyed. However, when I finally visited In Storage in Costa Mesa/Newport Boulevard, I was truly impressed with the cleanliness, amazing helpfulness and knowledge of staff and patience while I checked out the spaces I thought would best suit my needs. I was truly grateful that I was able to reserve two units for a small fee for a specific date until I knew for sure which one would best serve me. The unit I chose is absolutely perfect and stays very cool due the brick wall behind it and it's location to the sun. Also, on site shredding drop off is going to be very useful. This may just be a storage unit to some, but to me it is a precious place for me to hold the product I am starting a new business with and for that I am grateful for a fair rate and amazing service by the manager Seville.

We picked InStorage because the location was ideal, they had an appealing promo going on offering 3…read moremonths at 50% off, and they guaranteed free used of their moving van upon moving in. While the location was perfect and the general facility was nice and appeared safe, working with the staff onsite was a hassle from the moment we moved in. Upon arrival they "lost" our reservation in the system, blaming it on some confusion between two reservations booked for the same day, one Carol and one Carolyn. Additionally, we were told we could not use the moving truck we were promised because it was stolen, a lie confirmed later by the manager. We spent half our moving day trying to locate a Uhaul last minute because of this mistake. For the most part our time renting unit was a good experience, with the exception of issues we had paying online. The website had glitches every month. Additionally, if you use the three months free deal, make sure you move in on the 1st. They applied the first 50% off to our prorated three days in the first month. When we asked the manager about it later he told us "You could do it that way. But the person that chose to move you in chose to do it this way." Moving out was also a hassle. Upon move in I specifically asked the terms of move out, including whether or not the last month was prorated. I was assured it was. However, when we went to give notice they told us that we had to pay the entirety of the last month even though we were only going to be in the unit for 5 of those days. We had to rearrange our moving schedule to move out by the end of the month, resulting in our move taking place over two weekends and needing to rent two more Uhauls in addition to the one we needed to move in. After we removed everything from the unit we went to the office to complete the move out with their representative. Their out of office sign was on the door stating they'd be back at 9am, it was 11am and no one was inside. We had to return later that afternoon to complete the move out. Note, they do not have dumpsters onsite for customer use. A week after we move out, I get a text reminding us our storage rent was due on January 1st. I called in and the person I spoke with on the phone was abrasive and unhelpful, he told us whoever we spoke to in the office on our move out day did not process our move out in the system. Eventually, he said he would check the unit to make sure we were fully out and if we were he would reverse the charge for January. We will see if it really happens. Overall, the three month deal and location were not worth it. Between the three Uhauls we had to rent and all the frustration caused, it would have been better and possibly less expensive to go with one of their many competitors in the area.

US Storage Centers - selfstorage - Updated May 2026

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