I don't usually yelp but this deserves a shout out. I have rented many storage units in my life and I have to say I had the best experience here! The woman working the counter was extremely friendly and easy to work with, the storage unit is very clean, and I was in and out with a very good price within just a few minutes. She took me to my unit, was able to get me an amazing rate, and they even have a box truck that you can use if you are moving! Five stars all the way. Keep up the good work! read more

They increase the rate every 4/6 months! Terrible communication, and a scam! Would not recommend this facility!

Place is very clean. The on-site staff has always been great! However, we just got our SECOND price increase in a 12 month period. That's been disappointing. read more

I had two issues with Costa Mesa Self Storage (I can't speak to how it compares to other storage places because this was my first): (1) My price was constantly increasing. I rented my unit in February of 2020 and the price was $216 for the 18x10 unit with an additional protection plan ($12). I just ended my contract (February 2022) and I was paying $259 a month. That's almost a $50 increase per month in just two years. I can only imagine what it will be going for in another two years. (2) Second, I was encouraged to auto-pay for my rent. So, I did which worked out fine until I was ready to move out. I read this in the email: "When vacating, we can pro-rate your rent to the 10th of the month if we receive notice of vacate on or before the 10th." I went in on February 2nd to cancel my contract (First day I could get off work) before the 10th. However, because I auto-paid, I ended up having to pay for the ENTIRE month because they DO NOT GIVE PARTIAL-MONTH REFUNDS. Why couldn't you have included that in the email if you're going to put such a provision? It would be an extra four words and would have saved me around $200 dollars: "NO PARTIAL-MONTH REFUNDS". Now, my unit is going to probably be double-paid for this month and I moved out on the 8th. It was just not a great way to treat a customer and I feel cheated. Edit: I am not the business owner, so the cost of doing business should not be passed onto me. I'm sure costs increase, but that should be placed on contracts with NEW tenants, not existing tenants. Whether or not I received a "generous" term at the beginning of the contract is irrelevant to the price of the contract that I was paying. That was the offer and if you felt it was too generous, then it should not have been offered to me. It is also irrelevant for what the price of the current unit, other than to further prove my point that my unit will be "double-paid" (probably even tripled-paid for this month). read more

I was so angry this company continually raises their prices. You have to constantly call to ask why the steep price adjustment. Does not matter if you have always paid on time and been a long term tenant. My price adjustment was $40 more a month. Don't waste your time here they will offer you a good move in then constantly raise their prices. read more

I arrived at my storage unit which is located on the second floor only to find the elevators where not working. I called the front office to see if there was another way up other than stairs. The office person said no that would be my only option. I asked why they had not sent out an email alerting tenants of the situation. I was told Managment decided against it...Hummm they don't have a problem sending out rent statements! As my frustration grew I asked why they didn't have someone attending the elevator area to offer help even if it was to offer a KIND gesture. Again it was a Managment decision not to offer goodwill. I asked if they were going to offer any type of compensation for the inconvenience and was told I already had a disconnected rate being on the second floor. That pushed me over the edge! I'm really not a confrontational person, I always look for the good but this just wasn't sounding right. It sounded as though they had a prepared answer for EVERYTHING! I asked to speak to someone who could answer my request and they gave a number to customer service at the corporate headquarters. I called, no answer, left a message to please call me so we can discuss the issues and now what for it...never had a call back!! NO SURPRISE!! Oh and not to mention we've had our storage unit for 6 years and another one there for two. Honestly I would have never posted this if they had just been better at customer service. read more

No I had a unit there and I don't see your point. However you put it, I had to pay double one month of rent and only able to use it half that month. Then you're free to rent it out for the rest of the time I had paid for. No matter how you splice it, you're the one making out while shafting the customer. If missing the deadline you already have to pay for the extra time you're not going to be using it giving you enough rent to cover the required set time per giving notice. So to tack on fees on top of that, makes no sense and is unnecessarily gouging. Then if wanting to go back and use the locker (which is already paid for up til that needed notice time) you charge Another fee. read more

Absolutely horrible experience. I reserved a 10×15 unit on line yesterday early afternoon and drove 1 hour and 25 minutes to get to storage facility at 5:25pm just to be told that they don't have the unit and they can't find my reservation. I had print out from computer that clearly showed a 10×15 reserved under my name. This is the most unorganized and miss managed storage facility that I have ever seen and I had used public storage, extraspace storage and number of independent storages and never seen a guaranteed reservation not be honored. Stay a way from this facility at all costs.. use public storage or extra space storage and you will be 100 times happier. read more

I cannot say enough good things about this place! Everybody there is so friendly and Incredibly helpful and they truly do care about your property! I highly recommend this storage facility to anyone who needs to store they're things! read more

This has been the WORST place for storage. Constantly raising the fees WITHOUT notification! The management does NOT communicate or call their customers back! Even the move out was a complete joke making us pay ANOTHER raised amount for the month that we DID NOT agree to. This place is a rip off! Also the clients in the units are super sketchy and I never felt safe while in or around their property. Do your homework and do NOT rent here. read more

People rarely answer the phone when you call the office. You have to leave a message then they call you back, but if you cant pick up its phone tag all day. They don't have an automated bill paying feature that you can use to pay your bill on the phone. So by the time you connect with a human, if its late, then they charge. you a $25 late fee. If the office person is out showing a space, cant they forward the call to a celll phone? Even when I show up. in person I rarely see anyone in there. The door is locked during office hours. Another bad thing is the price. Super rip off for what you get. They don't even have a garbage pail or a convenient rest room. I switched to Magellan down the block...at least they have more amenities and some one always answers the phone when I need to call and pay my bill. The only good thing they have is large carts to transport your stuff on. read more

Such great service. Chris really made the move in process easy. Thanks so much Costa Mesa self storage

Linzy and Lea are both super in the front office. Just amazing help, and very sweet. I'm moving in this month, and I'm feeling very comfortable about it because of them and how clean and organized the entire facility is kept. read more

Searched and visited many storage facilities, and went with Costa Mesa Self Storage. Was the best value in town, clean, secure, and the staff was friendly and accommodating. I have been very happy with my experience so far and would recommend it to anyone looking for a storage facility in the area. read more

Excellent facility. Convenient to Vanguard University. Facility was clean and well lit. Being able to use their moving truck simplified the process and was super convenient. read more

This place may be convenient if you live in Costa Mesa, but it's still a giant rip off!! High monthly rental rates :-( Most expensive in town!! Also, "if" you're even 1 late, they start calling you at work like they're a COLLECTION AGENCY!!! No grace period either... just huge late fees that are ridiculous!!! Poor customer service...simply harrasive. Going to report them to the BBB. read more

I just rented a storage unit from Costa Mesa Self Storage today. I reserved it online a few days ago and went in to get the paperwork done today. The online reservation system was a breeze to use, and I got a very prompt response to some questions I had. They have a truck available for use to move your stuff to the storage facility and there are carts available to move your stuff from your car/truck to your storage unit. This is about the cleanest storage facility I have ever seen. The customer service was excellent. Cathie remembered me when I introduced myself and was very helpful and personable. Some of their moving supplies are among the least expensive I have seen (their mattress bags, for example). Of course, I can't comment on anything about actually being moved in, but my first impression and the customer service I received were excellent. I rented this storage unit to help organize a move and I don't intend to keep it long, but it is going to make my life a lot simpler for the next several weeks. read more

I was able to get a unit that fit my needs at a reasonable price and it happened to be very close to my office. This facility is very clean, has great hours and I look forward to a long relationship with this facility and staff. read more

Great experience! Linzy helped me find the right size storage for my needs and was very informative and friendly. Facility is clean and well maintained with easy access. Great prices too compared to others in the area. Definitely recommended! read more