We picked InStorage because the location was ideal, they had an appealing promo going on offering 3 months at 50% off, and they guaranteed free used of their moving van upon moving in. While the location was perfect and the general facility was nice and appeared safe, working with the staff onsite was a hassle from the moment we moved in. Upon arrival they "lost" our reservation in the system, blaming it on some confusion between two reservations booked for the same day, one Carol and one Carolyn. Additionally, we were told we could not use the moving truck we were promised because it was stolen, a lie confirmed later by the manager. We spent half our moving day trying to locate a Uhaul last minute because of this mistake. For the most part our time renting unit was a good experience, with the exception of issues we had paying online. The website had glitches every month. Additionally, if you use the three months free deal, make sure you move in on the 1st. They applied the first 50% off to our prorated three days in the first month. When we asked the manager about it later he told us "You could do it that way. But the person that chose to move you in chose to do it this way." Moving out was also a hassle. Upon move in I specifically asked the terms of move out, including whether or not the last month was prorated. I was assured it was. However, when we went to give notice they told us that we had to pay the entirety of the last month even though we were only going to be in the unit for 5 of those days. We had to rearrange our moving schedule to move out by the end of the month, resulting in our move taking place over two weekends and needing to rent two more Uhauls in addition to the one we needed to move in. After we removed everything from the unit we went to the office to complete the move out with their representative. Their out of office sign was on the door stating they'd be back at 9am, it was 11am and no one was inside. We had to return later that afternoon to complete the move out. Note, they do not have dumpsters onsite for customer use. A week after we move out, I get a text reminding us our storage rent was due on January 1st. I called in and the person I spoke with on the phone was abrasive and unhelpful, he told us whoever we spoke to in the office on our move out day did not process our move out in the system. Eventually, he said he would check the unit to make sure we were fully out and if we were he would reverse the charge for January. We will see if it really happens. Overall, the three month deal and location were not worth it. Between the three Uhauls we had to rent and all the frustration caused, it would have been better and possibly less expensive to go with one of their many competitors in the area. read more

Had a great experience working with the manager Nathan onsite, he was accommodating to me when I moved in and out. I would recommend this location if anyone is in need of temporary storage! read more

This Is a great storage facility, really love their promote deal with first 3 months 50% off. They overcharged me one time by mistake and I emailed them and they fixed it right away. I always have good service whenever I talk to whoever works at the office. Love that they provide carts by the elevator for you to use. They do offer their truck for you to use if you need one. read more

Great Company to store with. Jordan was very helpful and professional. Would definitely recommend storing here :-)

Thank you, Jordan, for all your help as I weather through the occasional hiccups of our storage unit. You are always very professional and accommodating. Thank you for always having a calming approach to my questions and concerns. Good customer service is hard to come by these days. You, however, deliver great customer service with compassion as you maintain company policies. As a business owner, I recognize you as a rare gem in today's business landscape. I appreciate your kindness. Thank you again! read more

The "Lady" Susan who ran the place was totally rude& my unit was Vandalized, they changed My lock & didn't call me. 5 or 6 units around me Were vandalized also. She think's she's some hot blonde, but she's a total has been, & was rude to Me and the other pretty blonde lady next to me. read more

I searched several other storage facilities and noticed the "hard sell," tactic, if I didn't rent it today that same rate might not exist tomorrow! I had very specific needs for my storage needs and sales tactics were not going to encourage me to sign on, in fact did quite the opposite and I left those places immediately and annoyed. However, when I finally visited In Storage in Costa Mesa/Newport Boulevard, I was truly impressed with the cleanliness, amazing helpfulness and knowledge of staff and patience while I checked out the spaces I thought would best suit my needs. I was truly grateful that I was able to reserve two units for a small fee for a specific date until I knew for sure which one would best serve me. The unit I chose is absolutely perfect and stays very cool due the brick wall behind it and it's location to the sun. Also, on site shredding drop off is going to be very useful. This may just be a storage unit to some, but to me it is a precious place for me to hold the product I am starting a new business with and for that I am grateful for a fair rate and amazing service by the manager Seville. read more

This Instorage was broken into and my unit was broken in. They said they were not going to report it to the police because all that was broken was a lock to get through the gate! read more

Don't waste your time or money . They have randomly changed the rate multiple times. Too bad the management stinks because the location is awesome read more

Absolutely enchanting place. Wonderful people......Kind, knowledgeable and very helpful. Especially Samson!!

After getting stuck in a storage space that was too small, a friend told me about this place on Newport Blvd and Rory, the manager was super helpful in not only finding me a great spot for a great price, but he went out of his way and gave me a hand stuffing a couch into my unit. Great service, friendly and fair prices. read more

I have been storing my things at Instorage for almost three years. They have been great since the beginning. They supplied me with a truck to do my move. Saved me truck rental costs. Also I use their E-waste to dispose of my old electronics. M. Dammann read more

This is my first time renting with InStorage and I showed up about an hour before closing to meet Jessica. I thought there was barely enough time to get anything done. To my surprise Jessica was ready to show me the space and have all the paperwork done in about 30 minutes total. TOTAL. Best part is she made it easy and has a great sense of humor. Second best was they are paper light so I don't have to be lugging or storing a 60 page document saying I won't be a jerk. Be aware of the limited hours, not really a big deal but be aware. The prices are well worth the extra details. read more

Dear Spencer T.im writing this due to my frustration in trying to pay my bill ,Which is late, BUT for three days ive been trying to pay with my credit card with no help from your manager,she stated shes helped me enough. ive called my customer service several times and they say its coming from your business side of things as the address isnt matching up. ive called to try and get this resolved and all I get is everything on is ,I am sorry for being late on my payment ,it was not my intention and its not the first time,but a little love goes along way. also my card VISA worked fine yesterday as I made a reservation for a trip ive planned.Its difficult getting around lately as I was in a car accident and live down south of the storage unit. it takes about 2 hours to get to your storage units .So now being the23 of with no car my only option is to bus it to the units between 10 and 12 so im not trespassing to pay and get my things out as per the management with a money order etc..Is this needed.like I and the credit card mangment stated after the research they did on Dec22. that the hold up from me being able to pay by credit card Visa is on your side of the computer or just something or someone,s not letting me pay my bill with my card.I hope you can see to help me just make the payment today before Christmas .Thank u Spencer T. MERRY CHRISTMAS . read more